They told the better business bureau a falsehood. That they had made a consession on the warranty…read more They gave me one warranty when I purchased the hot tub and another when I made a claim. they did not fix my hot tub. David Hatley is a multi-multi millionaire many times over. Now I know how that happened. Even though they "sincerely apologize" they do not follow up on the warranty.

So far, my catalina carlton is exceptional. Easy FIVE STARS! The clowns (Chris) at store in…read moreRichmond- ZERO STARS! Thank goodness for the customer service support at the factory in Tennessee! So far no issues with responsiveness, understanding, follow up, etc... Before the buy, the salesman knew EVERYTHING about the hot tub, but once the hot tub was delivered, they developed convenient amnesia! BLUF: keep expectations with the hot tub company in Tennessee and not the used car salesman in Richmond!

DO NOT USE JDO Pools for building or maintenance of your pool. They built a pool for us in 2022…read more It was a horrific experience from start to finish! The list of everything that went wrong would fill pages and pages. Worst company ever!

I drove 7 miles from Mechanicsville to get a part. I tried Playmor 2 miles away and they were more…read moreinterested in selling me more than I needed and never returned my calls as promised. The gentleman at Leslie's was knowledgeable, knew how to research and found the part I needed and it was delivered in 2 days. I was so impressed with his service that I bought more accessories and pool chemicals. I'll be back mid summer to get more chemicals and also if I have any issues. Pool work is not easy but worth the enjoyment. It helps to deal with knowledgeable staff. I also observed this gentleman de escalate an issue with a belligerent customer over a few dollars. Here's to a refreshing summer!

We visited Leslie's after setting up a new Intex pool and finding online that they are a national…read morechain. We were helped by the store manager himself. While the manager seemed to be truly knowledgeable about pool products and chemicals, we felt mocked the entire time we were in the store. We were basically told Intex wasn't a 'pool' and that they didn't have any ladders or vacuums that would work with it, despite the reviews I'd read online about using the Zippy for intex pools and the roll up ladder. They mocked our water "sample container", our "pool" and even me, as they laughed, giggled and questioned me the entire time we were in the store about how I reminded them of another customer. When I expressed directly that I felt they were being mean, we were told it was a long day, we could either laugh with them or just stand there and stare at them. When we asked to purchase the chemicals necessary to stabilize the pool based on the tests they were able to complete, we were not given any information on options, such as sizes, costs, etc., just presented the chemicals and the bill. We should have turned around and walked out sans purchase, but we paid the bill and left. IMHO, I would visit ANY pool store in the area EXCEPT this one!!

My Fitness Spa kept tripping the breaker every 30 minutes. After wasting time with an electrician…read moreand $1,000 to replace a 60-amp breaker, I called Southern Spa Service. They quickly diagnosed the issue, replaced a leaking ozone system, and verified full operation. My spa was up and running in under an hour! Outstanding service from highly skilled technicians at a very reasonable cost. I've learned most spa distributors in the Richmond, VA area rely on Southern Spa Service for their service calls. They're in high demand, so scheduling takes patience--but it's absolutely worth it for Southern Spa's expertise and reliability. If you need professional, knowledgeable techs at fair prices, this is the company!

Excellent experience. Until we called Southern Spa we'd had no luck finding someone just to come…read morelook at our hot tub. Within days of our first phone call to them, Kevin came out and quickly found the problem. He even had the parts on the truck! Everything about this experience from start to finish exceeded expectations. Good communication, courteous, knowledgeable, prompt and personable. Would give 6 stars if I could.

They keep your credit card info and charge how they see fit , we are trying to get 1100 dollars…read moreback from our cc company. Crooks broke my pool then gave us a quote to fix it. Ridiculous

Bought a hot tub from the Courthouse Road store and the customer service was top notch. They…read moredelivered the hot tub, set it up, gave us the chemicals and training on how to maintain the tub and the price was right too.

Jeff was amazing to work with! He was very knowledgable and was excellent in communicating with…read moreme. We had an issue come up with some equipment and he was more than helpful in finding solutions. I found him to be an honest hard worker. Very reasonable prices. Highly recommend.

From the owner: Northwest Richmond’s answer for pool care. Isn’t life better when you don’t have to maintain your…read moreown pool? Let us take care of it for you! - Pool Opening/Closing - Pool Cleaning - Routine pool maintenance and repair

We've used Millennium Pools to open, close and service our pool (as needed) for approximately the…read morelast five years. After having poor experiences with some of their competitors, I've been very pleased with their professionalism and attention to detail while still offering competitive prices. I appreciate their work order reports and the very detailed pictures that they include. I also wanted to call out two of their employees, specifically -- Nahum and Miguel. This year, due to all of the snow, our pool cover caved in and the pool cover pump accidentally pumped out most of the pool water before we discovered it. That, coupled with lots of leaves in the pool, made for a much more difficult opening this year. Nevertheless, Nahum and Miguel went the extra mile to get the pool to open very clean and clear. They spent extra time but did so with a very positive, helpful attitude that I appreciated. I would highly recommend them.

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

I began my search for a pool a few years prior. I had started conversation and even had a plan with…read moreanother local company and suddenly communication stopped. Later, I found that my point of contact had left and there was follow up plan implemented. This was super disappointing so I began my search again. I also started exploring the option of contracting out each step as a cost saving measure and realized quickly having a turn key company was more desirable for me. I started to asked around and did online searching for a reputable company who specialized in fiberglass and saltwater pools and was very interested in tanning ledge. I found River Pools and Spas in late 2019. They were super attentive and scheduled time to come see me and talk about my goals. They designed my dream that included a waterfall and fire pit. I was impressed with their transparency and there informative website. Their videos and articles touch every question you could possible have and are absolutely a must to review. They will help you understand the true cost of pool installation and set realistic expectations. This is a very large purchase and you pay for what you get. Fast forward, April 2020 and my pool project was complete. This planning and scheduling started in December 2019 and couldn't of been more timely with the impact of COVID. We really enjoyed the luxury of my at home oasis. Where there set backs and challenges, yes! But weather is not predictable, shipment delays due to COVID and nor was my water table requiring some additional stone. None of this was River Pool and Spas fault and their communication was on point. Every time a challenge presented they did what I would expect a company to do, they communicated and did what was right to fix it instead of ignore you. I live on a very busy corner lot and has created a lot conversation on my experiences and recommendations and lead me to share my experience here. I highly recommend them! I will enjoy this pool and my added features for many, many years and couldn't be more pleased. They nailed my expectations and the look and feel I desired. They truly customized my layout and didn't try to put me into a box. It isn't just the pool it is full service offerings.

River Pools Roanoke - Extremely Unresponsive…read more We've been trying to reach River Pools Roanoke for over a month now about an inground pool installation and still have not heard back from anyone. We called multiple times during their business hours, left several voicemails, and sent text messages as requested, but no one has returned a single call or message. If this is how they treat potential customers at the very beginning of the process, it really makes you question how they would handle a major project or any problems after installation. This franchise comes across as completely irresponsible when it comes to basic communication and follow-through. We've decided to look elsewhere for a pool company that actually answers the phone and respects our time.