1. Advantage Vacuums

    1. Advantage Vacuums

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    Vancouver, BC

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    Advantage Vacuums

    3.3 (8 reviews)
    Open 10:00 am - 5:00 pm

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    Coast Appliances - Coast Appliances - Vancouver

    Coast Appliances

    (112 reviews)

    $$

    Sunset

    We needed a coin operated washer for our apartment building…read more They had no stock. It would be a month before delivery. This store has been our goto for all appliances in our apartment buildings. We started with them 30 years ago and we have noticed the general customer service has declined. Unless they improve it is doubtful we will continue doing business with them.

    I needed a new fridge because the current one was dying. The appliance repair company I use orders…read moreappliances through Coast Appliances. I like the repair company so I ordered through them. It's a difficult delivery, stairs and railings have to be removed. I'm being billed $789 for the delivery and I will need to hire a handyman to remove the stairs and railings. The fridge was ordered at the end of September. Ten days after the 4- 6 week estimate, I call for the status. Was told the fridge would be in Vancouver on December 20. Get this text on December 21 "Hi Your delivery request has been received and is scheduled to arrive on Dec 23 between 07:35 AM and 10:35 AM. Click on the following link for more information on how to prepare for your delivery." I immediately call the repair company because this is the only number I have and tell the woman on the phone that I'm not prepared to take the delivery. She said the supervisor is not in and he will call me on Monday. She had asked me to text her the message I received which I did. On Monday I get a call from Coast saying they will be there in half an hour. I said I canceled the delivery through the repair company. 10 minutes later I get another call from someone else at Coast. I tell him the same thing. Twenty minutes later Frank from Coast calls. I tell him I canceled the delivery on Saturday because I had to hire someone to remove the stairs. Finding a handyman on short notice, two days before Christmas is not easy. He asked who I talked to but I couldn't remember her name. I asked who I should talk to to reschedule the delivery and he said to reschedule through him. I screen cap the text I sent her and send it to him I find a handyman who is flexible and call Frank on January 6th, 7th, 8th and 9th. No reply. On the January 10th I text the tech who does my appliance servicing and ask if he can intervene and have someone call me. Someone calls me and tells me that they are finding out where the fridge is. On the January 14th I was told that the fridge was sent back to wherever it came from and they have asked for another one and are trying to expedite it. It will take a month, maybe longer. All along I told everyone involved that I couldn't take the delivery on Monday December 23, Including the supervisor Frank. The repair company said that Coast thought I CANCELED THE FRIDGE, NOT THE DELIVERY. Was Frank asleep when I talked to him? I guess so. Raj from Coast takes over and apologises profusely for everything and will try to expedite the fridge. In the meantime, the repair company tries to find me one to no avail. The fridge finally arrives and is scheduled for delivery on February 14th. For the past 6 months, I've had to deal with rotting food in a 50ºF fridge and I'm looking forward to a new fridge. I explain to Raj that I will have to remove some of the stairs and he says not to. Here is his email: - Based on the video submitted to us, and the measurements made, seems adequate for delivery. - Please don't take out the staircase steps - not required as advised by our carrier. - Despite all due diligence, please note it is indeed a complex delivery. - It may go wrong - keeping my fingers crossed. I asked if there was a plan B. He replied: "The delivery team I am sending are specialists, they have been with us for over 40 years, they will explore any other possibilities, when at the place, if the options are safe and do not contravene WCB safety regulations." So, there is no Plan B. They arrive, walk around, and take measurements. As I fearfully expected, the fridge can't get up the stairs. I ask them to take it back since it's still in the truck and I figure out Plan B. I hire a piano moving company and coordinate the delivery with Raj so the new fridge will arrive immediately after the old one is removed and placed on the sidewalk. This went smoothly and cost me $2000. I ask Raj to remove the complex delivery charge. He said it was the repair company that made the charge, not him, and that the price was ridiculous. I go back to the repair company. They talk to Raj. It's now $349. I ask why and was told because of "side-swipe removal". No side-swipes were removed at any point. I send Raj an email with a screenshot of a normal delivery, recycling and removal charge from the Coast website which is $150. I pointed out that the delivery was not complex. A fridge was put on the sidewalk and another was put on a truck. I'm paying for his mistake when I was clear about the fridge not fitting up the stairs. He was also putting the repair company in a bad position, and not considering any inconvenience he caused me by having to wait 6 months for a fridge due to the poor service of Coast. TLDR; If your appliance and delivery is not plug and play or requires more brain power than a worm has, don't deal with Coast. If you enjoy 6 months of BS, frustration, and a barely working fridge that rots food, you won't be disappointed.

    Advantage Vacuums - appliances - Updated July 2026

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