I met Mr. Roland maybe six years ago before I purchased a truck from a dealership near his shop. I…read morewanted to have the truck checked out before I purchased it, and the auto dealer recommended Roland. I thought maybe that was a conflict of interest and wanted to take it to my own mechanic. My mechanic was backed up and couldn't get away, so I reluctantly took the truck to Mr. Roland, and I was beyond satisfied with his expertise, service, and kindness. He drove the truck and turned the steering wheel a few times while driving straight and explained why he did that. He turned down the radio to listen for any noises that may have been out of the ordinary. He did a few quick stop-and-go checks to check the brakes. He did a hands-on examination and told me that I would eventually need to have a tiny hole in the muffler repaired at some point, but it wasn't major and recommended a shop. He told me the tailgate latch was tricky to open, but showed me how to open it without problems. And he also guaranteed me that he could beat any price in town. With that being said, a year later, my GMC Terrain started stalling and shutting off whenever I would come to a complete stop, which was kind of scary. I took it to Firestone, and they placed it on a machine to diagnose it and quoted $700+ to fix the issue. I then remembered Mr. Roland and went to see him. He called one of his technicians out, and while the car was running, he asked the technician what he thought was wrong? The technician put his ear to my car to listen to it and told Mr. Roland the exact same thing that Firestone had said. That was very impressive considering they did not have to put my car on a machine to diagnose it. Mr. Roland, not knowing what Firestone had quoted me, said it would cost me about $300+ to repair it. They were kind of busy that morning, but he managed to squeeze me in. I went next door to Cracker Barrel for breakfast, made some business calls, played a few games on my phone, and did a little shopping to pass time. Within two hours, my car was ready. I've been back a few times to have my vehicles inspected and/ or repaired. In fact, it's been a while, and I need to have my GMC checked out again, so I'll be calling Mr. Roland.

Roland has been my family's main "vehicle whisperer" for many years and I recommend him to any…read morefriends, or just acquaintances, who need a trustworthy, honest place to go for repair.

I'd give this place 10 stars if I could! The best experience I've ever had with a mechanic! They…read morefixed a mistake made by Dave's Auto and Tire (who had my car for 2 weeks to change my shocks-completely messed up my car). Auto pro looked over my entire car, tightened everything and let me know what needs to be taken care of in the next 1,000-3,000 miles and didn't charge me a dime! Friendly, and we were in and out within 30 minutes! Thank you, Autopro! I'll be back for any car maintenance in the future!

My neighbor recommended this place otherwise I probably never would have ended up all the way on…read morethe other side of town, and I am so glad she did. They were the only place that would replace my steering rack besides the overpriced dealer. I won't name names, but the previous mechanic I went to didn't want to do it because they could only get a dealer part and I guess they were more interested in marking up aftermarket stuff than doing the repair. Their loss. I get my oil changes here now too. I'll drive to the other side of town because the service here is actually professional and good, and not lackadaisical like the previous place up north that's closer to me. They have the most competitive labor rates and can do alignments, so they've got just about everything covered.

Great group of skilled technicians working in an extremely clean shop…read more Methodically solved a difficult electrical issue my 32 year old Mercedes had that others couldn't. My 2 old Mercedes have found a home.

I'm giving it a slightly higher review because the lady at the front was very kind…read more My car broke down last week and I had to get it towed to a shop to find out what was wrong with it. Once it was at the shop I figured I'd just "support a small business" and let them do the work. I get a call that they believe the issue is the spark plugs. The diagnostic isn't free (it's literally just plugging in a reader for the warning light) but they say they'll deduct some of it. I've worked on my car before and I have an idea of how long it took in my old cars because I did the work myself. But I didn't have a spot to do it, tools, or honestly...the time and headspace. They come back with $500 for diagnostic, parts, labor. Now I'm a little annoyed because I know spark plugs aren't that expensive, but I thought "maybe because it's a newer car it's harder to get to those parts so it'll take a bit longer". I agreed and let them do it. This is where it gets more annoying. They come back and tell me the $500 spark plug job didn't fix the issue and I need my ignition coils fixed and that brings the total to $1400! Now I'm actually mad. I said no thank you, I can figure something out later but I don't have $1400 lying around, the week of Thanksgiving, right before Christmas. The front desk lady is apologetic, she understands and tells me she'll call me back. She knocks $50 off the job I get my car back. Look...to be fair, my car needed a tune up 50,000 miles ago, and those spark plugs were dead (good job Mazda on making good parts). But $1400 was nuts. THEN I looked up how to change the ignition coils on my car and I was overtaken by rage. The spark plugs would've taken them no more than 30 minutes. The most expensive spark plugs at any auto parts place would've cost me $100 tops, they charged me $160. The ignition coils are expensive, and at an auto place would've cost $600. I paid $300 for all 4 and they arrived in 2 days. The work...to change the ignition coils took 10 MINUTES, 10 MINUTES. That means that this shop charged $164 for 20 minutes of work on the spark plugs. Then wanted to charge an additional $300 for 15 minutes of work on the ignition coils. Which BTW, if they had done all of the work at the same time would have been 30 minutes tops because you have to remove the ignition coils to get to the spark plugs.

I had a leak in the transmission on my Malibu and was referred to J Car. I thought it was going to…read morebe a costly repair requiring them to pull my transmission. The guys at J Car said the leak was in a location that could be repaired without removing the transmission which saved me a lot of money. The repair took only one day. I appreciated their honesty, fairness, and the quality of the repair.

Super nice folks. Got my Suburban in and out in one day. Get comfortable and trusted the service…read moreand info.

We took our Acura MDX for 105K mile Timing Belt, Serpentine Belt, Pulleys, Tensioners, Engine Oil…read moreSeals, and Water Pump Replacement. They used OEM parts and were very competitive on pricing saving us over 40% of what dealer would have charged. An added benefit is they are within walking distance (about 0.4 mile} to downtown Asheville, so we dropped car off in am and spent night in town and picked it up the next morning. Car runs great. Very competent staff and impressed with knowledge and helpfulness of Teresa and Mason. We will definitely use them again!

I had went to this mechanic to have a plug on my AC compressor electro-magnet clutch replaced as it…read morewould intermittently cut out. Key word is intermittently. They took my car in, said they duplicated the problem and that a grey plug was loose. They plugged it in and it worked. Sure, okay. $100 to plug in a plug. At least I don't have to deal with it. Two weeks later my car has the same issue. I call up and the scheduler told me to come in the following Wednesday. I did just that, and when I came in, they told me it was the previous Wednesday and to reschedule... okay, fine. I went right home and ended up repairing the plug myself, which was different from the plug that they "plugged in". I video taped what the actual plug was and showed them it connecting to the compressor and asked for a refund. They told me to come back the next week when the owner was there. I came back and they said "the owner is at the other location but said no." So not only did they waste my time three times, but they stole $100 because their electrician of 30 years couldn't properly diagnose a simple AC electro-magnet clutch connector and still had to get paid. They told me it was fine when I took it, even though its an INTERMITTENT issue. Think twice before coming here for any electrical work or any work at all for that matter.

I was passing through this small town when my Jeep Wrangler's sway bar link broke after hitting a…read morepothole. Of course, it happened on a Thursday night when everything was closed, and I was seriously worried about getting back on the road in time. First thing Friday, I drove up to Empire Automotive, explained what happened, and they jumped right on it. The mechanic checked it out, explained the issue clearly, got the parts quickly, and had me back on the road in no time. It's rare to find a shop this responsive, especially last-minute, and with such great service. If you need any mechanical work done--whether you're local or just passing through--I couldn't recommend Empire Automotive more.

I contacted John about getting an oil change and doing an inspection since I'd had my Cooper…read moreCountryman a year. Since they are a BMW qualified service center I asked if they could do my Mini. I had the rear break pads replaced and they took care of a bad motor mount. I'm pleased with their work and would recommend Empire Automotive for your late model (2017-on) Mini.

I recently was away from home with a problem with our Mercedes and no tools or place to repair it…read more They got the vehicle in very quickly and repaired it very quickly. They did a great job and the communication was timely. Highly recommended!

wanted to get ac service they told me car wasn't worth repairing I ask for ac service not for you…read moreto determine the value of my car that I'm having no issues with when I questioned the 400$ bill before you even looked I knew this was not good idea but I paid for ride home thanks for closing my sunroof but I wouldn't waste my time they seem to have they picks I just realized I had car there before and they took my program ecu and replaced with factory it took forever to get my car to run like it did before they touch it

I really appreciate that the guys got the job done ahead of the anticipated repair schedule, for a…read morereasonable price, and everything was better that expected.

I have never reviewed anything before in my life- but Sam's is a business truly deserving of 5…read morestars. Being a naive teenage girl, I refilled my moped with diesel instead of high octane gas and stalled out by Sam's before I could even leave Broadway. Bordering on the point of hysteria, I parked my scooter behind Sam's shop and left for the night. When I returned the next day and started to tell them what happened, the mechanics identified the problem before I even finished. Sam and team fixed my scooter in under an hour at a more than fair price. I will be recommending Sam and his amazing staff to all my friends.