I rent from Hertz about 98% of my trips & this location is by far my favorite. Betty & Matt are why, they are the best folks that I deal with at any location by far. Thanks Betty & Matt for always being so kind & helpful! read more

Arrived at the airport and decided to do the online check in as prompted from my text as it says, "to save time". Took a picture of front and back of my license and added my home address. Check in complete- please proceed to the Hertz counter. When we arrived at the Hertz counter (which is the farthest one away in the garage ) the woman was rude. I politely said hello and my name, and she just snapped I need your license! I said I already did the online check in, she said again I need your license! Okay, no problem. She said I need a credit card for a $200.00 hold, put it in the machine. I did and she starts typing in the computer. She asks if I want the extra insurance and if I want to pre pay for gas - no thank you. She said your car is number 14 over there! I asked what kind of car I was given and she finally told me. No thank you, goodbye, nothing. The car was a 2024 Nissan Rogue and drove great with plenty of room. However, the car was completely out of windshield fluid and the front seats were all stained. You would think with a brand new car they would have it detailed to keep it looking good for customers. When we returned the car at the airport, I mentioned the windshield fluid and the man said yeah they are supposed to fill that up when they wash the car .... I now know why the reviews are so bad. Rude customer service and no one does their job. We usually use Enterprise when we rent a vehicle, but decided to give Hertz a try. Well, goodbye Hertz, we are returning to Enterprise! read more

Hertz Rent A Car - Nissan Rogue - Car Rental Near Me - Tulsa, Oklahoma

BEWARE, my husband and I reserved a mid size car, however, upon arrival there about 10 people complaining and waiting on cars. They were all told it would be a 30 minute wait which turned out to be 90 minutes. It was totally ridiculous. The clerk claimed that due to Labor Day holiday they were extremely busy. Labor Day comes once a year and that will never change! Why wouldn't they be proactive and anticipate being busy! We spent an hour waiting for our luggage and hour and a half waiting for a rental car. We will never rent a car from Hertz in Tulsa again! This has been so frustrating! If I could give them ZERO stars I would! I forgot to add, that they only had 1 elderly employee working, so you can imagine how long the line was! read more

If I could give this negative stars I would, I rented and reserved a car 2 months ago to be ready for us and now we'd have to wait 4 hours to get a rental. And then pair that with horrid customer service. It makes it even wors. read more

HERTZ RENTAL; CAR AT 4945 South Peoria Avenue The woman at Hertz called me just before 4 pm (they close at 4) and let the phone ring once before she hung up; but she left a phone message that they canceled our rental that had been reserved through AAA several weeks before hand. I called the number showing and after 8 rings, a very rude woman answered and basically said that they have no cars that fit the description of what we reserved. Her attitude was: "too bad, too sad" -- like customers don't matter. BTW: I would rate this company below one, but that is the lowest option given. read more

Reserving a car online, Hertz had the best deal on Priceline. The booth is an easy walk from the gate, but when I got there, a sign directed me to the parking garage. There, two employees were helping customers. The woman helping me was NOT friendly and a little snobby, but alas. I got my car within five minutes. Easy! read more

Tulsa airport location: As a presidents circle member I am shocked at the level of moronic customer service. Made a reservation and no cars available. There were about 7 of us waiting in cars in the 100 degree heat. They had large SUVs available but wanted to charge president circle members for the difference even though they were in the wrong. What is wrong with companies thinking this is okay? I now know why National was sold out and hertz wasn't. Someone with half a brain needs to shop that place into shape. I will never rent from hertz again. Lazy and shameful customer service. So much for loyalty read more

FYI: if you ever need to rent a car at Tulsa International Airport, avoid Hertz like the plague. They just tried to screw my ex mother in law over. She reserved a 7 passenger rental car 2 MONTHS ago. Get to the Airport tonight, the outside both sends us inside. The inside guy finalizes all the paperwork, collects the money for a week long out of state car rental (EXPENSIVE!), and sends us back to the outside booth. Guy in the outside booth acts like nothing is wrong, and hands her the keys to a FIVE passenger vehicle. Go back up, he says they were "told not to rent any more 7 passenger vehicles today". And they didn't bother to say a WORD through the whole process. She asks to just cancel: nope, useless can't do that either. Go BACK inside to that booth again. Get in there, and the guys at the inside booth have closed up for the night and LEFT!!! Fortunately, a VERY nice employee at the Budget/Avis booth next to Hertz overheard, and was able to help, and get her the car she needed. In typical shady corporate fashion, while Hertz was able to remove the funds from her card immediately, it's going to take 3-7 business days to return it....... read more

This location HAS to do better they never have enough people and the line is ridiculous all the time waiting on cars. They have nothing to make the members have a more convenient experience due to the lack of staffing to pick up a vehicle. Be prepared to wait in the parking garage at least 30 minutes during busy times which is anytime flights with renters come in. read more

Hertz Rent A Car - AT LEAST 10-15 waiting with one person at the window - Car Rental Near Me - Tulsa, Oklahoma

No in airport checkin, so if it's summertime, you get to stand in the hot parking garage while the employees get an air-conditioned both to sit in. Express skip the line type of checkout is not available. Pick a different company at Tulsa. read more

The worst service I've ever had. I will never rent a vehicle from them in the future. If I could give less than (1) star I would.

Needed a car to get around Tulsa while visiting from California, I reserved a car to make it easy when I went to the outside booth to pick it up , they had rented the car I had reserved, you did what? I'm a positive person and I was grumpy now. They said they would up grade me and I accepted, dang little did I know a Chrysler mini van was an upgrade, 50,000 miles on it , I was so frustrated, I just took it and made the best of it , can't recommend at this time read more

Hertz Rent A Car - Tulsa airport - Car Rental Near Me - Tulsa, Oklahoma

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I rented my car on the April 29 2024. Majority time when I rent a car I get Yvonne. She is the best. She is top notch. It's always service with a smile she goes out of her way to make sure that you are pleased. Hertz will always get my business. Thanks Yvonne. Tulsa airport. read more

Easy to find booth outside the terminal. I reserved a Ford Focus because I was thinking of buying one, but I got a Kia Soul. :( The garage attendant cheerfully showed me where the levers and Hague's were to adjust the seat, mirrors, and so forth. However, I had a family emergency and had to return the car less than I day into my 5 day rental and received less than half of my purchase price. Guess those airport fees are HIGH. Convenient being right at the airport but I had to sit on the phone for 45 minutes to straighten out the billing. read more

They added extra charges to my rental without my permission. When i called to see about having them adjusted (corporate routed me back to the local branch), the manager tim (would not provide his surname) ducked my calls, then pretended the call was breaking up and hung up on me. It was a small charge ($90 on a $1200 rental) for "premium roadside service", pretty unprofessional. i'll be renting somewhere else next time i'm in tulsa. read more

Tulsa Airport Hertz - Be aware of wrong and malicious claim accusations - this seems to be their new business plan!! Terrible company and attitude. read more

Beware!!! This Hertz franchise is running a scam. I rented a car and signed off on the price. Upon return they charged over $200 in fees and upgrades. Gas, extra hours even a fee because I had a linked skymiles account. They only responded when I contested the bill. They then reissued the bill for $100 less and re-itemized it so the junk fees were hidden. Thank goodness for AmEx or I'd have been scammed. read more

As a member of the President's Circle (which takes time, money, and dedication to Hertz), we are promised free upgrades and a good experience. We were told at the counter that our status "does not show up", even after confirming over the phone and showing our app, and no effort was made to meet us with kindness or understanding. I normally prefer Hertz, but I'd MUCH rather go to Budget at the Tulsa Airport. read more

Wish I can rate this a negative but wanted to say that Tim at Hertz Rental Tulsa International Airport was very unprofessional because our flight got delayed and we didn't get to their hours in time at 5:00PM on a SATURDAY NIGHT??? Another thing is that we had a reservation for a car but the only way we could of pick it up after 5PM is that we had to be a gold member with Hertz, sorry we ain't like others and being a member seems like that's the only way you can get a car after 5PM. Maybe you should try and think about others. How are you going to close at 5:00PM on a Saturday evening while people are still flying in late those nights and people can't get a car for their destination kind of ridiculous. Also wanted to say that we went through Hertz in San Diego, CA and they were way better and very professional and good at their job and they even gave us an upgrade and we also got there late at night and they waited and still helped us out. But no it seemed like Tim had a short customer service fuse because he just left us and got in his nice dodge charger thinking he's better than other people. Maybe Tim you should think about others and help others out instead of yourself! Luckily enough our uncle was still at the airport and let us carpool! Also another thing he even went through another car rental place at the airport and he even landed at 5:30PM and he had no problems getting a car! Hertz maybe you should think about other people and help them out instead of leaving people stranded at the airport because you guys can't stay open for a little bit longer after 5PM. After this experience good thing we didn't give you guys our money, definitely not going through you guys anymore here in Tulsa, Oklahoma. read more

After a full week of work in Tulsa, we decided to rent a car on the weekend to explore some of the attractions around the city. The guys at the Hyatt drove us back out to the Tulsa airport in their shuttle van, and we hopped out and walked up to the Hertz counter. I had pre-ordered a compact / mid-sized vehicle, but because of my Hertz Gold Plus status they bumped me up to a brand-new Nissan Altima for the same price. The cars sit right outside the airport terminal in the covered parking garage, so after completing the paperwork we were able to walk right up to our assigned space and find the car. This little beauty had less than 300 miles on the odometer, and still smelled like a brand-new car. It featured the built-in Hertz navigation and communications system which was a lot of fun to play with, but I stuck to my Yelp directions when we were navigating to various sites. The check-out process was a breeze, and the returning check-in process was equally simple. The attendant met me in the garage, waved her magic scanner over the bar code on the windshield, and emailed me the receipt before I even had my bags out of the trunk. For a small airport location, the Hertz rental process was smooth and efficient with a nice selection of cars read more

Hertz Rent A Car - Brand-new (less than 300 miles) Silver Nissan Altima for my weekend rental chariot - Car Rental Near Me - Tulsa, Oklahoma

Clean Cars, Lots of Assortment, and a great Gold Service Booth. Rental cars here ROCK, they offer up Green cars, when they can, and I got an upgrade, without evening asking. That's what you call customer service. The Gold Booth person was welcoming, and smiled, friendly, and I was in and out quickly, without issue. My last minute reservation change was taken care of on the spot, without any duress. Rent here again, YES! You should too! read more

These folks are Johnny on the spot. Good cars, not a huge selection so upgrades are not spectacular. The Gold Desk in the garage closes at 10pm FYI. I always rent at Hertz. It's just easier. read more

Tim the manager was completely rude and hateful towards me and my boyfriend. We had previously rented a car at the peoria store and the car then had a check engine light an hour after we got it, so of course we called back to figure out what to do about getting a different car , we were then instructed to drive to the airport location due to the fact they had no stock. we get there and we are informed rudely by the first person we ask to walk to the booth for further help. We preceded to tell the manager Tim at the window our issue and he promptly shut the window and got on the phone, then after 5 mins opened the window to inform us we weren't able to get a new car and we cannot even get the previous one we rented back in ordered to drive to a different location. he screamed at us for a solid 10 mins. Telling us what we needed to do, We had all the correct documentation and had been directed to go here. no problem so we assumed we were maybe getting a different person to help. no, he took the keys to the first car we rented shut the door and drove off with aggression and hatred in his voice. very sad to see customers who have rented 20 times AT least. treated this way. simply do better. read more

No gold board?! Is this actually Hertz? An actual part of the company should offer that which is provided in the bigger markets. Hertz members didn't give all their money to Hertz over weeks of business travel to not have their car waiting. And while waiting in line, we had to witness blatant racism. When a family needs a small, compact car, don't upcharge then. Lastly, where is the full tank of gas? PS this review is for the Tulsa Airport Hertz read more

This company has no signs to guide you to pick up from the parking garage. You will drive circles and finally end up at the return fest for customer service. says return but is also the pick up. Beyond that they won't answer their phones. When i asked for the manager due to payment issues, the lady lied to me telling me he was in a meeting. Then tried giving me his number. I requested she ask him to come to the desk when available. He was right next to the booth the entire time. i left without a rental due to their lack of informed service and absent custome service at the desk. read more

We rented a car from hertz in Tulsa. Leaving the airport the low tire alarm went off. When it went flat we found hertz does not supply spares. We called for help but we had made it to NW Arkansas and because hertz is franchised, the offices in Arkansas wouldn't help us. We had to get someone to pump up the tire so we could get to a tire shop. The tire had two punctures and couldn't be repaired. We had to replace the tire. We asked hertz for reimbursement. They said they don't supply spares and they don't reimburse for tires. Thanks for nothing hertz. read more

Two hour wait for gold service at the Tulsa airport only to find they don't have a car. Reserved three weeks ahead and am presidents club. Don't use hertz at this location. read more

Hertz Rent A Car - Wait for cars - Car Rental Near Me - Tulsa, Oklahoma

The checkout process took an obscene amount of time. The only guy working the counter spent twenty to thirty minutes with the guy that was already at the counter when we arrived. He was bs-ing with the customer and practically fist bumped him throughout the conversation. He loudly mentioned at least three different times about the amazing upgrades he was giving to him for free. I literally checked the cancellation policy while standing there because of the ridiculousness that was occurring. Unfortunately for us, Hertz required us to pay in advance and didn't allow for cancellations. We were going to cancel and walk to any of the competitors with open counters. As we stood there, more and more customers lined up behind us. All the other competitors kept their counters moving at midnight when we were there. (It's not like it was rush hour and he couldn't keep up.) Finally the rental agent's "bro" left with his multiple "free" upgrades and then it was our turn. Even though we were perturbed about the obscene amount of time it took and just wanted to go after long flights, we were polite and friendly -- not that he deserved it. He practically was a mute when we were there. Asked us if we had insurance and told him we purchased Allianz through Kayak. He rolled his eyes and asked who we use for our personal car. He asked for our credit card. I told him it was already paid for. He grunted and swiped the card anyway. No explanation, just a grunt. Told us to go get the car from the lot. That was it. No friendly chat. No professionalism. No direction where to get from at the lot. It felt as if he now hated his job and directed it us. Perhaps he wanted his bro to take him out drinking as payment for all free upgrades he gave him on Hertz' behalf and was upset when that didn't happen? Or maybe he just used up all his customer service on the one customer and we were greeted by what was left? In any case, Hertz has no signage in the lot. And the numbers don't align with the large number signs hanging in the lot. So we literally pushed on the lock/unlock until we heard it make noise and walked in that direction. The car had been picked up from the previous person, but it wasn't clean and nor was it washed. As there was no one at the attendant booth, we took a photo of the large scratch on the passenger door in case they tried to claim we damaged it. When we dropped it off, there again was no signage for Hertz, unlike all the other brands. When we found it, once again there was a crowd of aimless people because there was no attendant. We took a picture of the odometer and gas level, locked the car and dropped the keys off in a box by the counter. Others remained waiting. We'll see what they decide to charge to our credit card.... I have all the photos I need to refute any ridiculous claims. I rent cars several times a year. This was my first and last experience with Hertz. read more

Worse service ever! Reserve a car, land at airport and go to pick-up car and they have everything below what you reserve. I absolutely hate renting from Hertz but when there is a big horse show in Tulsa and they are the only place in town with cars, a girl is stuck dealing with the ineptness and rudeness that all their representatives seem to require. I travel a lot for work and will take National, Enterprise and even Avis over this joke of a company, ANY DAY! read more

Not sure yet about the cars. Still waiting in line to talk with a representative. I'm not sure why. At every other Hertz, i just pick a car and leave. This line and process is infuriating. I usually have high ratings for Hertz. Not this time. Really frustrated. This is the airport. They know i just landed. I just want to get in the car and get going. But... Nope... Still standing! read more

***This Hertz is located in a small airport and maybe because of that, it features a very small selection (I got stuck with a minivan because my plane arrived late; the front desk said that one of their vehicles had over 60,000 miles; another Yelper noted that rental cars have high mileage here); prices were fine and service was okay, but the poor vehicle selection and outdated feel (as well as the poor signage indicating where this rental car agency is) make this one of the least impressive Hertz locations I have been to*** This Hertz is located in Tulsa Airport; I am not sure if parking is available if you just need to pick up something. read more

Use to think Hertz was worth the extra cost. Starting to rethink. I rented an SUV and received a well worn hatchback with limited upgrades (no backup camera, etc.) When I needed to extend my rental they tried to charge me a new exorbitant rate. I decided to exchange cars and received a stripped down and "tired" Hyundai. It was not the kind of equipment I've come to expect from Hertz. Also, the walk to and from the terminal was long and arduous due to construction. They should consider setting up a shuttle until the project is complete. read more

Check out was OK... I got a Dodge... I had to pay for Sat Radio even though Dodge radios do not get the O&A Show XM 105. The car had high milage and was tired as are most Hertz cars. The return was not much better. When I went to the kiosk to get my receipt, the computers were down... Awesome. read more

This place is super shady. After reading some of the previous reviews, it's quite evident that dishonesty is a policy at this Hertz location. I was told I was "given" an upgrade when they actually charged me for it. They didn't ask me if I wanted an upgrade--just added it on and thought I was going to pay. So shady! When I confronted her and told her that I don't want to pay for an upgrade, the manager cowered to his office. It's obvious that this scam is an encouraged practice based on my experience and the experience of other customers. And this is the kicker, she said she was upgrading me to an Impala about five times, was very proud of that fact and thought that I would be impressed. Looked at the paperwork and it said Malibu. Eh, yeah no thanks. DON'T EVER GO TO THIS HERTZ! read more

Has it's flaws. Usually no line. Quick and simple. At the airport under/in the first level of a parking garage.

Worst customer experience ever. My husband ordered a specific class of car and they refused to give it to him...even when 3 cars in the class were Sitting right there. When my husband pushed back a woman came and started screaming in his face and cursing in front of my two young children. Utterly disgraceful. In the end he waited there for 45 minutes and ended up with a car too small for our vacation. We spent another hour on the phone with their customer service and no one could solve the problem. We were told to go to the Portland airport to swap cars - maybe! They could not guarantee since the manager would not answer the phone there. If this is how they treat a presidents gold circle member, how do they treat normal customers?!? read more

I wanna give a big shout out to Shanna!! She went above and beyond his morning by driving us right up to the front door!! She was super sweet and polite!! It was a great way to start a very early morning and long traveling day!! read more

I was charged an additional $300 because Hertz Tulsa Airport claimed, post-rental, I smoked in the car. I don't smoke. I've never smoked. Anything. Ever. No one else was in the car but me. My online appeal to Hertz was denied. I'll battle it out with American Express now, but this is absolutely insulting. My calls to the dealership itself have gone unanswered. I'm a corporate renter, as I contract to IBM for American Airlines. I'm also a Hertz Gold member. To be accused falsely like this is outrageous. No one mentioned any smell of smoke when I returned the car itself. If this can't be resolved, I'll never rent from Hertz again. read more

Great location a brief walk from the baggage claim at Tulsa airport. No issues with car and price was reasonable. Got out fast and checked in fast. Like American cars. read more

BOOTH-SERVICE-CAR: NOT GOOD! Booth is now outside and across to the covered parking area. Booth shared w/several rental companies so there is always a line.Today was no different. We rented through Expedia-AARP. Our turn, the agent said that the car was on hold in my son's name and I could not get it. I told them that I rented it in my name-that I was checking all my options when renting and I checked through my son's rewards account but did NOT rent. The insisted there was no rental for me even when I gave them MY reservation number (or I thought they looked at it). I told them that I had already paid. The girl at the computer said that I had to call Expedia to get a refund. I said that I needed a car regardless. They rented me one that was terrible! It drove like it had no shocks in it at all!! Worst rental car I ever got! I called Expedia and after 45 minutes of confusing conversation, they issued me a refund (that NEVER had my son's reward number on it). Had the agent who pulled the card with my son's name on it had looked at the card that was probably BEHIND that one, he would have found MY name on a rental. What a terrible start to a long awaited (2 years) visit with my son and his family!! I will NOT rent through HERTZ again. read more