Wonderful advice and service from Amin--a very gracious and knowledgable proprietor. He swapped out a defeated motor head on my Dyson with a reconditioned one--good as new and very reasonably priced. Many thanks from Jamie + family! read more

I took my SMEG toaster to Burrard Vacuums. It was not working. I was greeted by a lovely young woman who said Amin would help me. Amin fixed my toaster, in a short period of time, k ew exactly why it stopped working and told me what to do so it would not happen again. Amin would not charge me. I will definitely recommend, and go back to Burrard Vacuums, for future problems. Thank you! Karen read more

I contacted Burrard Vacuum last week to inquire about Dyson V15 Detect Absolute vacuums. My sister recently bought one and loves hers. Amin suggested I buy a refurbished unit. I would never have thought of this and this is what I did. Since I don't live in Vancouver he mailed it to me via Canada Post and I received it within two days. Burrard Vacuums really does offer 1st class service. I'm so glad I found Amin. I love how the accessories easily fit in and out of the unit. Seeing how the green LED floor light illuminates so much debris and hair that you don't realize is there is amazing. read more

Amin is very knowledgeable and has any amazing selection of items. All you have to do is tell him what you are looking for, what your budget is, and he will go out of his way to find you the perfect item. I have never been disappointed and would highly recommend visiting him at his store . read more

Amazing customer service! I was looking for a Sebo vacuum and inquired at Burrard Vacuums because of the good reviews. It wasn't in stock so they had to order it and the delivery was later than the tracking info stated so Amin offered me a loaner! The vacuum I ordered came out less expensive than if I ordered it online and the delivery was faster as well. Not only that, but Amin was communicative and very professional. Now more than ever is the time to support excellent local businesses like this one. read more

Excellent fast, friendly, service! I brought in a cordless Dyson and it was cleaned, fixed (with a free part) all under 15 minutes, at no charge ! Kind man, and covid safe. read more

Over the past 22 years, I have purchased my vacuum cleaners and had all maintenance and repairs done at Burrard Vacuums. Recently my daughter used our almost brand new vacuum cleaner as a carpet shampooer and burned out the motor. The owner was very sympathetic and sold me a new one for what I believe was substantially less than I would have normally been charged. (He said he could have replaced motor on the old one for about the same price but it would probably smell bad for a long time). Thanks very much for the wonderful service! read more

We have been customers there for years. Always going back to our trusted miele brand. The hose for our current vacuum failed just one week after the warranty expiration date but Amin called miele for us and managed to get us a free replacement nonetheless! This saved us over $200. That was a wonderful surprise, we always liked the customer service provided in this shop but this is really outstanding. read more

Great deals compared to Best Buy and the bay. Fantastic service. Amin even drove us home! read more

Burrard Vacuums - Appliances Near Me - Vancouver, British Columbia

I needed to get a new vacuum wire which connect canister with the hose. I went there only because was on my way and I read a good reviews in here... How surprised I was when I've been asked to pay $10... I thought he is joking, but he wasnt at all. So I asked him how is it possible that store on Kingsway can provide exact the same wire just in a different color for over 50% less... Im not sure what makes them to have such a high rates but i think its a bit too much. read more

I purchased my first Miele vacuum from Riki 8 years ago, and was very concerned because I wanted the best vacuum for my new hardwood floors and carpets.Riki's product knowledge is outstanding and she ensured I selected the correct vacuum & attachments to fit my needs. Since that purchase I had gone back for other flooring items, and I always received the highest level of customer service. Riki is the only person I have always dealt with and she is always a pleasure, her friendly professional assistance is always there when needed. When it is time to replace my vacuum I will return to her. Burrard Vacuums deserve their customer loyalty because of their employees. read more

A year ago when I went to purchase a vacuum I was so impressed with Amin. His willingness to listen to your situation (I have a very furry cat!), his advice and expert knowledge was very much appreciated - not to mention his personable good nature! I took it in just a week ago as there was a blockage that I could not troubleshoot. He was his usual kind self - he corrected it for me and when I offered to reimburse him, he said, "happy to do it for you". Amin continues to impress me and I would certainly recommend that you check out his inventory and consider his professional advice. We all need a good vacuum!! Marcia read more

Thanks you for the amazing service!! The person working helped me with all my questions and even did some online research to find some of the answers. I'm very happy I stopped by and with my new fantastic Dyson!!! read more

After much research and a lot of other stores, it was refeshing to walk into Burrard Vacuums. Ricki was amazing. Uber patient answered all of my questions and helped me pick the best Miele vacuum ever, which I love love love. I never felt pressured but instead was so impressed with her knowledge. I highly recommend this place for their excellent customer service and pricing. read more

Amazingly fast service and price fixing my Dyson. I was quoted 189.00 by Dyson to fix my vacuum. Glad I came here. courteous with my questions. Will return! read more

We came in to get replacement bags for a second-hard Miele vacuum and were treated as though we had just purchased one of the most expensive new models! As other reviewers have said, Riki's customer service and attention to detail is fantastic. Instead of just selling us the bags, she helped us learn how to use this "new to us" appliance fully and made sure it was working properly. Our experience with this "little errand" truly made our day, and we will definitely return! Thanks, Riki... read more

Great, professional, fast service. Went in there because my vacuum ( not from this store ) had an issue. The gentleman knew exactly what is was and fixed it right away. I was very impressed! Will definitely go back here and would highly recommend it! read more

I have been very pleased with the service I received from their knowledgeable staff over the years. Recently my old vacuum cleaner (purchased from Amin ten years ago) died and I decided to change to a new Miele model. He repaired the old one at no charge! read more

Burrard Vacuums provided us with honest, thorough information and we are really happy with our new awesome vacuum! Riki, the manager, was fantastic and we appreciated her friendly, excellent service. Couldn't recommend Burrard Vacuums more. read more

Burrard Vacuums provided me with excellent, professional service when my Miele Classic had a problem with the cord reel. Amin - you're the man. Highly recommend BV for any vacuum service or purchase needs. Thanks again. read more

Went there there with some questions about vaccuums and got some Superior customer service, the women who helped me was very good at listening to my needs and I would buy just about anything off of her - she was an absolute gem, very genuine, didnt seem like i was troubling her - best piece of service I have had in Kitsilano so far read more

I just recently purchased a Miele Vacuum Cleaner from Burrard Vacuums. Amin Behbahany was knowledgeable and every question that I asked him was answered concisely. Amin spent a great deal of time with me showing me exactly how to operate the machine and did not hesitate to go over my concerns. He was friendly and extremely patient with me. He carried the machine to my car which was a few blocks away. I would highly recommend purchasing a machine from Amin. You will not be disappointed. read more

I ended up here because the accessories door had fallen off my Miele vacuum and I needed more bags. It turned out I was missing a spring in the mechanism that keeps the door shut. Riki looked through all her supplies and couldn't find one. So in order to save me from having to buy the whole housing (and waiting two days for the technician to come in) she crafted one herself. Now the door works better that it did when it was new!!! Now that's customer service. Thank-you Riki, I am a fan. I would highly recommend this store (and the Miele vacuum). read more

I purchased a Miele canister vacuum from this store and I am delighted with it. It was also on sale so that was a plus. The customer service was excellent. The owner quickly determined what kind of vacuum was best for my home and was kind enough to deliver the machine. read more

If you are looking for a good quality vacuum and want a good price go here. The owner is a lovely person, the shop is stylish, easy to park, and they are the same price as the big shops. I am so happy I bought locally! read more

This place has superb customer service that is almost impossible to find these days with all the big box shopping. I dropped by on two occasions and two different women helped me with my choice of the Miele vacuum - they both were patient and very knowledgeable. When I made my decision and mentioned that I was going to walk home (15 minutes), carrying my new vacuum, the owner insisted on walking with me and carrying it. He even carried it up three flights of stairs - talk about door to door service. It was a beautiful Vancouver sunny day and we had a very pleasant chat on the way. I am so happy with my purchase. This is the kind of customer service that makes shopping a pleasure. read more

The whole family here are great. Ricki is really knowledgable. My new miele is fabulous. Great service here follow up and personable. Definitely rates 5 in my books. read more

Spent some time researching where to go to by the vacuum I have been saving for! This is undoubtedly the place. They not only patiently answered my every question, went out of their way (and at closing time to boot) to customize my every wish.. and then when I mentioned I was taking public transport, offered to drive me home (which they did!). Cant say enough about this lovely little shop. Customer service EXTRAORDINAIRE! read more

I brought my 20 year old Miele in for repair. Amin gave it a service, for free, but sadly it had reached the end of its life. I bought a new Miele at a very competitive price and am totally thrilled with the new features and great function. Thank you everyone at Burrard Vacuums for your great service. read more

Great customer service! Amin even delivered the vacuum to my doorstep. Would definitely recommend. Better prices than the Miele store.

I brought in my Miele vacuum to get it fixed. I was very concerned it may be a long and expensive fix, however the fantastic team at Burrard Vacuums fixed it on the spot immediately! Not only that, but they carefully explained what had occurred with my vacuum and how I can avoid the problem from happening again. And to top it all off, they didn't charge me for the service! The only charge was for the bag and filter refills (which I definitely needed). Excellent customer service, and impressive knowledge by the staff at Burrard Vacuums! I'm grateful for their help and will definitely return. read more

Both my mom and I recently purchased vacuums from Burrard Vacuums. During that visit we both commented on the exceptional customer service. I bought a Dyson which I had not tried before, I bought it because it was nice and compact which was perfect for my small condo. However, shortly after trying the Dyson I realized it was not going to do all the jobs I needed. I explained my issue to Armin and Ricki and they went above and beyond to make certain that I had a machine that met all of my needs. I would recommend this store in a heart beat. It is so nice to know that someone values customer service as much as I do. Thanks so much. read more

Amin, owner of BVA, is an amazing man of high morals, knowledge, integrity, kindness, and performs high level of excellency in terms of tailoring to clients needs and price ranges as well as having an excellent reputation of making sure the clients are pleased with their purchases; he and his beautiful inside and out staff, namely Riki (Manager) and Ruzan (Assistant) willingly go beyond call of duty in terms of explaining in detail the pros of con of the different vacuums and appliances in tailoring the purchase to what each individual needs, keeping in mind price and workload requirements; the high end vacuums and appliances they carry (as well as some vacuums and appliances for the more price sensitive clients) giving considerable effort and time in explaining the details as well as sometimes helping to put together, install (some central vacs?), delivering (if needed), and putting together the items some persons may have difficulty with. Also, they kindly charge minimal labour cost for maintaing satisfied clients who return to have their vacuum maintained/repaired due to lack of time, improper use or lack of knowledge/time to properly regularly clean/maintain the high end products, as part of their team service and commitment to their clients. Extremely kind, considerate, hardworking, competent and caring staff and owner (friends to me too), Amin being a man of highest calibre, gentleman of high intelligence and wisdom and kindness is doing all he and his staff can to ensure all clients are satisfied with the high end (and some moderate end) products and the auxiliary accessories carried for all his products such that clients can also choose to attempt repair, if they so choose to. The more difficult repairs are sent to the head office of the respective products to make sure of the highest level of care for clients, while more manageable smaller repairs may be done at the owner's discretion for minimal labour cost at the store he deems it to be safe to do. In fact he and his staff and store have the highest rating given by BBB (A+++) for over more than a decade now with no complaints. I am a family friend and was guided in purchasing a very nice Dyson re-chargable cordless vacuum (at an incredible price, lower than any other retail or commercial store) that has made cleaning my apartment so much more pleasant, efficient and with ease of effort, specially reaching hard to reach places like under beds and other furniture items. Kudos to Amin, Riki and Ruzan for all the hard work they do daily, to make their store an amazingly organized, clean, pleasant on the eyes and friendly environment (feels like you are with family store, i assure you you will see when you visit there, even just to say a friendly hello) to be in and to shop in. In fact, top executives at Miele visited his store a little while ago, which is a trademark of how good a man and owner he is and how much he is committed to excellence of service, and kindness in presenting and operating an A+++ family-run store. Even serving complimentary Nespresso coffee and hydration to clients, if they so desire. Thanks for your time and reading my comment and suggestion to visit. I promise you you will be warmly greeted and kindly cared for and not regret stopping by. Gratefully, Respectfully, and Sincerely, Farzad Matin (a true grateful friend of Amin and his beautiful staff) and a very happy client of Burrard Vacuum and Appliances. Kudos and commendations to Amin jaan, Riki joon and Ruzan jaan. Love you all so much for who you are, for being such wonderful friends and colleagues, with good intention and love and peace. Cheers and see you soon! :) read more

Highly recommend Burrard Vacuum & Appliances. They truly know the meaning of great customer service. Were very informative and helpful. I am now the proud owner of the "S" series 6 Miele vacuum. I only wish I had purchased this long before now. Not only very lightweight, it's definitely on the quiet side, easy to store and has made my carpets look newer. Even my carpet cleaning people were impressed. read more

The power-brush on my miele solaris electro plus, 13 yrs old, suddenly stopped working. Drove by Burrard Vac and Appl and met Amin. He was exceptional in his advise, and purchased a new one. That was just the beginning, as I discovered a loose resistor post on the small electronic board inside and after a quick solder, bingo I had two well functioning power heads. Thinking of another used miele for the upstairs, contacted Amin who had a used one with hose, wand, etc in good order and went ahead. The wand however appeared defective which Amin kindly replaced with a near new one without hesitation. A later hick up in functioning was quickly examined a month later and found caused by a blockage in the hose from suctioning a large piece of wood and was again impressed how Amin's service stood out from other experiences with retail follow up. In short very satisfied with his customer service and highly recommend Burrard Vac and Appl to anyone considering the purchase of an exceptional product. read more