I have used banks in the past, but when I moved back to Michigan I decided to go with a Credit…read moreUnion. Downriver Community Federal Credit Union was recommended by several people so I went with them. I think this was a very wise decision. I have been with DCFCU for over two years now and I am pleased and impressed with the services they provide for members. Whenever I've had a question I have called or stopped in and all my questions were answered. When I did have an issue, it was resolved immediately and steps were taken to ensure it would not happen again. If you're looking for a financial institution with people that care about their members I would recommend DCFCU.

I've done my banking with Downriver for 5 years now and think they are the best Downriver. I really…read morelike their electronic services which makes it seem I'm always right in their branch even when I'm not. They have no fees unless you choose to pay them and it's super easy to get a loan from them. I was kinda bummed to learn that Mike retired but the new guy has treated me pretty awesome so it all worked out.

I found them to be really helpful in me transferring my IRA from Fifth Third Bank, which is a…read moretotally useless bank. I refuse to do any business there anymore. 95% of the staff (Fifth Third Bank) are clueless. I've had one problem after another with this bank...going bank to mortgages and home equity lines of credit, none of which went smoothly. They wrote up my home equity line of credit on MY OLD HOME THAT I NO LONGER OWN. They had one competent manager, and she retired.

Super friendly peeps. This place was also amazingly helpful when my VISA check card # got stolen a…read morefew years ago - someone charged over $1000 straight to my bank account, and Flagstar handled the situation professionally and in good time. I ended up getting all of my money back (thank god!). I've had great experiences with Flagstar so far (knock knock); the bank's mission actually seems to be customer-focused. At this location, they have fun events from time to time, such as ice cream or hot dog days, to get people to come in. It's kind of hilarious. Anyway, everyone is super-nice here, and I feel that my banking is in good hands.

Have been long time customer with this bank. I love the local branch great to work with friendly…read moreprofessional. But every time I have a corporate issue I find them difficult to work with. They have come a long way with on line banking finally got that working well.

Hands down the absolute WORST bank I've ever dealt with. The only competent people they ever had…read morehave retired and now you are dealing with probably people who are being paid minimum wage and have NO IDEA what they are doing. Over the years, they have screwed up my mortgage (quoted me an interest rate when we refinanced and then when we showed up for closing, it was full interest rate higher) and I walked out and called the President or whatever he was of Fifth Third and he fixed it. Had excellent credit so could have gone anywhere. Then they gave us a home equity line of credit ON A HOUSE WE DIDN'T EVEN OWN ANYMORE. Our prior house! Now.....they have screwed up my IRA. When I rolled it over into their bank after I retired, I only did so because the VP at the time was very sharp and knew what she was doing. I have NO checking or SAVINGS there for a reason. Now, all they have are a bunch of flunkies who have NO IDEA what they are doing. Like every other business, the CEO's are making the big money and they are hiring minimum wage people. I set up my IRA with them when I retired in 2015, and figured I'd better check to make sure my beneficiary form is right because my copy is not signed or dated. Well, they HAD NO RECORD OF THIS FORM WHATSOEVER. I went today....they checked...NOPE DIDN'T HAVE IT. The guy who I talked to today argued with me whether Michigan is a community property state! NEWSFLASH! IT'S NOT. I can make anyone I want my beneficiary. He asked what my marital status is....which DOESN'T EVEN MATTER IN MICHIGAN. I had to fill out a NEW BENEFICIARY FORM, he said the one I had was outdated. I made the guy Google whether Michigan is a community property state before I left! He didn't even know this. Don't you think a bank should know? I asked him if I would get something in the mail reminding me when I have to take mandatory distributions. He said no. Today, I was told by the "manager" yes, I would. I cannot explain just how incompetent this bank is and if it were easy to do, I'd roll my IRA into my credit union but seems like they want me to talk to a "finance manager" first. When I am smarter than a bank manager, it's time for me to go elsewhere. RUN....don't walk from this bank.

The staff here are very nice and helpful when I have to come here for anything anytime.read more

Horrible experience. This branch doesn't seem to know how to complete a simple cash withdrawal. I…read morewas repeatedly told that I needed my debit card, which is simply not true. A valid driver's license or other government-issued ID is sufficient for a withdrawal, and for larger amounts, an additional form of identification may be required. The teller who initially assisted me was actually kind and professional. Unfortunately, the other two tellers were rude, dismissive, and kept staring at me as though withdrawing my own money was somehow an issue. When my teller asked for assistance, one of the other tellers insisted that they could not complete the transaction without a debit card. It felt like they simply didn't want to help. I left, went to another Chase branch, and my withdrawal was completed without any problems. The lack of knowledge, poor customer service, and unprofessional attitudes at this branch were extremely disappointing.

Laura is awesome ! Always smiling, bubbly, and cheerful. Her efficiency knows no bounds. If it's…read morewithin her power she gives me what I need. If I pitch something to her, she'll throw her suggestion which always worked out for my best interest. I hope she gets a promotion, raise, or both! We need more customer service sweethearts like Laura until machines take over . One day it's gonna be self checkout like the stores. Until then keep rockin on Laura!!

I've been unhappy with Zeal since they bought out my hometown CU. I've had 3 withdrawals taken out…read moreof my account in error - checks written by another member with a similar account number. Recently they changed my routing number with only a month's notice to order new checks. They did away with the AWESOME greeter at my branch. Just big business. No longer my community CU. I need out!

This bank is terrible. One day they are closed up with no notice the next day the machine to make…read moredeposits is not working. The ATMs are down at least 2x a month if not more. In the lobby when you walk in you are bombarded by "helpful" bankers that expect you to announce your business details in the lobby in front of everyone, under the guise of being helpful. But god forbid they should put on more than one teller, who also expects you to announce security details in a loud voice instead of being discreet. This bank practices some of the loosest security measures imaginable.

If I could give a lower rate, I would. This place is a joke. One ATM that works, the other rarely…read moredoes. And the staff is unhelpful to say the least.

Had to come in on a busy Monday afternoon and was very pleased with how eager and efficient Ms…read more Krueger was. She got me in and situated with opening up a new checking and savings account. Along with that she also looked into getting my new vehicle refinanced and we were able to see that the rates here could actually save me money! Absoltuely recommend coming here, as Nancy has done nothing but make me feel like family!

I love community choice! I was referred to community choice from my mother. She has been a member…read moreof community choice for awhile. Once I landed my first job, I started my account there and have been a member since 2017 and love this credit union. The staff members are so helpful whenever you need it and they are always doing their best to give you a great experience. Recently, my account was flagged for fraud, they detected it right away and I was able to have them dispute the charges and received my money back! I appreciate all of their help, they have been amazing and I know they won't leave me hanging when I need it the most-especially in those uncertain times when we're talking fraud! Thank you again to the staff members of community choice for all of your help, you have been exceptional!

I was notified over the weekend that my debit card was compromised and I would need to go to a…read morebranch office to get a new one. Unfortunately, the corporate employee did not mention I would need to make an appointment to do so. I just had a baby and it was a struggle to find childcare so that I could get this done. Despite the bank being very busy and me not having an appointment, the branch manager took time to help me and was so pleasant doing so. She was kind, knowledgeable and had me in and out in no time. It was such a relief for me!

DO NOT USE THIS ESTABLISHMENT FOR ANY TYPE OF BUSINESS. Ive tried for over 2 weeks to apply for a…read moreloan. Mind you I told them I have a cosigner who is willing to help out with a 750+ credit score. Ive yet to receive any calls back even though my cosigner and I both left multiple voicemails. There is no way in hell this place is that busy!! Next to zero customer service, ive tried calling multiple locations and its all just one number. It rings and plays their sorry sounding automated music with a reminder that "youre next in line to be helped". Okay sure, I understand I have to wait next for my turn. NO PROBLEM. Only thing is, you sit on the phone for 15 minutes only to get forwarded to their voicemail. Incredibly frustrating when I have everything you would need lined up to get a loan. Is this place legit or a money laundering business? I genuinely could not tell you. Dont waste your time with this place. Read the other reviews if you think I'm making this up.

tried to put a 14 to 17 day hold on a check for a new account even though federal guidelines say 9…read moreday max. Manager Josh Turner was rude and dismissive because he decided the check was from McDonalds. I made a complaint and he called back so he could lie to me and tell me he wasn't even in the office that day. He got his co worker Robert on the phone so they could blame the poor assistant manager Mike. We do know what both Josh and Mike look like and there is no confusing the two.So, heads up Mike,they will be throwing you under the bus anytime one of them screws something up.