Had reservation with Hertz/Dollar in Tulsa. Plane scheduled to land 7/14 at 12:35 am. It landed at…read more12:18 am. Went to the Hertz office and they were closed. Guess they close when they feel like it.

Arrived at the airport and decided to do the online check in as prompted from my text as it says,…read more "to save time". Took a picture of front and back of my license and added my home address. Check in complete- please proceed to the Hertz counter. When we arrived at the Hertz counter (which is the farthest one away in the garage ) the woman was rude. I politely said hello and my name, and she just snapped I need your license! I said I already did the online check in, she said again I need your license! Okay, no problem. She said I need a credit card for a $200.00 hold, put it in the machine. I did and she starts typing in the computer. She asks if I want the extra insurance and if I want to pre pay for gas - no thank you. She said your car is number 14 over there! I asked what kind of car I was given and she finally told me. No thank you, goodbye, nothing. The car was a 2024 Nissan Rogue and drove great with plenty of room. However, the car was completely out of windshield fluid and the front seats were all stained. You would think with a brand new car they would have it detailed to keep it looking good for customers. When we returned the car at the airport, I mentioned the windshield fluid and the man said yeah they are supposed to fill that up when they wash the car .... I now know why the reviews are so bad. Rude customer service and no one does their job. We usually use Enterprise when we rent a vehicle, but decided to give Hertz a try. Well, goodbye Hertz, we are returning to Enterprise!

Jaycob took great care at both pickup and return. This site doesn't have the typical emeral aisle…read moreand executive self selection but the staff are always helpful. Their attitude makes the lack of that convenience far less of an issue. Thanks to them!

Possibly, no, definitely the worst national car location in the country. Constantly sold out of…read morecars, very very poor customer service, does not ever answer phone, and most importantly, half the cars have high mileage compared to other locations. Why does this matter? Because they dont take care of them. Never rented from this location that there wasn't something. Last time, it was that they didn't replace the tires on an suv, (definitely check the tires) and had a blowout. Not a fluke, just thousands of miles past their service life. Scary, but typical. But if you must book here, like me, do so very far in advance, because they don't have enough cars for the location.

This was my first time to Tulsa and I was skeptical about which company to rent from. After reading…read morenumerous online reviews across several sites, I landed with Enterprise (I'm normally a Hertz Gold Plus). Enterprise had the highest and most consistent ratings next to Alamo. Come to find out all the high rated companies are owned by the same folks. Bravo to that group for providing quality service. Enterprise was also one of the select few that had a published phone number that would get you to an actual Tulsa agent vice the 1-800 black holes. I got into Tulsa just short of 11pm and was able to find my way to the garage booth and the young lady there was very warm, friendly, and speedy. She was able to put me in a truck and I was on my way in less than 5 minutes. Highly recommend the Tulsa Airport Enterprise for future rentals. *Note on TUL Intl: Don't go down stairs to find the rental counters, they are on the main floor just outside security. The booths are across the drive on the top level of the parking garage. Signage is small when you come out of the concourses (A or B) but, you can find them pretty quickly if you pay attention.

Reserved a car for a 1 way(delivering to OKC). Arrived and was told that the only cars they allow…read moreto go 1 way is a minivan AND I would have to put down a $400 deposit! Umm, excuse me???? Nowhere in the reservation document does it say I can only get a minivan OR have to pay this outrageous deposit. There is LITERALLY 100 miles between Tulsa and Oklahoma City. What is this deposit for? I asked and was only told, if u wanted a car, I had to pay the deposit but that I would get it back after I returned the car. So again......if I'm getting the $ back, what charge me in the first place? What if my ccd didn't have enough $ available for this extra SURPRISE fee? I even googled: does Enterprise charge an extra deposit for 1 way rentals and it absolutely, 100% does not. So if you choose to rent from this company, pls be aware of last minute, sneaky additional fees. We will never rent from them again.

Great inventory of cars and trucks/vehicles plus lots of friendly folks who help quick serve…read morecustomers - I really like the fact that the counter is in the terminal and easy to access and the cars are on the same level of the garage as the counter for Avis and you can walk right out to the car and drive away (safely)!

The rental car counters inside the airport aren't staffed. Exit the airport and cross over to the…read moreparking garage and you will find kiosks for the car rental companies - Avis/Budget is to your left beyond Enterprise. Give the attendant at the kiosk your drivers license and credit card and you'll be headed out of the parking garage in your rental car in no time. Attendant was super friendly and helpful!

Jody L was amazing when we rented a car through budget last week! She made the fast break process…read moreso seamless! Would rent from budget again just to have Jody help us.

We rented a car from here through Costco's services. After having prepaid for a specific kind of…read morevehicle for a long road trip, they didn't have what we paid for and the vehicle needed an oil change less than two hours into the drive. We got an exchange along the route, used it for the rest of the trip, and delivered it back 3 hours before we needed to return it. The next morning, we received a charge not just for a late fee but for the entire rental all over again. After an hour and a half long call with customer service requesting a correction for the late fee as well as a refund for one of the total rental charges, we received another charge a day later without any specificity for what it was in reference to. In total, a rental that we prepaid less than $200 for has cost us more than $600 and we've yet to receive a refund. We won't be using Budget/Avis for a rental car again.

I picked the car up at the Tulsa Airport. I was supposed to get a fill size SUV, like a Jeep…read moreCherokee. They gave me a KIA. Drove to Checotah to visit family. I got a flat tire and noticed it had a plug in it, already, and the tread on the tire was worn almost off. Called to get roadside assistance number. I was told I would have to pay both the roadside assistance. The told me I would need to drive back to Tulsa to exchange vehicles. I just filled up the tire and took it to a local tire shop to fix it for $15 bucks. Customer service needs revamped.

I booked a compact car thru Priceline at Tulsa International Airport and paid for it. When I…read morearrived at the Payless counter before I stepped forward the girl said we have no cars for rent. We only have a 12-passenger van or an electric car that only goes 50 miles on a charge. We were traveling from Northern Oklahoma/Kansas State line area to Houston. Neither of these would good choices too much gas in a van and charging not possible every 50 miles. We asked how were we able to book the car if not available. She just kept saying this is what my manager said to tell customers. Everyone behind us was told the same thing. There were many cars in the garage, and I ask about that and was told they were for other customers even though it was 9 pm at night. Few flights arriving. Bottom line we did not get a car and neither did many others. Very poorly ran business. Will never try to rent from this company again.

Dollar Thrifty stands for exactly what you expect: Cheap and unreliable…read more The quality of service was utterly tragic.

You get what you pay for. It may be less expensive as other rental car companies, but it's furthest…read moreaway to get to after exiting the airport. Also, Google autofilled my wife's name on my reservation and it took a long time to fix on the phone with customer service.

I made a reservation on October 29th 2024 for a mid size vehicle. 2 hours before I arrived flying…read morein from out of state, I received a message from a employee's stating they don't have a vehicle for me to rent and said they are sold out and named other car rentals within the airport I could call. Are you kidding me. I returned the call and it appears it was an employees personal phone. I landed in Tulsa to see the rental counter empty and I asked another rental who said they all have been sold out for days due to a tourist convention. Thanks Alamo for causing my 80 year old mother and I stress. We had to uber 1.5 hours away due to your lack of efficiency and poor customer service. Horrible stay away from Alamo.

I had a great experience with Alamo Tulsa. However I wish there was some communication about going…read morethrough the toll in regards to being billed after I returned to California. I am having a terrible time getting Apple credit card to just pay the toll bill because I am not in Oklahoma to "authorize" the transaction. I feel If I was noticed when the transaction could occur maybe it could have been paid. Very frustrating. I can get a hold of Alamo Tulsa. If you get this please try to process the transaction again today 10/4/24! Apple said it will only be processed today. (Ugh, this is very frustrating.) UPDATE: I finally was able to pay my TOLL bill myself online. Please let people know that their credit card will be charged to pay the toll. I had a heck of a time trying to get Apple to process this transaction due to them thinking it was fraud. Ugh. I contacted Alamo online agent and he directed me to a direct website where I could pay the toll. I tried it again with Apple and they decline it! So I tried my Venture Capital and that card saved the day. I finally got my toll Bill paid. I am unhappy with Apple at this time. Even after I confirmed 3 times that I made the transaction it kept getting declined as a fraud protection. This is NOT a negative reflection on Alamo but I just wish I could have paid the toll BEFORE I left Oklahoma.

Rude and Racists we booked our vehicle in California so that when we got to Tulsa, all we have to…read moredo is confirm and get our vehicle. The white man at the counter was being very rude. I keep alluding to that his computer was freezing. We canceled the reservation walked across to enterprise and got a car less than five minutes

First off the white SUV I requested turned out to be a Black car/sedan wohich was hot in AZ…read more Second - Charges were not clear. I was charged double what I agreed to. No phone number on paperwork just online form for complaint. No answer in 2 weeks on a summary of charges request. Do to the the extra time and the efforts trying to get answers on charges, I wont use them again and will fight the bill.