Care quality: passable. Needs better beds. Needs more aides! Head nurse helpful. Hard to get her…read moreattention. Need aide to bring head nurse to room. Listens to patient.

My mom was here for less than two weeks after surgery @ NFMMC, to get physical therapy/rehab to get…read moreup and moving. She fell a few times. She also acquired an infection due to untimely care/neglect, lack of knowledge and /or lack of training of equipment for her needs, lack of communication from the top people on down. Went to ER, then back to ICU for weeks until she passed. She suffered immense excruciating pain from the infection, daily. But for this infection, which was 100% avoidable, she would be with us today. My family followed up every day w/ her, and this place, to an unfortunate outcome for my family. They cannot just chalk this up to being short staffed or a mistake. I'm sad, and angry. Nothing changes until something changes. Please, just beware, and make your own choice, but know that the SYSTEM is broken and needs to be fixed.

Good therapists. Appointments are often way too short. I really got tired of the lack of…read moreinteraction with therapist and patient and the high copay every visit. Didn't feel like there was really a dedication to the client.

My guy was Tom and he was great. They don't rush you and take time to help you. I went to another…read moreplace and it's rush rush and I'm out the door.

horrible experience. I told them I was coming in for a lymphatic drainage massage and I got there…read moreand someone wanted to chat about the various therapies they have. They charge me $130 and then someone came in with some kind of thing that was not at all what lymphatic drainage therapy should be. Dan don't waste your time or money

From the owner: Both of the owners recognized a need for increased access to Lymphedema services in the area, and…read moredecided to open a practice that offers Complete Decongestive Therapy to service the Buffalo area. Both owners having a passion for treating Lymphedema, and they are both certified as Certified Lymphedema Therapists (CLT) by the Academy of Lymphatic Studies. As this is an Occupational Therapy based practice, treatment focuses on increasing function when performing Activities of Daily Living (ADL's) and improving quality of life.

I brought my son to an Occupational Therapy assessment on 2023-08-28. We met Miss Behnaz for the…read morefirst time. She focuses on children. Her office is very near the Distillery District. Her office is very small so it doesn't have any equipment that requires large areas. And yet she does her best. She has limited hours, so she tries to be efficient. She is not a money grabber, i.e., not wanting you to have many sessions with her so that she can earn money, OT sessions are expensive! Instead, she works on a model of being consulting, giving you strategies that you can do with a parent/guardian, to save money. She also believes in the word "occupational." If a deficit doesn't affect your life, why do you need therapy? As an example, if you are not physically coordinated to play a certain sport, do you need therapy if you don't need or want to play that sport? Her assessment is reasonably thorough for a one-hour assessment. There are so many areas of OT that it can't be all assessed in one hour! There is no free WiFi. The place is wheelchair accessible. There is one gender-neutral washroom, but it is not wheelchair accessible. There is paid neighbourhood street parking and a parking lot. Review 2023-278

Don't know why this isn't 5 stars. Everyone from front desk to back and all Doctors and Doctors…read moreAssistant are more than helpful to the point that you feel like the sick Uncle and your family taking care of you

I am scheduled for an ultrasound guided procedure on my shoulder. I met with a PA named Cori. She…read morenever looked me in the eye. She spoke only to her med assistant who did her typing. I had to repeatedly ask her to clarify what she was telling me. I did not receive any printed information on preparing for this procedure or what to expect or even if I could drive home on my own. In addition, she chastised me when I told her my pain level. Why ask that question if you don't take patients seriously. So I did what healthcare professionals tell us NOT to do, I had to look the information up on the internet. turns out that I do need a driver and a day off work which I did not prepare for. Sad when AI is your only hope. I have been with Excelsior for years and years. The changes that have been made in procedure and healthcare "professionals" are not an improvement for patients. I guess we all have to live with progress now that excelsior is a huge conglomerate and not patient centered. PS c Cori is not the only PA at excelsior who could take lessons from the frontline staff who are kind and respectful. Needless to say I am verry concerned about going through with the procedure.

Definitely recommend this place for anyone who needs physical therapy!…read more We were connected to this place through Millard Fillmore Hospital, and were scheduled with Mike. The receptionists at the desk are friendly and helpful. Make sure you come 30 minutes early for your first visit to fill in paperwork. All the PTs here seem to know what they're doing and are very pleasant. Mike's helped us out a lot and is extremely knowledgable and patient. Definitely recommend!

I have been using physical therapy for years. This was my best results. They took great care of me…read moreand they were focused on me.

Fantastic experience. The therapists were skilled, experienced and wonderful with both of my…read morechildren. Canoe has created an environment that my kids want to go to. The space is warm and inviting. I would highly recommend Canoe.

From the owner: The Canoe family is made up of experienced pediatric therapists. We have a team-focused approach…read moreto therapy that is customized to your child. Our therapy specialities include: speech therapy, occupational therapy, physiotherapy, psychology, and behaviour therapy. Give us a call and come in for your complimentary Canoe clinic tour.

Update - 1.5 hours after I uploaded my 1 star review to Yelp, I coincidentally received a…read morecancellation email from Quest, stating the building is closed for maintenance. Em hm. Yea no, Quest. You are still wrong. Are you kidding me!?! I scheduled an appt online on 4/29/2021around 10:30pm for an appt on 4/30/21 at 6:45am. I showed up to my appt at 6:38am to find the doors locked and a sign posted saying they were closed for the day!! Livid, I went to the website to try to schedule another appt that was before 5/3/21 because that's the soonest all other locations had available the night before. While doing that, I saw there was only a 3 minute wait for walk ins at another location. So, I left and was able to have my testing done somewhere else in a timely manner. The wait time estimate online was very accurate. When I got to the different location, I mentioned my frustration and an employee told me they received an email this morning stating the Portage Rd location closed for the day due to a lack of staff and they had to move employees schedules around. Insert severely angry face!! They obviously had time to cancel patients appts, but neglected to!! I can't imagine how many angry calls they get today. Extremely unprofessional!

Fast and pleasant staff. Barely waited after arriving though it looked busy. Efficiency was…read moreappreciated and wait times were more than expected (in a good way)