After being a loyal client of Small Animal Hospital for over 25 years, it is with great disappointment that I can no longer recommend this clinic. Over the past year, the quality of care and service has declined rapidly, replaced by a general sense of chaos and disorganization. Operational Issues: * Chronic Tardiness: Appointments consistently run 20+ minutes late. * Disorganization: During our last visit, the staff didn't even know which room we were in. * Poor Communication: Phone wait times are excessive, and follow-up calls regarding lab results often arrive several days later than promised. Clinical Concerns regarding Dr. Neuses: My experience with Dr. Neuses has been particularly troubling. Despite being only a few years into her career, she carries an "all-knowing" attitude that leaves no room for client collaboration. * Diagnostic Overreach: She consistently pushes for expensive diagnostic tests for obscure/rare diseases while seemingly ignoring common clinical signs of infection. * Dismissive Attitude: She refuses to consider reasonable requests or discuss information from reputable veterinary research. * Risk to Patient Health: Most importantly, her refusal to pursue common-sense treatments based on clear lab findings is actively putting my cat's health at risk. If you are looking for a vet who values your history as a client, respects your input, or manages their schedule effectively, I suggest looking elsewhere. UPDATE: I've discovered why the quality and culture at Small Animal Hospital have shifted so drastically. After decades of local ownership, the clinic was sold (around 2021/2022) to National Veterinary Associates (NVA), a global corporate consolidator owned by a private equity-backed holding company. While the sign on Newhall Street hasn't changed, the management certainly has. In my experience, the focus has shifted from the personalized care we used to receive to a corporate model that prioritizes standardized 'production' over the individual needs of our pets. What we are seeing--the skeleton staffing, the long wait times, and the decline in attentive care--are the classic hallmarks of this business model. They cut labor costs to pad the bottom line while leveraging the trusted 'Small Animal Hospital' name to hike prices. It's no longer the neighborhood clinic local vets built; it's a corporate asset where efficiency is prioritized over our pets' well-being. If you've noticed the 'soul' of the clinic is gone, this is the reason why. read more

Small Animal Hospital has provided a great veterinary experience so far. We were recommended to switch here after a poor experience elsewhere and we are glad we did. The staff is helpful and our vet, Dr. Vogel, is absolutely wonderful. Prices feel fair and communication is good. Thank you to Small Animal for the quality care for our kitties. read more

Small Animal Hospital - Curbside pet drop-off. Wait in your vehicle while your fur baby is inside. Super easy and efficient. - Veterinarians Near Me - Milwaukee, Wisconsin

We have been coming to Dr. Banks for dog and cat needs for years. We continue to come here even though we live a bit farther away now because it's worth the drive. They care, they are smart and do what's best for your specific animal needs. We had to lose one of our older pets and the comfort and respect given to us while undertaking a tragic day was yet another reason we would only come here. We can laugh and cry and try for the best care for animals here and you should trust the same for your pets too. We love Small Animal Hospital and have no reason to leave any time soon. Thank you. read more

Small Animal Hospital - Part of exam room. Many clean private rooms for your fur babies. - Veterinarians Near Me - Milwaukee, Wisconsin

Bringing a new puppy to a new vet during COVID is a bit scary. I wasn't sure what to expect knowing that I wouldn't actually be allowed inside. A lot of their stuff can be done online but I called ahead to make things easier and I got an appointment booked for a week later. The person on the phone paired me up with a doctor who owns a similar dog so that she could fill me in on specific things to look out for. When I arrived, a vet tech called me after a few minutes for a little background on my dog. She then came out and brought my puppy inside and was very sweet, making my dog happy and putting my mind at ease. After about 15 minutes, the doctor called and we discussed how my dog was doing, what shots she needed that day, and when she would need to come back. 10 minutes later, my dog came out happy as ever! The whole thing took about 40 minutes and my dog was well looked after. I went home with free sample medication and some awesome "new puppy" reading materials. Now, I'd pay whatever for my dog, but it certainly helps that the price of everything was very reasonable. Highly recommend! read more

Small Animal Hospital - Veterinarians Near Me - Milwaukee, Wisconsin

If it hadn't been for the wonderful staff at Small Animal Hospital, my cat would be dead. When she was still in the care of a former roommate, she had been taken to another vet five days prior and that vet had erroneously claimed she was in fine health. In fact, she was dying from feline hepatic lipidosis. I took over of her recovery and ownership and went for a second opinion at the Small Animal Hospital. I had the first clinic fax over the blood results beforehand. The Small Animal Vet I was scheduled to see, Dr. Vogel, called and left a voicemail urging me to skip seeing them altogether and to go right to the ER for a feeding tube because her numbers showed that she was critical. I didn't hear the message, so I arrived at the appointment. The vet told me that a feeding tube may be her only chance, but I felt I could help her without one. We agreed that the required aggressive feeding and supportive care measures would need to be taken seriously, and together we hatched out a plan. Over the next six weeks, I kept in frequent contact with the clinic and Gaia was seen something like five times. I am happy to report that after almost two months, she has made a full recovery! The staff has been so kind to help me along the way with rehabilitating my cat and were very encouraging. Due to her health issues, I did spend a lot of money, but I never felt forced to agree to any procedures I felt were unwarranted. This is a shout out to all of the staff who helped me in Gaia's recovery: Thank you so much!!!!!!!! read more

Small Animal Hospital - Her first visit on the left and after several visits (and much improvement!) on the right. They helped me save my cat! - Veterinarians Near Me - Milwaukee, Wisconsin

For richer or poorer, in sickness and in health... Wait... that's marriage vows, isn't it? Buuuut for a lot of people, I think it could be said for pet ownership too. I've taken my cats here several times since getting them. Once for a respiratory infection (probably caused by the stress of a car ride and Christmas visit to my parents house with their two dogs,) and recently for the UTI-bladder stone issue my youngest cat was facing. Baby is not the most social of cats (if that's a thing). I can pet her and she'll rub up against people she approves of but she's a delicate little flower and anything more is all way too much. Carrying her to my car and into the vet's office was slightly traumatizing. Mainly for me. (I'm kidding but trust me, there were claws flying everywhere.) Now I sometimes am not the most flexible person at yoga class and have only recently learned how to "flip my dog" (its a yoga term-no actual canines were flipped in the writing of this review), my cat Baby on the other hand, appears to contort her body into 100 different poses all at the same time and would probably attempt to (literally) flip a doberman on landing, if it meant getting away from the clutches of a human with the audacity to try to pick her up. She makes a face that's identical to the one made by the cartoon cat Pepe le Peu is constantly trying to hold. (My cat Angie however, enjoys being carried around and coddled like a febrile infant.) They were good about taking my comments to heart when as they took her for testing I commented "oh, she really doesn't like being held" and looked on with concern. I felt they gave a good deal of options as to what care and treatment course work best. They gave me an itemized breakdown of services and took into account things like cost and what I could realistically do. I did end up buying prescription cat food, which I have scoffed at in the past but honestly since switching foods, all her problems (uti and hairball issues) have subsided so maybe there is something to it. You never really know how much your pet means to you until they get sick. And you can't say "what's wrong?" and have them meow or woof and point a claw or paw towards a rumbling tummy or congested chest. So it's nice to find a vet you can trust to help bring your little furballs back to 100%. read more

This place is amazing. After being to several vets, everything about this place is excellent. I highly recommend if you want the best care possible for your loved ones. Dr. Bennetts is great! read more

A good friend of mine sent us there at first they were nice to get us in. Then tried to jack us up for $$$ for tests i didn't want and then super overpriced for 2 small tests. Every-tine you call there they put yup on hold for 20-30 MINUTES!!! I Mean INSANE!!! wtf ??? who are they?! We know top doc offices (lots of family is in the medical industry ) and NO DOC OFFICE I MEAN NO ONE DOES THIS'!! they have 4-5 people working there and they just don't give a S when we checked out we were told the test will come in 2-3 days then they never called me back like they said they would on the date. When i called to ask what happened and voiced my frustration they made me the "wrong" one like again WTF??? Im YOUR costumer not the other way around. The person who spoke to me was SO CONDENSING!! trying to make me feel like i made a mistake, like bro it was YOUR EMPLOYEE that told us that thank g i had my 2 ppl w me there w me as witnesses who heard the same. Again never apologized never made me feel welcome. Just said it would be 2 WEEKS!!! The COMPLETE OPPOSITE info from what we were told in person and all done super rude. SMH so time consuming, exhausting and so disappointed in thai whole experience . read more

I've seen Dr. Nancy Vogel at the Small Animal Hospital (SAH) several times with my cat, Simon. It's a 30" drive from my home but worth the effort. If Dr. Vogel is representative of the other vets at SAH, this is high quality pet care. Simon recently had oral surgery, and I was given preop medications for him to help with nausea and pain during and after surgery. After surgery, Dr. Vogel called me (out in my car during "Covid" season), explained her findings during surgery and answered all of my questions. She is thorough and always friendly, never acting rushed to move on to the next thing on her schedule. She seems very up to date with recent veterinary medicine science/research. In addition, every tech at SAH has been warm, friendly and appear to love animals. Prices seem comparable to other well recognized practices. I highly recommend Small Animal Hospital in Milwaukee. read more

If you're looking for a vet staff that is kind, professional, knowledgeable and transparent - look no further. I have been bringing my first cat to Dr. Geiken for her annuals and she's always had a clean bill of health. Recently I brought my new adopted cat here after she was itching and had hair loss around her ears. Jackie at the front desk did a great job making sure we had all her paperwork in order. Dr. Geiken and her RN Katie not only answered all my questions (and I had a LOT of questions), they coddled my cat and made her as comfortable as possible during the exam. Their concern for her was apparent. They made sure to show me exactly where the problem areas were and explained her diagnosis in detail, as well as showed me how to apply her medicine. I walked out of the appointment feeling very confident and empowered about the health of my cat. What's more, upon my ask they are always happy to give me a running total of any tests, etc. before they are performed. I will never go to any other vet and cannot recommend them highly enough. read more

I have been taking my pets here for years. Over time I've worked with two outstanding veterinarians. Unfortunately, both have left the practice for personal reasons. My most recent experience was with one of their long term veterinarians but new to me. She knew the individual I was seeing was no longer with the clinic, so she would have been taking on a new client. I'll describe this appointment & let you decide on their services. Arrived in time, cat in carrier. Taken to exam room promptly. After seven minutes alone in the room I heard a voice on the other side of the door ask if someone could get the next client going. Three minutes later, the next client (me) had a technician in the room. We reviewed the chart, weighed the animal & the doctor came in. Didn't ask many questions. Poked around, administered a shot & admonished me several times for not having a stool sample. The vet was in the room maybe 5 minutes & that was it. I left to check out in a very busy reception area. Again, my cat is in a carrier, the area is split into dog & cat sides. I put my cat in the appropriate area & waited nearby for checkout. There's a dog at the desk, another comes in & stands in the cat area near my carrier & another dog comes out & is in the dog area. At this point, there wasn't a safe place for my animal. I took him out to the car while they checked me out. No one behind the desk took notice of the situation & i door's tell them I was upset that I had to go to the car for my pet's safety. As a new client to the vet, she did not engage me at all. She didn't try to get to know me or my pet. Didn't ask about philosophy or share her's. It may have been an off day, but it certainly did not build trust. I spent 30 minutes in the clinic & only 5 with the vet. I went home & immediately reached out to my neighbors for recommendations. I won't be back. read more

My cat was seen in two consecutive Tuesdays, 5/3:22 an 5/10/22 to the tune of $600+ dollars. At the first appointment, my cat was very distressed and I asked them to sedate her, which they refused to do. My cat had a full fecal impaction and they performed only a partial evacuation. They prescribed an ineffective laxative. During the next appointment, only x-rays were done, but she still had an impaction. The vet continued to prescribe the same ineffective laxative. They did not complete the evacuation even though my cat had been well sedated. I called them again since my cat was not defacating. They prescribed a "maintenance" laxative. Maintenance? She was still impacted. I live on Social Security. I called them again today, 5/14and they said that I could schedule an appointment for an enema. Another one? For how much? Would they do a full evacuation? If they had done the job properly in the first place or at least on the second appointment when she was well sedated rather than assuming that the issue would resolve itself,this issue could have been resolved. They offered me a high interest CareCard credit card. Very cold and uncaring. Also trying to sell me expensive equipment for feline asthma on top of all that. "Well, if you don't want to bring her in for an enema, then I guess you have to use the laxative." How rude! Hello, the laxatives didn't help and it is not a matter of what I do or don't want to do, it is a matter of what I can afford. I am a former nurse and know of a drug that stimulates peristalsis but the vet claimed she never heard of it. Yup, it's all about the bottom line. I have no other options as far as vets. I am disabled and do not have a car. Am I just supposed to let her get toxic and die? Also, at the first appointment, the vet informed me that she was 30 minutes late for her next appointment. That's my fault?!?! read more

Wish I could recommend them, because I used them for years and they really take good care of dogs--but so does my new and less expensive vet. Also, there's a pretty long wait if you want to see a particular vet, and while they're all competent, they're not all personable. I asked around and realized I wasn't being cheap, just practical. You can find care just as good at a fairer price. read more

Trying to find a good vet that doesn't push their own agenda or unnecessary tests can be a challenge. We have two young cats and one of them was ill. Our regular vet in Brookfield wasn't able to take any new appointments for the day, and the Small Animal Hospital was the only vet in Milwaukee that had an opening. I was a little cautious, but very surprised. The staff was very friendly and knowledgeable. They were very gentle with my "little man". They found a major health problem with him and were very understanding when I got a little emotional. They aren't big into pushing unnecessary tests, which is a relief. They also understand that a vet visit for a cat (let alone any pet) can be traumatic, so they don't force unnecessary appointments. I would recommend the Small Animal Hospital. read more

I've been a client here for over 20 years. All of my 8 animals (4 dogs, 4 cats) have received excellent care at this clinic. My current dog is very nervous. When he was due for his bordatella vaccine, they offered (and I took them up on it) to come to the car and give him the vaccine so he wouldn't be stressed. Just last week my dog had an emergency while we were out of state. The SAH team immediately emailed my dog's medical records to the vet treating my dog. They then called me to make sure we had a plan for continued care and scheduled me for a follow up. I am grateful the team is so caring and competent. If you want great care for your dog or cat, I highly recommend the Small Animal Hospital. read more

Very disappointing after being a client for 7 years and having confidence in the vets. That when you really need advise regarding end of life of family pet,the front desk personal would not put me through to any vets on the day my dog was dying. Absolutely unacceptable. Wont return with future pet ver care. Thanks for that Shiela!!! read more

If you read any review, please consider this one. The negligent treatment that my puppy received under Dr. Gorr almost cost him his life. Simple phone messages were not relayed by the incompetent staff. The hospital manager took zero responsibility for the mistakes made. The ineptitude of the entire hospital is staggering. I am only posting this with true fear that another animal will be hurt by this hospital. Please stay away. read more

Very kind animal clinic. When my cat started showing signs of diabetes last week, I was scared to take him to the vet because of past bad experiences. My cat is large, and I've always felt guilt-tripped by other vets because of his size. He's always been big, he's just a big boy. My other cat is normal-sized. I saw Dr. Pam Geiken, who was incredibly friendly and sympathetic. Actually, everyone I dealt with (receptionist, technician) were all great. Turns out my baby does have diabetes, and instead of judgment over his size, I received helpful suggestions on how to manage it and an assurance that I didn't do anything to cause it. They thoroughly explained my options and course of treatment. The bill was on par with what I have paid at other vet offices. I was given a quote up front and there were no surprises or hidden fees. The office itself is clean, quiet, and soothing. My cat is going to require several followup visits, and I'm pleased to have found a vet that will take good care of my boy. read more

We've had our dog for a little over 4 months and we've been to Small Animal Hospital about 9 times (the little guy's had a rough go of it). I can say that they are ALWAYS wonderful, nice and caring. We've definitely made quite a few urgent visits and they are always accommodating and manage to squeeze us in that day or the next. Since puppy's been a sick dude, we've managed to meet all the doc's and we like all of them. We never feel rushed. They take the time to explain and answer all of our questions and as other reviewers have said, the only agenda they push is the one for us to have a happy, healthy pup. read more

I took my 2 dogs here for over a year and liked my first vet as she clearly cared for and wanted to get to know my dogs. Unfortunately she retired and the service I've received since has been terrible. The staff does not care about my dogs and only cares about how much money they can make. I took my male dog in as a walk-in, at opening time, due to his nail being nearly ripped out and openly bleeding. I asked that he be seen at some point during the day to have the nail removed and stop the bleeding. I offered to leave him there until someone was available or to come back at anytime. I was told I'd have to pay a $95 walk-in fee before he was even seen. I said that was fine as the bleeding had to be addressed. The receptionist, I believe her name was Jessica, then said she could only see him the following day and it didn't matter if I paid the walk-in fee. She told me to try and take him somewhere else. I did take my him to another hospital and the entire procedure took 15 minutes. I obviously will not be going back. I'm not sure how a clinic can call themselves an animal hospital when they turn away injured pets that would take 15 minutes to help. Don't waste your money at a place that doesn't care for your animals. read more

My dog is sick and their earliest appointment is in a WEEK. I've been going here for several years. We are going elsewhere. Good luck if you're a new patient. read more

My experience here was awesome. Great hospital (all amazing lady vets)...clean, friendly and prompt care. The vet was especially thorough and patient with my concerns re: my cat. They also treated her with love and care...not the case at other vets in MKE I've been to. The billing is fair and honest, too. Very happy! read more

If you are looking for kind, compassionate, caring veterinarians and staff look no further than The Small Animal Hospital. Recently my youngest cat got sick and my oldest cat was nearing the end of his life. Both had been patients of Dr. Vogel so I knew that, when I took them to her, they would get the best possible care--and they did. Dr. Vogel listened to my concerns and gave great advice about the next steps for both of my cats. My youngest cat is now back to normal and the older one succumbed to his illness. I could not have gotten through these trying times without Dr. Vogel and the incredible staff. read more

I have been so happy with the staff and Dr. Bennetts here. They have taken fantastic care of my rabbit. The staff is very friendly and knowledgable. My rabbit had a broken jaw a few years ago and with the expert care he received from Dr. Bennetts and her team, he has made a full recovery. Small Animal hospital has always called with updates when my rabbit has had procedures and I have never felt rushed while I am there. I would recommend anyone to take there pets here for fantastic care. read more

I don't have much to complain about with Small Animal Hospital. I wasn't overly impressed but I always wasn't displeased with the service. I brought my cat in when he was sick and they cared for him one day and I had to bring him in again the next when he wasn't getting better. They performed lots of tests on him (expensive as to be expected) and couldn't figure out what was wrong. I had asked them to hold a check for me since the bill was quite large and somehow that got mistaken and they ended up cashing it the next day. Annoying, but not the worst. The one thing I did appreciate is that when they could not figure it out they referred me to an Animal Emergency Center and it was discovered he needed emergency surgery for swallowing a toy. They did everything they knew to do and didn't make me feel bad when I cried when they didn't have answers. I have found a place in the area that is less expensive which is the reason I have chosen another place over Small Animal Hospital (see my other reviews if you want place it is). I had a decent experience and would overall recommend them. The reason I have given them 3 stars is because of the price point. I have found other places that offer a better value. read more

Read the one star reviews - this is a for-profit business, not a caring institution. First, when you call you will be immediately put on hold and you might have to call back again and again to get a live person. This happens each and every time so make sure you have tons of time to call and wait. What's weird is there are 4-5 people at the front desk when you go in who aren't handling calls or doing much else. Then you will have to wait a month to get in or take your dog to see a different vet - they don't care about continuity of care. You will never get to talk to Dr. Vogel directly, she will have you talk to untrained receptionist or the unprofessional manager who are not medically licensed to provide care and have never met your pet. Yet, you are expected to discuss a course of action with them as they relay what you say to Dr. Vogel. This game of "telephone" goes on for each and every incident. When the manager responds to this post (as she has done with all the one-star reviews) - that will give you a taste of how they handle problems, which is: an aggressive firewall where you never get to talk to your vet to directly solve problems and develop a course of action that all parties agreed to. They don't want you to advocate for your pet, just pay for unnecessary tests. Go somewhere else! read more

DO NOT TAKE YOUR PET HERE! This establishment cares more about the $$$ than about your four legged family member. Fool me once: I took my puppy to this vet for his first annual exam where we also discussed neutering. At this time, the vet noticed a small hernia. She described the small bump on his belly as very common, typical from the umbilical cord healing, and completely harmless. She pitched the idea of removing the hernia while he was already under anesthesia getting neutered. How nice of her to suggest this seemingly simple, extra little procedure, right? WRONG! That simple procedure cost me an extra $300!! The doctor NEVER mentioned an additional cost. I understand veterinary practice is a profitable medical business. Unforeseen situations occur and complications can ensue. Something simple can go wrong and will end up costing more because more materials, time and labor were used. However, the doctor said the procedure went as well as it could with no complications. I took him in for his one year check up exam. I had my concerns of how much this exam might cost so I called and asked for a quote - $85. Fool me twice: Ending the exam, I go up to counter to get the bill - $152. Now granted, I could have been misquoted because they weren't including the Rabies Vaccination - The due dates of vaccinations for my dog were incorrectly entered into their computer system. He was due for Rabies, but the system and doctors did not know this. Even still, a Rabies Vaccination isn't an extra $65. Shame on me for taking my dog to such a dishonest establishment. The next morning my boyfriend and I went to the Small Animal Hospital to get any paperwork I would need to bring to our new vet. We decided to talk to the Practice Manager. After explaining those two scenarios we also stated they were losing our business. The women was unapologetic, defensive, and insulting. "People get misquoted a lot," she says "and you just aren't educated on veterinary medicine." HAH! My boyfriend's parents are BOTH vets and we did our research on ethical veterinary practices. Not the best way to handle unsatisfied patrons. read more

We've been bringing our cats to SAH since we moved to Milwaukee in 1988 - that's 29 years! They are awesome. Great doctors. Great staff. Excellent care - both regular and emergency care - and our kitties love Dr. Geiken and Dr. Banks. Lovely new facility. It was recommended to us 29 years ago, and I have highly recommended it to others during that entire time. read more

A beautiful state of the art facility with great staff. The veterinarian was very loving, knowledgable and passionate about helping my dog. Reasonable prices. If you need a new vet, definitely check these guys out! read more

Took my dog here almost a week ago. Turns out, he has fleas (even though I give him topical meds for prevention). Fleas, not a big deal right? Pretty easy to take care of. Well. The vet herself was great with him but the office is so frustrating to deal with that I'm going to find a new vet. Here's what happened: The dr wrote us a prescription but didn't have any in stock, so she said we could just go through one of those online pharmacies like PetMeds. So we did- I wanted to get the meds shipped ASAP so in addition to mailing them the paper prescription, I emailed them a scanned copy. PetMeds said that they'd accept the scanned copy of the prescription as long as the vet was able to verify over the phone that they'd written it. But the vet office REFUSES to do so. PetMeds has called them two or three times but they will not just confirm that yes, the dr wrote this prescription. And they cannot give me a good reason why- they just say that they don't deal with PetMeds. Seriously, that's all she would say. But the vet TOLD US to go through PetMeds so none of this makes any sense. I can't find this medicine anywhere else and my dog and house are full of fleas and Small Animal Hospital is being so unhelpful and unreasonable. Also, the person that I've spoken with there has said a couple of times that she'll look into "the situation" and get back to me- but she never did, I had to call her back both times. I am so upset with this place right now. My poor helpless mutt has giant oozing open sores from scratching himself so much, home remedies are a very poor placeholder for these meds, and this vet clinic is more concerned about upholding nonsensical policies that they think is better for their bottom line than for the health of my dog. There is really no legal reasoning for their refusal to verify their own prescription. PetMeds is a licensed pharmacy in full compliance with regulatory laws, and the American Veterinary Medical Association states that veterinarians should honor a client's request for a prescription instead of selling the medication themselves. It's in their code of ethics. I wish Small Animal Hospital would reconsider their absurdist policies. Until then, I'll be taking my dog elsewhere. read more

I have been taking my cats to the Small Animal Hospital for about 10 years. I have tried other places here and there that were closer to my house but have decided that it is worth the extra drive (even with a cat that gets carsick) :) Dr. Bennetts is amazing!! She is so gentle and extremely knowledgeable. The staff is great! The front desk staff are very friendly and the vet techs seem to be able to handle anything....even my naughty cat that tries to bite them every time! You will not find better care for your animals anywhere else in Milwaukee. read more

Be careful - 3 weeks after surgery was done AND paid for they called me saying they messed up and forgot a charge on my bill for 275.70. They were NOT willing to work with me on the additional amount THEY forgot to charge me in the first place and were extremely rude about it! Held NO accountability for their error. The total was much higher than the verbally quoted price (8 teeth extractions on a cat for over 1100 dollars), however, according to them the amount the vet noted in their system was what I was charged - this amount was hundreds more than what the vet quoted me verbally for 'worst case scenario.' Always, get a quote in writing. If you want get overcharged, and charged even more weeks after services were done and paid for, then go here. Oh, go here if you want rude support staff, too. So disappointed. read more

Not concerned about your pets welfare, only your money. Had been bringing both our cats there for quite some time, and one of our cats required prescription food for urinary issues. We moved a ways away and needed to replenish our food stock so we ordered from a reputable online retailer. Small Animal Hospital would not provide the prescription and said it was illegal to provide without a yearly checkup (checked on this and there are no laws to this effect). Meanwhile they had been selling us this food for three years without a checkup. Switched vets, our cat nearly ran out of food, Small Animal Hospital didn't care. read more

We took our cats to this vet mostly because it is close to our apartment on the East Side and our cats do not travel well. I was initially put off that I had to pre-pay for the exam fees because I was trying to get appointments for two cats. We weren't going in for anything special, just yearly physicals and vaccinations. The exam cost $45 per cat and then another $25 each for shots and fecal analysis (roughly $140 total). The tech who started the preliminary exam was a little awkward, but all-in-all, competent. When the vet came in we were expecting to be rushed and hurried out the door, but she was completely thorough and even spent time addressing extra behavioral and eating concerns we were having. Granted, we had two cats to get examined, but she stayed with us for about an hour chatting about our kitties. I was also relieved that she did not push any products or crazy recommendations on us, as other vets have. Our cats are very large and both could stand to lose some weight, but where a sother vets have made us feel guilty about it, this vet was very understanding about the difficulties of having multiple cats and trying to control their eating habits. She gave us reasonable solutions to try, but all the while was very sensitive to the limitations of the situation. I recommend this vet to anyone. They were incredible. read more

I have been taking my dog to this clinic since I adopted him in 2011 and my cat since 2013. I started going here because it was a vet that participated in the free check for adopted animals from the Wisconsin humane society and it was near my East side apartment - I was very happy with my dogs level of care here, so much so that even when I moved far away to Greenfield I continued to take my animals here. I did at one point try a different Greenfield vet because they were close to our new apartment and never again will I do that! That Greenfield vet was so physically rough with our 16 year old cat and it really proved to me how not all vets are created equal. The lady vets at small animal hospital are very kind and knowledgeable. I feel they do really care about animals. I especially want to recognize Dr. Pam Geiken and Dr. Becky Banks. Dr. Geiken has a gentle, healing nature that she brings to the room and the compassion and knowledge for animals is evident. Dr. Banks is probably the nicest vet I have ever had the pleasure of watching my dogs interact with. She actually gets down on the ground to play with the pets! I also really like that she refers to me as my dog's "dad" - some people may think that's weird but, I am his dad! He's my fur baby. So to me that just shows that she gets it, these are our family members. You can tell this is more than a job to them, this is their passion. In 2016, Dr. Pam Geiken was so caring and gentle with our ailing, elderly cat. She knew how much we loved him and she helped provide care to extend his life. He lived to be 17 and then we had to make the heart breaking decision to put him down. I did not feel pressured by her to do this and she thoroughly explained our options. I believed her judgement when I asked if she felt he was suffering and I needed to hear that from a vet I trusted before making the sad decision to let him cross the rainbow bridge. I plan to take our new cat to see her as well. My dog has seen all of their vets, the only vet they have that I'm not particularly fond of is Dr. Vogel because she always is on me about my dogs weight, to the point of making me feel embarrassed. I like that they give you itemized breakdown of services (by request) so you can decide what to do. The prices are comparable to the area, so I am not sure why this vet has a reputation for being expensive. In fact I always found the prices reasonable, and for the level of care, unmatched! For many years even when I was making $10 an hour, I could still afford to take my fur babies here and get them quality treatment. Overall I recommend this vet for your fur babies. I wouldn't trust my animals with any other vets! Updated 4/2018 - I just wanted to take a moment to update my review and give a shoutout to the wonderful Dr. Becky Banks at the Small Animal Hopsital. A few weeks ago, I had to make the difficult decision to put down my beloved dog Roscoe. He had gone to this vet his entire life, and I could not have asked for a better vet than Dr. Banks to go through the end of his life with. Her kindness and caring really made a difference to both me and Roscoe. I never felt pressured by her to make any certain decisions, and she let me call her multiple times when I was extremely distressed about his deteriorating condition. She actually cried with me when she put him down - this made me feel like Roscoe's life truly mattered to her, and it gave me comfort. It's awful to lose a pet, your best friend - its important when you go through that you have a vet you trust. I have no regrets about any of the care Roscoe ever received, I am confident he had all the best options available, and if I could do it again I would choose Small Animal Hospital every time. In fact, I recently got a new puppy - and he is Dr. Banks's newest patient now! We continue to make the drive from Greenfield to this vet because I don't trust anyone else with the life of my fur babies, they are my world!! read more

Worst vet. Care more about their bottom line than the care of pets. Would not care for dog after telling me they would. I stopped going here years ago because although the care was ok, they were always trying to get me to buy more stuff from them. Thought I'd give them another try. Made an appointment no problem, then was told she'd need a full check up because I could sue them if anything was wrong and that anal gland expression was the same as a dr performing surgery without a check up first. Oh really!! Found 2 other vets who said no problem to helping my dog. This place just finds ways to get you to spend as much as possible, Get ready to empty your wallet if you come here. read more

Overall, this place is easy to find, convenient, and the staff is very knowledgeable. I was able to make an appointment for my dog within a few days. Since this is my first dog the vet tech and the vet discussed which vaccines he needs and why. They set me up with everything I needed and also did some tests for me. The only complaint is it took them a while to give me the results back. However, the results are in the labs control not the clinic. read more

I love that they give you an itemized breakdown of the costs of your visit before you agree to any treatments or medications. It helps in deciding on some of the more pricey, "not sure if they really need this, but it's an option" things. read more

If I could give no stars I would...I will not be returning to this clinic due to the arrogance and lack of compassion of the staff. We were 13 minutes late honestly due to a death of a friend. My son's cat was ill and we did our best to get to the appointment in the cat's best interest. These ladies coldly and selfishly would not see us. Horrible customer service to say the least...I am a nurse and would only hope animal health care providers would posses the same compassion and understanding for a sick beloved pet. Sorry to say not these so called caregivers...Additionally they charge significantly more than other vets in the area...I encourage all not not give encourage and support this group of veterinarians...money is their first concern. Thank you for taking my advice into consideration. read more

My wife and I moved to Milwaukee from California about 3 years ago and this was the vet clinic that was nearest to our home in the East Side. We now live in Bayview and we still bring our animals here! All of the vets, techs and receptionists have been exceptionally nice and attentive to our pets. But Dr. Banks is the reason we continue to make the drive any time our animals need veterinary care (even though there is clinic 2 blocks away from our home). From day one, she has been so kind and sweet to our very neurotic beagle, Roxy (RIP ol' girl), our nervous Piglet, pit-bull of a dog, Evie, and our hyper but insanely loving dog, Monte. She is every dogs best friend and is always so friendly and personable, as I'm sure she is with all of her clients. It's like talking to a friend. She even tried to get me a job at Small Animal within a week of us moving to Wisconsin (sometimes I wish I would have taken it when I had the chance). She has great patient care and follows up with us when our epileptic dog has ER visits at Lakeshore...she's just the best! I appreciate the care (and cookies) everyone has given our animals and will continue to bring them here until it is not geographically feasible. Thank you for all you do! read more