So I've seen a lot of things in my life, but I've never seen this before. I had seen the doctor and got set up with a prescription that for some reason never made it through to the pharmacy.. I left a couple messages at the doctors office and never got a return and the prescription never showed up. So here's the great part comes. I had my follow up appointment and told the doctor what was going on. She immediately had me get the pharmacy on the phone right there talked with them verified that they did not get the prescription and stayed on the phone until they received both electronic and a fax to show that they got my prescription finally. Then at that point my appointment started and was unrushed. Normally, you always have to go through the people at the front desk to get these kind of things handled but the doctor was so adamant about me being taken care of. She would not get off the phone until they verified the prescription.. to me in this day and age that was top-notch customer service. If you're looking for a new doctor. Look no farther than Dr.Sbaih here at advanced family medicine. It really means a lot because I originally lost the last doctor I had for several years and I was nervous about finding somebody that was as good as my old Doctor was and now I couldn't feel any better about my new doctor. A-1 service. read more

Dr. Ileana is a beast at tracking down the problem. She leaves no stone unturned to find the source of health issues. And no pun intended, but this passionate, caring approach to healthcare ended up uncovering kidney and gallstone issues that I didn't know I was dealing with. I also appreciate her level of accountability that keeps me on track to take my health more seriously. read more

Awesome doctor office Always provide excellent care Been with them for over 5 years Staff friendly read more

Horrendous office staff. They rarely answer emails, never return phone calls (unless the ones where they call you to collect an over-the-phone co-pay before a phone appointment- which they offer, and is one good thing about this practice, but they never fail to get your money out of you - 10 out of 10 on this). Recently, I called and emailed 3 times to get a lab sheet for my blood work, and the staff ignored my requests. The woman I see at the office - Illyana - had to finally email me the lab sheet. I called their office about a year ago, confirming an upcoming appointment, and the woman on the phone could not find me in their system, even though I have been going there for 3 years. She proceeded to violate HIPAA - by asking me if I was another patient's name which she disclosed, and also disclosed the patient's date of birth. Recently, when I got the obligatory co-payment request phone call, they tell me I have Medicaid. I do not. I get my insurance through my employer, so that was disturbing as well, they *should* have that on file already!. Most of the phone staff are rude or at best, indifferent, except someone called "Dawn" who is actually nice. The woman I "see" most of the time is pretty nice, and the best person at this office, but there is room for improvement. I would stay away from AFM, if you want to be treated with respect as a patient, without potential HIPAA violations or PHI violations, or if you want accuracy and communication about the most important aspect of your life - your HEALTH. read more

Front desk is horrible. Really need to change the staff. Always put me on hold for 20 minutes or more and they are not friendly at all. They really need to retrain their staff or clean house. If it was not for the doctor I would have found somewhere else. read more

Dr Sameera is very compassionate I've been her patient for 3 years always Great experience read more

Stay away!!! I have been coming to this office for a few years and I'm finding it's getting worse and worse with each visit. The doctor and the nurse practitioner are ok but it's the whole process before you get them requires a lot of work. The staff and the people that answer the phones need to do a better job. I originally made an appointment because I wasn't feeling well and I was told there were not any appointments available for 3 weeks, at first I was told only virtual was available but then told since I haven't been to the office this year I can't do virtual. The day of my appointment I was planning on going to the office I received a call from the office to collect a copay for a virtual visit. I told the person on the phone that it was suppose to be a in-person visit since I did have a office visit in a year. She insisted it was virtual and that I needed to pay my $20 copay or a $50 cancellation fee. Insane!!!! I asked to speak to an office manager in which that point she rescheduled me for a in person visit for a few weeks later. On the day of my doctors appointment I wasn't even sure if the office was open no one ever called to confirm the appointment and when you call the office the phone just rings you can choose to leave a message but no one calls you back. It's ironic because the don't call you to confirm but charge you $50 if you cancel your appointmentThis office seems very overwhelmed and should maybe stick with the patients they already have and not take on new patients. I wish the doctors had a mangement company that could make things better organized for the patients. I had my yearly physical and it was no more than 5 minutes that was spent with me. All the care about at this office is copay's and getting your money. I need a 2 page form filled out and they wanted to charge $150 to fill out a form that takes 5 minutes they are money hungry in this office. They need to invest in some new office furniture. read more

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Their entire operation is top notch and their referrals are excellent. I wish that I had used them as my primary years ago.

Dr.Sameera is great and very professional. She is a people person and care about her patients. The staff follow the same professionalism & same empathy. #1 best family & primary doctor in Henderson. Special shout out to Ms. Kalynn W. She is awesome!! read more

It pains me to leave this review because Dr. Sbaih is wonderful, but her staff is terrible and incompetent. They will make you cry, scream, and want to find a new doctor. Trust the many reviews below me and avoid this place at all costs. I have been going back and forth with my insurance and Quest Diagnostics since March trying to deal with a bill for almost $2,000 due to incorrect medical coding. Every time I try to contact the staff here, I am not able to get through to anyone. All I want is for a human being to answer the phone and remove the coding to resend it to the lab/insurance. Now I'm on the cusp of being sent to collections for refusing to pay a bill that I'm not responsible for. The last time I called, I was placed on hold (during my work hours) for 40 minutes. Instead of hanging up, I called them again from a second phone and they immediately answered. The girl at the front told me she "forgot she had me on hold." Dr. Sbaih is going to be losing many, many clients due to her unprofessional, inadequate office staff. read more

I really like my doctor and my PA. They work very hard and work hard to keep in touch with you and see what's going on office. Staff is very friendly to me and have not had any problems so far. read more

always provide the best care and address all issues that I hay have very friendly staff never have any complaints about this office and have been a patient for many years read more

Dr Sbaih and Ileana Miron-Yee and the staff at Advanced Family Medicine are wonderful. I have been seen at this practice for years and they help me keep on top of my health and check ups. I really appreciate the care I've received here! read more

if I could give less stars I would. Horrible service. The front office can't properly determine visits used through my insurance company and try to charge full price for office visits when you have 3 more at 13.80 a visit. Dr Sabai misdiagnosed basic strep throat putting me at severe risk along with the community. Not sure if you want strep throat from exposure to me. I wouldn't. The throat should of been cultured as two other Drs out in public told me. This is not an office I would consider to treat me or anyone else. The goal is to heal not make you sicker. Why she refuses to prescribe basic antibiotics I'm not sure. The photos along with other trained medical professionals definitely show strep throat. After 5 days of waiting for this doctor I am forced to find another before this infection enters my kidneys. read more

I have been taking my mom and my aunt to Dr Sbaih for many years. She is very knowledgeable and caring doctor. And the office staff is very friendly. I highly recommend her read more

Dr. Ileana Miron Yee and the entire staff are amazing and very professional. I've been coming here for a few years and the staff has been a huge part of that! read more

I usually post about restaurants but I have to post about this medical office. I've had a very hard time finding a good doctor in this town and I felt comfortable and cared for since my first visit here. The office is clean, all the staff is very friendly, and I've never had to wait, in fact I've never seen anyone else in the waiting room. Once I get called back to the doctor waiting room within minutes the doctor is there! Doctor Sameera Sbaih is very nice, caring, and informative. I wish I would've found her sooner especially since I live down the street! It's also great because they offer other medical services as well, for example OBGYN! I think I might switch to them as well for my feminine check ups in the future. Im really happy to have found this place. Thank you for all your hard work Dr. Sbaih! read more

Advanced Family Medicine - Family Practice Near Me - Henderson, Nevada

The staff at this clinic is unprofessional. They take it upon themselves to schedule appointments for you without asking you first and then they pretend as if you're the one that scheduled them. I just called and got hung up on and the female I was speaking to didn't even bother to call me back. The staff here doesn't care about the patients. I had an in person appointment once and was treated in a very rude manner. I refuse to go back to this clinic. read more

Horrible horrible customer service put you on the back burner. Their operating system is always down. Haven't been feeling good for a while. Went through all her treatments and doctors testing, etc. everything came back. OK call today to get another referral and she said she's gonna release me from her doctors office, promised my wife she would touch up. Her Botox never did lied to us never use this company ever you will regret it. read more

Not sure how I feel about this office. I went there twice. First time was for a physical and second time was to go over blood results. As a new patient, my first visit went smoothly and I was impressed. Staff and Dr were very nice and I didn't have a long wait. They scheduled me for my follow up appointment and I left happy. Second visit was odd. My appointment was at 8AM. The front office staff took my vitals, but then explained to me that the Doctor doesn't come in until 8:20, and she didn't come into my room until 8:40, so there was 40 minutes of unnecessary waiting. If the staff knows the doctor doesn't show up until a certain time, then why schedule patients for before she even gets there? A lot of reviews complain about the wait and now I can see why. Dr was very rushed going over my blood results. She didn't even show me the chart, she just kind of mumbled through some things and said I had a Vitamin D deficiency. She said she would prescribe me a supplement and follow up with me in three months to see if my levels improved. She never gave me a prescription and the front staff didn't schedule me for an appointment, which was odd. I left very dazed and confused. There was no direction and seemed like the doctor was in a rush to get me out of there so she could take care of other patients who were again scheduled before her arrival time. Sloppy office and seems like there's little patient compassion. Oh, and I noticed that one of the 5-star reviews is written by an employee, which leaves me even more flustered. The search for a great PCP continues... read more

Advanced Family Medicine - Exam room - Family Practice Near Me - Henderson, Nevada

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DO NOT COME TO THIS DOCTOR'S OFFICE!!! I cannot stress enough how horrible the office staff is. Dr. Sameera Sbaih had a nice bedside manner, but the staff in her office was absolutely awful. She should be ashamed that her patients are being treated like dirt by the admins in her office. I had a routine procedure that my insurance assured me would be 100% covered by them. The office staff sent my lab from that procedure to Quest Diagnostics. Apparently the coding was incorrect or something of that nature and I ended up being sent a bill for it. I spoke with my insurance and the Quest Diagnostics about the situation to which they both told me to contact my doctor. I have reached out numerous times to the office staff at Dr. Sbaih's office with no resolution. I have called several times, left voicemail messages, emailed several times and even walked into their office on June 17, 2022 to discuss the issue in person. Each time I get a hold of them they claim that it is probably just a coding error and that they will fix it and resend to the lab....but they never actually do what they say they will. After months and months (my procedure was on January 12, 2022) of trying to work with them, Quest Diagnostics has sent my bill to collections. They literally cannot do anything until my doctor's office sends them the corrected lab information. Another situation which was frustrating was getting my birth control refilled. I requested a refill through my insurance portal online. They contacted me a few days later saying that my doctor's office did not ever contact them to fill the prescription. I called the office, they said they would take care of it. I waited a few days, nothing. I call again, nothing. I speak with the pharmacy, they have not heard back from the doctor. I physically go into the doctor's office and speak with who I assume is the office manager. She states she already turned that into my pharmacy...But she didn't. I literally just got off the phone with them a couple hours prior and they had not received anything. I told her this, and she got hostile. Instead of fixing my problem, all she wanted to do was blame the pharmacy. Like, look I don't care whose fault it is, I just need my medication please. Bottom line: the staff are incompetent, dishonest, lazy, unresponsive and apathetic. They do not care about the patients. They will not help you. Save yourself some grief and hassle and find a different doctor's office to go to. read more

If I could give this office a minus star I would. This office is so disorganized and disgusting. The floors are filthy and the rooms look like they're ready to move on the drop of a dime. The back office staff are not caring and referrals are not given in a timely manner. They never answer their phones or refill prescriptions unless you call and call. The doctor never runs on time and her wait times are ridiculous. Plain and simple stay away from this practice. read more

Dr. Sbaih is a gem. It's rare to find a quality PCP who takes the time to listen to your concerns and work out the best course of treatment. I've been going to her for over five years and couldn't be happier. Is there a wait sometimes and is the office staff busy? Yes of course. When you want to go to a great doctor you're going to have a wait sometimes. All these reviews aren't really about the care you receive as much as about the office staff. I don't go to there to see them, but to get the best care possible. If you want the same go see Dr. Sbaih because she's the best! read more

Dear Dr. Sbaih, I will follow you wherever you go. I don't like doctors. No, really, I don't like them. I could go on forever, but normally when I go to doctors offices they tell me I need anti-depressants (because I look tired and/or am stressed) and/or that I need to lose 20-40 pounds. I'm not model-skinny, but I am healthy, work out 6 days a week and follow a balanced diet; I don't need to lose 40 pounds and I absolutely do not need anti-depressants, even though I am not against them for certain people. After several frustrating doctors appointments, cue Dr. Sbaih and my amazing first appointment. She came in and has a warm smile, very friendly and she took the time to listen. I didn't feel like she was rushed or that I was unimportant because I didn't take enough medicines. I told her I wasn't able to sleep because of certain medicines, so she told me to take it at a different time with milk and TA DA! All set to go! She orders tests to ensure my thyroid (hypothyroidism) is happy but doesn't order 100 tests just to get money for Labcorp. She didn't throw a bunch of anti-depressants at me because I said I was stressed. She told me to get more sleep and to go get a massage or have a spa day. She CARES and does not focus on solving people's problems with pills. I asked her how she felt about my weight. She told me that if I lost 20 pounds I would begin to look as if I suffered from malnutrition and that it was dangerous for me to continue working out as much as I do. She told me to give my body one day a week to breathe, eat between 1500-2000 calories a day depending on my activity and to not focus on getting skinny as much as being heart healthy and keeping my body fat % between 20%-24%. She said whatever I'm doing has worked well, but I need to let my body REST. Who says that? I LOVE IT! Instead of prescribing me weight loss pills (which she has and could have given to me), she told me I look healthy. Did I say I love her yet? I could go on and on about Dr. Sbaih. FYI: Her staff? Equally as wonderful as she is, every single one! They are wonderful to speak to on the phone, very helpful, follow up when they say they will and are friendly when they're doing your vitals, etc. When my mail order prescriptions were shipped incorrectly, Dr. Sbaih wrote me a script that day for a week so I could have medicine until my prescriptions showed up. Dr. Sbaih, you are phenomenal, and I suggest anyone who wants a brilliant female doctor to go to her. read more

Front office is very unprofessional and never returns your calls. Reschedules your appointment every time without notifying you and if you do get to keep your appointment the dr is always late! Does not follow through with referrals, you will have to stop by the office to get them to follow through with them. read more

Do not waste your time with this Doctor office. They do not have your patient care needs as a priority. They cannot keep staff employed at their practice. They blame everyone employee that is no longer there for the mistakes. They like to call and demand an upfront charge before you know what your paying for or what is submitted to insurance companies. They hold payment over your head and cancel appointments hours before your scheduled appointment. Please think twice about using this practice for your medical needs. read more

Update: before closing my case I noticed on the bottom of the bill saying that they were going to send me to collections, there was a phone #. So I called it. It was their billing office. The lady looked up my file and said she didn't have anything stating that I owed $500 and that I shouldn't be receiving any mail because I don't owe them any money. So what I want to know is what would have happened if I didn't call and I just paid?! Avoid this place and their scams. read more

I have been going to this place for 5 years the doctors are ok the the staff sucks if you call 10 minutes before break and they answer they will put you on hold till lunch start then you will half to wait a hour I have had this happen so many times in the years I been with them also i always half to call in 2 to 3 times before I can get me prescription put in today I have decided to change doctors because I am sick and they keep putting me on hold don't go here you will regret it read more

Daphne who lacks customer service skills was supposed to send a prescription, never did, and closed through the weekend, yay.

This is my second appointment Friday I saw Dr. Miller to establish a new primary care Dr. My husband goes to him & is very happy with him. I liked him as well. He is very knowledgeable and seems to know what he is talking about in terms of watching cholesterol numbers, diet & exercise. I'm following up with him in a cpl months. Today I am here to see Dr. Sbaih to get a cortisone shot in my shoulder. I was so happy to hear from him on Friday that she administers these!! My shoulder has been bothering me for a month & my P.T. Exercises aren't helping. Too much inflammation & pinching going on. After today I should be fixed up & good to go! Thanks so much! Oh, on a side note my appointment was at 1:00 & was was taken back on time! Yay! I'm updating after I've had my appt and meeting Dr. Sbaih. I really like her! She takes the time to listen & doesn't rush you (Dr. Miller also). Hard to find these days. I got my cortisone injection in my shoulder in two places & I can honestly say that is the EASIEST cortisone shot I've ever had!! Usually it hurts sooo bad & I feel every bit of it. Not with her. I barely felt anything! Love these Dr.'s & the nurses & receptionists are top notch also! Highly recommend if you're looking for a Dr. give them a call. :) read more

Dt Sbaih is a wonderful doctor!! She is very good at diagnosing the problem and proscribes the correct medicine!! She is very personable!! read more

They don't return calls or answer the phone been trying to reach someone for weeks and they act like they don't want patients there

Hello my name Ana I when to the clinic for my first time I was so scared because I when to the previos review they was saying bad stuff about this clinic there was talking about they take hour's and hour's to being see from the doctor all the stuff have attitude but don't listen was all the reviews say I was there and all the stuff was very nice including the doctor and I have appointment it was fast to see the doctor I was Surprise because they will really take care of me and I was in and out he was very good experience so I do recommend the clinic everybody's very very friendly I'm so happy thank you to all read more

Dr. Sbaih was my pcm at one point and I am SO glad that I switched providers.Every room you go in is trying to push botox and plastic surgery. The doctor was nice enough but it is obvious she does not care much about her patients. She doesn't seem to remember things that you tell her (like past surgeries and issues; does she not even bother taking notes?) and often makes you feel rushed. I almost always walked out of there frustrated. As mentioned by several others, the office is probably the worst part, however. While in the care of Dr. Sbaih, I switched insurance and despite the fact that I changed it with them immediately, they didn't change it in their system apparently. I started receiving bills for past appointments that my insurance should have covered. I contacted the office and they told me that my insurance declined payment. When they told me which company, I explained that they have been trying to bill my OLD insurance. I said that I switched my insurance provider with them months prior and will not pay a bill because of THEIR inability to do things correctly. They told me that I would have to work it out with my insurance. I had had enough and decided to switch doctors. I now see THE BEST doctor I have ever had in all of my life and couldn't be happier. If you have lots of time to waste and want a doctor that treats you more like livestock than a human being, this is the place for you! Otherwise, I would not recommend it. read more

Absolutely Horrible practice. She clearly only cares about getting your copay and submitting the bill to the insurance company. I make an appointment and get siphoned of to her other employees and PA. I don't pay a premium price to visit with a PA. I want to see her. They also like to make me wait for around 45 minutes in the waiting room: Even if it's a first-thing-in-the-morning appointment. My wife had some ex-rays done on her hip that was causing her excruciating pain. After two weeks she still hasn't heard anything from her. We call about the issue and ask if we need to come in to discuss it or just go get an MRI and still haven't received an answer. She clearly doesn't care about her patients. Only about her bottom line. They like to overbook their appointments at the dismay of us the customers. How can she not reach out to us on such an issue as a debilitating hip. Her practice started out OK for us but has quickly gone downhill. I will not ever go back to her nor recommend her to anyone else. In fact I've let the entire fire station know about her methods. Unacceptable. read more

Wow ! My first time here and Im IMPRESSED. very polite service from the desk as well as the dr. They warned me about all costs ahead of time as i pay out of pocket. Same amount to go to urgent care but now i finally have a dr! Also - ive been having allergy troubles since i MOVED HERE. The urgent care drs just give me a zpack and dont treat the PROBLEM. The dr here gave me a steroid shot & im actually clearing up already - that quick! I am SO bringing my whe family here from now on!!! read more

Be prepared for wait times of an hour and a half or more to even be seen. I have witnessed people in the waiting room getting up and leaving because they can't wait anymore. Prepare for a hassle every time you need a refill on your regular prescriptions because there basically are no refills. It requires the pharmacy to call for a new prescription every time or requires a trip to the office for an appointment when there is nothing wrong with you. I have not experienced this with any other doctors I have EVER seen for medications that we take regularly! A friend of mine that sees her has had the same experience, forcing him to resort to screaming on the phone when he has been out of town for work and needs his medication. I was called and told I needed to make an appointment to get my routine test results, so I figured there must be something that turned up. I proceeded to wait for 90 minutes to be told that everything was fine. They could have told me that on the phone, which they always have in the past. It seems that it's all just about the money now. We used to feel we were getting good, personalized service, but it isn't like that anymore. It's also a training facility so every time you go, there are different people working there that ask you the same questions multiple times......like "Why are you here?" My answer the last few times should have been "I don't know!" My husband & I have been going here for years and are changing doctors at this point because we are just plain tired of the aggravation. It's no longer worth it. read more

I have been a patient of Dr. Sbaih's for 11 years. I had multiple problems. She met me when I was a patient at St. Rose. I can't tell you how grateful I am to her as she steered me through diverticulitis, cancer and kidney disease all at the same time. Her knowledge, warmth and compassion led to my survival. She is a gem! You will be in great hands if you select her to be your primary care doctor. read more

There's no other place I'd go to or trust for ALL of my medical needs and care! I know how fit over 40 feels thanks to their Medical Weight Loss Program after losing 23 pounds and still going! read more

Advanced Family Medicine - I've had great success with their MEDICAL WEIGHT LOSS PROGRAM! You can be healthy and fit over 40! I'm down 23 pounds and still going... - Family Practice Near Me - Henderson, Nevada

I tried so hard to ignore the negative reviews on yelp about this office and have my own experience. I have now been there twice and I actually really did like the DR and her assistant. I was given a new prescription by this DR. The issue is trying to get this office to answer the phone to refill my prescription or even book a freaking appointment to get it refilled. My pharmacist has made SIX attempts to get in contact with them, and I have called FIVE times (not one answer) and left voice messages. So I decided to show up. Doors were locked told me to call the number on the door so I did. FINALLY got ahold of someone who sounded like she deals with similar issues non stop. No remorse or apologetic/responsibility on their part. Told me the Dr will call me and have a good day. This place has absolutely the worst customer service. If you do not like helping people then find a new career plain and simple. If it's so miserable being a receptionist at a doctors office move the f on. So I called my OBGYN in Arizona and she called me back within 10 min and is working on filling my prescription for me so I won't have to deal with this again. Very upsetting. read more