They told the better business bureau a falsehood. That they had made a consession on the warranty…read more They gave me one warranty when I purchased the hot tub and another when I made a claim. they did not fix my hot tub. David Hatley is a multi-multi millionaire many times over. Now I know how that happened. Even though they "sincerely apologize" they do not follow up on the warranty.

So far, my catalina carlton is exceptional. Easy FIVE STARS! The clowns (Chris) at store in…read moreRichmond- ZERO STARS! Thank goodness for the customer service support at the factory in Tennessee! So far no issues with responsiveness, understanding, follow up, etc... Before the buy, the salesman knew EVERYTHING about the hot tub, but once the hot tub was delivered, they developed convenient amnesia! BLUF: keep expectations with the hot tub company in Tennessee and not the used car salesman in Richmond!

Very upset with the owners for not getting back to me on an issue I have had with a brand new hot…read moretub. A feature didn't work, and while they did offer to pick up the hot tub and repair it, I didn't like the thought of having the wiring and plumbing undone. Plus who knows what other issues might arise when it is moved to their shop and back. An refund of $200 was offered by the manufacturer, but I didn't feel that was sufficient. A very kind salesperson (Rachel) offered to check with the owners. Months have passed without an answer and numerous phone calls. Needless to say I will not be recommending Luxury Pools & Spas on Pump Road -- poor service when you can't get the owners to stand behind their products! Owners are clearly in it for the $$$ and didn't even bother to call.

We've had our HotSpring salt water spa for 2 years and have been very happy with its easy…read moremaintenance and water analysis process. Great for achy bodies, relaxing before bed, or just for socializing. Took a few years to save but well worth the investment.

We've used Millennium Pools to open, close and service our pool (as needed) for approximately the…read morelast five years. After having poor experiences with some of their competitors, I've been very pleased with their professionalism and attention to detail while still offering competitive prices. I appreciate their work order reports and the very detailed pictures that they include. I also wanted to call out two of their employees, specifically -- Nahum and Miguel. This year, due to all of the snow, our pool cover caved in and the pool cover pump accidentally pumped out most of the pool water before we discovered it. That, coupled with lots of leaves in the pool, made for a much more difficult opening this year. Nevertheless, Nahum and Miguel went the extra mile to get the pool to open very clean and clear. They spent extra time but did so with a very positive, helpful attitude that I appreciated. I would highly recommend them.

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

They keep your credit card info and charge how they see fit , we are trying to get 1100 dollars…read moreback from our cc company. Crooks broke my pool then gave us a quote to fix it. Ridiculous

Bought a hot tub from the Courthouse Road store and the customer service was top notch. They…read moredelivered the hot tub, set it up, gave us the chemicals and training on how to maintain the tub and the price was right too.

If I could give negative stars I would. We spent 8 thousand dollars, more money than we have to…read morespend, on a pool cover that was not installed properly. We have asked them numerous times to come fix their mistake and they have sent incapable people out to fix it"fix " it. They never fixed the problem and have simply let this further fall apart. I have a toddler. It is unsafe to have my child near this pool which is why we spent the money in the first place. Now they are not answering my requests that they fix this issue.

Some techs are good, but others are terrible and don't take care of equipment. if you use this…read morecompany, stay right with the techs or you will likely be sorry.

Jeff was amazing to work with! He was very knowledgable and was excellent in communicating with…read moreme. We had an issue come up with some equipment and he was more than helpful in finding solutions. I found him to be an honest hard worker. Very reasonable prices. Highly recommend.

From the owner: Northwest Richmond’s answer for pool care. Isn’t life better when you don’t have to maintain your…read moreown pool? Let us take care of it for you! - Pool Opening/Closing - Pool Cleaning - Routine pool maintenance and repair

My Fitness Spa kept tripping the breaker every 30 minutes. After wasting time with an electrician…read moreand $1,000 to replace a 60-amp breaker, I called Southern Spa Service. They quickly diagnosed the issue, replaced a leaking ozone system, and verified full operation. My spa was up and running in under an hour! Outstanding service from highly skilled technicians at a very reasonable cost. I've learned most spa distributors in the Richmond, VA area rely on Southern Spa Service for their service calls. They're in high demand, so scheduling takes patience--but it's absolutely worth it for Southern Spa's expertise and reliability. If you need professional, knowledgeable techs at fair prices, this is the company!

Excellent experience. Until we called Southern Spa we'd had no luck finding someone just to come…read morelook at our hot tub. Within days of our first phone call to them, Kevin came out and quickly found the problem. He even had the parts on the truck! Everything about this experience from start to finish exceeded expectations. Good communication, courteous, knowledgeable, prompt and personable. Would give 6 stars if I could.

These people are not to be trusted. They came out to fix my automatic pool cover and wanted to…read morecharge me over $3000 to fix it. He said he had to replace the two hydraulic lines which was going to cost $1500 in parts itself. I found someone who fixed it and didn't have to replace these lines at all! He had to replace a number of fittings and short 1 foot hoses but not 200 feet of hosing which by the way I found out costs $400 for a box of 250 feet. All they were interested in was ripping me off. Now I under why they have such a bad reputation. Their two day job was fixed in 2 1/2 hours. Stay away from them!

JoPa sucks. They do a really shabby job building your backyard in-ground pool, over charge you,…read moreand won't even fix what they did a shabby job on. They really do not care about building a high quality pool for you. They will not fix things that they build incorrectly, and they are rude. I am speaking about a pool they built for me in my yard. I have had this pool for about 11 years and half of the tiles are broken off, the hot tub has never drained correctly, and we have so many problems with the pool and the tub that they drive us crazy. We hired someone else to take a look and they said that the work was done incorrectly when the pool was built. The worst part, JoPa doesn't even care. Another friend of mine also made the mistake of hiring them and wanted a 6 foot deep "deep end". When they got in their pool for the first time they realized it was barely 5 feet deep in the deepest part. JoPa told them they were "sorry" and they would take a small amount of the pool...off of a $40,000 (estimation) pool?!?!?! Are you joking!?!?!? Thanks a lot! Way to ruin your reputation and build an unreliable product. Please do yourself and your hard earned money a favor by purchasing a quality product with good customer service, something JoPa does not offer.

I love this place!!!!!! It's clean, the staff is friendly, and the service is SPECTACULAR. Their…read morehot tub selection is top tier, as well as the billiard choices. If you like good things then come here!!!!!!!!

Stay away from this business. Kathy is extremely rude. After…read morebeing a client for over 27 years, paying $4,000 each summer for weekly cleanings of an inground pool, plus paying them to open and close the pool each year, and replace liners, plus buying all supplies from them, thinking they were trustworthy, finally had cameras to prove they only cleaned for less than 11 minutes, didn't shock the pool like they were supposed to, didn't vacuum it well, left a valve closed, and the pump on, which burned up the motor. They charged $500 for a new motor, that they destroyed, and left wires hanging out on the new motor, plus, left the valve closed AGAIN, but turned the pump on running without water. Claimed they shocked it this time, yet 4 days later, a more reliable pool company said the chlorine level was almost zero!!!When contacted, they came and covered the wires they left exposed, and said they would go back and discuss what to do about this situation with the other owners, but didn't call back. When we called them, Kathy at first, acted as though she didn't know what we were taking about, then said her employees did not do anything wrong, and instead of taking care of their mistake, Kathy actually used the words that she was "firing" my mother as a customer. Oh, and I also found out that another pool place charges less than $300 for that motor, that should have been replaced for free, since they are the ones that burned up the first one, and possibly shortened the life of the new motor. Other family members tried to call, but Kathy was rude to them as well, told them she already fired my mom, then hung up on them, and said she was calling her lawyer on them. I've never heard of a business tests people so ugly, nor one that doesn't even consider that maybe their employee may have made a mistake, and maybe, a loyal customer for over 27 years, should be believed, and not treated this way.

They reached out to me within 2 hrs after posting my request. Only one other company reached out…read more48 hrs later. We settled on a fix & price to remedy the problem and they showed up at our appointment time with a new filter & variable pump. New plumbing was installed. When done they went over how to use the new pump. Both were friendly and knowledgeable. I will be using them for my pool needs

Fast Response. Totally took care of our Hot Mess of a Pool! Great service! We now have a service…read moreagreement with them. Totally Happy!