fantastic experience! visiting RVA for a family funeral. Got a crack in windshield during that…read morefreakshow snow storm driving in from Big Lick. handling entirely on the phone; James came to our airbnb near VCU. Pickedup a stashed key, did a great job fixing window- and put the key back just before we returned from a family visit. safelite was terrible tryjng to arrange and get a quote. Skip them. James gave a quote and set time of repair within two text messages. $100.00 boom!

Quick response to inquiry & was able to get service done quickly too! Would highly recommend.read more

Brought in 24 Roque to have windshield replaced and calibration done. Windshield was replaced…read more Notified before pickup they could not due to calibration because they did not have updated software. I would need to take it somewhere else. The estimate had been based on doing both. They did not breakdown cost in estimate. Mind you there are safety features aligned with the calibration. Called around got estimate from Nissan. Told them how much it was and I expected it to be deducted from estimate. Long story short I walked away with an unsafe vehicle and an additional cost to get vehicle right. They should not have attempted the job if they could not do the whole job. This was just messy! I would not recommend using them for any replacements without guarantee they have what is needed to do the job. Additional time and money and putting someone in unsafe vehicle is the outcome. Beware.

Kind. Prompt. Fair. Look no further for your glass needs. It actually felt good to do business…read morewith someone in the car industry, for once, and as a woman no less

I noticed a crack in my windshield yesterday and reached out to Ace Glass since another company…read morecouldn't help me for over a week. I talked to Amber, and she was very courteous on the phone. Due to the cost of the replacement and recalibration I wanted to make an insurance claim. After getting my information, she set up a conference call between me, her and the Allstate Glass representative. Super easy. Ace Glass was able to come today (1 day later) to my office and install a new windshield. I am so happy they could fix my problem so quickly. I'll update this review should I have any issues.

Called ACE for windshield replacement on a Lexus SC model about 2 weeks ago. A woman took all the…read moreinfo, VIN, etc etc. said she would get back to me by end of day. Didn't happen called back on Wednesday of this week and talked to Tony who again said he would look into the matter and look for either OEM or an alternate glass. No OEM made and could not locate replacement product but made no attempt to let me know by a return call. This organization is run by incompetent give -a-shit employees. Can't understand their customer ratings. Terrible service!!!

I recently had all of the windows, front windshield, and sunroof tinted on my 2026 Acura MDX, and I…read morecouldn't be more pleased with the results. The quality of the work is outstanding--everything looks clean, precise, and professionally done. Before scheduling, I had quite a few questions that I initially sent over email and later discussed on a phone call. Ahmed was incredibly patient, knowledgeable, and easy to work with throughout the entire process. He took the time to answer every question and made sure I was comfortable with my decisions. The team clearly takes pride in their work, and it shows in the final product. Based on this experience, I fully plan to bring another vehicle in for tinting. Highly recommend.

My rearview mirror inside of my Lexus melted off.... So it was hanging by a wire. I called these…read moreguys and they got me in quick. 30 minutes later it was properly reapplied and I was on my way. Professional operation. Recommend

Long-Time Customer Let Down - Poor Workmanship, No Accountability…read more I've been a loyal customer of RVA Glass for nearly 4 years, but my recent experience has been incredibly frustrating and disappointing. I contacted Andrew, the owner, on September 6th about a warranty issue--my windshield was leaking and literally moving, which is a serious safety concern and clear evidence of poor workmanship. Since then, it's been a string of excuses, delays, and broken promises. Andrew scheduled multiple appointments to replace the windshield, but either canceled at the last minute or rescheduled without follow-through. At times, he would go silent for a week or more, despite saying he'd get back to me. When I tried to confirm one of the appointments, he denied it was scheduled--even though it was clearly stated in a previous message. Instead of taking responsibility, he sent me a long explanation about how "Sunday starts the week" and quoted Google to justify the confusion. I had to remind him: "There are seven days in a week, so even if we go with that definition--the question is when in the next seven days can you come out... not more than seven days, right?" Eventually, I had to say: "Andrew--that is so not the answer to give a customer. This unfortunately has been one big mess and hassle to deal with. I have tried to be patient and understanding with all the excuses/reasons why you have had issues in completing and honoring the work you did." As of today, the windshield still hasn't been replaced. I've been more than reasonable, but the lack of professionalism, accountability, and basic customer service is unacceptable--especially for someone who's supported this business for years. If this is how RVA Glass handles warranty work and long-time customers, I cannot recommend them to anyone.

I am writing to express my profound dissatisfaction with the service provided by RVA GLASS LLC…read morebusiness and to address the unprofessional behavior exhibited during our interactions. To begin, I must emphasize my disappointment with the consistent lateness demonstrated during both scheduled appointments. This lack of punctuality not only wasted my valuable time but also inconvenienced my family, who patiently waited for your arrival. We thought we were able to schedule a same-day appointment but due to Mr. Andrew's inattentiveness, he ordered the wrong glass resulting in us having to wait until Monday after we'd already paid our deposit. We did not ask for a return of our monies despite knowing another business that could install a window because we wanted to patronise this gentleman's business... big mistake. After the glass was installed I get texts from Mr. Andrew one which was meant for another customer further displaying his lack of attentiveness and another about payment.( mind you, I live two hours away and had to travel back) about the remainder of the deposit. I wasn't at my computer as I had many errands to run with my children (3 under 5 and an 11-month-old baby) and got hit with a family emergency so I sent him a text assuring him I would pay for it as soon as I could! just as I did with the deposit! I was deeply disturbed by the unprofessional tone of your text messages. Instead of communicating professionally and understanding, as we were with his lack of punctuality, lackadaisical disposition, and inattentiveness he chose to be rude and confrontational, even resorting to threats of a mechanic's lien all within 24 hours for $119.00, Such behavior is completely unwarranted and entirely unacceptable. I do believe some discrimination was at play here. but I will not make such assumptions. I was more than patient and kind with him with his lack of punctuality for both appointments and he was nasty and rude via text message without so much of a phone call to clarify. A tremendous lack of character was displayed. I had my 11 month old child sat in the car waiting for him for a total of six hours between both appointments. No compassion, no heart. Like I said I was dealing with a family emergency. Did he apologise for his lateness or show any character? of course not. Very arrogant attitude. This is why I believed some bias was at play. As business owners ourselves, we understand the importance of maintaining a professional demeanor and treating customers with respect. We have contracts with some companies who may not be able to get back to us for weeks but we remain professional and strive to make payment EASY! We just needed a chance to get to our home office and he didn't have patience for 24 hours without sending ridiculous texts. He had no problem being late for my appointments and couldn't give me so much of a courtesy. It is essential to communicate clearly, manage expectations, and address issues in a courteous and empathetic manner. Your failure to uphold these fundamental principles has left us dissatisfied with the overall experience. Character is everything. I would have rather paid more at another company than to be spoken to this way. and another thing, if he would have just called! I would have given him my card number over the phone and authorized payment or just given him cash at the appointment. Overall, it was more trouble than necessary. My thoughts after the service. Pay more for professionalism, punctuality, and politeness. You won't be treated with bias as some thief after traveling over four hours total and waiting for him for an extra two hours plus

I called Low Price Auto Glass on May 14th 2016, to get a price on how much it would cost to replace…read morethe driver side window regulator, and to see if they could do that. The girl I spoke to told me they could & gave me a price. I went there and spoke to a young guy about my issue, explaining I didn't think they could replace the Regulator without replacing the Window also. He said that they could replace the Regulator without having to replace the window. I said ok, lets do it. about 30 mins into them working on my 02 Pontiac Grand Am GT, the girl at the desk came to me and told me that they decided to go ahead and replace the Driver side window, "At NO ADDITIONAL COST" Who was I to argue with that. They only took about 40 mins to fix my car, Customer Service was top notch..Very happy with the service done to my car. Would highly recommend Low Price Auto Glass. http://lowpriceautoglassrichmond.com/

Low price auto glass replaced my windshield.11/2015 I've had…read moreto bring my van back twice. Both for the windshield not being sealed. They left my vehicle dirty My van has an upper storage compartment that they broke and said it was already broken. Listen I know everyone is trying to save a buck but if you value your vehicle do not let low price auto touch your vehicle 5201 old Midlothian turnpike. I guess the commercial is right. Your windshield installation is important. And who does it is even more important.

Amazing Service! Great quality tint! The price was reasonable especially because he offered mobile…read moreservices which is beyond convenient! I think overall it only took about 25 minutes for him to complete my service. From the moment I reached out on a Sunday until my appointment today I received the upmost best service. I'll be recommending Solar Expressions to everyone I know!

His work was perfect. Professional and thorough. Would definitely recommend him and would…read moredefinitely use again