A1 United Heating and Air-Omaha NE They came out on time. They charged me $400 for a $100 dollar thermostat. Driver had to go back to shop to get a part they should have had on the truck that added an extra $100 to the service call time. I had a bill of over $700 for a thermostat change.. This place is. a a rip off. The technician even tried to Shield me from seeing the work he was doing. I do not recommend this company. Many other options in Omaha NE read more

So we were under parts warranty with the which is why we contacted them. We had our home built 2 years ago and one of the dampeners that they placed went bad. We told them this and they told us the part was covered but labor would be $160/hr. Ouch, but okay. After many hours the nice gentleman could not find them. We need to contact a friend of ours to assist him in located the dampener that they placed! It was in the wall behind what appeared to be a return vent. The man tried change different things and wasted more time until finally replacing the dampener. After costing over $460 (mind you the part was under warranty) and now the zoning doesn't work and the dampener makes a squealing noise!!! So I have a dampener that hopefully works but doesn't do its job and large bill and house venting system that was zoned and now doesn't work. Thanks for nothing. I would call them to try and have them remedy their issue but I don't have any trust in them. read more

Best HVAC/Electrical contractor in metro Omaha. Knows how to look at your project and give you not only what your project specs list but more importantly, what will work best for your project. read more

do not recomend! had more techs out than i can remember, never fixed the issue. had another noise and it was a bad compressor. new build, we moved in april 2024. the part is covered, but now since it is outside of builder warranty, we have to pay almost $700 in labor on what should have been caught all the previous times. compressor was never greased, bone dry. most recent tech it most likely came from the factory that way. why wasn't this checked on all the previous calls?!? the day of repair i was told to not pay anything as she was checking history and would call me back. that never happened and then today i receive a past due notice via email threatening lawsuits, liens, and interest charges if not paid. read more

We highly recommend A-1. They respond quickly to our calls, do good work. They don't try to sell you a new system instead of fixing the problem. We are very glad we found this company for our repairs as we can call them and feel comfortable about it. Thank you for great service! read more

We have a corporate contract and it's so worth the immediate service and pricing. They are very pro active getting the check-ups done and follow-up if needed. read more

Amazing service for completely new installation. The rep explained the different efficiencies and for a few hundred dollars more than the general unit I purchased an efficiency upgrade. They arrived the next day at 7 am and had the old unit out by 9 am. install started and by end of day my a/c was running. The installers were efficient and very professional. Would highly recommend. read more

I am extremely disappointed with the service and the Lennox system that was installed by A1 United Heating, Air & Electrical. At the end of June 2018, I purchased a complete HVAC system from A-1. I had an older unit and didn't want to take the chance it would go out in the middle of summer. Not even 2 years later, the A/C did not work and the freon had leaked out. I contacted A1 over the weekend and when I received a call back was told by the tech that he could come out but I was responsible for the cost of the freon as that was not covered by the repair. I waited until the next business day to call the office. They came out and replaced the A Coil. My unit isn't even 5 years old and once again, the A/C was not cooling. I called on a Sunday and received a return call Monday morning at 7:36 am. I was told they could have someone come out in about 30 minutes. I was told I would be responsible for a diagnostic charge as well as any labor fees. I find it odd that every few years the freon leaks and this isn't a defective unit. I was relaying on my "10 year warranty" which appears to be non-existence. The tech didn't show up until an hour LATER than what they said. I received a call stating that the leak was on the filter dryer on one of the solder joints and they would need to remove all the refrigerant from the system and replace it which none if this was covered by the warranty and in addition to the over $100 diagnosis fee, I would have to pay an additional $1000+ for the repair. In speaking with other HVAC professionals these dryer units historically do not fail and certainly not at less than 5 years. I was also told it probably wasn't the A coil that was bad in 2020 when they came out. In 2018, when I paid $10,500 I thought I was purchasing a quality unit with a reputable company and would enjoy years of enjoyment. Unfortunately, neither one of these statements were true. Maybe all these glowing reviews they have are "paid" to get others to fall into a false sense of security. PS: I did NOT have them make the repair. They have taken enough money from me. I found someone else who did the repair for less money. read more

Very professional company! Appointment was made for the next business day, and the technitian was there when scheduled. Everything about our heating system was gone over, and the problem was found and repaired. And the price was less than I thought it might be. Thank-you A-1! Dave Norton/Omaha read more

24/7 means they answer the phone or call you back but not truly going to help when you need it!

A1 has installed our personal a/c and we are so happy. Additionally, we refer them to all of our clients. They recently installed a complete system in a new home. Technicians came on time every day, cleaned up every day, were happy working and did an excellent job. We will continue to refer A1 to all our clients and friends. They are easy to work with and do an excellent job! read more

It did not work out for us the way they do business giving quotes and pricing was way out of line it might work for others

Call anyone but them. They came into my home that was 56 degrees on a SUNDAY and turned off my gas and left me and my 1 year old baby to freeze and my pipes to burst. I called them to come and clean my furnace and sensor, as I did last year when the same issue with my furnace happened. I already knew the diagnosis and I knew what they needed to do to fix it, as did they since it was on record. Did they listen to my simple request? No. They came in looking for problems and let me know that it'd cost me $1,300 to fix but they can't fix it until Monday so instead they will turn my gas off and charge me $250 on the spot, for nothing! Then they backtrack after I question one of problems and say "oh sorry, I loosened a wire, that's my bad. Never mind, it'll only cost you $900". I called in a different company for a second opinion. Did not align at all with their "diagnosis". What a scam of a company. The people in their office are extremely unprofessional and rude. They're demeaning and say things like "you're just mad we told you something you didn't want to hear". Lol. Sorry folks, I think you're mad that a young single female didn't fall for your money hungry scam. Watch them leave a reply and defend themselves. Maybe they will leave me the "presidents" phone number too. They don't care about you. They left me and my baby freezing cold during a -40 snow storm when they could've easily solved the issue until the next day. Which, let me confirm with you all- there was NO issue. I had two other wonderful companies out for a second and third opinion. read more

A-1 is the way too go, from booking my appointment, to servicing my AC they helped me tremendously I wouldn't go any where else . Norm was my tech and he really took his time to figure out what's was the problem. And they were also affordable. read more

I don't recommend A-1 for maintenance services. First off, the guy that answered the phone that made my appointment was very rude and made me feel like I was wasting his time with setting up an appointment to have my furnace serviced. When the person arrived to check it he forgot to do a few things. If you're not going to treat your customers with respect or make it right or even do the job correctly then you can plan on losing a customer or two. A-1 may not care but I know I won't be using them again. read more

I called A1 United Heating requesting a furnace serviced and fix short-cycle. I was told by tech the unit has a faulty thermal coupling. I elected to buy the part and install it myself. The tech stated the unit was serviced and running. after tech left tenant called to inform me there were screws floor inside the unit, sounded like a screw was lodged inside the blower motor, making loud rattling noise that it wasn't doing prior to the first service, nor did the tech report any issues with the motor. A1 sent tech back with the tech stating blower motor was issue all along and would not charge me for a second call if I elected to replace motor ($450.00) in which I agreed. He guaranteed me this would fix the issue and just happened to have the exact part in his vehicle. Again after he left the tenant called stating the unit was short cycling again. A new tech returned for a third time stating the previous tech installed the blower backward but would fix issue and replace the thermal coupling at no charge.. A couple of weeks later tenant calls stating the air conditioning would not turn on. I called Burton Heating only to be informed A1 did not install a new blower and bypassed the circuit board to keep the blower continually running and unhooking the wire to the AC. I was told because of the faulty work Burton would not work on the unit unless is was a full replacement. I was told by A1 to get supporting documentation. I then called Robyn Air who reported exactly what I was told by the Burton tech, that the blower was not new and the circuit board was bypassed causing the motor to run continuously and the A/C wires were unhooked. After several times speaking with the service manager Rich Hayes, he did not offer credit to me for the poor service, only threatening me he would send me to collections. A1 charged me $650.00 and charged by Robyn-Air $157.50 to fix A1's poor service. I supplied A1 with documentation supporting their poor service and sales antics. read more

Great company to work with. Fast, reliable and reasonably priced.

Graham is the man. Got our heat going again. Explained everything and what to do in the future. Suggested a maintenance program that I will check into when my warranty expires in March. He was very professional and knowledgeable. Highly recommend A-1. read more

Very happy with this company! Everything from quotes on a new HVAC system, to installation and maintenance. Their employees are professional and made sure that I am happy with the product I purchased. I have and will continue to recommend this company to anyone needing their services!!!!! read more

They lied to us about being approved for credit and then gave us an option to get in a 10 year contract. Because I had no other option we sign the contract. 2 days later I found out that I was approved for 9500 dollars. I call to talk to a manager and they have the consultant call us to take care of it. He tells me that I can't get out of the contract and I can do the early payout in 45 days. Even though I have 3 days to cancel my contract in the state of Nebraska. He then told me I could not cancel my contract because it had already been installed. I told him this was not in the contract, and he changed his tune. I also found that they dented my brand new dryer by standing on it. I have images of them on my dryer and the dryer before the installation. And the dents afterward. Don't go here. Save yourself the headache and stress. read more

Recently installed a new heat and air system. The guys were professional and very respectful of our home. Did a great job on the installation. Very pleased with their services. I highly recommend the crew and the company if you are looking to change out your hvac system. And one other thing, the system is quiet and the new thermostat is state of the Art with geo fencing It knows what to do once you set up your info. Thanks for a great experience. Joe S. read more

We really appreciate this company. Fast to show on a very cold day when heater went out! Had it rigged up to blow warm air until the next day when people could come out and put in a new heater. They really did a great job of taking care of us. Had a little issue with the thermostat, and they worked on it until it was perfect! We now have very warm air, and a very quiet heater! I give an A+ to A-1! We will use them again. read more

I was so impressed ! I live in Lincoln and called yesterday when the AC in our new construction house was struggling. Jeremy helped me troubleshoot over the phone . Unfortunately that didn't resolve the problem but he told me to text him back if it didn't ( talk about personal service!) He said he could come over that afternoon and take a look. He showed up right on time and resolved the issue quickly . Ethan was also very polite and helpful. They explained what they did and how To prevent the issue from happening again. This was the best service I've experience since moving to Lincoln :) thank you ! read more

Would not recommend , way overcharged for a 5/370 capacitor ($80.12) for the blower motor when they were there doing and inspection of the heat pump furnace that I paid $90.00 for. The 5/370 capacitor amounts to 5-10 dollars maximum, 15 minutes total time to install, labor at $125.00 per hour = $125.00/4=$31.25 for labor plus parts of $10.00 - total of $41.25 not the $80.12 as charged. Dissatisfied. read more

Did a terrible job. Tech just pumped in Freon and didn't inspect the unit as to why it was leaking the next day it still didn't cool, and they charged my $500 and didnt fix anything. Never use them again, read more

Shame on them! ray.barr@a-1united.com Omaha A1United Heater and Air Conditioning. A1 Plumbing, Heating, Air Conditioning, and Refrigeration Technicians and their general manager are rude and unprofessional. They went to my house charged $90.95 to clean a sensor. They heater wasn't yet working as it should. I called again and another technician came who identified apparently a second issue and to extra charge $400.00 and didn't want to apply what was paid couple days before for poor service and doing nothing. His technician Mark was rude, raised his voice and didn't want to leave my property - just an unacceptable behavior. Today I faxed a letter to the owner, Mr. Barr and their management team but they care less and didn't apologize. The general Manager John told me that I can complaint to whoever I want to. Shame on them. They shouldn't be in business. If they continue practicing unethical behavior they won't be in business for too long. Shame on them! They DON"T deserve to have any customers. I contacted the BBB for a refund. ZERO stars for them. ZERO! read more

A1 United was truly a pleasure to do business with, my A/C unit took a crap at a very inconvenient time, they were my third Estimate and they blew me away with a great deal on a new unit,hundreds under competitors, and best part was how timely they get the job done. Ask for Marty he was truly a class act to do business with. Would recommend any Air condition or heat problems to use A1 United they don't beat around the bush or try to sell you what you don't need. read more

These guys did a good job putting the new furnace in. It took a really long time..about 8 hours. They did forget to turn the pilot back on in my ancient water heater before leaving so the next day I thought it was also broken. With the help of YouTube I got it back on just fine. I feel like that is a pretty major thing to miss though. read more

Yes, very good, friendly, price is right and I love my Lennox AC/Furnace.

Find a new company because they can't stand behind their brand new units. They never fixed it properly then told me my warranty was out so it's not their problem. My humidifier was brand new when I moved into my house and it wouldn't work properly. I had the service guys out several times, one told me the whole unit is wired wrong so he rewired a few wires then said it should work. I called them again because it wasn't working so a different guy came out. He said the hole where the water comes through was probably clogged so I had to provide him with a pin so he could do his job. They charges me $95 for their guy to come to my house and use my pin to do his job and it still doesn't seem to work properly. I've spoke with Amber, the owners daughter; she is rude, unrealistic and doesn't get the facts straight. She doesn't care about customers, she only cares about money. I am paying them $10 a month until it's paid off and I will NEVER use them again. read more

I was having issues with my A/C which I purchased through A1. Knowing it was under a warranty I called for service as it would not be charged and therefore cheaper than having another company come to look at my A/C. They came looked at the unit and pulled out my filter. It was in need of changing. I change my filter on a monthly basis and had not yet reached a point where it was due to be changed so I was confused how it could be that dirty. Noticing the walls I have partially ripped out in the basement due to a sewer back up the technician asked if I had recently done this project. When I replied that I had earlier this month he told me that was why. It was explained that the dust had been collected by my vents and caused my system to push air more slowly. He told me to change the filter and it would improve. Perhaps I should have thought of this before calling them but I have never been in this position before so it became a lesson, and an expensive one. He told me it would be $96. I explained that had I know the call wasn't going to be covered by the warranty I wouldn't have called them and would have shopped around. I don't have that money to spare. I am trying to find ten thousand to replace my sewer line and cannot afford this. Had I been told up front of the possibility of a charge I would have declined. The technician explained that they intentionally omit that fact so they don't "freak people out and make them cancel their appointments". That is a shady business practice in my opinion. When I called to speak with a manager, Rita, she could care less about the situation and was rude. She bluntly repeated that I was responsible for the charge and should have asked if there was a chance of being charged when making the appointment. She stopped just short of calling me stupid. I asked her to ask her managers to waive the fee which she agreed to do. I very short while later I was informed that I was on the hook for it. A week later I asked to speak with an owner and spoke with Dan. He was very nice as I explained the situation and said he needed to look into it but would call me back he also said he could maybe help me out somehow if he didn't drop the charge. I short while later Dan returned my call and said very bluntly that I was responsible fort the charge, when I asked what he might do to "help me out" he begrudgingly said he would drop ten dollars. I should not have to pay a cent of this, they should conduct business in way that allows the customer to decide if it is worth the chance they will be charged $100 before they come out if that is their policy. I am extremely frustrated with this circumstance and the rudeness displayed by this company. read more