I was able to make an appointment. They were prompt and the nurse and doctor were amazing. All…read moretold, I had a chest xray to rule out pneumonia and I was on my way in an hour. Really clean and beautiful inside, as well. I will absolutely be back.

I would give 0 stars if I could. My family and I have been coming here as needed for quite a few…read moreyears, but today will be our last visit. I scheduled a sports physical for my son with a 2:10 PM appointment. By 2:50 PM, we were still waiting. I overheard the front desk tell another patient that they were running late and it would be a two-hour wait. Thinking I must have misunderstood, I went up to confirm. I was told that they "shouldn't really be called appointments" because they take walk-ins ahead of scheduled times and that delays can't be controlled since it's an urgent care. Why are you taking walk-ins ahead of scheduled "appointments"??? If that's the case, then why offer appointments at all? I left work early and took my son out of school to make this appointment--time that cost our family money and took away from his academics. To then be told we will be waiting another two hours at least is beyond frustrating. Now we're scrambling to find another option for his physical on short notice. They even suggested coming back at 8:00 PM, but wouldn't guarantee we would face the same two-hour wait again. When I asked why the delay wasn't communicated ahead of time by calling ahead of our scheduled time, I was told "they don't do that." When I asked why this wasn't shared with me at check-in, I didn't receive an answer, I was told 'it's urgent care'. When I requested a refund for the $60 sports physical, I was handed a folded piece of paper that turned out to be a receipt--not a refund. I had to go back in and ask again. They then voided the payment and provided updated documentation, but at this point I have little confidence it was handled properly and will be monitoring my account. The lack of communication, accountability, and respect for patients' time was extremely frustrating. Unfortunately, I ignored previous reviews because we had decent experiences in the past--but I won't make that mistake again. I hope you don't either!

I have enjoyed the care of Sabeena Faiz, FNP-BC, since her arrival at the practice. As a provider…read moreshe is patient, personable, and professional. She encourages communication throughout any visit; I have never felt rushed or gotten the impression she needed to abbreviate our time together. I am encouraged to express any concerns about my health conditions, and she is quick to provide feedback and suggest medication or lifestyle modifications. My lab test results have consistently improved under her proactive care. I recommend both Family Practice and Sabeena highly.

Avoid this place at all costs. I have had the worst experiences with lost appointments. I just…read morerequested a refill on a prescription that I have been on for years. They said they would refill it and a week later it still has not been refilled. I had to go to a CVS Minute Clinic to get help as it was for heart medication. I made multiple phone calls and called my insurance company but this doctor didn't care at all.

I was an injured employee and my employer sent me in to Epic Urgent Care. I saw Bianca , nurse…read morepractitioner and she recommended a "great" lawyer. I don't know why nurse practitioners are in the legal business. But as it turns out, the lawyer was a fraud and was not representing me at all. I can't help but wonder if my employer didn't send me here for this experience. I called Bianca about it and she started yelling at me telling me I was mentally ill. She sent me discharge papers from our phone call stating that I was delusional and hostile. I was certainly hostile but delusional is a medical diagnosis. That's not typically how diagnosises are made. They don't seem to care much about human beings at all here.

Would leave a lower rating if possible. It clearly stated on the website the staff are well trained…read morein VA urgent care billing, and they have no clue. I'm a veteran that showed up for urgent care and I sat for 30 minutes while they supposedly waited on direction from their billing department. The receptionist was very nice and professional, but not one person had any idea how to handle the VA billing. Either learn how to perform the task stated in your website or take it down pls.

At 7:30 a.m. on a Thursday morning, feeling miserable from a probable flu bug and hoping to get a…read moretest to confirm a diagnosis, I began the online process for making an appointment with the Minute Clinic on Plum Grove in Rolling Meadows, choosing a 9:30 a.m. appointment that same day. I answered the required questions about symptoms, personal details, consents and insurance. I got to the point at which the system told me I was 60% done with the scheduling process. The only remaining step was the pre-appointment check-in. This feature, however, showed a lock icon and said it would be available at 9:15, 15 minutes before my appointment. I received two texts after this reminding me to do the pre-check-in, but there was no way to complete it. After a half hour I got another text saying that my appointment had been cancelled because I had not done the pre-check in. When I attempted to start again, I was told the next available appointment was not until 11:50 a.m. Went through all the steps again with the same result--got to 60% complete and was told I needed to do the pre-check in, but the feature was locked--" Will be available at 11:35." Received text telling me appointment had been cancelled. Note on the website said Walk-Ins Welcome: Current wait time 1 hour 50 minutes. Went into the store to try to talk to a human being. While waiting, thought I'd try to make an appointment at their customer kiosk (or see whether one of those I'd already made had magically registered in their system. The kiosk was offline. Waited 20 minutes, during which time I attempted to make another appointment on my phone. Told next available appointment was at 2:50 p.m.--mind you, only an hour and a half had elapsed since I started attempting to make the first appointment. Healthcare provider on duty came out and I attempted to explain what had been happening. She turned the kiosk on and gave an explanation that some appointments had been cancelled that morning, so the system was thrown off--well, yeah?! There were only two people in the waiting room and two names on the screen shown as waiting or being seen. Healthcare worker said she couldn't tell me how long I'd have to wait as a walk-in, as she was the only one there--could be several hours...or was possible I wouldn't be seen at all. Student intern walked through steps to try to schedule an appointment--next available 6:50 p.m. "Would you like that one?" she asked--at which point I gave up and went home to bed. What a mess and what an insane runaround to put people through who are already physically miserable. CVS Minute Clinic needs to do some serious work on their system. I'm sure the healthcare workers are fully capable...IF you're able to get in to see them. Good luck with that.

The nurse who took care of me was professional and right on with her diagnosis and my script was…read moreready before I even left CVS. The minute clinic is awesome!

Arrived about 8:45 am, no one else here. Polite receptionist checked me in then had me register via…read morephone, which I personally do not like. After completing it at 8:52 am, I saw my spot in line: #5, estimated visit time 10:06 am. One hour, fourteen minutes of waiting in an empty waiting room. They do have a screen showing your place in line and the online app gives you this, too. Receptionist was excellent. Nurse was good except she did some tests that seemed completely unrelated to Dr Rod had excellent interpersonal skills/bedside manner. I actually got seen 22 minutes earlier than the original projection. I drove a mile past NCH immediate care to get here because of its bad reviews and I am so glad I drove the extra mile! Exam rooms are very clean, look new too. Plenty of space and extra seats for parents that bring kids.

Staff was very nice and professional. I had the pleasure of meeting with Gabby, who made me feel at…read moreease, and was very easy to talk to. I appreciated the great service and level of comfort I felt. Would definitely come back if I need additional services.

Great service with a very knowledgeable PA or NP who did a great exam and took her time . Walk ins…read moreare taken very quickly and for me covered completely by Medicare. When you need care it's a great place to go

Saturday April 18 at 10:00 am - I called the urgent care here and I asked to speak to a nurse. I've…read moretaken my parents, my daughter and myself here multiple times yearly for the last several years as I'm local in buffalo grove. This morning I called and asked to speak to someone in urgent care - he asked my birthdate and confirmed my identity , then I asked to speak to a medical professional and or a nurse and he said if this is for you - we don't do this - you haven't been to see us for "you" since 2025 so "we don't allow you to speak to anyone for any medical questions" which is an outright lie - as I've done this for my parents myself and my daughter many times and the nurses were helpful when they weren't blocked by this extremely rude man that I was speaking to that refused to give me their hours and chose to argue with me and repeat that I was wrong "they would never speak to you on the phone - We Don't Do That Here" - kept lying and I had to raise my voice and say multiple times what their hours are - and finally he said we're open till 3 and hung up. The rudest worst experience here ever - my Doctor is named Mamou and I go to him with my daughter and I actually met him here at the urgent care as he occasionally does help out here. I will let him and his whole office know how rudely I was treated today and I will tell everyone I know in Buffalo Grove at this horrible experience at This Endeavor Health Urgent Care - and how they treat a regular customer who's ill with a question !!!

Went in after having a seizure, knowing there isn't much they can do but I had to satisfy my boss…read morewho wanted me to go to the ER. The male nurse practically laughed in my face. Once we got in the room, he started on the most unprofessional Pro-Trump rant I have ever had to endure. The Dr wasn't much better. Told me I should have gone to the ER, took my BP a second time because it was elevated, told me to go home and sleep it off and I was on my way. This used to be my go-to for after hours care but not anymore.

I had a crazy amount of pain in my foot and Achilles tendon, so I drove over to Alexian Brothers as…read morethey are the closest immediate care. It was night time, about an hour before their closing. Which soon became apparent. They rushed me into the room so the nurse could take my blood pressure and all that jazz. The nurse was very nice, but that's all I can say that went right. When the doctor finally came in, she was in a bad mood and wasn't really listening to what I was telling her. When she asked me about a symptom I would give her an answer, but before I was finished, she would ask a question as if my medical emergency was a speed round on a game show. She finally concluded that she could not help me because there aren't any X-rays at Alexian Brothers. She then looked up what my condition could potentially be on the internet. She had a couple guesses and then said "See a podiatrist." But the most jaw-dropping thing I've ever heard from a professional of any sort was, "Now that I told you what you needed to hear, can I go now?" I had the feeling of somebody that was rushed through a one-night stand. I now have an outrageous charge that Blue Cross and myself have to fight. They did nothing but insult me and now I have a crazy bill. As other medical professional friends have said, "Welcome to healthcare." I probably would have received better medical treatment at the Italian place next door.

I had the same experience as Craig. I also had an unfortunate experience with the provider dosing…read moreibuprofen incorrectly but I was suspicious of her recommendation and decided to just let her error go. Regarding billing, Be very careful.. they call themselves an "Urgent/Immediate Care Center", but they will bill you as an "Outpatient Hospital". This trick means any lab work will be billed separately (ie. $284 for a strep test), which they will not tell you. Go To Advocate Urgent care, NM Urgent care, or CVS minute clinic... same visit, great care, and no tricks on the billing.

From the owner: NorthShore University HealthSystem, Swedish Hospital, Northwest Community Healthcare and…read moreEdward-Elmhurst Health are now united under one name: Endeavor Health. Together, we're driven by our mission to help everyone in our communities be their best and our commitment to setting a new standard for healthcare by delivering a truly personal patient experience combined with convenient access to pioneering, world-class care. We are proud to be Illinois' third-largest health system with more than 27,000 team members, nine award-winning hospitals and more than 300 clinic locations based in the communities we call home.

Fraudulent Charges!!…read more On February 24, we sent a message to a doctor who helped our son with a broken finger. We sent the message to check whether we could cancel a follow-up visit that seemed unnecessary to us, and the doctor replied that it would be fine to cancel. A few days later, we received a bill for sending that message. In all the years we have used Endeavor, we have never been charged for sending messages. And nowhere on the web portal does it indicate that customers will be charged for sending a message to their doctor. I called Endeavor and a representative said this is a new policy. I explained that we were never charged before, and there is no indication anywhere on the site that we would be charged for sending a message, but the representative said the charge stands. I have lodged complaints with various state agencies, and have left reviews detailing this unethical behavior. This is terrible, awful service that only encourages patients NOT to reach out to their doctors with concerns.

Dr. Carlino and Nurse Gilbert were a great team. They were both very caring and compassionate, and…read morethey always put their patients first. Dr. Carlino was a skilled physician, and Nurse Gilbert was a wonderful nurse. They worked well together, and they always made sure that I was comfortable and well-cared for. They are both highly respected in my book and I'm actually considering leaving Northshore. I am sure that they will continue to be a great asset to the community for many years to come.

The front desk personnel was so kind as nice. Dr Rose was terrific, thorough and again, extremely…read morepleasant. That means a lot. Clean place and easy access.

Unfortunately was misdiagnosed with an obvious infection and had to go to a different urgent care…read moreafter getting sicker. I'd recommend going elsewhere. There's a cheaper and better urgent care a few blocks down. They charged me $300 to tell me to go home and take cough medicine. If you ask for a case review, they won't do anything for you and are quite rude about it. Trust the other bad reviews unlike I did.