Dr Amy Fish is great. She is very patient, thorough, and friendly. She made me feel very at ease…read morewhen I was a nervous wreck going in. She explained things very well and allowed questions and did not make me feel uncomfortable. I have visited the Arlington Heights office and the Hoffman Estates office. Both very nice. I would highly recommend Dr. fish and Specialty Care Institute.

Everything went well. I'm 80 years old and I was a nervous wreck knowing that I had to have an…read moreoperation. Dr Schwartz calmed me down. After talking to him, I felt I had nothing to worry about. On the day of operation of course I was worried, but he came in and talk to me and once again, I was calmed and assured everything would go well . The next day I called him about four or five times with different questions. Within an hour of my call, he called me back. I have never had a doctor respond so quickly and listen to what I had to say and tell me that I could call at any time. He said that was his job. I am so impressed with Dr Schwartz. I would recommend the suburban endocrinologists highly. And a scale of one to 10 they are 15 or 20.

These are GEM doctors. If you know the NorthShore health system and most hospitals a GEM award is…read morehard to earn let alone earn at global office level but this office goes the extra mile to make sure high acuity patients are taken care of properly and protected from mistakes. My physician is a fully licensed ear nose and throat surgeon, most commonly I find myself at the office for my routine ear servicing, I produce a good amount of wax (think Shrek) the amount of wax he pulls out every 6 months is probably enough to make a very stanky candle. He is very thorough even for what is just a clean up appointment, he asks me for my recent medical history including any infection incidents. He goes the extra mile to provide a patient like me with anxiety disorder extreme levels of confidence by performing extra laboratory work to assure me that the prior infection is truly eradicated, this can be as simple as running an extra culture to running a culture array. It's a shame that other doctors don't do a culture array as soon as I get sick because the culture array tells all. Doing a throat culture is far different than sampling from the throat swab and labeling it as AIRWAY GRAM STAIN POSITIVE and pulling a second swab for AIRWAY GRAM STAIN NEGATIVE. In some cases he will even pull a second pair of swabs for Aerobic and Anerobic stains if an infection is active. He's a very flexible physician and will participate in collaborative care with patients who have education about their own conditions and the diagnostics that surround them. Many doctors will go ape crazy if you tell them what diagnostics you want done but doc Smyrniotis is not at all one of those elitist "I know what's best I'm the doctor I'll do what I want" types. He's the type who will take your request for any test or procedure and tell you the pros and cons and his vote whether it's appropriate or not and if it's not he will go to great lengths to explain why doing such a test or procedure isn't needed. We need more doctors like him and his team. The entire team follows this collaborative GEM care standard that I wish all doctors followed. In a lot of cases it's the patient who knows their body the best. The office is clean and well sized. There's plenty of waiting area to socially distance from other people and while masks aren't required office staff encourage them and disposable masks are available at the front desk. In back the office hosts a wide array of examination rooms making the office have a pretty good level of patient turnover offering short wait times for your appointment and potential flexibility for urgent care / emergency appointments same next day or same week. In some cases availability is limited but the physician can electronically send instructions/order to your selected urgent care center on how to perform diagnostics. This office and the physicians are the Cadillac's of Ear Nose and Throat centers. Extremely comfortable to be around and high performance.

Absolutely loved my doctor! He was gentle and funny. Plus he sent my prescription over using a…read morediscount code. I haven't been able to smell in forever and now I can. Mot Sure if that is good or not .

Issue with allergy shots and allergies. Talked to office manager really not a definite resolutionread more

When I called to make the appointment staff was very professional and kind. When I showed up to my…read moreappointment, different story. Front Desk staff demeanor was incredibly rude and condescending! When I informed them that I only had an electronic copy of my insurance card Front desk lady started huffing and puffing, visibly in distress. She provided me the email, and spelled out " G-E-N-E-R-A-L" as if it is not common spelling. I emailed it to them as I do with other providers, and as I was waiting in the waiting area she calls me over by gesturing with her hand instead of calling me by name, also very professional. She said "The image is too large", and in case I didn't understand they also took the time to print it out into several sheets of paper, which she then preceded to show me one by one. And when I told them that I didn't have a copy of the back side, she about almost lost it! Case in point, I am not sure what the deal was and had I not been there out of medical necessity I would have walked away in a heart beat, but I have been to many other medical providers and until yesterday never had I been treated with such disrespect. It is the first impression you make of your practice and it was not a good one. I would advice that you give your Front Staff some additional breaks so they don't become so overwhelmed by small simple tasks. Or perhaps some additional training with computer software so they know how to make a large image into a smaller one. Audiologist and Dr. Deitch were great, so it's a shame that front desk behaved like so. Thank you!

I've been seeing Dr. Deitch for years. My Daughter-in-law is a nurse that knows him and highly…read morerecommended him. I never felt rushed during exams, always explains my options and answers questions.

Dr.Vaughn and the exhale team are great!! Helped me with…read morereoccurring sinus Issues. I would highly recommend

Dr Vaughn is an interesting guy but certainly not the one for me. He's overly touchy bedside manner…read morewas uncomfortable as I'm not that into touching strangers. He did do some explaining but not nearly enough for clear comprehension. I was sent home with a sleep study that they told me I didn't have to pay for which I found a balance due. I was also sent home with three papers for doctors I needed to schedule with but I had no clue what each doctor was supposed to be for. Finally I was given the results of my sleep study (which fells like an incorrect diagnosis) they said they would send the results to me and they have yet to do so. Idk this place give me bad vibes in my gut (Update they had a partial email no biggie easy to fix up, but when I saw my description on the sleep study I knew it then that whoever called me way over dramatized it. I think it's so they can push you into unnecessary procedures or treatments)

excellent physician, highly recommended! explained…read moreprocedures and answered questions, did not rush!

Yes I have allergies very badly and under Dr Musgrave and team they have improved greatly the…read moreoffice is in a great location the staff is very nice and very helpful with insurance information

I would highly recommend this office, especially Dr. Deitch. I (as sad as it sounds) have been to…read morequite a few doctors for various issues, but must say Dr. Deitch was one of the best. He was honest, explained what he was looking for, and was extremely thorough! He made me feel so comfortable, despite how nervous I was about my symptoms. I never felt rushed (like so many doctors do). He even continually asked what additional questions I had (you know how doctors make you feel badly if you have "one more thing to ask"--he almost wanted you to keep asking questions!). The entire office was so extremely friendly. After leaving, I immediately texted my family and told them to visit this office if they need an ENT.

Extremely hard to schedule appointments, then you go to your appointment and the doctor/doctor's…read moreare always running late. We, as a family are switching ENT specialists. Would not recommend.

I am a patient there but if you have an issue, you can't get an appointment, they refer you to an…read moreurgent care place, not at all helpful.

My son was born 6 weeks early and has some issues with latching, suck-swallow-breathe, gas, and…read morereflux. There was also question of tongue and lip tie and, if present, if they should be revised. A lactation consultant highly recommended an ENT; however, the one she recommended had a long wait, so I sought out one on my own and chose Suburban ENT. I got an appointment within a week. We saw Dr. Pugnale. She was friendly, listened to my concerns, was thorough in her exam, and explained her findings. Even though the pediatrician prescribed a reflux med, it seems the dosage was off: about half of what Dr. Pugnale thought was appropriate based on his weight. I'm thankful that's something she checked! She ordered a swallow study, which probably should have been done when my son was in the NICU. Even though I came with notes from the lactation consultant's observations, I do wish that the doctor asked to see my son eat, since I believe that could be telling and confirm/rule out possible issues. I'm generally pleased with how things have gone initially and look forward to our follow-up in a month!

UNPROFESSIONAL, it was around covid time when I went for a visit, he came into the office dressed…read morelike GI Joe, and I was protected with a mask, gloves and a hairnet, and he said something sarcastic and laughed at me. The experience was just RUDE that's all I got to say

Poor office and communication skills experienced here. ENT Services were 5 star and went to 1 star…read moreafter Dr Garrity left. I believe this multi doctor practice is now closed or has moved. Avoid this practice.

Very unfriendly place. I scheduled my appointment a month ahead and two weeks later got jury duty…read moreinitiation that was the same day as my appointment. I called in asking to get a some kind of notification or confirmation of my appointment in writing to help me postpone jury duty. They talked to Dr. Miller and he said "he is not comfortable" providing anything to show that i have an appointment so i just cancel it. That was unfortunate since I was traveling to Europe the following week and really wanted to get some help for my breathing issues. I explained that when i called in but they did not care, I will not be going there for sure.

I love LOVE love Dr. Miller. He is so helpful and so professional. This is the first and only…read moreallergist I've ever been too and he is happy to answer any of my questions. I have only seen Dr. Sonin once, but he was also very attentive. The nurses are sweet, some more than others. But I've never had a bad experience with any of them. Now, the only reason why I am not giving this place 5 stars is because the receptionists are.... well, they are witches. They are cranky old ladies that complain about each other all day long. Unfortunately, you are forced to listen to them whine while you wait 45 minutes for your scheduled appointment (yes, one time I actually had to wait that long). You would think these women want to strangle each other. Every single time I go in for a shot they are going off again, about someone that isn't there and requests too much time off. Come on now, you should probably just retire. Not only that, but when you call them to ask a simple question the same cranky old lady answers. Her tone is so unprofessional, even if you try to be sweet to her. As a receptionist you are the face of the practice. You need to smile and greet people, or if you get a phone call you need to be patient and polite. Just because you are old you do not have the right to talk down to others. To sum it up - I give the doctors and their nurses 5 stars. I give their receptionists negative 2 stars.