I can't say enough good things about this company. I had a fire at a rental property that I own. The fire was in the middle of the night, by the next morning a representative from Advanced Public Adjusting contacted me and explained their services. The next day I met Derek, the owner of the company, at the house that had the fire. He assured me that everything was going to be ok as we walked through the fire ravaged house. From then on Derek and his assistant Nancy pretty much took care of all the details with the insurance company. They really know their business. They were able to get the insurance company to pay for much more than they originally offered to pay, including a new roof for both the garage and the house. My contact person for much of the project was Nancy. She was always available when I had questions about anything. She also made sure that I got reimbursement for putting my tenants up in a hotel while the reconstruction was going on, and that the insurance company paid me for the lost rent during the construction process. Nancy and Derek made sure that I was up on everything that was going on throughout. They also worked well with the contractors I used, making sure that they got paid in a timely manner by the insurance company. I have recommended this company to friends and family members and will continue to do so. Many thanks to all the people at Advanced Public Adjusting who helped make a bad situation a good experience. read more

I recently encountered a small house fire. This company quickly responded and provided a detailed assessment of my property and excellent customer service. Joshua is an expert in his field and he brought clarity and calm to my very stressful situation. He always made himself available when I had questions and concerns. I would highly recommend this company for anyone who's property is damaged by fire or water. A higher Thanks to Advanced Public Adjusting!!! read more

Settling my claim took more than a year. They don't return calls in a timely manner. The guy who I hired never answer or spoke to me again after the cancellation period was over. It was bad enough I had a fire then this guy named Mark promised things he never delivered. I regret not doing my research and hiring the right public adjuster. read more

They literally were there in my hour of need. My house caught on fire on New Years Day. All I could think of was getting my dogs to safety. With the dogs in my vehicle I parked up wind from the house, rolled down the windows, and walked back to my home. What a helpless sureal feeling. I had no idea what to do as the fire department worked hard to put the fire out. I watched as they cut holes in my roof and pour water on the fire. No matter how much a person plans for an emergency, it's terrifying to go through it. The fire is only the beginning. There is so much to do in the aftermath. Advanced Public Adjusting was an answer to prayer. A staff member came out to my house as the fire Department was wrapping up. From that moment on they helped me through the entire claim process. They helped me to get a nice, safe hotel room, I took my dogs to the kennel. The loss is not only as a result of the fire but also from water and smoke damage. They helped and were there through the entire process. I was ill, in and out of the hospital, without Advanced Public Adjusting on my side I would not have been able to handle everything. APA had roll-off bins and a crew out right away. They took inventory of all items. Every toothbrush, every piece of Tupperware, every pen and pencil. They were impressive: how well orchestrated and and taking care of every detail no matter how small. I would of not have remembered all that was actually lost. They arrange to store things. They have experts to clean all your cloth and get the fire smell out. Special paint additives must be added to the paint so the smell of smoke doesn't permeate through the home after it is completed. I thank God for their expertise. Everything went smooth through the entire process. Josh is wonderful to work with. I'd send a text to him think; well I look for an answer in a few hours. Bam he sent a text back and was on top of everything. I'm a real customer with a real loss. I highly recommend this company! Good Work! Thank you. read more

Josh Larkin at Advanced Public Adjusting has exceeded my expectations of everything they said they would do. All of my concerns were met promptly, courteously and professionally. They know their business! I would recommend them to anyone experiencing a loss due to fire! They were highly recommended to me by a family member who was also amazed with the help she got to restore her home. read more

Advanced Public Adjusting did a fantastic job! Josh Larkin took care of everything and assured us all of the damage our slab leak had done to our house would be replaced. We never had to deal with our insurance at all. APA did everything. They even provided us with an outstanding contractor to complete all repairs. PL Builders owned by Preston Lample has been outstanding. Do not hesitate to contact Advanced Public Adjusting if you find yourself in need of help with an insurance claim. Eddie Hernandez read more

Please save yourself time, money, and frustration. According to the California Department of Insurance, Joshua Larkin is not licensed nor was he when he came to my home a year ago and signed a contract. The only time I heard from him was to get a check signed over to APA. When I noticed the payment for repair work was short by around $2400.00, something he should have caught (they're the experts, right?), he never returned my calls. I finally got reassigned to Derek Larkin, who seemed fine at first, but as time progressed, he too missed appointments, and would not return my calls. I just happened to get copied in on a letter from my insurance company, and my case had been closed for many months, yet no work had even begun. The claims manager, Nancy Castellanos, is about as arrogant as they come. She says she'll call you back and never does. About the only time I could get a response from her was when we had a conflict and I was firing them. It took complaints to California Department of Insurance, and the Better Business Bureau to get them to return my calls when I requested a drop letter go to my insurance company and my insurance money given to me. Then I just find out today, they paid one of their contractors last year for the repair job which never had been started. read more