This company only gets two stars for the technician that came out. The poor ratting is for the customer service. When made appointment said system is working but recently purchased home and would like someone to walk me through system and check it. I explained I had 89$ tune up coupon. I believed this is what I would be charged. When I was charged $125 plus tax I called and was told that wasn't what was agreed on and then was transferred to another person who hung up on me. read more

I use the services of this company and they deceived us. They said that I need to change two damaged parts with a purchase cost for the first of $521.17 and the estimate for the second one for 1,236.00. I decides to call another company and guess what happened, They lied, my AC was repaired without changing parts and at low cost. I paid the first 521.17 and I feel cheated . if someone needs their AC repaired don't call them. read more

This company stole from me. The plumber claimed he could not install brand new shower heads because the waterlines were old and not compatible. After he left I found he had taken the brand new shower parts. When I called to complain the company ignored me. I called at least 20 times asking to talk to someone. No one ever gave me the time of day. I paid in full and still have not received any kind of assistance with this. To make matters worse the shower he did work on is leaking. They claimed someone would come fix it and they were always a no show on several occasions. This company has left me worse off then before I contacted them and it cost me nearly $2,000 at this point. They are a scam. read more

This company is a complete rip-off and I would recommend NOT EVER using them . My parents called them to their home during a recent heat wave and they totally ripped them off. They charged $700 just to add 4 pounds of Freon to their a/c unit. Their Freon is $125/pound , while fairly expensive PSE&G only charges $90/pound for Freon . They make you prepay for half the service before they even come, with your credit card number and they charge your card immediately and also charge you a 5 percent credit card service fee. They took advantage of my parents because of their age! They made them sign and IPAD before work was even done. Their was a brief shower when they came and they insisted on going home and coming back next day so they can charge them more . I would give them 0 stars if I could ! When my parents complained about price they said something to the effect of , "Take it or leave it!". My recommendation is sign up for PSE&G Worryfree Service instead of using this rip off company ! read more

Couldn't do the plumbing correctly. Caused thousands of dollars in damage and then wanted money. They lie, cheat, and steal This is the same company also known as, Advanced Professional Plumbing, Heating, & Cooling. 151 Linwood Ave C, Paterson, NJ 07502 6905, 126 Broughton Ave, Bloomfield, NJ 07003 208 Piaget Ave Suit 7, Clifton, NJ 07011 All the same read more

I have never experienced a more disorganized company who does not uphold their work or product! I had a boiler and plumbing work installed a year ago - paid on site. 6 months later ,A flood was caused by faulty insulation and was billed $400 and was required to pay on site - even though the work was "guaranteed"! I have requested a copy of the guarantee, no exaggeration at least 40 times and still have not received one! To make matters worse, I receive phone calls, emails for payment! I have confirmed payment with cancel checks, etc. yet they continue to call! Even the owner confirmed all payments have been made - but Still states the guarantee is "in process"& -will be forwarded to me! One year later, still waiting! This tops it - received a bill today with my name for another address! Totally disorganized- I'm sorry I ever dealt with them in the first place.They do not back up their work even though they say it's guaranteed! read more

Follow up on a previous review. Three days after we received "preventive maintenance" and overcharged without permission, we turned the AC off only to have dust particles rain from the unit. Once again, do not use this company, as they are a scam operation with untrained techs. read more

Advanced Professional Home Services - Dust build up which was never cleaned. Three days after "preventive maintenance" - Plumbing Near Me - Paterson, New Jersey

Charged $330 to re-light a boiler pilot without a clean or replacement parts. I know this because 2 hours later the heat no longer worked and we had to hire a professional company to come and review the work. read more

I called for service and they called to make sure I still needed their services. After I explained to then what the situation was they came to my home and took their time to explain to me everything in the most simplest form they could. I felt as though I was being trained in how to fix my HVAC unit. read more

Very professional same day service my heat stopped working. called them and within 4 hours my heat is working again thanks guys

am not one to verbally bash a business, however as a owner of multiple properties in the Passaic county area, I found this company to be extremely unprofessional. I contacted this company to inquire if they could come out on an emergent basis as my radiators on my third floor unit would not heat. Initially rthe receptionist was helpful and advised that the tech would call me 40 minutes prior to arrival. However, the receptionist called me and told me that the tech was at my property and never provided me The grace period. When I finally arrived, I called back the receptionist as the tech was not the property she advised, that he is at " the bodega". The tech finally arrived 20 minutes late and assessed the issues I found it to be quick as he did not turn on the boiler or check the radiators. He only quickly pointed out pipes that needed to be fixed. The tech did not speak any English so insisted that he call someone from the company so that I may explained the issue. He called the tech " Rachel "she spoke to him in his native language and advised him to check radiators he did. However the only thing he kept saying was " boiler no good" . This was a new 2 year old boiler. The tech left and I attempted toCall the office to be provided quote I even left a message on their after hour recorded line. (I'm sure they will respond and state the lines are recorded for quality and assurance) and I called and severalTimes and left messages. Finally the next day The receptionist gave me the run around about getting in touch with Rachel to be priced and quoted. The receptionist even lied about her ( Rachael) being in the office. Finally Rachel got in touch with me and gave me a quote of $1,950.00 to bled system and check radiators. I told her ok and to provided me the estimate/ proposal by the end of the day. Can you believe she never provided it. Because I'm proactive and stellar business woman I already had another plumbing company coming out. They quoted me 550 dollars to do the same thing. This business I honestly believe is SCAM. They rip ppl off, and have terrible business acumen. Please DO NOT USE THEM. I have never in my life witness such poor business. I am business owner myself , don't let the outer appearance fool you, the way they screen call. Distastefully priced and so unprofessional. I'm an extremely busy person and I hope that this review helps another customer . DONT CHOOSE THEM!!!! read more

I called three different plumbers as I expected it would be hard to get someone in the new normal of COVID. Not only did AdvPP call me back immediately, but also they asked details about my request and honored their price and had excellent customer service. After living in Bergen County for all of my life, I finally found a decent, reliable plumber! I am not sure what happened to others on Yelp, but Kevin was awesome. They accepted my check without any issue. read more

These guys will rip you off and take advantage of you. Do not give them a credit card until the work is completed and checked!