Universal Electric was called to my home for what appeared to be a breaker issue. By the time their…read moretwo technicians arrived, the issue had already resolved itself. I asked them to investigate further in case the problem returned, but they declined, saying "there's nothing we can do." They never entered the home, never inspected anything, and only briefly stepped out of their van into my driveway to talk to me before leaving. At no point during the scheduling call was I told there would be a service fee. When the techs arrived, they made no mention of a charge, nor did they provide any kind of invoice or paperwork before leaving. I later received three bills by mail, each demanding $130, with no explanation of what the charge was for -- just a warning that failure to pay would result in the account being sent to collections. I did not believe the charge was warranted and disputed it in writing via certified mail with return receipt, which Universal Electric received and signed for. They never responded. No follow-up, no phone call, no documentation -- just silence. Eventually, they turned the matter over to a collection agency. It's frustrating to be billed for a visit where no service was performed, no agreement was made, and no information was shared upfront about potential charges. Based on this experience, I would not recommend Universal Electric.

Rick from universal asked me to provide dates and times that he could do an in person consultation…read more I provided 5 days and times that worked for my family. Rick picked one from that list asked for my phone number and address. After that communication, 3days passed and he no called no showed for our appointment. This lack of communication is all I am able to review. As a client, communication is one of the most important aspects I look for in a contractor because my time is valuable.

I hired Jake Electric for residential work and was very happy with the service…read more Jake is professional and competent. I will definitely be a repeat customer when needing electrical work again.

They just helped me over the phone and solved my problem. He could have easily come out and made…read moreeasy money off of me, but he just talked me through it instead. If I ever need electrical services again, I'm coming here - and I suggest you do the same!

Had work done on generator and brought it back because we were traveling and just returned. Have…read morehad trouble with hard starting. Had it checked and we're charged $191.00 for them checking and not finding anything wrong. Not a business for the average RV'er.

The main reason I am giving them a one star review is the desk guy named Kendall. Multiple times he…read morehas promised deadlines to be met and they simply did not meet them. I also know somebody who was told to leave by Kendall and not bother his technicians while they are on the job ( the person was just trying to ask questions because they were too busy to see him). Overall he is the poster child for a garage mechanic, rude, apprentice, and a liar. The technicians Harold and Marty are great, so if you can stomach Kendall's abuse the technicians are superb. Kendall will leave a sour taste in your mouth in regards to this place unfortunately

My business with them was not electric related. I was driving in Omaha and my truck topper lid…read morepopped open and my dogs were visible to the driver. The driver was kind enough to flag me and let me know and I pulled over and got the top are closed back up. Little gestures go along way

Your customer service is top notch. It has not gone unnoticed. You have never missed a deadline,…read moreeven with a generous two hour notice!

Fast response, great service, easy payment. I would definitely recommend! And wore a face maskread more

This staff is a sub contractor for our technical products--they are thorough, friendly and very…read morecapable of dealing with the most technical solutions. Down to earth team.

They did a great job ins my EV outlet. They arrived on time did quality work and cleaned up when…read morethey finished.

For as long as I live in Omaha, I will use Artisan Electric. I was blown away by Mark's…read moreprofessionalism, knowledge, and eagerness to help. I called Artisan to fix some issues I was having with my kitchen lights, which Mark fixed promptly, and while he was here, I thought of several other things I wanted fixed throughout the house. Mark went through the house room by room, gave me his recommendations and estimates (far more affordable than expected), and made plans to get the work done. I couldn't be happier with the service that was provided. If you need any electrical work done, I highly recommend you go with Artisan. They are the gold standard.