This could be a 5 star review but Ms. Jackie with the sleep disorder unit was rude and difficult…read moreand therefore I refuse to give this place 5 stars. Parking was plentiful. We found the sleep disorder unit on the 2nd floor easily. Check in was easy breezy as I did the required registration process online prior. Waited roughly 10 min before being called back. Nurse asked a bunch of questions and then Dr. Staheli came in. He also asked a bunch of questions before agreeing to do the sleep study. After speaking with the doc he walked us to Ms. Jackie. Not sure if she was having a bad day, but she was rude and seemed bothered by doing a job and made us walk back up front to reception to get our insurance card scanned. The sweet gals told me they were so sorry that she made us walk back to the front and what an inconvenience when it could have been handled by Ms. Jackie. They scanned my card. Sent me back to Ms. Jackie, and then Ms. Jackie has the nerve to ask me to pull out my insurance card to verify the info! What?! After verifying the info matched she rudely told me a few dates that we could do the sleep study. I chose a date. She then told me I had to be back on a specific date fir the follow up with results. When I asked if my child needed to be present she said yes very rudely. I said well that date was her first day of school and I wouldn't let her miss it. She gave me the next date and said if you don't take this date you won't get your results for another 2 months after. Uh, ok, then give me the next date, she wrote it in a business card handed it to me and said expect a phone call from the sleep clinic a day before and don't be late. She turned back to her desk and we left, I do not look forward to dealing with her again, and I hope on our follow up I don't have to!!!

I spent 45 minutes on hold last Thursday and was advised that my records would be sent by Monday…read more When I contacted my new provider today, they confirmed they have not received anything. I then spent over an hour on the phone trying to get an update. After finally using the callback feature, I was told that records requests can take up to two weeks and that my only option was to submit a request through the online portal. When I contacted the Medical Records department directly, I was again referred to the online portal and told that once a request is received, it typically takes 2-3 business days to process. The inconsistent timelines and lack of accountability are extremely frustrating. Every conversation results in being redirected to an online portal, with no one seemingly able to provide a clear status update or assistance. What has happened to customer service? Adding to my concerns, Revere Health recently experienced a data breach affecting approximately 10,800 patients through unauthorized access to patient information via a third-party payment platform. Given these circumstances, I am even more concerned about the handling and transfer of my medical records. At this point, I would appreciate a clear explanation of where my records request stands, when the records will be transmitted, and a direct point of contact who can take ownership of resolving this issue. The current process has been time-consuming, confusing, and unacceptable.

My wife had an appointment to get a CT scan and she needed a Biopsy on her lung plus see her heart…read moredoctor on the 10th. We stay in Roosevelt Utah, I started calling on the 6th of April to see if we could get all this done in one day the staff that was working on this called to say yes its all set first appointment is at 8am so we go up and spend the night and bring a friend to help wife in and out of car because I to am disabled we get a room for 3 on the 8th I got a call back from a staff member who said that my wife could not have the biopsy because she was on blood thinners, so we go get the ct scan done saw the heart team come home today April 12th, phone call is from Utah Valley Biopsy doctor who wants to know if we can come back no the 14th for the biopsy I say we was told she had to be off the blood thinner for 5 days he says let me call her heart doctor calls back it OK you can come in, if the hospital had to refund people for mistake like this I am sure they would check and cross all the Is

we came in to get our baby tested for jaundice. They were updating their system so they weren't…read moreable to get us back for sometime even with an empty lobby. I understand that this was nobody's fault there. I did make a couple comments about how I was concerned about my baby. upon leaving though one of the people at the desk, whose name is Isaac, was mocking me as I left saying over updating the system oh no, your baby might die. Our last baby did die very unprofessional. I don't think that this flamboyant gentleman deserves to be working where he is very insulting. Very dissatisfied with my visit.

So because we got 15mins late we had to reschedule but the downside is that i can barely get my mom…read moreget down the stairs..As if he wouldn't make us wait a bit until he accepted us..It's always them who make us wait..they always make us wait at least 5-10mins anyway..We asked for an exception.. But we were rejected..

Stacey Garnica has treated me with care for years and she always helps me and if she can't she will…read morefind someone who can. She is always so nice and has a positive attitude. I couldn't say enough about how kind and professional she is. You can tell she loves her job.

Absolutely horrified about how my daughter was treated. Doctor was not only rude but completely…read moreincompetent. She came in on a Saturday evening because she was afraid she had broken a finger playing volleyball. Finger was swollen painful and darkly bruised. Staff including the doctor on call didn't even look at her finger, touch or examine it before repeatedly asking her if she wanted an X-ray. She is a young college kid so maybe they thought they didn't have to give her information? Shouldn't it be your job to see if an X-ray was needed? Shouldn't you at least LOOK at the finger before ordering more tests? She was then told it would take 45 minutes for an X-ray tech to arrive. I think they were just trying to get rid of her so they could go home. After doing the X-ray the doctor came back I to the room said she reviewed the X-ray outside and there was a fracture. She wouldn't answer my daughter as to what type of fracture and was really vague as to where. They put on a splint and just left her. She had to find someone to unlock the door and let her out. She was told to follow up with a hand specialist for casting and she did so today and found out THERE Was NO FRACTURE at all. Unbelievable!!! How can you misread an X-ray that badly? Do not go to this urgent care, what a joke.

Under a new doctor! Dr Fjeldsted is amazing! He answered all my issues and revered me to the X-ray…read morecenter right across the hall. I don't usually use Blue Rock Urgent Care cause I'm am with the Revere doctors. However, this is super close to my house and we tried it a few times and absolutely loved him so much that he is our primary doc now too. He can do both and the ease of getting things done and being seen is great. The other reason I switched is Revere's urgent care has been awful every single time we have been there even though we loved our day time docs there!!!!

I asked for a yearly physical. However when i got to see Dr Katherine Ernste and told her I felt a…read morepossible lumps he only paid attention to the lump. She then billed me for a specialist visit which cost over $200 instead of a physical which my insurance would have covered. I do not recommend seeing this Doctor she does what she wants and not what the patient asked for.

Adam (therapist) not professional. Tries to make you feel like there is something wrong with you…read morerather than giving solutions as to how to overcome it. He has a PHD and has the ability to diagnose, however, even after diagnosing me with a disability, refused to sign my paper I needed for government help.

Super sick in the morning so I googled urgent care and found precision medical care. It said closed…read moreon Tuesday but on Apple Maps it said closed on Wednesday. So I went to the website and it said open Monday through Friday 9 AM. I walked and saw the door said open Monday through Friday. So I called because the door was locked and they said they were closed. Why does the website say open on Tuesdays. I even requested an appointment on Tuesday 30 minutes before visiting. Go to Provo revere health.

I had an appointment with Barry Clanton. We talked a little about stress and we talked about the…read morekids...I explained my struggles with my 9 year old son who has severe ADHD...He told me of his own struggles with his 19 year old... He proceeded to tell me the following: 1. "You better settle up with this fact right now...that kid is never going to college." 2. "I know what you are going through....it's a bitch isn't it?" 3. "You think it's bad now, you ain't seen nothing until he hits 14 or 15...You'll have to have your husband knock him down a few pegs." 4. "The best thing you can hope for is that he takes on a trade job and you can get him out of your house as soon as he hits 18." This is only a FEW of the things this "Doctor" told me from his personal experience..... Words can't describe my disgust.

I am so thankful for their care in the middle of the night. Quality quick care when I needed it…read moremost. No wait, just emergency care in a safe clean environment. They had everything they needed to do the scans, tests, iv, blood work, and technology so my primary can get the information easy. Well staffed with kind professionals.

I was using AI to track my mother health care. Claude was very helpful in understanding what was…read moregoing on. I was able to ask the right question for the doctor. My mother had been detoxing and she has heart failure and kidney failure. I was extremely concerned with her being in hospice rather than getting the correct medical treatment. No one would listen to me. My mother has survived being put on hospice now four time. A security guard with the name Eric demanded that I delete the pictures and audio recordings of my mother health care or be barred for 24 hours. I said, No! I'm deleting anything from my phone. i asked to file a complaint with Sheila, my mothers patient advocate. Sheila demanded that I must delete the recording and pictures as well. I said no! Three days had passed so i was in the hospital and Juan the security guard pulled me from my dying mothers room and demanded that I was criminally trespassing and I not be on the property for 365 days now. I was escorted from the property like I was a criminal. The entire time my mother was in the hospital she was not getting the right care, I was forced from the hospital by security guards that my mother was in. Juan, Sheila and Eric destroyed what could have been something special to be able to spend the last days with my dying mother. Instead our family will always have the memory of Juan, Eric and Sheila enforcing a policy the hospital does not have just to prove their authority over common citizens such as myself. Dutung the two week period I begged over and over please show me this policy that says an individual can be criminally trespass from the property for not deleting a picture. Sheila explained to me that all policy are internal and can be given to anyone. How can a hospital security team enforce a policy that is not shared publicly due to internal policy? Hie many policies have been violated while enforcing a policy that can not be shared publicly?

I had a total knee replacement January 13, 2025. The hospital staff, doctors, surgical team were…read moreall outstanding! However, there are billing problems EVERY SINGLE TIME I use Revere at any location. I have primary and secondary insurance. I got notification that I owed a balance, which I should not, since the secondary insurance pays whatever is left after the primary pays. I called billing and they said they were unable to reach my supplemental insurance company. I called the insurance company and got through to an actual human right away. I called the hospital billing department back and told them what number to call, and to wait to talk to a human. I will wait a few days to see if they get it straightened out. I am concerned, because I am scheduled to have the other knee replaced next month, and do not want this hanging over me when I go for that procedure. What the heck, Revere? EVERY SINGLE TIME for the past nine years.

Absolutely worst experience I've ever had. Just trying to get a hold of their front desk or…read moreconcierge on the phone is difficult. I have called multiple times and the phone rings out when I just need an answer to a simple question.

This Review is for Dr. David Darley! He is a Rheumatologist at the Provo location. He is amazing. I…read moreget really rare tumors that grow in my ears and he is always right on them getting them taken care of and checking hearing. Staff is very friendly as well. Over all a great experience.