Giuseppe DeAngelis did an amazing job on our master bath and main bath ceramic tile grout at the…read morefloor, tub and shower surrounds. Looks like the day it was installed. Giuseppe performed the work, respecting the surroundings and protecting them. He provided timely guidance on short term availability to use each room with what needs to be protected from moisture and when they can be used regularly. Giuseppe gave us guidance on cleaning to protect the new finish for years to come. I highly recommend Grout Doctor from Fairfield, NJ

very disappointed. NOT a professional job. no precison. we got big wide grout lines that are sloppy…read moreand uneven. can't wait till it dries so I can scrape it out and do it better myself!!!! our beautiful shower was ruined!

If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Worked with them for the 3rd or 4th time and they did not disappoint. Gio arrived on time, did a…read moregreat job and didn't even stop for lunch. We had a minor miscommunication on color and they fixed it without issue. I learned they have long-standing, high-quality employees and were actually able to have the guy who worked on our bathrooms a couple years ago chime in on what he did when we had questions. Grout Pros are terrific.

great job in every way! Very dirty recliners and area rugs. Post naughty puppy clean up!read more

I had an amazing experience with the service. On time and respectful. I totally recommend their…read moreservices to everybpdy.

Tom did a fantastic job on our dirty old tile floors! We cannot be more pleased. I've never seen…read moreanyone work harder to get the job done right. He is a stand up guy (even though half the time he's literally on his hands and knees with a toothbrush) and will make sure you're 100% satisfied with his work. A true professional who takes pride in his work. Call the Groutsmith if you want your floors to look like new. He's prompt, courteous and very neat. Above all else he'll do what he says he'll do and will go above and beyond to make sure your place shines! I have no idea why anyone would give him anything less than 5 stars. I'd give him more stars if I had the option here! Thank you, thank you, thank you!!!!

My repair price was quite reasonable given the state my tiles were in. Showed up exactly on time,…read moreand spent quite a while getting everything just right. No more leaks and it looks brand new. 100% recommend.

Rich does nice work and cleans as he goes. I would have him back to do more projects.read more

I called Grout Envy/Grout Doctor for an estimate. Rich returned my call within a day. He came that…read moreweek to give me an estimate. He showed up on time, was poite, and professional. The estimate arrived via email within a few days. It was a good price. He gave us an appointment within two weeks, showed up on time, finished regrouting and sealing the tile in our whole shower and tub in one day. The work was beautiful. Everything was cleaned up and tidy when he left. Such a pleasure to have a contractor who was pleasant, professional, timely, reasonably priced and does beautiful work. Would definitely hire again and definitely recommend without hesitation!

This week was the second time we used The Grout Savior for tile work in our bathroom. This time the…read moretile ceiling in our shower needed a total re-do. It came out beautifully! Good work at a reasonable price!!!

We were very happy with Jay and the work he did. He truly cares about his work and is very…read moredetailed. Plus he is reasonable. He redid both our bathrooms, showers, tubs,floors counters and our kitchen around the counter tops which I hadn't even noticed needed re-grouting. He even came back a third time to make sure he completed every spot. The bathrooms and kitchen counter top area all look new! We will use him again and highly recommend Grout Savior.

Frank responded promptly. His estimate was very reasonable. He was able to schedule the work…read morequickly. On the day of the work, he showed up on time and began the work promptly. The work was done in a reasonable amount of time and he did a good job of cleaning up. The work itself looks amazing. I would recommend him all day.

From the owner: Why replace when you can restore! I have 20 years in tile…read moreand grout restoration. I specialize in water damage repair, regrouting, recaulking, grout cleaning, clear and color sealing of grout, tile replacement also rebounding of loose/hollow tiles.

Sir Grout of Branchburg, were a pleasure to work with. We needed to have tiling in the hallway,…read morekitchen and a small bathroom all cleaned and sealed. Fred, the sales rep, was extremely knowledgeable, prompt, polite and came in with a reasonable quote. Tom, arrived promptly the following morning and did a wonderfully thorough and efficient job. He gave us useful advice on maintenance and care of our floor. Our old tiles have been transformed.

Fred was very professional and worked his hardest to get us the best price. Fred came over to help…read moreTom with the job because it was such a large job. Tom did a fantastic job cleaning and color sealing the tile. I would recommend clean and color seal over just clean and seal because you need color seal to protect the grout from becoming dirty again in future. Joe did a great job finishing and repairing a chipped tile that afterwards it looks like new. Overall I highly recommend the team from Sir Grout because after they clean and color seal your floor , it looks like a new floor.

I asked for a quotation and was contacted by someone named Stephanie on general line. I had already…read moresubmitted my requirements clearly over email, but she insisted on a video Zoom call first. Instead of listening to my explanation, she accused me of using a marketing gimmick and abruptly hung up. Extremely unprofessional and rude. A company that refuses to put things in writing and can't even confirm whether they can meet a simple requirement (such as providing a printed logo certifying work done/warranties) is not worth your time. Run away from this company!

Had a chance to see the work up close, and it's clear they know their way around tiles and grout…read more Attention to detail stood out, and the technician made the whole process straightforward. Would consider recommending.