After ten years of being customers, we will never go back. They left our tax information untouched…read morefor over a month. We ended up needing to make an unexpectedly large payment which we didn't find out about until April 1. (dropped off info in February) They say it's standard practice to just leave "drop off clients" sitting until the staffer gets to it. A drop off client is someone who puts all of their information into the provided envelope and takes it to their office. The delay in finding out how much we owed caused us significant financial harm. When we brought this to the attention of a manager he said it was a "coaching opportunity" for the employee. That is completely meaningless to someone who was just screwed over by your company. Terrible service.

Wow. I could sing Lloyds praises forever. I met him through my Uncle who takes his finances…read moreseriously and doesn't trust just anyone. That's another high compliment to Lloyd's character. He treats you like family, is easy to reach, responds very quickly and really goes above and beyond with his clients. Our family is so fortunate to know him and he has become a great friend as well. Highly recommend this group!

No stars. They had our laptop for a week with prepay $57. Called multiple times and finally a tech…read moresaid - the battery is bad. We told him the battery is new and was charging fine at home. Oh, then it's the motherboard. Did they even diagnose? Lost our trust right there. Said they would call the next day with price. Did not call. We picked it up and it's worse than when we dropped it off.

Our largely trouble free desktop computer running Window XP for the past 12 years was having start…read moreup issues. I brought the computer in and met Matt and described the problem. Matt said it could be the motherboard and/or the drive. I protested and told him the computer had no inconsistencies on the drive, no malware, no viruses. He replied "you are talking about psychotherapy and the patient needs a liver transplant." Immediately I appreciated his wry dry humor. I shared with him a parts build I had put together for a custom computer which we wanted to go forward with in September of 2017. For now we wanted a fix to tide us over until then. He warned if it was determined the problem was the motherboard there was no solution for us; he could not get another since ours was 8 generations old; not even an OEM version. The next day he called with devastating news. It indeed was the motherboard. He sent via email pictures of four blown capacitors on the board. At that point I was very fearful that we would lose all our data despite having it all backed up onto an external Western Digital drive via Acronis. I shared that our most important desire was to save all personal documents from each of our (my wife and I) respective profiles and twelve years of music on iTunes. I had just spoken with a support technician at Apple who told me since our version of iTunes was old, the music could not be downloaded into their newest version. Matt said that would depend on the condition of the hard drive, something he would know after examining it. He determined that the surface of the drive was damaged but the hardware supporting the drive was intact. He observed it was a good thing we brought it in since he surmised there was about seven days use out of it left. He did not guarantee he could do what we asked but felt confident he could. My parts list totaled $2,900. Matt went over each component and made recommendations for changes. When we were done my parts list was reduced to $2,100. The price reduction did not represent compromised performance; quite the contrary. With the graphics card I had originally listed Matt said it needs to run at 70 to 80 percent of capacity and if I were not using it in that manner I would not see the benefit whereas I would see MORE performance out of a card that cost less but was more accurately matched for intended use; horses for courses, and so it went with each part including the case. Matts reasoning was so clear it inspired confidence. I pulled my parts from Parts Picker. As I was "building" the computer with each addition of a part the site had a pop up that said "there are no incompatibilities" and continued to say so until the end. Matt said he did see where based on his experience there could be some parts that did not play well with one another. He agreed that the Corsair Vengeance series that was recommended to me over the higher level Corsair Domination Series was less troublesome. I told him that my goal was stability and at the same time although we are not gamers, we wanted a machine that was ultra-fast. He did what is called "active listening" and recommended a top of the line component that would meet those needs. HAPPY ENDING. Matt was able to rescue all of our personal documents and our iTunes library put into the latest version; a Miracle and we are so grateful. I knew he was not using hyperbole when he said "you will feel as if you have gone from a Model T to the Jetsons." Experiencing the truth of what he said was something else entirely. Per my request he installed the ESET Internet Security software that I purchased and brought to him. He also installed Microsoft Office Home and Business 2016 as well as Windows 10 Home 64 bit. Matt shared in our excitement and it was palpable. There is something special to be said when someone is excited about building something for you; good energy going into the product. All the above is a very long winded way of describing someone who is adept at what he does and at the same time able to communicate what he does effectively, honestly and compassionately; a rare trifecta of skill sets in any business but especially in the world of technology. That Matt cared about us as people was evident at every point along the way. By that I mean he did not see us as customers only; someone to add to the profit margin. For all intents and purposes, Matt IS Madison Geeks. If he went elsewhere we would follow him. Kahlal Cunningham, CEO of Madison Geeks would do well to make Matt a partner. If we had not had the conversations we had with Matt and the trust he established with us, a $3,000 custom built computer would never have been built. Had we not had the numerous consultative conversations no work order would have been placed with Madison Geeks; it goes without saying that building a custom computer is not the same as putting money in a candy machine and out comes the candy bar.

My husband and have been taking our jewelry there for upgrades and repairs for items, even ones we…read moredidn't purchase there, for years. Always accommodating and extremely creative with problem solving! They restored my husband's grandpa's ring with amazing detail and skill. We always share when people ask about where to go. ps. they just May have a friendly feline to check out

Come for the overpriced jewelry, stay for the horrible customer service! Seriously the owner of…read morethis store is extremely arrogant, she followed me around and kept asking me "are you going to buy something? are you going to buy something?". Most pieces lack any kind of feature stone that would have any real value, several cases were full of tacky looking garbage that the owner told me were made by "famous artists". This place is a dinosaur, waiting to go extinct. It's literally everything wrong with the jewelry business, all in one place.

If you're looking to try something new, or to gather some friends for a creative and hassle-free…read moretime, Board & Brush is your spot! Public or private classes are available, and everyone can pick their own project to work on. Be sure to indicate who you want to sit by when you self-register! Upon arrival, your seat has been prepped with all supplies and tools necessary. General instructions about the space and process are reviewed. Our class was fairly small (5 total) and Amy did a great job guiding and supporting everyone. The first couple steps were the same (sanding, distressing, staining), then everyone went at their own pace based on their chosen project. My steps included putting three stained pieces of wood together, using an electric drill and screwdriver. I chose to use to dry brush and paint on my board, before adding my stencil with a sponge brush. I was given two handle options, and that was the finishing touch to my project. I am new to this, and while it was a bit daunting, it was rewarding to create and take home a personalized piece! And, a nice way to end the week. Will definitely return to create some more!

I have tried booking an event for my team at work for weeks now. No one answers the phone. I have…read moreleft NUMEROUS voicemails, and no one calls back. Really was excited to go here but that is horrible customer service! This was very disappointing to say the least.

Taryn and Alisa NEED TO BE PAID MORE THAN WHAT THEY GET PAID CURRENTLY AFTER WORKING WITH THEN!…read more This place is a really nice spot to go if you need jewelry. Not to mention their whole team is awesome. I mainly worked with Taryn and she was amazing and was very helpful with sorting out the questions and finalizing my particular customizations I wanted. Alisa was very nice assisting with the initial visit and assisting when Taryn was out. I had the best experience ever and I'm thankful that I bought from this location. The whole team needs a raise, especially Taryn and Alisa deserve one though because they took the most time sorting everything out and helping work through all the hassles of the work flow. Taryn was exceptional helping me find something that I loved that also fit my style too, big props to her she definitely deserves a bonus and employee of the month. it's only fair because she helped me with my SpongeBob bracelet. I highly recommend, pleasantly surprised and highly satisfied with my purchase and the entire experience. They were down to earth, helpful, kind, supportive, fast and very efficient.. not to mention they took extra time to research and prepare a lot of extra stuff when I was looking/shopping for options. 11/10 you will not be disappointed. Give Taryn and Alisa a raise.. NOW! that's the only reason my rating is not 100/10 Ps if you don't give Taryn and Alisa more money on their paycheck i will find a way to tell everyone not to shop here anymore so you better do it. You should really really really do it (give Taryn and Alisa more money please) -Thank you in advance

Love the honest customer service. Everything you want in a local business. Great prices as wellread more

Needed 200 colored brochures in a short time and Amy was excellent to work with. Friendly,…read moreinformative, great price, provided what I asked for with a smile. Would love to deal with more businesses like this!

The venerable Bob's Copy Shop could not be more efficient, and the prices are extremely competitive…read morewith other copy shops in town. They have worked miracles in terms of timing more than once. Amy is great -- super responsive to emails, and patient to boot. Plus, what's not to like about a place where the shop doggie is as great as the staff?

Outstanding, professional work. Kind and gracious…read moreassistance Always up-to-date with latest laws

Stopped in to drop off a ring rhodium plated. My husband ended up purchasing a silver chain while…read morewe were there. Kayla provided exceptional customer service even though the item we were purchasing wasn't not very expensive. I mention that because she really spent time helping us and made the experience easy and fun.

My son's fiancé damaged her engagement ring while using weights in an exercise class. We sped over…read moreto Kesslers and they were wonderful! They took her back and used a vise in order to get her ring off her swollen finger. They reformed the ring and then polished it. And they did this all for free on Christmas Eve! Kudos to Kesslers - you made a young woman so happy!