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Advantage Rent A Car

1.6 (73 reviews)
Open 5:00 am - 12:00 AM (Next day)

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Karissa K.

Miranda was nice, Angela didn't like my frustration at being misled in pricing. Quoted $210 online, with clearly printed unlimited miles. At business, add $20/day and $350 deposit. Plus my insurance had to fax all my paperwork over before I could leave. Avoid!! If the price looks too good to be true, it is. Nice vehicle though, dirty, still better priced than many competitors

Car has white stains all over the back seat. Looks like dirty mike and the boys had a real good time in it and smells like feet and musk. The rotors need replacing or at least machined. The people working there seem nice enough but this is by far the worst rental I've had in many years.

The $206.77 charge for gas, did they have to push the 2018 4Runner to the gas station? That is 23 gallons at $8.99=206.77.

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7 years ago

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7 years ago

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9 years ago

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7 years ago

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7 years ago

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9 years ago

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5 years ago

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7 years ago

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9 years ago

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6 years ago

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10 years ago

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10 years ago

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8 years ago

Their shuttle service is awful. Waiting 30 minutes and still not shuttle. Poor customer service.

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7 years ago

read the rental policies before renting. their rates may look good when you book but they kill you with charges at the counter.

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8 years ago

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7 years ago

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Review Highlights - Advantage Rent A Car

The return process was quick and easy, as well, and I got a quick shuttle back to the airport.

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Alamo Rent A Car

Alamo Rent A Car

3.8(185 reviews)
0.2 mi

I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

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Alamo Rent A Car
Alamo Rent A Car
Alamo Rent A Car

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Budget

Budget

1.5(171 reviews)
0.2 mi

I came to retrieve a reserved vehicle. We entered and was greated…read more The paperwork occured and instructions for vehicle pick up was given. We checked Two(2) vehicles. Most of the the fleet were filthy on the outside. The inside was filthy as well. After debating on going back the counter, we took the keys back. We were told the car wash was down. But when the vehicle came back from being "cleaned" in which they washed the outside #but the car wash was down so they said. But they never cleaned the inside. I would suggest for this rental to be the abaolute LAST RESORT.

Needed a car for a bit of driving during the week that my wife and I stayed near Myrtle Beach, SC…read more As usual, checked Costco's travel site and the best deal was for Budget's Intermediate car. Everything turned out OK. It looks like prices have returned to pre-Covid levels, with a week rental quoted for $272.67 for a Saturday to Saturday rental at RDU via Costco. The nice thing about renting a car through Costco is that they don't require pre-payment resulting in no cancellation fee if plans change (another benefit is automatically free secondary driver). We were able to enter my Fastbreak number, which allowed us to have our car already prepared, letting us skip the possible line. However, because my wife's info was not entered as a secondary driver, I went to the counter to get that added. That's when the counter agent told me that Budget allows automatic secondary drivers if a spouse and that I didn't need to stand in line since my car had already been reserved under by Fast Break number. Looking at other reviews for this place (and confirmed by the agent), lines can be VERY long at this location. In terms of getting to/from the rental location, it's not ideal: taking a dedicated shuttle devoted to Avis/Budget from the baggage claim area of the airport. You have to know that Avis and Budget are the same company, since once an Avis branded bus was there. This is old school, showing that each rental agency has to take take care of everything itself. The journey was more than 10 minutes long, so not particularly quick and not walkable. More modern systems will have one large generic shuttle running from the airport to the shared rental center, benefiting all renters. The best being able to take a airport train, which the newest airports have. We ended up getting a Mazda CX-30, which was perfect for the two of us. It was a newer model, with keyless entry and push button ignition. Because it was new, it had Car Play but only through a direct wire (not bluetooth). There was no cigarette lighter charging port, but instead only two USB-C ports (not the typical -A). This meant having to find a store that sold the C to A adapter, to make our navigation work. North Carolina doesn't have that many toll-roads so a transponder was not in the car. Dropping the car off was consistent to what we were expecting, considering how we had picked it up. You need to follow the signs for Budget, go through multiple tiger teeth barriers, park your car as directed by the attendant, and then wait under the hot sun until it's your turn. This took a while, and no receipt was given at this location. One was emailed to me soon after, but found out that the charge was about twenty more than the quoted price, with no explanation why. Will need to follow up on that, contacting Costco Travel first (one small disadvantage of not prepaying first).

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Budget
Budget - Insane line out front

Insane line out front

Budget

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Hertz Rent A Car - Terrible maintenance on the vehicles.

Hertz Rent A Car

2.1(274 reviews)
0.3 mi

Recently made a reservation with Hertz with a car return time of 0300 to make a 0500 flight. Their…read morewebsite let me choose that return time, the location let me choose that return time, and no one brought anything up when going over the rental agreement. Whelp, they don't open until 4. Not only that, they don't have any way to return a vehicle outside of business hours. Key drop box? Never heard of it. Leave the car on their lot? In your dreams. Go to their website and follow the prompts for this exact situation? What are you dumb - it will only lead you to a robot that only has two menus that point to each other (yes, ALL of their phone numbers, including their emergency roadside line...mildly concerning...). Skip the hassle, use literally anything else. I would've rather ridden a horse during my stay, at least I'd have it as company while I sit outside its return lot for hours waiting for someone to open the damn gate.

Hertz is the absolute worse. I rented a car online and it was a truck. At the counter I asked if it…read morewould be possible to get a smaller car. Silly me thinking it would be cheaper as well as I didn't want to drive a truck. It was seen as an upgrade is what I found out at billing which in my opinion I thought it was a downgrade but that's their policy of making a change. Unbelievable !! I was very happy with the customer service from KK and Nicole so I don't hold them responsible for Hertz policies. Also the shuttle bus drivers were very polite. Zero stars if I could. Truly awful company. Don't go here.

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Hertz Rent A Car - Two nails in driver rear tire.

Two nails in driver rear tire.

Hertz Rent A Car
Hertz Rent A Car - The wait outside due to understaffing

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The wait outside due to understaffing

E-Z Rent A Car

E-Z Rent A Car

1.5(73 reviews)
0.0 mi

Two stars is pushing it, but even though the staff was overwhelmed they mostly were courteous and…read moretried to help. The price was my reason for choosing EZ. The overall experience is why I won't be going back. This is also the Advantage Car Rental office, so my review applies to them as well. First: The shuttle bus took a half hour or more to come and pick me and another customer up. There were at least 2 or 3 each of the competitors shuttles coming by in that same time frame. The shuttle driver did not help the customer's with their bags. Never saw that before. He was more interested in talking to a pretty young coed he was dropping off than helping the other customers. Then: There was one clerk in the office. I came in with 4 other customers, and easily waited 30 minutes to get my car. He was thorough and polite, but alone and overwhelmed. Shame on you management. Thirdly: I checked the car out before I drove it off the lot, but it was a black car in a poorly lit lot, and was not sure the real condition of the car until the next morning. Luckily there was no external or internal damage to the car. The car proved to be OK, although there was a lot of tire noise at medium speeds. Sounded like a bad tire to me. Lastly: I was returning the car very early on my last day in Durham, 545am. I pulled onto the lot, the office was lit up and unlocked, but nobody was home. I walked around the building, knocked on the office door, called out, etc.. No answer. Finally a different shuttle driver than my first experience showed up, checked out my car, loaded my bag, apologized for no clerks, and drove me to the terminal. He later even emailed my receipt, as there wasn't anyone to give me one at the lot. The whole experience - a major fail by this provider, in my opinion. It was not worth the few dollars saved. Avoid if possible.

AVOID EZ Rent-A-Car and Advantage Rent A Car!!!…read more We booked a reservation online, here is summary of our experience. 1. Placed a $200 hold on credit card on top of our reservation cost of ~$230. Total ~$430. 2. Pressure you to get insurance by scare tactics. Additional cost of $29-$49 a day. Adds up to $475 if we caved into their scare tactics. I witness another person added an additional of $245 to their original reservation. 3. Once you decline their insurance, they continue to tell you in your face that you're making the wrong decision, and you'll _REGRET_ your choice and you'll be VERY SORRY for declining the insurance. And it'll haunt you every day for your stay... 4. They make you feel like they'll find a way to charge you for every little problem. So we made sure to inspect the car and made them aware of every little dings and scratches that are already on the car. AVOID THIS PLACE IF YOU WANT YOUR RENT-A-CAR WORRY-FREE.

Thrifty Car Rental

Thrifty Car Rental

1.4(101 reviews)
0.2 mi

The worst car rental experience I've ever experienced. They are running a scam. I was charged for…read moreadditional fees ($400) without running them by me. When I asked what the fees were for, I was told "daily fees". They did ask me if I wanted toll coverage and when I asked if there were tolls in the area I was going to in, they immediately said yes. There were in fact ZERO tolls. When I called the next day after reviewing the "fees", there is only a number that connects you to support in another country. They could not help with anything, including offering a phone number to the location. They recommended I just drive back to the location (100 miles Additionally, they sent me out to find the car myself in the dark with my two small children. When I couldn't find the car due to lack of signage, no one would help me. They just pointed in a general direction and treated me like an inconvenience. Shoutout to the one amazing employee who finally helped. I was in tears leaving the location.

We got the best deals from thrifty . Was looking to rent a car from NC airport and Expedia have the…read morebest deals from thrifty . Cheaper than hertz and few others . Got a car for about 35$ which was good. .. it was also very easy to extend it for another day. Very easy process . There was a free shuttle from the airport to the rental car location ... it was slightly crowded and there were 2 employees helping . Was a bit slow , but we were ably to do pre checkin using the systems they had . Once pre checkin was done , it took them 5-10 mins to give me the car .. good service . They take deposits but give them back . Overall a very good experience.

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Thrifty Car Rental
Thrifty Car Rental - Free shuttle

Free shuttle

Thrifty Car Rental

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Payless Car Rentals - Line up

Payless Car Rentals

1.2(53 reviews)
0.2 mi

Not gonna lie...I had low expectations. Planning in Raleigh you have to take a shuttle to the…read morerental car area, which seems odd considering how small the airport is. Most of the brands are in cahoots with each other so you have to really pay attention to the shuttles since they're picking up for three different rental car agencies at once. Once we got to the rental car area, I was told they had no small cars, which was odd because I reserved a full-size, I asked what size car is my reservation and he explained it was a full size which even made less sense, he said "I have a truck or a minivan", I said "I'll take the truck." He gave me the hard sell to pre-pay for gas and to pay for insurance, which are a scam as we all know, and told me to walk out to space F24 to grab my truck. Walked out in the dark at 9:30 at night dragging my luggage across the parking lot only to find the "F"24 is empty. When I went back, he was very confused and I had to wait while they "washed" my replacement rental. All in all it took almost an hour for me to rent a car from a small airport, which makes little to no sense to me.

Everything everyone else said plus more…read more The shuttle was the best part of the experience. We must have waited close to 45 minutes to get to the check in counter. Than the printer didn't work at the computer our guy was using so he had to wait for the neighboring worker to finish the reservation they were working on the use the computer and then print ours.... Then we get the car and had to wait 20+ minutes in the line to exit because some scanning device they used wasn't working. Horrible experience and a lot of time wasted.

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Payless Car Rentals - "F" 24

"F" 24

Payless Car Rentals
Payless Car Rentals

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Advantage Rent A Car - carrental - Updated June 2026

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