Labor and delivery unit- Nurses Pam and Steffanie were beyond amazing. So kind, so helpful and such…read morebeautiful hearted women. Made my labor experience worth remembering. Pam even came to see my baby and I in the mom/baby unit to send us love and made my day. Such a sweetheart!! Mom/baby unit- nurses Elise and Alexa were the most amazing nurses I've ever experienced. Most amazing human beings ever. I'm so glad and grateful to have them taking care of my baby and I. Much love and blessings to those beautiful ladies I definitely recommend going there for labor and delivery and have them on your team! I hope they all get the recognition they truly deserve and earned

Incredible care! Kind professional staff and personable. First time I had an Iv that didn't hurt…read more Great nursing staff. Amazing orthopedic Dr Ritchie. His kindness put me at ease. I feel thankful for their care and I am glad they are close to home. They treated my husband with respect which I appreciate. He is my support and they kept him informed.

The Central Utah Surgical Billing department is a NIGHTMARE! I was very angry at the HIGH…read morepressure, to the level of bullying of the woman who INSISTED, no DEMANDED that we pay our insurance out of pocket up front before surgery. My insurance company has told me that my obligation to pay is on the remainder amount AFTER it has been submitted and the insurance company has paid the negotiated, contracted amount. NOT to pay up front. I told your clerk this and she refused to hear it. She would not allow my surgery to begin until she had received 50% payment and a payment plan set up and signed. I felt pressured and very bullied! All while in a very vulnerable situation. I was nervous for my procedure and in a HOSPITAL GOWN. Is this how you run your business?!?!?!? I just got off the phone with my insurance company (DMBA), and they confirmed that I was not obligated to pay upfront. IT IS A NEGOTIATED ITEM WITH THE INSURANCE COMPANY that I am responsible for my out-of-pocket max AFTER the insurance has paid. YOU BROKE CONTRACT with this behaviour. Nursing and medical staff were wonderful but sadly Billing department overshadowed everything else positive and I will not be having any other procedures here again.

I am very happy with Central Utah Surgical Center. They go above and beyond to help you feel…read morecomfortable and safe, during your procedure. I highly recommend them. Special shout out to Jenn and Angie for taking care of me.

It's rare that you find an urgent care with such excellent service! The staff was kind and the…read moredoctor was extremely friendly, knowledgeable, thorough and helpful! Very impressed with this place! It was 15 minutes to get in. Highly recommend!

I had a friend who had fallen in to be seen. She waited 20 minutes for a shift change. There was…read moreanother woman at intake and when she finished with her patient, she went on break. Turns out my friend had a broken limb and had to wait without apparently no care or concern for her or the pain. This is not the first issue with the clinic but also the medical office upstairs. The physician Ben Christiansen is excellent, but getting a return call from the staff is impossible. The office manager at the clinic and the physician office should be replaced as well as the administrative staff that left someone waiting 20 minutes for a "shift change." It all comes down from the management of the clinic.

I went to the Orem Community Hospital Emergency Room yesterday morning at the request of my dentist…read morebecause I have a severely infected tooth, a visibly huge and swollen cheek, and so much pain, OTC meds weren't touching it so I was forced to take my back pain meds (which still didn't take the pain away,) as well as a fever of 103.4 earlier in the morning. My dentist thought I should go to the ER for IV antibiotics for fear that my tooth infection had turned into something much more serious because the antibiotics he gave me weren't working. The admitting person was a sweetheart as was the male nurse; both compassionate, empathetic, and kind. The doctor came in and made me feel foolish and idiotic for going to the ER for 'simple' tooth pain, actually pulling faces at the mention of a dentist sending someone to the ER, and rolling her eyes. THEN, when she seemingly, finally decided to figure out exactly what was going on, she sat down in front of me and said, "Hon, tell me what is going on. How did this happen?" All I could think was, are you serious?? I mean look at my ginormous, pink cheek, lady!! She talked to me as if I were a child and was extremely condescending. I just felt stupid and wanted to leave and go to a different ER but I had an IV at that point (for blood tests, mind you, not antibiotics). Then she sent me in for CT scans of my face to make certain that the infection hadn't spread anywhere dangerous, finally taking my issue seriously. She didn't give me the IV antibiotics for the severe infection, she simply 'upped' my antibiotic (from the one the dentist gave me) to a stronger one. How hard would it have been to simply give me even just a injection of stronger antibiotics?? Or better still, through the IV that was already in my arm?!? Then, she numbed my tooth to take away some of the pain, which it did, for about 30 minutes when the pain came back with a vengeance. I feel like the doctor didn't like being told what to do from a measly dentist, or God forbid, me, and didn't do the antibiotics out of sheer stubbornness and pride. No, I did not go to medical school, I am not a doctor and will not pretend to know how to heal someone in the way a doctor can. I do know my body and knew something was wrong. I also know empathy, which this doctor didn't seem to posses, nor, really, did the female nurse who just acted like it was an inconvenience for me to be there. I went to this ER with the hopes of having some relief from my pain and severe infection. I left feeling stupid for going in the first place. There was no empathy, compassion, or even patience from this doctor. I know there are other doctors working at the Orem Community Hospital's ER, some with likely more empathy than was shown me, but I will *never* chance that again. I will drive the extra several miles to AF Hospital's ER where they are kind, respectful, and even humble enough to listen.

I had a Carpal Tunnel surgery done at this hospital. They asked me if I had they copay which was…read more$350. I said no. Instead of getting payments set up right then they did the surgery. They didn't ask after either. I got a statement in the mail with a paystub and a return envelope. I made a payment(what I could). I am on social security with no other income. The next month I got another statement, made the same payment, did this for 4 months then SLAM. They SLAMMED me into collections for the rest. No notice to call, no call, nothing said letting me know the payments I made were not good enough or that I needed to call, nothing just SLAM me into collections, granted my fico score is in the toilet anyway and I don't care because I pay cash for everything. I will never use this facility for anything ever again.

Amazing knowledgeable staff. Highly recommended, been a client here for 6+ years. This place…read moreliterally saved my life.

Jared and Ryan are amazing, caring clinicians! I always feel listened to! They ask me what my…read morehealth goals are and help me reach them. Other clinicians kept throwing more pills at me to cover the side effects of another med. Ryan and Jared helped me get off some meds. The supplement store is also incredible! If you feel like you're getting nowhere with your health goals, this is the place to go!

Expect to wait and be ignored. I waited over 30 mins with an appointment. Then waited again for the…read moredoctor over 20 mins. In total I was there for over an hour. I already was not feeling good and just wanted to get home to sleep. Expect long waits. There is nothing urgent about this place.

Its a sad day when a medical practice decides nickel and diming their patients is a better strategy…read morethen patient care. Without getting into details, just know this has been my providing office for years. I've never complained, always paid on time, and had good experiences. Moving to their new building that has changed. Be warned their are no exceptions, they don't ever make mistakes and the bill is left to you...while you still have to figure out your own health. I tried to consult with them to make this right several times. They didn't want to budge. So even if they respond to this review to save face, put your health in better and hands and your money. I would have recommended them prior to this which is why its pretty awful.