Getting the insurance was easy, especially since I was already a State Farm customer. Transferring…read moreto a different syate was a nightmare thanks to this office. My name got randomly changed by them. They issued a check under that name. I could have used the check with the name I had given them, even though I have changed my last name, but not my middle initial. The ignorance, rudeness and complete incompetence is astonishing. Trying to get it sorted out took my agent where I am now sorting it! Then, the call I received from this office was abrupt, rude and snotty. State Farm isn't the problem, this office is. Find a different office!

I have had great service with them for the last few years. I called to change my plan with the…read morerecent sale of my house and one vehicle. The woman who was helping me switch up her tone and was pretty rude when I was just asking questions about the policy. Will definitely be switching after my most recent interaction.

So far, I'm very pleased with there customer service. Everytime I have made a request to fax…read moreinsurance information to North Carolina DOT or any other agency it has been taken care of immediately. Special thanks goes to Sally Knott!

Have had them for 1 month, 1 day. I got charged 10 dollars for a late fee. I literally just paid…read morethem. They suck at replying. Had to ask several times for my insurance card. Was told it was sent to my email, never got it. Finally got it via mail. Was told " that's how the home office does it" you'd think being a new customer they'd explain these ridiculous late fees. Don't feel comfortable with this service. We'll see how this month goes.

I called up the women here before making my way across town; told her I could meet her around 1:30…read moreso she could take her time on lunch. When I arrived before 1, I noticed the sign on the window said "will be back at 3:00!" It's just bulls*** & inconsiderate as hell to make someone wait 3 hrs for a lunch break & not discussing that before hand when the opportunity was there. If I didn't need the insurance I would cuss this women out right now, but instead I'm going to let yelp know how I feel. I'm 7 months pregnant & today was my only day off. I've spent it waiting on a b****

From the owner: Personalized Service With Great Rates…read more Carolina Insurance: Where you get personalized service at great rates. At Carolina Insurance, we offer great rates and personalized service on your insurance needs including: - Auto Insurance - Commercial Auto Insurance - Taxi Insurance - Home Owners Insurance - Business Insurance - Commercial Insurance - General Liability Insurance We have great DUI rates available. We search for the right rate for you from - National General Insurance - Progressive Insurance - Universal Insurance and many more insurance companies We are Locally Owned and Operated right here in Jacksonville NC

I had major changes to my policy. Michelle Bennett was prompt, helpful and courteous. I was able…read moreto get my changes accomplished at the speed of need. I strongly endorse her agency for your insurance needs! A. Hemphill Surf City NC

Allstate says you're in good hands but you're not. I had an incident where a storm came through my…read morearea and I ended up with a leak that did some major damage. long story short I ended up coming out of pocket for repairs because they wouldn't cover everything and so I'm also out of a $1000 deducible as well. A week later a tree branch fell though another side of my roof and for starters, Allstate didn't want to cover it, Allstate wanted to send the claim to NCJU so they wouldn't have to pay anything, no problem, Allstate is a business and they only care to make money, NOT TAKE CARE OF PEOPLE. To Add on to this the person they sent to see my roof to see if they would cover the damage or not called pushing my appointment back because of a schedule conflict. I HAVE A HOLE IN MY ROOF! But they don't care, as soon as this is over, I will cancel the policy and best believe Allstate will not get a recommendation from me. As far as pricing, they are good when you need them, TRASH is the term that comes to mind.

The service provided by this company is the worst I have ever seen. I have been waiting for a…read morerefund for a cancelled policy for months. The latest was this email they sent me two days ago about the refund. "Per the carrier, the refund check was mailed on 11/07/2025 to 14710 US Highway 17, Hampstead, NC 28443. Can you please check?" I drove there to see what it was and found that the address is the Horizon Insurance building in Hampstead, and they required me to check on it. It is now two days later (Dec 31st) and I have not heard any news from them regarding the check that was sent to their office. Total incompetence. Service is great until they get your money. Once they have your money they forget who you are.

Communication is not one of this company/agents strong points. once they have you as a customer…read morethey are done!

Jennifer Barentine is the best!! She is always so helpful and knowledgeable when ever I need…read moreassistance with my automobile, renters, umbrella or life insurance! Thank you Jennifer for being so awesome. This is a great agency for all insurance needs, Shari Longo

Ms. Evelyn Conyer gives great customer service and gets the job done! I highly recommend her!read more

Hurricane Florence reeked havoc on this area of North Carolina several weeks ago. Despite the…read moredamage caused to Wilmington, and the entire coastal cities of North and South Carolina, Rob Cutting - State Farm Insurance was in the office and ready to handle customers claims a week after the storm hit land. We called on the Friday after the hurricane in hopes of starting a claim. Kyla handled our call and started the claim. She explained the whole process to us since we are unfamiliar with NC weather and hurricanes. We had purchased the NC named storm insurance when we originally set up our policy with State Farm. Since we had the coverage she explained that we file the claim with them, it then gets kicked to the state/FEMA, then back to State Farm. All our dealings would be with State Farm. After taking the information on our damage (to the roof and siding) she assured us she had all the information needed. She said to expect an email with the process and that it would include some names of companies that put tarps on damaged roofs. When the email arrived we didn't see companies listed for the tarps we needed so we called back. The company that originally said they were available had clarified that they only handle roofs crushed by trees and since that wasn't our situation the name wasn't included. Rob Cutting went above and beyond to provide us with several options before the day was over. We contacted the first name provided and got put on a list to be tarped. That's a whole separate five star review. On Saturday, yes the very next day, the State Farm Claims rep called and interviewed us on the damage. She took contact information for us and our daughter who is local and will be present for the adjuster when they physically come out to the property. After interviewing us she read back her report for our approval. Such professional service! By the third day, Sunday, our daughter had been contacted and an appointment was set for the following Saturday. While hearing nightmare stories from other people in the area and the hoops they are having to jump thru to find their insurance company is trying to weasel out of any coverage we feel fortunate to have our insurance in such capable hands. Thank you Rob Cutting - State Farm Insurance for the fantastic service during such a catastrophic time.

I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

I have had insurance with nation wide for many years me and my husband signed up with Frances…read morePierce she was very helpful in getting us a better price then we had.we never had a problem in all the years we have been with them my husband has since died and i am still with them and will not be going any where.I trust this company and enjoy working with Frances Pierce she goes out of her way to help you any way she can you can not ask for a better person to deal with.If i have a problem within a hour she has it fixed thats the kind of person i like to work with.

My husband has been with these people since high school he is 33 years old, these people made a…read moremistake and now we are paying for it. We have automatic withdrawal and they let our insurance lamps didn't make a good enough effort to get a hold of us, their excuse was that "we have so many customers" really so what the heck are we.. Don't even bother getting insured by them don't care about their customers and to be with them as long as we have and to have homeowners and mobile insurance and they didn't care to make things right.