After being a loyal client of Small Animal Hospital for over 25 years, it is with great…read moredisappointment that I can no longer recommend this clinic. Over the past year, the quality of care and service has declined rapidly, replaced by a general sense of chaos and disorganization. Operational Issues: * Chronic Tardiness: Appointments consistently run 20+ minutes late. * Disorganization: During our last visit, the staff didn't even know which room we were in. * Poor Communication: Phone wait times are excessive, and follow-up calls regarding lab results often arrive several days later than promised. Clinical Concerns regarding Dr. Neuses: My experience with Dr. Neuses has been particularly troubling. Despite being only a few years into her career, she carries an "all-knowing" attitude that leaves no room for client collaboration. * Diagnostic Overreach: She consistently pushes for expensive diagnostic tests for obscure/rare diseases while seemingly ignoring common clinical signs of infection. * Dismissive Attitude: She refuses to consider reasonable requests or discuss information from reputable veterinary research. * Risk to Patient Health: Most importantly, her refusal to pursue common-sense treatments based on clear lab findings is actively putting my cat's health at risk. If you are looking for a vet who values your history as a client, respects your input, or manages their schedule effectively, I suggest looking elsewhere. UPDATE: I've discovered why the quality and culture at Small Animal Hospital have shifted so drastically. After decades of local ownership, the clinic was sold (around 2021/2022) to National Veterinary Associates (NVA), a global corporate consolidator owned by a private equity-backed holding company. While the sign on Newhall Street hasn't changed, the management certainly has. In my experience, the focus has shifted from the personalized care we used to receive to a corporate model that prioritizes standardized 'production' over the individual needs of our pets. What we are seeing--the skeleton staffing, the long wait times, and the decline in attentive care--are the classic hallmarks of this business model. They cut labor costs to pad the bottom line while leveraging the trusted 'Small Animal Hospital' name to hike prices. It's no longer the neighborhood clinic local vets built; it's a corporate asset where efficiency is prioritized over our pets' well-being. If you've noticed the 'soul' of the clinic is gone, this is the reason why.

Small Animal Hospital has provided a great veterinary experience so far. We were recommended to…read moreswitch here after a poor experience elsewhere and we are glad we did. The staff is helpful and our vet, Dr. Vogel, is absolutely wonderful. Prices feel fair and communication is good. Thank you to Small Animal for the quality care for our kitties.

Vets are great. Vet Tech gave me a 10 minute lecture over the phone. Extremely irritating manner…read more Quite condescending. Over medicine. Wouldn't let me talk, kept interrupting. Maybe she finally noticed I was getting upset because she eventually stopped talking. I had to send pics via email so she could understand my question about the prescription. I'll try another vet.

If you love your pet do not take him here!!! They will take your money and kill your pet. In…read moreDecember they gave my dog a clean bill of health by March he some how got lung cancer and I was forced to put him down. They took advantage of me in this time charged over $2000 in appointment/test resulting in no answers, referred me to a vet hospital and yet wanted tell I have to put him down and wanted to charge me another $400 so they could kill him. DO NOT GO HERE! They want your money and dont care about your pet

I didn't take my dog there. This is about customer service. As with everything else, I am a…read morecomparison shopper. With vets, I have discovered that there is virtually no relationship between price and quality of service. My dog requires a teeth cleaning. He already had a physical exam and blood test, so all set to go. The vet (West Allis Vet Clinic) who did the prelim work charged about $300 for that and antibiotics for a gum infection. Seemed like a lot compared to our vet in Florida where we stay half the year, but not outrageously so. Then I began the process of getting base prices and price per extraction (uncomplicated). West Allis charges about $500 for the cleaning plus $11/small wiggly tooth, although a complex tooth could be as much as $1200 to extract safely. They were very forthcoming. Then I called elsewhere, and prices were all over the place. I was concerned that West Allis was bought out by private equity and their prices would be inflated as a result. That didn't so far appear to be much of an issue. Riverwest, which advertises itself as the alternative to those rapacious private equity clinics, however, was the only clinic that refused to give me price information. When I said I was comparison shopping, the receptionist became quite rude in fact. She said that if I want cheap I should look outside of Milwaukee! She also lied and claimed that all vets in our area charge about the same. So not true! For example, Community Veterinary Clinic charges a base rate of $900 for teeth cleaning,vand as much as $3000 with extractions! I have found that non-private equity clinics, such as Shorewood often charge very high prices for everything, in fact whatever the market will bear it seems, telling customers in not so many words that if you love your pet then money should be no object, which is nonsensical. Case in point, our vet in Florida charges a base rate of $350 for teeth cleaning. Very inexpensive for everything. A walk-in clinic for routine stuff, no appointment required. They aren't fancy, don't landscape around the building, generally don't let owners into the building, but are very kind and communicative, and clearly the vet, who is the owner, loves animals and is not in the business to get rich, providing top quality service to owners of all income levels. Bottom line: when someone refuses to give you an estimate (for your pet, car, plumbing, and so on), go somewhere else.

Riverwest Vet has recently expanded their space. That's a nice update. What hasn't changed it the…read morecaring nature of the staff and the doctors. I had to take one of my cats to be put to sleep and they got me in the same day so she didn't experience any more pain. Dr. Kindness was amazing and compassionate. I can't recommend this office enough and we will continue to see them for our other cats.

This rating is specifically regarding Dr. Kathryn Christensen. I took my sweet cat to The Cat…read moreDoctor some years go for her regular care, and I was generally happy with the visits and procedures. Unfortunately my cat got cancer and it eventually came time to put her to sleep. Dr. Christiansen came to my house to perform the procedure. She had me hold my cat for her, which was fine, but she couldn't find a vein. Little did I know that her plan B was to stab my cat with the needle directly into her heart, which is what she did! My cat was biting my fingers as hard as she could - it was HORRIBLE and TRAUMATIC for me and my sweet kitty. It was so bad. I've since learned that the technique she used for euthanizing my cat was intra-cardiac euthanasia. It is widely thought of as painful and barbaric. My sweet cat suffered greatly in her last moments and so did I. I have never forgotten that horrible ending - my cat deserved so much better, a goodbye filled with peace and love, not horror. I don't know if Dr. Christiansen practices any more, but if she does, please consider seeing someone else.

Here's why the Cat Care Clinic is great: clean, specialized to cats so no barking or dog smells,…read morefantastic front-desk staff, and last but most important: Vet Tech Megan is amazing at what she does and Dr. Dolores Shine was friendly, efficient, and answered all the questions I had. Best vet appt experience I've had by far. I'd highly recommend.

Dr. McDonald and the team at Cream City Kitty Clinic are truly exceptional. Scout, a stray kitten,…read moreshowed up on our doorstep in Chicago severely injured, and we quickly discovered she had multiple pelvic fractures and a broken hind leg. We found a vet surgeon in Chicago to perform the surgery but needed to get Scout established with a vet for primary care. None of the vets we saw in Chicago could match the expertise and care she received from Dr. McDonald. Although the clinic is in Waukesha, WI, we gladly make the 1.5 hour drive from Chicago because Dr. McDonald is simply the best. Her depth of experience as a feline-only vet is unparalleled. Dr. McDonald has taken care of several generations of cats in our family, including those of my mother and late sister. She is the only vet we trust, and her dedication to their well-being gives us immense peace of mind. If you're looking for a vet who truly understands and cares for cats, I can't recommend Dr. McDonald and Cream City Kitty Clinic enough. Thank you, Dr. McDonald, for taking care of our rescue kitten Scout and for all the cats who've been fortunate enough to be under your care! UPDATE: Scout recently had some breathing issues and Dr. McDonald and her staff made time to see Scout that same day. They took an x-ray of Scout and Dr. McDonald carefully walked me through Scout's x-ray and answered all of my questions. The entire staff at Cream City Kitty clinic seemed genuinely concerned about Scout and were so compassionate. Scout is responding well to the treatments thanks to Dr. McDonald's extensive knowledge and experience.

So I do not normally post on this EVER. I am not one to do things like this and I'm also not here…read moreto talk badly or be hateful, but simply explain that I did not have a great experience here the last two days. I brought my cat in for concerns relating to vomiting and I mean I came home and he had thrown up in 6 different places around my house, and they didn't do an X-ray for him when I took him in because "he was fussy" or bc there was another cat there and he wasn't cooperative. I get it but to then also proceed to not give him fluids? After I told them how much he was puking? Didn't sit right with me. Well I get sent home with a couple of meds, keep an eye on him we will know more with blood results. Sure, again, fair. Well he gets worse. He's lethargic, clearly uncomfortable, not eating, not drinking any water. I know in my gut something isn't right. I take him in again the next day and it is so disorganized, very unprofessional. I just felt very confused and like I was being asked about things that I literally would have no way of knowing bc I don't know how to read an X-ray... don't know any of the medical stuff for animals bc I'm not a veterinarian..... They did an X-ray noticed something wasn't right and helped with getting my cat sent to someone for an ultrasound. So I will say thank you for that Well guess what? My poor buddy has an obstruction in his small intestine. I just didn't appreciate how they handled things. I felt invalidated and made to feel like my concerns were not valid or my level of anxiety was unwarranted. I have taken both my cats here before for a regular visit for exam and getting vaccines and I will say they are great for that. I just genuinely did not have a good experience with this clearly emergency situation and it felt like they were dragging their feet and left me with more questions instead of any reassurance or support during a very scary time. The fact that I took the time to do this is a lot for me and I wanted to share this experience for other cat parents out there to be aware. Again, this was MY experience and I was unhappy. This place may very well be great for others. I just really felt this needed to be put out there.

WA Animal Hospital is still our go-to vet two years since I wrote a review. They have a new app…read morewhich makes scheduling appointments and requesting medication refills so easy! Unfortunately, the groomers that worked out of the building are no longer there. I have yet to find a groomer that my dogs will tolerate since! Besides that, we are still extremely happy with the service. The vet that typically sees our dog is professional and friendly. She makes Millie (our anxious dog) feel safe which is super appreciated. RIP Mr. Moe - the grumpy cat. Love the Photo Booth area they have set up for pets. Great seasonal decorations as well!

We have years of experience at West Allis Animal Hospital, now being on our third dog who gets the…read moreabsolute best and most loving care here. The veterinarians always take the time to answer all questions and provide all of the options when any procedure or medication is being discussed. Even when going through more difficult stages of our dogs' life, everyone here has been caring and understanding throughout every visit. Every dog we own also love coming to this vet, as their excitement is evident the moment we pull up to the moment I'm trying to get them out the door. If your furry friend will sit still long enough, it's great to take a seasonal photo at the photo area set up at the front of reception, including treats to help them stay a few seconds longer to get that perfect pic!

First impression not good. Shopping around for a new veterinarian. Called to ask what an exam would…read morebe for an adult cat and the receptionist was rude and seemed bothered and irritated with my questions, which quite honestly were very basic questions that anyone would have, such as "what is the cost of an adult cat exam" and "what does that include?" Saw online that this place got 4.5 stars, but based on the first point of contact I have had with them, I will not be choosing this place. Whitnall animal hospital, may I suggest you have a pleasant person with decent people skills who want to help prospective clients answer your phones.

We've been going to Dr. Rojohn for over 25 years. Great with our animals, treats them very well,…read moreand treats us pet parents very well. They are very compassionate, especially when that time comes to say good bye. They know what it's like to care about our critters.

https://mydatcp.wi.gov/Documents/Agency/VEBBoardOrders/2021/18VET037_Dittmar_Stip_and_FDO_5103.pdf…read more The woman's incompetence has led to the deaths of two dogs (that we know of) since 2018 alone and has countless other issues properly examining animals and administering medication. Avoid at all costs if you don't want to bring your pet home in a box.

Awesome Vet Have been going here for 14 years . Both are dogs were treated well here. Knowledgeable…read moreAnd Honest