This company took my deposit, and when I cancelled the job, I found that they had spent the money…read moreand couldn't provide a refund. I contacted my credit card company and it took MONTHS to get most of my money back! I have text messages from the owner saying he wanted to pay me back, but he just couldn't. My opinion is that he is not honest and horribly unreliable.

Wil and his crew are great to work with. They're prompt, courteous and go the extra mile to make…read moresure that the work is done to your satisfaction. I highly recommend them!

Dynasty came on short notice when my furnace quit working. He quickly discovered the problem was a…read moreblocked flue due to the recent massive snowfall, climbed up on the roof and cleared the snow away. Stellar service. Thank you Dynasty

Thank you for being professional timely and knowledgable about about your work scope and will to go…read morea step above to keep future problems from happenin!

I'm really disappointed in my experience with Paragon. I made calls to various plumbers in the Mat…read moreSu area for pricing information prior to scheduling service and I feel like they weren't very transparent or honest with the pricing information that they gave me prior to me making the decision to use them. We had requested the removal of our reverse osmosis unit and to convert our dual drain sink to a single drain: Since we were getting new countertops and a new sink placed, they recommended the removal of the reverse osmosis and prep for the drain work in the first call out. For the second call out after the countertops and sink were installed I was told they wouldn't charge me for the call out fee and instead charge the hourly rate of $180 - sure, great. That's basically the standard pricing information I got by calling around. My main issue is that once the second call out was finished, I was charged $490.00 for 1.5 of work and materials. I was confused since the $180 hourly rate for even 2 hours of work was $360. They then informed me that since the previous job he was at was an hour away from me I was responsible for paying for his time to drive to my house? Not only that, the plumber told the manager that he was at my home for an hour and 45 minutes, which wasn't true. I have a ring doorbell that shows him arriving exactly at 1PM and walking out of my door at 2:33PM - which 5/10 minutes prior to that he was standing in my entry way collecting payment and discussing the pricing with me. In total we spent $730 on a job that took (collectively) 2.5 hours and only $35 of that total was for materials for the pipe and attachments/fittings under the sink. I'm no expert in plumbing but I've since discussed this with a number of people who are pretty shocked at the amount of money we had to pay for what is considered a relatively simple project. After speaking with Phillip he explained everything to me, which I appreciated, and offered to refund us $100 If that would "make me happy." I declined the refund because he made it seem like I was the only customer to call with this complaint. It really isn't even about the money, it is really about integrity and transparency. Had I known I had to pay for the plumbers time from driving point A to point B (regardless of how far away) I wouldn't have felt so blindsided by that cost. Also, the additional 15 minutes the plumber said he was there when he actually wasn't was really just a flat out lie. Long story, long: No, I won't be using them again and I don't recommend using them either.

Paragon Mechanical and their plumber Matt did an excellent job on our shower and tub install! When…read morewe had an issue getting anyone else to come out, Paragon Mechanical was able to do it within a day. We were so pleased that the job was done so fast and efficiently, and we really trusted Matt's advice and expertise. Thank you again!

Called them one morning to see if they could install a new kitchen faucet that I bought and just…read morecouldn't get to installing. The sent someone out in the afternoon and finished the job in an hour. Fast and efficient- well worth the visit. Would call them first for any plumbing needs in the future.

We realized about an hour after the quake that we a seal on our water heater had torn. I called…read morethinking we'd be lucky to have someone come out before next week. I called around 9:30am and they already had 19 people in front of us. I have no idea how they did it, but they were at our house and had replaced the seal by noon. Just charged their regular price, super nice, really efficient. Explained where and why (it hadn't been replaced in 12 years) the seal failed, gave me the broken seal and like little plumbing angels left to help the next on the list. Won't ever use another plumber. APEX all the way. Could not be happier. I did mention this was only hours after a 7.0 earthquake? Yeah. They're that good.

Fairbanks' temps -40 and furnace was out. Trey Williams responded to my call and was at my house…read morewithin 1 hour and had my furnace up and running again. This could have ended badly but due to Heat Source Mechanical my house was not damaged. Thank you. Job well done again. Pat

Our technician, Joseph, did a great job with our repair today. He was very friendly and was able to…read morerepair our leaking garage quickly and efficientl. would definitely recommend their services!

I had this company out to repair My heating system. They had…read moreno idea how to get Heat to the house. So they charged me to rebuild my boiler system piping. After they completed that Work they came back and said all controls need replaced. I called them back out to say they would not work with me and put me on a Black list. So because they failed originally they would not complete their work. Very poor customer service and knowledge of boiler systems. I would not recommend this company to any future friend or family

I have called this company and I always get my answers I need…read more One visit was Saturday night 12 midnight and Mike was leaving Sunday morning for East coast. He fixed it all. If you need it done correctly they are you company.

Absolutely!! I can highly recommend the Plumbing &Heating Docs! Smooth communication, pleasant all…read morearound experience! Fair pricing and quality service! Give them a call ask for Richard you won't regret it!

From the owner: We are a 24/7 every day of the week Plumbing & Heating Service Company with locations in Palmer and…read moreWasilla Alaska. We specialize in High Efficiency Heating Systems and Tankless Water Heaters. We Repair and Service Most Major Brands. We don't have every part on our vans, but we have most of them. Call Us Now to get Emergency Service or to Schedule a Service Call.

no negative just positive love the company love the…read moreemployer especially Jerry goes out his way they definitely take their work and their customer service with a passion, I call diamond heating they came out whatever they were doing to my HVAC something always come up wrong, I always go back to Arctic 24 hours I highly recommend this company you won't be disappointed just give them a call, definitely a sucky New Year's beginning our HVAC heater went out we have no heater for two days the company definitely concerned about us they're trying to save us money waited on Monday not the weekend there is a so we waited till Monday they came, and took care of it and definitely educate us on our HVAC ever since we never have a problem.

Called because the house was not warming up, down to 58 degrees. His technician was on the way to…read moreGirdwood on a call. He asked me to send a couple pictures of the unit. Just by looking at the pictures he identified the problem. I was able to fix it and house is warming up. Thank you!