The entire staff (Dr. Johnson, MK, Toshita, Tamara, Christian, Marissa & Minerva) are all very…read morewonderful. They're friendly, very accommodating with scheduling, very encouraging and most importantly, they truly want to help their patients heal. Most insurances are accepted and their appointments get booked pretty fast, so don't hesitate to give them a call!

Physical Therapy front desk receptionist in Dec2016-17 & the therapist from then was rude by…read morecalling me a liar, stating I need a script from a physician to come to physical therapy (PT) even though I gave them my post operative notes from an approved Medicare surgery. Medicare states that all "original medicare patients" do not need a script for anything except lab work or imagery. Medicares website policy on PT states: Medicare Part B (Medical Insurance) helps pay for medically necessary outpatient physical therapy. (Medical necessary means: Health care services or supplies needed to diagnose or treat an illness, injury, condition, disease, or its symptoms and that meet accepted standards of medicine.) The physical therapy centers "interpret" Medicare's statement as "only a doctor can deem it a necessity" & because PT clinics don't have "MD" credentials, you have to get evaluated by a physician outside their PT clinic for approval of PT prior to receiving treatment. I've received answers from several different customer service representatives at Medicare & their supervisors. They've stated that it's not a necessity to get a script when I: 1. Have an MRI diagnosis 2. Accomplished pre-op PT before Medicare surgery approval 3. Have the surgery approved by Medicare A physical therapist can do an evaluation after surgery & write notes to Medicare that PT is needed after my approved Medicare surgery per the "specific Medicare written guidelines". You cannot find where the necessity must be on a script from a doctor nor it has to be from a physician outside of the PT office. After an MRI diagnosis by a radiologist doctor, I had a July 2021 surgeon visit & an August 2021 physical therapist evaluation in which they both stated physical therapy is not how you treat my injury...only surgery can fix what I have... But yet the PT clinic booked PT appointments even though the injury was deemed "surgical repair only". The PT made my injury worst. Wouldn't you worry about not getting reimbursed for an injury physical therapy is clearly stated it won't help? Which means my Aug-Sep2021 physical therapy should have not been paid for by Medicare since PT was NOT "...medically necessary...". It seems as if interpretations should not include words not written. Clearly the Medicare words written does not state in what form to receive my diagnosis/injury. Which makes this companies assumptions unwarranted. But allegedly PT still has to be booked to "check a box" with Medicare because, Medicare won't pay for surgery unless you try PT 1st even if it's medically written that PT isn't medically necessary for my particular injury. So you're saying Medicare would risk injurying a patient further after 2 medical professionals tell them that PT will not only not make the injury better, but could further injure the patient? Regulations change periodically in any job & Medicare isn't any different. This office might want to keep abreast of how to write evaluations to ensure reimbursement. It just seems as if this company wants i.e. a surgeon to agree with a therapist prior to a therapist eval when Medicare only needs 1 statement from anywhere (MRI, lab work, post-op notes) diagnosing me & then have a therapist professional state how to proceed after the diagnosis.

Excellent treatment given during recent visit. Clean facility, no long wait, highly recommendread more

I've had the most positive and pleasant visits to this Urgent Care location. The staff is so nice…read moreand the nurse practitioner I've seen, was such a sweet and lovely person. She really took her time to explain things to me and gave additional information that should help me. She eased my fears. Her bedside manner was phenomenal! I initially came in right before a major holiday in a panic. Since it was fairly new and not a lot of people knew about it, I was able to walk-in and be seen within minutes. I've suggested it to a few family members and they had the same positive experiences. It's a great addition to the area and if I ever require fast and efficient medical services, I will forever stop here first.

I arrived for my 9am appointment with Julia Gabriel, NP a few minutes before the office officially…read moreopened. I called and texted the office number because I was having trouble finding it according to the google directions -- if you're at the New Deal Cafe, it's the brick building next door, and their entrance is the NORTH green door on the lower level of the building. Once I was inside, I was immediately prompted to check in at the kiosks in the waiting room. It was an easy process with iPads, and they captured images of my drivers license and insurance card. There was NO WAIT, and as soon as I was finished checking in, I was brought into a patient room by Julia herself. Since it was my first appointment there, I supplied my medical history, list of medications, etc, and she took all my vitals. The room was a nice size, with holographic privacy screens on the window that made pretty prisms from entering sunlight. It was all very clean. Julia was easy to talk to, and listened to me well. I didn't feel judged or pressured, and she answered all of the questions that I had. I'm glad that I found her!

I first saw Julia Gabriel about a year ago when my doctor's office (not anymore) did not respond to…read morea voicemail and online request. I was able to get an appointment as a new patient the same week. Everything was easy and NP Gabriel was easy to talk to and extremely thorough. I was able to have my bloodwork done there as well. I just went back, I was able to get a next day appointment after a visit to Patient First and am pleased to report the experience was great once again, I had a couple of different concerns and once again was listened to. I had also sent some reports thru email the day before and was happy that they were referenced so I can once again say fantastic and thorough service!

I would leave no stars if I could. This seems like a fly by night chiropractor service…read more Nothing is personalized you receive treatment in a open area so there is no option for privacy. And it looks like everybody is getting the same treatment although you have different pain in different area. I honestly can't see anyone choosing to come here based on the treatment I got. It's just bed vibrations, heating pad, and muscle rub. They might but the shock thing on your back. It's cookie cutter treatment. I watched as the office staff put everybody on the beds and not properly clean them after each patient. Although no one skin is exposed they are laying on the same beds for extended periods of times they are not spraying or wiping the entire bed. Leaving towels down and all patients lay on the same towel they just wipe down the head & foot of the bed. Lastly I wasn't able to make a couple of appointments because I was using the car that was involved in the accident to get to my appointments. The office manager never asked or inquired about my situation. She rudely told me that she was going to discharge me and I would have to pay out of pocket for the service or it would go to collections. I had to remind her about customer service, patients rights, and threaten her that I would be prepared to sue before I paid out of pocket for not coming to an appointment that I communicated each time what my issue was. I had to insist on speaking to the doctor because she was adamant that she is the office manager and the only one able to address my issue. I was able to speak to the doctor who tried to back her staff until i demonstrated how I was trying to adhere to their policies but due to reasons outside of my control couldn't make it. Had no other choice but to reschedule me. If getting care from a staff that is caring, from a facility that practices appropriate sanitation and getting good customer service is important to you go some where else. This is not it!

On September 8, I was in a vehicle accident (Slammed in the rear) which caused three painful…read morebulging discs. Today is December 3, my back is close to 100% healed (90%) thanks to Dr. Gela treatments. She provided awesome care in the clinic and outside the clinic. She gave me exercise tips to use at home for a quicker recovery. I highly recommend Dr. Gela to anyone looking for a better quality of life (Accident or Aging issues). I walked into her clinic 5'7 bent over in unbearable pain. Today I stand 5'7-1/2, feeling a lot better due to her adjustments. Dr. Gela entire team are pleasant and comforting; and, the clinic is clean and smells good. Yours Truly, Iris Davis

One of the best practices I have ever visited. Staff is friendly, thorough and they LISTEN and dont…read morediscard your feelings. Chante Whittaker is PHENOMENAL as is Dr. Ibe! Test results came via the patient portal, however I was called via video call to discuss the results as well. HIGHLY RECOMMEND!!

I was referred to this practice because I was looking for a new primary care and this was the RIGHT…read moredecision to make!! From scheduling the appointment to arrival and the care--amazing! They were helpful, caring and polite the receptionist was truly made this a memorable experience. I'm a new patient and the day of my appointment it was very smooth. I received a warm and polite welcome upon arrival. The facility is very clean and looks pretty new. The staff is all women from different backgrounds that was also relatable to me as well. I was told this is a one stop shop and I'm so glad I decided to check it out. Doctor Ibe is a gem, she made sure I was all taken care off and asked all the necessary questions needed to complete my physical. Honestly, I cannot say enough great things. You feel very comfortable here and I already recommended to a friend that is also looking! I'm very much happy with my experience and look forward to my future appointments.

Efficient, friendly, affordable. They offer many services for your weight loss journey. Answered my…read morequestions. The young lady who helped me (sorry forgot name) was informative and friendly. In and out time was good

The office personnel is very unprofessional. The understanding of having a lunch break however just…read morelike a restaurant the business should not be allowed close 10 min prior to the time placed online. If there will be a cut off with patients, that should be communicated on-line.

My children have been seeing Dr. Rhodes for 3 years. She's super thorough…read more Yes, the office is old and everything is outdated. She also always has long wait times. However, her care is worth it to me. She's always thorough with any issues and makes sure to order all and any bloodwork or tests needed to assure us that things are ok. That matters to me. We've had three other pediatricians. She's been the most thorough and takes however much time needed with each patient which is likely why she's always backed up.

This has to be the worst pediatrician office I have ever been too. The doctor is just ok and her…read morestaff is terrible. If you set an appointment you will not be seen until an hour or 2 later. They are unorganized. My son needed bloodwork to go to daycare. The first time they lost the bloodwork. We went to get it done a second time and then they mixed the blood with the wrong fluid or something. We are now on to the 3rd visit for the same bloodwork and I'm still waiting for the results a week later. I have been trying to get this done for a month and it has not been a good experience. Nobody wants to make their child suffer by getting pricked multiple times for the same thing. Also due to the delay my son is still not in daycare and it's messing with my work schedule. If u can take your child to another office I would recommend going somewhere else.

My visit went better than I expected based on reviews. I had a terrible fever and couldn't book a…read moresame-day appointment at my go-to center. I made an appointment here two hours ahead of time and I was seen five minutes before my appointment time. I spent about a half hour in the waiting room after checking in, but I was early, so it wasn't a big deal. My nurses and practitioners were all kind and understanding. They kept testing until we found the root of my issues and made sure I understood the severity of my condition. They also kept me in care until my fever went down. I'd recommend this place to anyone in need of urgent care. It's not glamorous, but I was given the care that I needed.

Appointments mean absolutely nothing nothing to this place. To call this mess an "Urgent Care " is…read morenot only misleading, it is absolutely false advertising. Medstar has a decent system, just not enough people. Three months to see your primary care is pretty normal. They will urge you to go to the URGENT CARE Instead. I have been going to Medstar since 1989. I think my new retirement hobby will be talking to people to gather data on Medstar.