Not a huge selection, but not a small one either. And it seems like they have little on hand with…read morethe option to order what you want and get it within a week. Sometimes you just want to get your stuff immediately. Nice showroom. One overly-energetic staff person who was beyond eager to help, but just talking to and interacting with her wore me out!

The Tile Shop has the most beautiful selection of the many tile shops we visited. Despite its…read morereputation for being high end (read expensive), its prices are actually quite competitive even with F&D, which states its prices per unit (instead of per sqft) in order to look cheaper. Even though other places also have trendy selections, the quality of The Tile Shop's pieces (heft, hue, style) is noticeably better. Being a maximizer who has to see everything out there, I eventually learned not to waste my time going anywhere else. Their service is also heads and shoulders above the rest. Paul Carroll at The Tile Shop patiently helped us pick out several types of tile that we needed for multiple projects: backsplash, flooring, fireplace. Both his knowledge of tiling technique and sense of artistry gently steered us in the right direction. His expertise was particularly invaluable because we largely finalized our choices while still in California. When we encountered availability issues with our initial choices, he got creative and recommended terrific alternatives. Because of Paul, we landed with selections that tied well with our color schemes--some of which we would never have thought of on our own. If you need someone with an artistic eye, I highly recommend you speak to Paul.

PROMPT! Price was fair, getting job done quickly and professionally. Will definitely hire again!read more

We never got to speak with Carlos. He initially called, but we missed his call. We called a few…read moretimes afterward and left messages, but he never returned our calls.

Our spotty, tired, worn marble floor and medallion look like brand new!!! Very diligent team and…read morethoughtful - not "sales-y"consultation. Would definitely recommend!

We had a complimentary consultation for a problem at our church that has resisted solution for…read moreyears. Kevin generously investigated the possible sources of water seepage including measurements inside and outside. His advice on next steps was sensible, allowing us to explore alternative solutions, although we did not engage his services. We appreciate his sharing his expertise and his honest appraisal and advice. Very professional.

I had the pleasure of working with Salina at the W. Broad Best Tile store in Richmond, VA. I…read morereceived exceptional from Salina during my recent shower renovation project. This was my first experience working on a shower upgrade, and while many customers may come in with experience, I am very much a beginner. From the moment I began working with Selena, she was patient, knowledgeable, and incredibly supportive. She took the time to guide me through the options, explain what would work best, and ultimately helped me select the perfect tile for my remodel. What impressed me most was not only her expertise but also her professionalism and understanding when I needed to make a couple of last-minute changes. Selena transformed what could have been an overwhelming process into an enjoyable and confidence-building experience. Her diligence, knowledge, and willingness to go above and beyond made all the difference for me.

We recently updated our bathtub surround using tile from Best Buy. I ordered extra tile to be…read moresure I had enough and when the job was completed we had 2 unopened boxes of tile left over from the bathroom project and they would NOT let us return it! We hadn't had the tile long as it was only a 1 week project so it's not as though we were returning late. THEY JUST DO NOT TAKE RETURNS! I've never ever been to a tile store that didn't take returns and will not go there again for any reason.,

This is my second experience with FlooringRVA. I first had hardwood flooring installed by them…read more(see my review on Yelp) and back in January 2018 I picked out and had carpet installed. It's now June so I've had time to settle in with my carpet and wanted to provide a review of the experience. I read lots of reviews and research things to death before I make a decision so I don't give people a high rating just to be "nice". I also consider myself to be be a little hard to please because I'm used to doing a lot of work on my home myself and I have a high standard of quality while being thrifty. That being said, I shopped around a few quotes and came back to FlooringRVA. Long story short...I felt the price I paid for what I wanted was spot on. I had a good experience with the two man crew that came to install the carpet and padding. And 6 months later things are still meeting my expectations. Robert, the owner, was the real reason behind going with FlooringRVA a second time. He personally came to measure and offer suggestions. I preferred to text and Robert made himself available at all times throughout the day when I had questions. I didn't always expect an immediate response but one was always received. I could tell he and his staff were committed to my being satisfied throughout every step in the process and I couldn't find that level of customer focus with any other competitor. For those that want to see, I've attached a few pics of my carpet. Thx FlooringRVA!

The company finally started responding to my messages once I contacted the BBB. They said they…read morewould split the cost of repainting a room (suggested by the painter they provided) and I declined, given the lack of need until this issue arose. They said they would send a check to cover the cost of the painting (previously, the sent the painter out and had him bill their business). The check has yet to arrive and I question whether it will actually cover the cost of the paint job, should it ever actually come.

Quick reply with a quote / visit and then scheduled work. Good detail on the quote and fair…read morepricing. Jason is a good guy too and easy to work wiith. Highly recommend.

I had a door that needed to be reversed. We got an estimate…read moreand it was a fair price. Communication was easy, the work was done nicely and everything was cleaned up. There was a small issue with supply chain but that was out of their hands. I'd hire this company again in a minute.