We had a faucet that needed installing and so we wanted a professional plumber to come so we…read morecontacted them. They were here in a timely manner, It was installed and It was great. They were efficient and timely so we're very thankful for their great service.

I had a pipe that was leaking above my kitchen ceiling and Duncan S. was the plumber available when…read moreI called. He was at my condo in less than 20 minutes. He explained every step of the process and was very considerate of my belongings and the space around them. He even went above and beyond and drove back to his workplace to grab some sheets so my carpets would not get damaged or wet. He did an exceptional job at repairing my pipe. Happy to say there is no more leaking. Thank you Duncan!

The furnace in my rental home failed on Saturday when it was -20 degrees. I called reliable and…read moreleft a message. They called me right back and sent John to check it out. He determined that it needed a new circuit board. He was able to source the part even though it was Saturday afternoon by then. He installed it and cleaned the burners and it fired right up and is humming away. I thought that I was in big trouble with how cold it was but John and reliable saved the day. Eric L

Buyer beware, if something goes wrong with your project, this business will not rectify and make…read morethe situation right. During a service call the equipment being used malfunctioned and broke in my pipe, it took several days to locate the broken snake, which resulted in drywall being cut out in multiple places in my home. Eventually, the snake was found. now the business will not repair all the damage they caused in my home. Please note I paid them $800 plus the initial $150 for the initial service. This mistake will cost me an additional $800 to $1000 to fix my drywall. Buyer beware this company will take advantage of you if you are an elderly person. the $800 paid to them should not have been paid due to the hours occurred at my home were spent looking for an item of theirs that broke, not for what they were hired to do in the first place.

Great experience When the toilet is clogged it's an emergency From the first phone call with Kris…read moreto the speedy arrival of Alex Lee I knew I had chosen the perfect company for my solution If I could give 10 stars I would! I hope I won't need unclogging services again, but I've put them in my contact book for any plumbing need in the future Customer service at its BEST

From initial contact to estimate to installation the purchase of my new water heater was very…read moreprofessional. Callan, the tech, did a great job of explaining all the options to make sure I understood them all. Once I had made my decision, the installation proceeded in a timely manner. Callan was very respectiful of me and my property and made sure he had cleaned up and I was satisfied before leaving my house. I would do business with them again!

I moved into a house that didn't have a water softener, I inquired about a water softener and was…read morequickly taken care of by a very nice person answering the phones that quickly got something scheduled. Once the technicians arrived, they were polite, clean, and efficient. I'm very happy with the water softener and the overall experience. Will recommend.

Awesome all the way around. Had plumber, Estimator, HVAC service and HVAC installers. All great. A…read morebit expensive; but you get what you pay for.

Just received a call from Tonna about our washer connection and apparently there was a mixup and…read morethey were going to finish the job Thanks to them

He arrived promptly, ahead of schedule. Diagnosed the first issue in minutes and that project was…read morefinished. For the second project again, done efficiently as well as satisfactory. Hero Home Services, may be new to Rochester, but I hope to see them in the future. They provide plumbing, electric and hvac. Give them a call.

Mike was very respectful about our cats (they are Indoors only)…read more Is work was awesome.

Summer maintenance check on Air Conditioner. On time, knowledgeable, cordial and efficient.read more

I had a hot water heater issue. Caleb was recommended by a friend. He came by several hours after…read moreI called (day after a holiday!) and was able to get my concern fixed and I have hot water again! Phenomenal! I highly recommend Felton Plumbing.

This place was amazing. They were professional, on time, communication was fantastic. PLUS they are…read moreVERY reasonable with their prices.