Vivint Security: $20,000 Wasted - No Video to Give Police During Neighborhood Disturbance…read more(Milwaukee East Side) We live in a very nice neighborhood on Milwaukee's East Side, and after spending about $10,000 per house--totaling around $20,000 across our previous and current homes on Vivint equipment, upgrades, and installations--I'm thoroughly disappointed. Vivint promises reliable security, but their system has failed us repeatedly, especially in situations where footage was critical. Do not choose Vivint--it's been an expensive mistake with no real protection. The most recent example: On a rainy Friday night, disruptive out-of-town kids in a truck caused chaos--screaming, yelling, and it looked like they were trying to run someone over. It woke us and our neighbors. We and several neighbors called the police right away, but by the time officers were contacted, the group had already left, so no one came out. The police did ask if anyone had video footage to help identify or document what happened. We have expensive Vivint cameras (upgraded about a year ago for ~$2,000-$2,500 that time, with cameras around $500 each), which the technician assured us had built-in local recording to capture video even without internet. That promise didn't hold up. We had zero video to share with the police. No clips, no evidence--nothing to assist their follow-up. Support the next morning? Over 2 hours wasted: deleting/reinstalling the app twice, rebuilding the system twice, unplugging the "Space Monkey" (which they claimed I didn't have), and more frustration. These 1-3+ hour troubleshooting sessions happen every time something goes wrong. This is part of an ongoing, costly pattern: * At our previous house, installation damaged our beautiful front door, and cameras went offline constantly. * We upgraded equipment right before moving (part of that ~$10,000 per house total), not knowing we'd buy another home soon after. * In the current house, false alarms trigger randomly (even when disarming as we enter). Once while out of town, it went off; our pet sitter disarmed it--no Vivint response showed up--but they still tried charging us for a "dispatched" service we missed the text about during a concert. * Every suspicious or criminal incident nearby? No usable video because of recurring outages, internet dependencies, and unreliable features. Vivint pushes pricey upsells, overpromises offline/local recording (it still relies heavily on stable WiFi/internet despite what they claim), and delivers slow, aggravating support. The system looks good on paper, but in real life--especially with weather-related internet drops--it fails when you need it most, like when police ask for footage. One last thing they have nobody working in Wisconsin so it's very hard to get a technician unless they're installing new equipment to take your money! I'm reporting this to the Wisconsin Attorney General's office. With ~$20,000 invested and zero peace of mind, avoid Vivint. There are much more dependable security options out there. Learn from our experience. 1-star rating.

Poor service. Terrible customer service. Equipment was out of date. Not worth it. I was never able…read moreto upgrade my equipment because it was never a service agent in the area. I had to change all batteries my self and do the maintenance myself. When I decided to cancel, all of a sudden new equipment and Lower monthly prices were available to me.

Quality job installing camera system, affordable pricing on system. Worked well within in our…read moretimeframe. Have had it for awhile now and personally takes calls to answer questions about the system.

From the owner: Project Management Consulting…read moreSecurity Camera install and design Security System install and design Fire Alarm inspection and service Cellular communicator install Pre wire of LV cabling Door Access install and service Cable TV wiring Home Integration

Mike is always responsible and flexible and provides quality work. He has helped us out by…read moreproviding parts quickly and we've been able to expand our system at a reasonable cost. We switched from another vendor and have been pleased with F.I.R.S.T. Security ever since.

From the owner: Residential and Small Business Protection Security Camera…read moreAlarm Systems Access Control Services: 24/7 Emergency Service Off Site Video Surveillance Monitoring of Your Security System for all Conditions Burglary Flood Fire Carbon Monoxide Starting at $24.95 Per Month + Tax Security Systems Both Monitored and Local Home Automation Environmental Commercial Protection Hold-up Employee Tracking Spot Fire Automation Video Surveillance with Smart Phone View 30 Years of Experience Location acts: Specifically Servicing South Eastern Wisconsin Anything North of Menomonee Falls, WI

I'm getting caught up on my business reviews and I have to say something about this business…read more Being a contractor, I'm always trying to simplify and speed things up in my life. One of those things was reducing the number of keys hanging from my steering column and belt. A couple years ago while in the area, I stopped in this shop to replace a cracked vehicle key before it broke off. I saw a gold padlock on the counter with a house key in it. "You guys can actually make padlocks that use house and office keys", I asked. It was explained that it is possible. I immediately had some padlocks made for me, drastically reducing the senseless number of keys hanging from my steering column and making a small part of my life far more simple. For me, this was a great idea because I'm the only one working all these locks. For someone else who has a number of people working a bunch of locks, ...maybe give that some security thought. I was very happy with my visits and merchandise. Awesome shop. Incessant Research

I have had my security system from Bonafide for about 5 years. It has been trouble free . It has…read morebeen such a relief that when I log out for the day that any attempted entry is notified shortly to the local authoritys. A while ago I recieved a call that there was a door ajar notification. By the time that I got there the local police had already checked the entire area and were waiting for entry. Just recently had my first service related issue, trouble setting the lockout code. The owner of the company came out and diagnosed the issue as smoke alarm batterys and motion sensor adjustment. I bought the batterys and had a small issue with clearing a code. The owner of the company came back out and showed me how to correctly clear all the codes. The issue is resolved and I could not be happier with the product and the service that I recieved. I HIGHLY recommend this company for ALL your security system needs. Dave Tomczak

Paid the full amount agreed upon. The last day he worked he tried to add 50% more to the price…read more The system did not work well and after a month it didn't work at all. BUYER BEWARE. (The cost of my non-working system was $4,000.00.)

Very responsive and professional. Quick turnaround email communication. Edwin is very knowledgeable…read moreand quickly installed my security cameras hassle free. Would definitely use their service in the future. Highly recommended.

Super fast, super knowledgeable! Same day service - Highly…read morerecommend! Will use again!

Affordable Locksmith rekeyed the locks on all four of our exterior doors. His price was competitive…read moreand he was the most communicative that we reached out. When we were ready for the service, he came out same day and had everything in his truck. It was a fairly quick and simple process.

I had seven can lights installed. The ones that are installed are great. However, I also landed…read morewith an extra hole in my ceiling the size of a can light. My guess is that he needed some additional access into the ceiling, but there's no way it needed to be a six inch hole. I was also charged $175 for traveling (the office is two blocks away and their storage is less than half a mile away). This charge was not communicated to me on the front end. I was also charged quite a bit for taking the track lighting down. This charge makes sense, but it should have been told to me on the front end.

A big branch fell during a storm and damaged my house's electrical box and mast. When WE Energies…read moretold me I needed an electrician, I found these guys on Yelp. Chris was very responsive; he came to check out the job very quickly and they were able to fit me in that day to help me get my power back on sooner. Chris went above and beyond, helping me find a company that could quickly clean up the debris from the tree and showing me how to open my garage door manually. His colleague did a great job explaining the work that was done and letting me know what to expect next with the inspector. I will gladly call these guys again the next time I need an electrician.