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    Advanced Communication Specialists

    5.0 (1 review)
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    Response time

    3 hours

    Response rate

    100%

    Services - Advanced Communication Specialists

    Security system installation

    Security system repair

    Security monitoring services

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    3 years ago

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    Statewide Security Systems

    Statewide Security Systems

    1.0
    (1 review)

    Terrible customer service and very rude. Today I had to call to dispute a $95 charge from a…read moresecurity call to our location back in May. The phone tree that we had provided wasn't followed and individuals not responsible for this type of handling were called vs the number 1 and 2. We have the Alarm Activity report where it time stamps all the calls in order and which number was called. Then there is an "operator note" saying they actually called the number 1 on the list first but didn't verify the number. The owner, number 1 on the call log, only has a cell phone and we confirmed with the cell company that no such call was made. In addition, we are to be getting yearly security checks of the building. Our Office Manager first spoke with Dick, the owner, to discuss and he was at first going to credit the $95 charge but then called back after finding the "operator note" that indicated number 1 was called. And he confirmed that they haven't been out to do a security check since 2016. I, as the co owner of our company, then called today to speak to Dick to revisit the $95 charge. When he picked up the line and I asked if he had a few minutes to discuss this again, his response was "not really, I've already wasted an hour and a half of my damn time on this mess already" Throughout the call he was extremely rude and confrontational and even at one point said " All this for $95, are you really that broke?" This is not a business we believe we wish to continue business with. Stay clear.

    From the owner: An excellent way to keep your family and your valuables safe is to get a professional security…read moresystem installed. We have specialized in installing and maintaining security in S.E. Wisconsin for over 43 years. Our intergrated medical buttons are ideal for elderly individuals and those who are disabled. When the alarm goes off, someone will get you the help needed.

    Advanced Communication Specialists - securitysystems - Updated June 2026

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