For anyone looking to recover their photos from a cellphone then I highly suggest to look elsewhere! The quote is only a tactic to get the device and not only not recover the photos but keep it for a week! I had to go and purchase a new phone in the meantime. If you call to question the time frame you are put on hold only to be informed by a technician that the person doing the work is out of the office.....again! Only past 1 pm will you get to talk to person that may answer questions but rudely , like Im wasting his time. If you want results pay the higherprice and go elsewhere. read more

I read a few posts from disgruntled people and want to dispel the poor reviews based on my own experiences. They told me exactly what my options were, when they would be done with the work and the price range for the service. All were spot on and my PC was returned with a smile. They are good at what they do, and have the patience of saints. read more

IT Connect - Data Recovery and Networking Services - Data Recovery Near Me - Waukesha, Wisconsin

I am so impressed by how fast, efficient, and communicative Mike and Jason K. were at IT Connect. The hinge for my computer was ordered and got here within 6 days, including over the weekend, which was even more impressive. Jason K. fixed my computer very fast, and even took the initiative to install any software updates, Dell Command updates, and Security updates. The whole process he communicated with me to let me know when the part would arrive, when labtop is ready for dropoff/pickup, what work he is doing, etc. Mike is a great guy and upfront honest, which was much appreciated. My family has been coming to IT Connect & working with Jason K. for over 8 years, and have never been disappointed or failed!!! Thank you Mike, Jason K., and rest of IT Connect Team!! read more

When a computer stops working, it's time to panic! No need to worry with the good people at I.T. Connect located in Waukesha, WI. When you absolutely have to get the information off your crashed disk, trust the team here to come to the rescue. The pricing was fair and the recovered info was saved to a fair-priced external hard drive. I never felt any of the costs incurred were out of line. Of course, this happened near the Thanksgiving holiday, but I still enjoyed a quick turnaround time. I hope I never have to do this again, but I would go back! read more

Jason & the staff at IT Connect were incredibly helpful and positive. Even though I made a dumb error by not properly backing up a hard drive, they were not the least bit judgmental, as some of their competitors have been. Jason walked me through the process and though it was a bit costly, IT Connect was able to retrieve 99% of the files on my hard drive when others told me it was impossible. I would refer any and everyone to IT Connect. They are honest, helpful, reliable and I think, the only place to go when you need data recovery. Thanks IT Connect! read more

This is an update. My negative review of IT Connect was addressed by a personal email and phone call from the owner. He indicated that the way the customer service and situation was handled was unacceptable. He said the incident was discussed with other employees and he offered to refund the service cost of my work. I accepted and the refund was credited back. The phone call with him was cordial and he apologized again for how things were handled. This is how I expect problems to be addressed and found the follow up to be on par with what consumers should expect when something doesn't go right. Kudos to Jason to handling this part of the transaction in a most professional way. read more

The customer service one receives at I.T. Connect is unbelievable. I just bought a new computer and had some problems finding a few programs. I sent them an email and Jason responded even though it was late on a Friday night. He was able to troubleshoot it remotely for me and got me on my waythe same night . You don't receive service like that anywhere!!!!! If you need computer service, this is the place to go! I am a repeat customer because of it. read more

I highly recommend IT Connect for your data recovery needs. Elaboration - Five years ago, I kicked my old Mac PowerBook G4 off a coffee table. At the time, I wasn't too distressed. After all, I had just finished my M.S. thesis. Needing its associated raw data ever again was hardly a likelihood, or so I (quite naively) thought. Thank you, IT Connect, for recovering my data! read more

My little sister plays with my computer all the time, but she installed some things thinking they were safe.. turns out my computer was virused by something she downloaded. I called to ask about all these pop ups because they were annoying and wanted to get rid of them. The guy on the phone said it might be what are called Trojan horses and so I brought it in and they fixed the problem the next two days. They also have this anti-virus program that detects Trojan horses. It was better than Webroot- the anti-virus protection I had. So I'm really not worried about my sister playing around with my computer anymore and I haven't had any problems yet. These guys are very up to date on computer problems and won't hesitate to explain everything to me they were so nice and so helpful. I will for sure come back if I ever need anything. They even sell refurbished computers and I'm thinking about getting a desktop for my sister.. we'll see. read more

I own a small business and have only occasional computer help needs. Recently I purchased a new laptop and needed to transfer my CRM to the new machine. Only problem was that the CRM provider no longer offered the product I've been using for the past nine years. The CRM works perfectly for me and I did not want to go through the time and pain of finding a new one. With IT Connect's help they were able to load the old CRM platform onto the new laptop. It took them longer to set this up from the estimate originally given to me but still kept to the original charge quoted. Everything works beautifully. Would go back and use IT Connect for any computer related issues. They're worth every penny. read more

I have used IT Connect several times and have always been very happy with their service and prices.I would use them again.

I was very happy with the ease and speed of service. It took a bit of looking to find the place, they are located in the back buildings behind Geiger Awards and Audio ventures, adjacent to the lumber yard. I got somewhat lost getting there, but once I called and asked for directions I was able to locate the building. I was impressed with the appearance; it looked more like a doctors office than the mess of cords and equipment that I am used to seeing in places like this. The staff was courteous and professional and told me they would be done with diagnostics later that same day. My laptop had not been starting up since it was dropped and I suspected that the hard drive was damaged, which they confirmed with the diagnostics. They estimated 24-48 hours to have the computer repaired and reloaded onto a new hard drive, which I agreed to. They called me the next day and had it done and all of my documents and pictures were back on it on the new hard drive and it was ready to go. I am very happy with the experience and will go back here the next time that I need computer service. read more