I see why this place has such a low rating. If I could give zero stars I would. I called to extend the time of my rental several hours. The customer service representative told me at that point I would be a charge for a full day. She said she would put down my 4 hr extension but technically I had til 6pm that next day since I was paying for a full day. Every rental company I have ever rented from has this same policy. I also confirming didnt need to call in again as long as I returned by 6 the next day. I recieved an unnecessarily aggressive phone call where the manager Austin answered the phone with "I see you rented til yesterday at 10pm, it is now 2pm the following day. When are you going to bring our car back?"....no politeness or professionalism just felt interrogated. I approached him in person about it upon returning the vehicle at the time stated and he was unapologetic and annoyed. He laughed sarcastically when I asked for his managers name. Its clear that this was not specific to me. The other employees clearly had been victims of his toxic and crass behavior and were looking nervous. Other customers were being overcharged at the exact same time I was approaching him about this. They also charge $500 for you to drop off your car in a different location. And there is a 250 mile cap per day for local resident renters. Skip the condesending staff and red tape with this little company and head to Alamo, enterprise or even avis. Not worth a dollar or two saved. read more

I went on Priceline to reserve a car for a trip that we have to take this weekend. When I went to pick the car boy ole' boy was I in for a terrible surprise. They were going to charge me $20 if I had to go through a toll, .55cent per mile for anything over 200 miles and they refused to let me rent a car because I didn't have a flight and I paid on my debit card. Let's not forget that my debit card was charged!! After yelling and screaming I was finally able to get my money back. I am still without a car but at least I got my money back. NEVER again will I rent anything from Advantage. read more

Maranada is the sweetest thing and only positive thing about renting with advantage. Please go elsewhere. Filthy car and extra hoops and hurdles for anyone bearing a NC driver's license UPDATE: notice the generic response to all reviews. Keep away. It is NOT worth it. They will not change. Hopefully Miranda can find a better employer. She is amazing. read more

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Miranda was nice, Angela didn't like my frustration at being misled in pricing. Quoted $210 online, with clearly printed unlimited miles. At business, add $20/day and $350 deposit. Plus my insurance had to fax all my paperwork over before I could leave. Avoid!! If the price looks too good to be true, it is. Nice vehicle though, dirty, still better priced than many competitors read more

Advantage Rent A Car - Car Rental Near Me - Raleigh, North Carolina

Car has white stains all over the back seat. Looks like dirty mike and the boys had a real good time in it and smells like feet and musk. The rotors need replacing or at least machined. The people working there seem nice enough but this is by far the worst rental I've had in many years. read more

Advantage Rent A Car - Car Rental Near Me - Raleigh, North Carolina

From the minute I stepped to the curb, where the Advantage van was waiting, to the check out process, to the excellent customer service I received, I highly recommend Advantage. I made an error and Shana, the manager was quick to resolve it. You don't often receive good service and I want to recognize Stayce as well who handled my rental. I will rent from here again when in the area. read more

There is not much to say other than I had a good experience renting a vehicle for my week-long trip in Durham. The service was quick, and the man helping me explained everything in-depth. The process itself only took a few minutes, and we were ready to drive off the business property less than fifteen minutes of our arrival on the lot. I did not experience any of the negative issues/concerns in the other Yelp reviews, so in my opinion, this Advantage Rent-a-Car was a nice location with speedy service, cheap rental rates, and patient customer care employees. read more

DO NOT RENT FROM ADVANTAGE!!! I rented a vehicle over four days from Advantage at RDU and when I brought the vehicle back a few days later I get the final receipt and they charged me for $206.77 for gas. I gassed up the vehicle twice that day, once at Fort Bragg and once at Sheetz in Morrisville about one mile away from the airport. The customer service line is completely useless because I asked them for proof that they put gas in and they did not. This is completely egregious how you treat military personnel and their families. I have protested all charges on my card and I WILL RENT NEVER FROM ADVANTAGE AGAIN. Please s read more

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If I could give 0 stars to this place I would. The experience was so bad that I don't plan to use Hotwire for airport deals anymore for fear of getting this location again. The shuttle took nearly 15min to pick me up from the waiting area at Terminal 2. The staff specifically Joliza, was very unprofessional and rude. When I wanted her to change my rental at pick up she nearly laughed at me. She also was overly communicative regarding insurance as she tried to force it and prepaid gas on me. The site doesn't open until 5am and because I had a 6am flight out, I had to pay to park at the terminal so that I could drop my bags on time. When I arrived to drop the car she barked at me, at 5:05am no less, to turn the car on. She didn't greet me or anything. My rental car, a 2016 Toyota Corolla was the worst rental car I've ever had and I rent often when visiting places. There were dings and scratches all over, the seats were stained beyond cleaning, there were cigarette burns in the seats and floor carpet. Even my sister commented on how bad of a condition the car was in. I will NEVER rent here again. Don't do it unless you get duped by Hotwire like I did. read more

Hope you are not in a hurry to do anything before checking in. Twice now they've only had one person working with a line out the door, but yet tons of employees around. Extremely disappointed with this place. Cars with maintenance problems, slow service, grouchy and incompetent staff.... yikes. Cheap prices is all they have going for them. read more

AVOID EZ Rent-A-Car and Advantage Rent A Car!!! We booked a reservation online, here is summary of our experience. 1. Placed a $200 hold on credit card on top of our reservation cost of ~$230. Total ~$430. 2. Pressure you to get insurance by scare tactics. Additional cost of $29-$49 a day. Adds up to $475 if we caved into their scare tactics. I witness another person added an additional of $245 to their original reservation. 3. Once you decline their insurance, they continue to tell you in your face that you're making the wrong decision, and you'll _REGRET_ your choice and you'll be VERY SORRY for declining the insurance. And it'll haunt you every day for your stay... 4. They make you feel like they'll find a way to charge you for every little problem. So we made sure to inspect the car and made them aware of every little dings and scratches that are already on the car. AVOID THIS PLACE IF YOU WANT YOUR RENT-A-CAR WORRY-FREE. read more

Terrible experience! Rented a car here for my wife 4 weeks ago and paid $17/ day. I needed a rental this week because my car is in the garage and the cheapest rate I could get as "The special " is $31 / day. I'd agreed because I had no other option. They stuck me with a minivan and said if I wanted a different car it would cost an additional $20/ day on top of the $31. So now I'm stuck with a minivan. I call to add a day because my car is still not ready and they want to charge me an additional $82 for that day. Somehow he keeps saying it's only $50 dollars extra but I can clearly do math. He claims tax is the reason but I'm sure tax is not $38 dollars. He is incredibly rude and refuses to work with me. I ask if I can return the van and then just start a new rental at a better rate and he says no, the rate will be the same. I tell him I will return the shitty Van! I go online and search for rental deals for that one day and find a car for $32/ day! And guess what? It's through them! Assholes. Can't wait to drop off the van and pick up my Versa. Oh yeah the fuel was only 3/4 full but I paid the prepaid gas charge till full. This place is a complete racket and rip off. I do not recommend any human on earth to use this company. They do not care about the customer ,they will not take care of you and they will do all in their power to try to rip you off. This is their business model and this is how they train their employees. I hope they go out of business soon because no company should treat good paying repeat customers in this manner. If I could give negative stars I would but the only option is to give one stars the lowest. Renters beware! Stay away from this business. read more

I have had great experiences with Enterprise (not Advantage). I suggest renting from them. Awful. I was not informed that if i kept the car for an extra day I would be charged about three times the daily rate: $49 with taxes. Tried to pay. The help line people were argumentative and unpleasant. The last time I called to pay, (after making a payment on my credit card) was repeatedly told I did not owe anything, which was incorrect. Also, advantage does not have many stores, making it unfeasible to return the car on time (from where I was staying) and rent another to avoid this exorbitant charge for one extra day. read more

Beware!! I had a reservation for 5am and I waited for the airport shuttle for almost an HOUR!! Ever other car rental shuttles came and went at least 7 times!! I called the 800 number and they could not reach them by phone!! They did finally come but had no explanation nor did they offer any discounts for the inconvenience!! Never again!! read more

Worst rental experience ever and I have rented at nearly ever place possible...I even gave them a second chance and it was worse than the first time. Customer service is appalling! Stay away read more

Been standing in line for 30 minutes now and only one person has been helped. Still six people in front of me and only one person working... This is unbelievable for the price they are charging for a 4 door eco friendly sedan. I wish I could complain to someone but no one else is here. read more

Can I rate it with zero stars? Saturday morning, 9 people in line, one sloth at the counter. It takes at least 20 minutes per person to get a car that is already reserved. In fairness, there are morons on this side of the counter too. read more

Booked through Expedia assuming my rental came with unlimited mileage, as was advertised at the time of booking. Went to pick up the car and was told Advantage's policy is that only the first 100 miles driven is counted as free "unlimited mileage," and every mile driven after that is surcharged. Eff this place and their terrible customer service. This was by far the worst car rental experience ever. read more

We had a 15 minute wait at the pick up Location. Things deteriorated from there we spent over 45 minutes in line waiting to check out. I've been renting cars for years and have never spent more than 5-10 minutes waiting. Terrible! read more

Don't take the FPO because you are automatically charged for a full tank of gas. In my case I was charged 18 gallons at 2.49 and only used a 1/4 of a tank. BEWARE--- NEVER TAKE THE FPO it's not explained correctly and they get you for a full tank!!! :( So angry!!! read more

You will pay much more than you think you will! I wish I had seriously considered their 2.7/5 rating. I tried to save money. I spent MORE money than if I had rented from the companies from whom I usually rent a car. Advantage doesn't accept Expedia car insurance (as a 3rd party insurer). Paying Advantage's insurance doubled my rental charge. The workers are uninformative and abrupt. It is as if you are inconveniencing them by standing at their counter and returning their vehicle. Ask a lot of questions and thoroughly study the Advantage website for the tiny print because the Raleigh-Durham Advantage employees will give you little information. They sock it to you with extra charges for "infractions." I did register my complaint with a telephone service representative. She seemed sweet-spirited and completely defeated and was able to give me no help. I felt sorry for her. read more

We waited 36 minutes to be picked up outside the terminal while every other rental company came three times. The driver upon arrival told me I must not have seen the van. Classic. They also use sprinter vans and can't fit the amount of people they have so that doesn't work. The lady at the counter Pamela told me she hears that people wait too long all the time and Managment does nothing. She was nice but the only lady working so again wait. read more

Rent a car from any other rental agency in town. I wish I had read reviews before getting my car from Advantage. When I arrived to pick up my rental, the agent at the counter spoke so quickly I had a hard time hearing what she was telling me. In addition to this, the agents don't walk around the car with you. Mine also failed to explain that I needed to walk around and notify them of any damage to the car. She simply shoved the form in the face and told me to sign here. The car I received had a small chip in the windshield that was there before I even got in the car in their lot. When I explained this to the agent that come to get the car when I returned, I was told that I should have told them before I left the lot. When I explained that the agent failed to tell me this, she was argumentative with me and told me that the agent was there and I could speak with her. I told her not to worry about it. I wasn't going to continue to sit there and be told by another person that this was told to me when it wasn't. The agent told me that I had to fill out a claim for the damage that was already on the vehicle when I received it. I asked to see the inspection report from the last time the car was used because the chip would be on that report. According to the agent that requires a manage who happened to be gone today. She then wrote down the manager's name and number so I could call her tomorrow. I told her that doesn't do me any good when I won't be there. This company's sole purpose is to screw over their customers to make as much money as they can. The only positive thing I can say about this company is that they have great shuttle drivers. When the driver was taking me to the airport and I was trying not to cry in the backseat, the driver took the time to make sure I was okay and try to put a smile on my face. I will never be using this company again and I will certainly be notifying the airline I booked through of the horrible customer service they are affiliating with by allowing their customers to book with Advantage through their website. read more

Advantage at RDU, the car was clean and ran well, but did have a thumping in the tire. Jorge checked us in, explained everything pretty thoroughly and answered all of my questions. Really he was wonderful! Rental cost me a minimum &50 less than any other rentals and was fine considering I only needed for 2 days read more

If you are a local you've a limit of 150 miles /day, .55cent/additional mile. The guy at the counter was nice enough to let us know ahead, shame on you advantage!! read more

Waiting now at RDU for van pick up for over 20 minutes. Called the 800#, no help. I wished I had read the reviews online before I booked. Do yourself a favor & rent from someone else. read more

The website does not make it clear but you can't rent with this company if you are a local and don't have a credit card. Found that out the hard way... read more

Had a car reserved for months with this company thru Alaska airlines - a partner- arrived really early - only one going to pick up car . I get to location for them to tell me even though they had cars on lot - they were prepaid and they had over booked and had no cars. Their only saving grace was that they called Thrifty and shuttled me there to rent another car. Heard that they were highly overbooked- I feel for those that came later in the day with reservations that were not honored- read more

ZERO STARS!!!! They picked their name very well as they take full "ADVANTAGE" of their customers. Mis-charged me for prepaid fuel which I had to fight tooth and nail to be removed, then they send more bills for toll fees + $25 Admin Fee. OUTRAGEOUS! Leave you stranded at the airport forever waiting for the shuttle while every other offsite rental car company has a shuttle come 15+ times before the garbage van comes by to get you, then you wait in line and deal with awful employees to get you in our awful rental. Do not ever use this company as they are the ABSOLUTE WORST! read more

I watched all of the car rental company vans go by several times before I got picked up by Advantage. But that was just the start of my waiting. With only two people ahead of me, it was over 20 minutes before I was helped. There was only one person working the counter, and she was working a high drama rental. Apparently no way to pull someone else in to deal with my 3 minute no drama rental. Finally, someone came off break to help. But really, that was unacceptable-45 minutes from the time I was ready for an airport pick up to getting a car. EDIT: I appreciate the response from Advantage management. However, based on other reviews with similar problems, I wonder if the response reflects a plan for real change, or merely an attempt to respond to all comments. I hope future renters will benefit from any positive changes. read more

Their shuttle service is awful. Waiting 30 minutes and still not shuttle. Poor customer service.

read the rental policies before renting. their rates may look good when you book but they kill you with charges at the counter.

Worse car rental company I've ever worked with. Staff was very nice and the car is a little beat up but acceptable but the companies policies are unethical. Rented and paid upfront online, but when I arrived, they put a $200. hold on my major credit card and charged an additional fee for spouse to use vehicle. Neither of these fees were explained up front. I've also never paid either of these fees at any other rental company and unfortunately all of the other rental companies are in separate buildings so I was stuck with them. If you rent with them, beware of extra fees, it makes their pricing not very reasonable. read more

DON'T RENT FROM THIS COMPANY ..... They deserve a negative (-) star not even zero star, the customer service terrible they have only one employee at the front desk and she was rude and careless about the clients, after almost half hour waiting she asked me about my assurance witch is commercial policy (it's 1.5m) then in the top she wanna charge me $30 for there assurance they Try to Take ur money with any way, pls take your money to other companies they know about the business and care about you. Never go back to advantage rent a car. read more

Advantage Rent A Car - Car Rental Near Me - Raleigh, North Carolina

Terrible company, horrible cars. Reserved a standard SUV, was put in a crossover vehicle. Price I was quoted on priceline was different once I got to the counter. Stay away from this company, complete rip off. read more

My experience was just like Karissa's. Booked an 8 day rental, through an aggregator, which clearly said unlimited miles. Upon arrival, unlimited miles is an extra $20 a day, plus a $350 security deposit, plus written proof of insurance is required before you can have the car. Given it was 7PM, this wasn't possible for me. The staff was kind enough to refer me to Thrifty who took care of me, on the spot, for only a couple extra dollars a day (and no mileage caps, security deposit, or proof of insurance). read more

My Wife waited for over an hour because the connected her reservation with someone else's. She missed her appointment so the agent told her they would upgrade her to a Toyota Corolla and waive the gas fee, not to worry about filling up with gas. Upon returning the car there was no agent on duty just a car parker, he said they would email us the bill. When we received the bill, there was a $150.00 gas charge for bringing the car back with a half tank, when trying to correct the problem we could not reach them by phone, so we emailed the company, they could not find the reservation (what a surprise). After numerous emails of telling us they were not sure of the problem they told us they could not help us.!!!! We gave them all our information and the names, times, dates but they could not help us.. Save yourself the headaches and go with a normal rental company, people you can actually speak with and who has their act together, I will never use this company again.!!! read more

Had never rented with anyone other than top brands so this was a first. Car was new and clean, rates were cheapest in the area and the staff was amazing! Front counter attendant was great. Got me in and out quickly. The bus driver was such a sweet lady with great conversation! Will consider renting with them again when I return to the area. read more

The only reason I am not rating this site a 5, is because it was stated on-line that Advantage was located at the Airport. We had to take a shuttle service to the location, 5-min. away, and then wait another 15+ min. to be assisted. When I inquired about this, was told they are located on Airport property, however, having to take a shuttle over, I felt this was a bit misleading. Other than that, the price we paid and service was good. The shuttle men were friendly, and our ride back to the Airport was quick and easy. read more

Do not rent from this place. Building has wasps, car kept saying needs maintenance. Customer service and staff were rude. Daily rate total for 4 days was $68, not bad right? Then they get you with all the fees. Somehow my total came to $430. Wtf. Talked to the staff and customer service, said they could drop it and didn't. Could have flown round trip for that price. I don't recommend this place. At least enterprise is upfront with costs. read more