I've been seeing Dr. Berinstein here for a couple of years. He was my second opinion and I…read moreappreciated his much more conservative approach vice the catastrophizing I experienced w another physician. Unfortunately, the admin staff here make it so hard. Everyone that works the check in/check out desks is a level 10 miserable wench. I've been here 5 or 6 times now and I have yet to experience an ounce of anything that resembles courtesy, warmth, or kindness. A highlight for sure was when no one bothered to call ahead to let me know that Dr. Bernstein was out (presumably unexpectedly) and then I had to wait 1.5 hrs to see the guy they punted me to... and not a single person apologized. Makes me seriously wonder the practices behind the scenes that result in such miserable staff.

The process of getting through to anyone in the billing department is VERY frustrating! I stayed on…read morehold over 30 min before getting connected. Once connected, I found out there are experiencing issues with some claims. I hope to see resolution soon.

I am writing this review with 2 days post op and with my new 20/15 vision! I had been looking to…read moreget LASIK for the past year and decided that this would the perfect time due to being able to work from home. A few things attracted me to EDOW: the convenient location (in Tyson's), the latest LASIK technology, the experienced doctors, transparent website with all the forms, risks, videos, etc. and it not being a massive chain. There was also a $1000 off promotion for PRK and Custom LASIK when I scheduled. I like that each LASIK procedure included a customized eye mapping to prevent some of the negative side effects (halos, glare, etc.) which I learned is not standard for all practices. The whole process was seamless from the initial free consultation that I was able to schedule for the following day to the post operative appointments. The initial consultation included a standard eye exam, cornea mapping, vision evaluation and eye health exam. Jon was extremely helpful in answering questions and explaining each step. My eyes were healthy and my corneas were thick enough so I was approved! I was able to schedule the pre-op, LASIK surgery and post-op immediately after the appointment. For the next two weeks, the tech instructed me to wear my glasses to allow my eyes to return to its natural shape. All the appointments are confirmed online which is very easy. The pre-op only took about 45 minutes. This is when my eyes were dilated, mapped, and the "true" prescription was assessed for the surgery. They also ordered my prescriptions through Friendly's Pharmacy for delivery to my home. The antibiotic and corticosteroid drops were delivered the following day. All very easy! The actual surgery day was about 2 weeks later at 2pm on a Thursday. I was in and out within 35 minutes! In the first room, Jon administered a bunch of drops (numbing, antibiotics, others) and also gave me a Valium. They also gave me glasses, eye shields, post care instructions and some lubricating drops for home. A few minutes later I walked to the LASIK suite where I laid down for the procedure. Dr. Kang explained each step and the expected feelings and sounds so I was completely at ease. I never felt any pain whatsoever. The first machine applied some pressure my eyes one at a time, my vision went temporarily blurry and then I was moved to the next machine to reshape the cornea. I focused on the green light and noticed the slight burning smell. But felt I absolutely no pain or discomfort at this point. The whole procedure lasted maybe 5-7 minutes. I then went a another room where Dr. Kang evaluated my eyes. I was then sent on my way! My vision was already was about the same as when I wore glasses just sensitive to light and a bit hazy. The first 2 hours were probably the most uncomfortable since my eyes felt heavy from the drops and I felt a bit dizzy. I napped with my face mask and new eye shield since my eyes just felt sensitive and tired. Two hours later I felt like a completely different person. I did wear sunglasses inside to avid glare and diligently began my eye drop regime. I was able to watch TV and that night without an issue. The following day was magical as I woke up with better vision than I had with contacts. I had very little dryness and none of the halos/glare/redness people talk about. That morning, I drove myself to for the post op where the optometrist said I had 20/15 and with almost no inflammation or discomfort. I even ran that afternoon. I would HIGHLY recommend this practice if considering LASIK. Everyone was extremely professional, knowledgeable and skilled. I attribute my speedy recovery and excellent results to them. Just remember those drops!!

On May 11, I saw my regular eye doctor to get an updated prescription for my glasses. Instead of…read moreupdating my prescription, she referred me to Eye Doctors of Washington because of supposed scarring on my eyes. The earliest appointment I could get was on June 23, almost a month and a half away. To make it worse, although I live in Tysons Corner, I could only get an appointment in their inconvenient (to me) Chevy Chase office instead of their Tysons office. At the appointment, instead of updating my prescription, the doctor prescribed medications for supposed problems that have never been diagnosed before. I now have to go back to that inconvenient office on August 31, which means I'm stuck with my outdated prescription until at least sometime in September -- unless they come up with another excuse to delay things even further. From first doctor appointment, it is going to take at least four months to get glasses with a current prescription. That kind of delay is entirely una.

I purchased a pair of Vera Wang eyeglasses here in the summer of 2025. They broke (not through any…read morenormal wear and tear) in April 2026. The person at the eyeglasses counter examined the glasses and said that she would speak to the practice manager about replacing them, possibly getting the manufacturer to replace the frames for free. I've called four times to see where we are with this. The eyeglasses person now no longer works there, and every person who talks to me says they will check with the practice manager and get back to me. Never happens. I had thought I could shame them into doing the right thing but now I see that this behavior, treating their customers like dirt, is how they do business. I will call this one a loss and move on.

This is not a practice to use. I signed up 3 months ago for eye surgery scheduled for tomorrow…read moremorning. Over those months I asked if the pre authorization had come through and they brushed off my inquiries as being too soon. Today at 3 pm I received a call cancelling my surgery because they failed to timely ask for pre authorization and had not obtained it. Puzzling as the hospital had obtained it. They had no concern for the pre surgery tests and lab work I was required to timely have and pay for. Arranging transportation, pet care home help etc. just wasn't a concern for them. Several other patients were also impacted. Hope my warning helps you find a better practice that actually cares about patients.

I really used to love this place, thought the doc's were very concerned and compassionate. I know…read morethey are very good but, fast forward 10 years and my OV was very curt and well, lack of any sort of empathy. Seemed like the were more concerned with doing a $1500 laser treatment, that was not covered by insurance then to fix my problem with my insurance. Also, I could not help but notice the number of 1 star reviews on this page for this office. Very disparaging, so I am not going to go back. I ended up booking an appointment with Dr. John Josephson M.D. on a recommended referral from another eye doc.

I took my mom for an appointment here. She's wheelchair bound and good thing she didn't try to come…read moreherself. There's one handicapped space out front. The front doors are heavy and have no automatic doors. The office door is heavy and doesn't have a door stop. The nurse who checked us in put us in a room and made my mom struggle to transfer from her wheelchair to the exam table, just to tell her she'd then have to transfer back again and repeat the difficult process in the doctor's designated room. When we expressed the challenges with this, we were told that the doctor "can only see her patients in her room." For a medical office, everyone was completely ableist and disinterested in the needs and challenges to using a wheelchair. This practice should review its practices asap. DO NOT GO HERE.

Outstanding! It took 3 1/2 months to see Dr. Siegel, but it was worth the wait. I was trying to get…read morein due to an eye problem that just came up unexpectedly. He confirmed nothing serious but did find that I was starting at the beginning of macular degeneration, with Drusen forming slowly in the back of my eye. It was good that I saw him, and he will follow me yearly. He came highly recommended by a high school friend who has seen him for a long time. I can't say enough about him or his office staff. Everyone was friendly and super helpful. I highly recommend visiting here if you have eye problems, from simple to complex.

I have enormous gratitude for Dr. Zaver's skills, patience and kindness. He guided me through the…read morecataract surgical process with a benevolent hand, taking time to explain each step, and being responsive when I needed a bit more coaching to understand any point. That sort of guidance helps to build confidence that the surgeon will take the time to get the job done properly - precisely what he did. I've emerged from Dr. Zaver's care with a new appreciation of the world that can be seen through my own eyes! He did a superb job.

I loved my experience with LASIK Plus. Dr. Wills is wonderful - professional, compassionate and…read moreseasoned. I felt comfortable with him as soon as I walked into the room. The procedure was not painful for me - and when I got up I could read the time. Amazing! I took the sleep aid as directed and woke up from my nap feeling good. I could see clearly, read messages on my phone and even work a bit. Dr. Wills called to check on me that evening and personally booked a follow up appointment for the next day. The staff is very professional. Overall best money spent. Wish I had done this sooner.

Lasik is One of the best things I have done in my life I highly recommend this place they are…read moreprofessional and know their business

I have been seeing Dr. Weber for about six years. She has performed a corneal transplant and…read morecataract surgery. At every point and in every respect she has been the consummate professional. Friendly, open to questions, and highly successful in her treatment of my eyes. I trust her completely. Everyone in the practice has treated me with courtesy, and been efficient with use of my time. I highly recommend the practice.

I have received excellent care from Dr. Weber and the staff at Mitchell Eye Institute. Dr. Weber…read moreis very caring, while professional and knowledgeable. She has the best bed side manner and helped me to relax , as much as I could before each of my surgeries. I had lens stabilization, due to cataract surgery, not performed by this clinic approximately 14 years prior. Dr. Weber explained what each aspect of the procedure, in detail and a way that I could understand. She was patient and allowed me to ask questions. What I really admired about her is that the visits were not rushed, she actually took the time to wait and answer any and all of my concerns. I highly recommend Dr. Weber and this office. I did have the opportunity to meet Dr. Morin and Dr. Mitchell, they were also very pleasant. The office is very clean, and spacious, but only one bathroom stall.