Customer service representatives on the floor were genuinely annoyed they had to help me by opening…read morea locked cabinet. there was one cashier that repeatedly called for assistance and instead of helping a group of men stood nearby laughing. It was unwelcoming, inefficient, immature, and an overall terrible experience.

I waited for some time for an associate to assist me. Supervisor Aaron explained two things: first,…read moreas customers, we must wait no matter how long it takes for his associate to be ready; second, if we have any complaints about his associates, he will defend them because they are his employees. Honestly, this leadership person is a bit not good at communicating. Best Buy, Best BYE !

Worst company ever to deal with. I never go through the trouble to write negative reviews but I…read moremade it a point to this time. They send out used items that are claimed as new and in top of that, they are defective and don't work! I called some guys named clad and he was the rudest person to speak with, he actually hung up on me when I asked why I got a used item that doesn't even work! Then to get a replacement they made me may for a new board and 30$ in shipping. When I sent them the board back they refused to give me a refund!!!! It's nuts how these guys are even in business still. Just type their name in a search engine and see all the negative comments.

Read the small print!!! For some of their merchandise, there is 1 line below the item description…read morein blue text that says, "These units are Manufacturer Refurbished and have minor scuffs and scratches, but are fully operational and function as intended". Unlike most respectable companies, the product name does not say "(Refurbished)". Upon buying my daughters laptop for her 17th birthday, my wife and I wrapped it and it sat for 1 1/2 months until her birthday. When she opened it, we were surprised to find that it was not new as we thought, and after reading the small print online, we realized just what an incredibly dishonest company Ascendtech is. There were no minor scuffs and scratches on the laptop. Instead there were horrible scratches and 1 deep gouge near the battery of the laptop. There were no manuals, no cds, no factory stickers... nothing. It came with the power cord and that was it. Also, the touchpad did not work correctly. There were no click functions for the touchpad, and the mouse just kept moving erratically across the screen. After 3 hours of troubleshooting, I realized that not only had the driver for the touchpad not been updated, but it was the completely incorrect driver altogether. The touchpad was a Synaptics touchpad, and the driver was a generic driver that wasn't even for the correct operating system. Upon e-mailing the company to try to get a RMA# so I could return the laptop for a full refund, the person that e-mailed me back stuck to his guns about their return policy. It's only 30 days, so if you do buy something as a gift from this company, open it right away to make sure you got what you paid for. In the end, I got a laptop for my daughters 17 birthday that absolutely was not fully operational and functional (until I fixed it) as advertised, and there were much more than minor scuffs and scratches. I will not EVER do business with this company again due to their dishonesty about the products they sell. I would highly advise any other prospective customers to look elsewhere as well.

Very friendly, cooperative, understanding, professional, reasonable, knowledgeable, and reasonably…read morepriced!!!! I have brought my gaming PC to them twice. The first time was when I unknowingly put thermal paste underneath my CPU and ruined my motherboard. So after I purchased a new motherboard, I was still having issues with the PC. I took it back to RizTech and they were able to fix all the issues that I was having. They are amazing people, and are very tech-savvy. Not to mention it's a small business! This is all after a friend of mine recommended them to me because she has been going to them every time she has any sort of issues with her Nintendo Switch, or other devices!!! Thank you so much RizTech!!!!

I was originally willing to chalk this up as a bad experience simply because it wasn't what I…read moreexpected. The owner was willing to offer a refund for the file issue. When I returned to the shop to get my refund, I brought the laptop. The owner, the day before, had had me try to log in after offering me the refund, but I had forgotten my password and needed to try at home. However, knowing I had to download over 200GB of files from OneDrive myself, I spent 45 minutes trying to log into Microsoft across my phone and three PCs, but could not. Tech A was cool toward my presence but listened and helped me get logged in. While the refund was processing, I opened the OneDrive box and noted out loud that it was asking to upload, but I needed to download. That is when Tech B snapped at me, saying, "YOU don't get that." He meant that because I was getting a refund, he wouldn't help me. I pointed out that even for the full fee, the shop had originally sent me home with zero instructions on how to log in or download my files. Up until Tech B's words, I was going to move on. As a senior citizen, that petty comment and his angry, dismissive attitude are what I will remember about this business. A sincere apology from the owner and the technician would make this right, but so far, they have chosen not to take that path. UPDATE: I formally notified the owner via email about this incident, and he chose not to respond or address his staff's behavior apparently. I took both of my computers to Ram Online in Brunswick, where they treated me with total respect and started the OneDrive download for free in under a minute.