Terrible customer service and obvious lack of knowledge demonstrated by manager, WAYNE WESTRA as…read morewell as another employee working today 2/26/24 at the Wantage store between 1:00 and 1:30. Despite having measurements, a picture of what I wanted and the actual transition strips to replace (for color and length), I was told that its not their job to tell me what I need!!!!! If your family owns a flooring business, then don't you think that's part of your job description!!!! Clearly a lack of professionalism, knowledge and people skills by both these individuals.

Wayne Tile Rockaway tile selections are amazing and the design consultant Nuray always help my…read morecustomers with the design and sales process so professional. Many thanks for making all design process so easy.

My wife and I bought a condo in Rockaway NJ about a year ago. We were very happy with it except…read morefor the old kitchen counter 1960 vintage. Fortunately we were referred to Tri-State Stone &Tile. Yesterday a crew of 3 men came and replaced the old formica counters with the most beautiful granite counter. They were quick, clean and friendly. We could not be happier with Tr-State Stone & tile and the help Terry and Danielle gave us selecting the best granite to match our cabinets etc. They were professional and courteous and very patient with us as we tried to decide on what we wanted. I strongly recommend that if you are considering having your kitchen or bath counters replaced you call Tri-State Stone & Tile' I know you will be glad you made the call. Thanks Terry and Danielle George & Phyllis Rockaway NJ

Once I paid my deposit and completed the template process, customer service completely…read moredeteriorated. Communication became entirely one-sided, and I constantly had to chase the company for updates. I was originally told fabrication would take about 10 days. A week later, I called for a status update and spoke with Karolina, who promised to call me back. She never did. Another week later, I called again and was assured I would get an answer that same day. Again, no response. After several more days of trying to get information, I finally spoke with Daniella, who informed me that they didn't even have the stone yet. The installation day was just as frustrating. I was given an arrival window, but the installers never showed up during that time. No one called to let me know they were running late. I had to contact the office multiple times, and each time I was told an even longer wait time. Ultimately, the installers arrived nearly two hours after the scheduled arrival window had ended. During the sales process, they advertise that installation includes a "free new sink." What was never disclosed to me was that I would need to hire a plumber separately to make the sink usable. Additionally, Daniella admitted she forgot to send me the installation paperwork, which included important instructions on how to prepare for installation and what to do afterward. Customers should not have to discover critical information only after the fact because staff failed to provide the required documentation. What is most disappointing is that this company came highly recommended by members of my family. Unfortunately, the experience I received was marked by poor communication, broken promises, missed deadlines, lack of follow-through, and a complete absence of proactive customer service. Once the deposit was collected, I felt like getting accurate information or even a return phone call became a constant struggle. There are plenty of companies that value their customers' time and communicate honestly throughout the process. Based on my experience, I would strongly encourage anyone considering Tri-State to look elsewhere.

Go with him if you want your money stolen. It's been over 7 months since we placed our order, he…read morecompletely ghosted us. No response in the past 2 months to email and phone calls, except for a tepid "my car is in the shop" a few months ago. I've had a lot of contractors, this is the first who straight up took my money and ran off.

I would not hesitate to call Tom when needed again!…read more Delays were encountered when a Special Order Velux needed to be obtained and installed, but his level of workmanship was worth it! Big name large roofers that preceded him sent a poorly trained worker that their own sales rep couldn't explain when inspecting the work?

Amazing imported and domestic glass, stone, porcelain and ceramic tile! Personalized free service…read morefor design consulting!

From the owner: Tile, Stone, Designread more

Rigert and his crew went above and beyond to complete my roof and chimney project. I was given an…read moreestimate quickly that listed exactly what would be done. Great communication every step of the way.... even though I am in a different state than where the work was being done, Rigert texted what work was completed for the day. It only took 3 days to complete roof job (2 roofs removed). New plywood replaced, leveled and new shingles applied. Chimney vines removed, missing bricks replaced. I cannot say enough about how wonderful it was dealing with Rigert. I would recommend Boundless Roofing & Chimney to anyone and everyone! See "before and after" pics

If you want BOTH a quality job & "affordably" priced Roof, Boundless Roofing & Chimney is the way…read moreto go. The owner Rigert, a nice guy, and very conscientious, meticulous with the work and our project. He and his team/helpers were very neat and did a thorough cleanup, afterwards. Bottom line: We were very satisfied with the material used and the work they did, as well as the costs for the end result.

I don't recommend Picasso Painting as the job was not finished. I posted a review on Google so this…read moreis mainly to show you pictures of the work when they were done.

So happy we decided to work with Picasso Painting. They were extremely detail oriented. We painted…read moreour second level and it came out fantastic. We highly recommend using them and we will be using them again in the future!

I highly recommend Mazzola General Contracting for any job big or small. My husband and I hired…read morethem on two occasions. The addition of our house and also the construction of our deck. I say with confidence that you will not be disappointed. The owner and his crew are professional, trustworthy and reliable. Always an outstanding job! I can't say enough about them! A+!!!!

Wow. I can't say enough good things about Mazzola's General Contracting. We did a total renovation…read moreof our two bathrooms, basement and foyer. Mike Mazzola is on top of everything and his team is excellent. I was updated daily about the progress of our job and exactly what was going on. Reliable, trustworthy, excellent workmanship and the list goes on. They left my house spotless each day too. Just excellent!!

Pink Hammer completely gutted and remodeled our master bathroom this fall. From the initial…read morequote, to scheduling and construction, they were great to work with. Communicative and transparent, as well as courteous with respect to being in our home for months :) Jen struck the balance of allowing us to have a ton of input into the design and selections, while helping with advice and standards where requested and needed. Mike, Tommy and Paige were diligent and polite, and did excellent work. My standards are high and I like to exercise a decent degree of control over many aspects of projects, and they always accommodated our needs and requests. They also were kind enough to take on additional work / small projects around the house while they managed the main bathroom work. Honestly, i could not ask for more. Thanks Pink Hammer! Photos show one before shot and two after shots (beige/before, blue/after).

We have been working with Pink Hammer for many years now. What impresses me most is their attention…read moreto detail on jobs and excellent communication. It's nice to know there's usually someone there to answer your call or quickly return a text/email.

You should browse in Jim's store, make your selection then buy it somewhere else for half the…read moreprice. In addition don't let Jim measure. He sold me way to much material and even though it is in unopened boxes he will not take it back. I'm out $470.

From the owner: At All American Floors, we proudly carry a complete line of floor covering products from the…read moreworld's leading manufacturers. Tried and true, the brands we carry are of high quality, safe for you, your furbabies, and family. The carpets we carry are certified Green Label by the Carpet and Rug Institute, and the Luxury Vinyl products we carry are FloorScore Certified and or GreenGuard Certified. Rest assured we only carry products that we feel comfortable putting in our own homes. We have an extensive collection of Wood Flooring (prefinished, unfinished, solid, engineered or floating), Luxury Vinyl Plank and Tile, PVC-free Vinyl, Carpet (Wool, Nylon, Polyester) Laminate, Sheet Vinyl, and Rubber Flooring. We also offer custom fabrication services! We bind area rugs and runners all in-house. With more than forty years of experience behind us, you can be certain that All American Floors offers affordable and creative solutions for every flooring challenge.

Excellent experience working with Floor Expo. Jimmy and Mike are very knowledgeable, patient, and…read morehelpful. They were fast to answer questions, considerate of my budget, and the install was smooth and easy. Great guys! Huge selection at store, too. I wouldn't go anywhere else!

Shady business practices and the salesperson Oscar lied about floor cleaning saying it was included…read morewhen we went in the first time than wanting to charge $50. When I called back he insisted this was the price and HUNG UP on me.. No way to treat customers. STAY AWAY