Love the honest customer service. Everything you want in a local business. Great prices as well

We have been shopping at TQ Diamonds for over two decades. The selection, service and value is outstanding. You will know when you walk through the door, that this isn't just any jewelry store. The people who work here are very helpful and knowledgeable and really want you to find a special piece. This is not a chain store where you never see the same salespeople twice. I have had pieces redesigned and repaired, in addition to buying new designs. Mike is a salesperson that has been extremely helpful over the years. He has a sense of just what I'm looking for in terms of design and budget. Their goldsmith is very talented, too. I have always gone away supremely happy. read more

When my boyfriend and I decided we wanted to get married we had no idea about rings. We went to a couple different places and while I thought I knew what I wanted, nothing seemed right. We walked into TQ and were greeted by Ted. He chatted with us for a little while and learned more about us and our wants for a engagement ring. Afterwards he says "I think I have something you'll really like" and picked out the absolutely perfect ring for me. The process went easily from there and we purchased our wedding bands here too. I couldn't recommend Ted and TQ enough. Thank you! read more

For the past year we have been to TQ several times for our important life events. My engagement ring was purchased here (with the help of Jess). When the time came for my fiancé to purchase his wedding band Tom was incredibly helpful in selecting a great ring he would love. But what I really wanted to give attention to was the fact that in a last minute decision (since I didn't like my current band as much) I emailed TQ that I needed a new wedding band on the same day (as I was flying out later that day). Jess and the TQ team not only accommodated my request but allowed me to have a wedding band I really loved. If any of my friends/family ever need jewelry we would definitely refer them to TQ. Thank you! read more

TQ Diamonds - Engagement ring and wedding bands - all purchased at TQ :) - Jewelry Near Me - Madison, Wisconsin

So I'm googling tacori engagement rings and TQD pops up. I currently live in Las Vegas so I was hesitant about pulling the trigger on something of this magnitude without getting my hands or eyes on it. So I figured if nothing else get some pricing on tacori. Jessica from TQD helped me from the start. Friendly, knowledgeable, not pushy, gave me lots of options and time to sort it out. I'm not the easiest of customers but she is the best at what she does. I gave her some of the ideas I had and gave her the green light to put a ring together. In the end and in comparison to 4 other jewelers I contacted, Jessica got me a bigger stone, higher quality, and the tacori setting. My fiance says she loves me more than the ring, but by her reaction, it's probably a tie. read more

Stunning ring, very happy. I recently inherited 2 diamonds that were my grandmother's, and took them to Tom at TQ. I had a good idea of what I wanted, but did the smart thing and listened to the expert. I could not be happier with the finished ring!! This is the second time I've taken stones in with my mind set on "this" ... looking at other choices and listening to the expert's ideas got me a much better "that"! They know what they're doing at TQ! read more

TQ Diamonds - Jewelry Near Me - Madison, Wisconsin

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I went to TQ Diamonds because of their reviews I was helped by Alisa and what a great experience it was. She was very knowledgeable and was able to help me with every detail. I will be using TQ Diamonds for all my future jewelry needs and will always have Alisa as my jewelry guide. read more

I couldn't be happier with my purchase here! I placed an online order (from California) late night Tuesday Dec 21, received an email the next morning confirming my purchase and giving me a tracking number. I received my package Saturday Dec 24! ( I was not expecting to get it before Christmas but it was a wonderful surprise that I did!) The price was great The online ordering process was so easy The customer service was on point The package is exactly what I expected, sooner than I expected! I would definitely use them again and recommend. read more

TQ Diamonds - Jewelry Near Me - Madison, Wisconsin

After searching around Madison for the "right" place to buy an engagement ring to propose to my then-girlfriend Amanda, I settled on TQ Diamonds. For some reason, I figured all retail jewelers would probably be the same, but boy, was I wrong! I toyed with the idea of buying on Blue Nile, but I knew I wanted to build a relationship with a local place, and have access to after-sales service (such as cleaning, repairs etc.). My salesman ended up being Tom Odgren, and he has been nothing but exceptional since I first sat down with him to look at diamonds. The whole time, it felt like I was interacting more with a family member than a "sales" guy. Throughout the whole process, he was patient, knowledgeable, and kind, and fully validated my decision to go with a brick-and-mortar jeweler. Since I first bought the engagement ring from Tom and TQ, my (now-wife) Amanda and I have been back countless times to look at wedding rings and to get her engagement ring cleaned. Each time, Tom greets us with a smile, and he feels like an old friend at this point. Perhaps his greatest moment was a potentially disastrous one. Amanda's princess-cut diamond got chipped when it was being cleaned, something that can happen with a brittle, square-cut diamond like hers. Although the chip was indiscernible with the naked eye, TQ was very up front with us and gave us several options to rectify the situation. In the end, Tom showed us three more diamonds and we were able to pick a new one (0.01kt bigger!) that seemed to have even more sparkle than the previous one. Although it was a little sad to give up the diamond that I proposed with, the situation wound up being an absolute pleasure to work through with Tom's help and sympathy. I fully recommend TQ Diamonds for your engagement ring, wedding ring, and jewelry needs....and if Tom is in, ask for him!!! read more

I contacted TQ Diamonds through Yelp and received a reply within one business day from the store manager! My request was a challenge--resize a custom-made brass ring down two full sizes. The manager was upfront with me and explained his concerns as well as what he felt comfortable with attempting should I opt to go forward. I chose to have them see what they could do and I am so happy I did--the craftsmanship was top-notch, the communication I received before, during and after the process was exceptional. The combination of customer service, quality of work, and competitive pricing ultimately resulted in me returning to the store to have another ring--my wedding ring--retipped rather than going to the franchise jeweler I'd previous gone to. read more

My wife and I had an incredible experience with TQ Diamonds! We purchased both an engagement ring and our wedding bands through these fine folks, and had flawless experiences both times. We worked with both Tom and Ted, who went out of their way to ensure we had all of the information we needed and that we felt completely comfortable with our decision. Their assistance and communication were really unparalleled. In buying both our engagement ring and wedding bands, we had special circumstances that required some extra attention and consideration. They were incredible at coming up with creative ideas to meet our needs, going out of their way to ensure our experience was stress-free! We couldn't be happier with our rings and with our experience with TQ Diamonds. This is in a very large part from all the advice, assistance, and flexibility that Tom and Ted provided us. Thank you, Tom, Ted, and TQ Diamonds! read more

I purchased my fiancee's engagement ring here, and only have good things to say about my experience. I went in with a general idea of the ring I wanted to buy, assuming I'd have to come back a few different times just to make a final decision. Sally, however, patiently helped me look through a number of options throughout the store. We were able to order a few diamonds the same day. When I came back in to make my final decision, I also worked with Tom, who was just as helpful in explaining the differences between each stone, showing them in different lighting, and finally laying out the timeline for when I could expect to receive the completed ring (an estimated three weeks for shipping and customization). Amazingly, it only took about two weeks, with the whole shopping process taking about three weeks. read more

First of all I have to say that I'm not from the Wisconsin area so I can't speak to the actual store. My whole interaction was done by phone and email. I was looking for a push gift for my wife and I remembered that she had lost her wedding band quite a few years ago. I didn't remember the model and the certificate that I had for this Tacori band was not correct. Tom helped me tremendously by searching the bands that would go with the engagement ring that she has until I found the one I was looking for. He then ordered it and had it sent to me just in time as our baby is due tomorrow and she's receiving the new addition with her ring on hand. Thank you for all the assistance and the speedy service. I live in California but if I need anything else I will definitely reach out to T.Q. Diamonds again. read more

This is the place to go for GREAT customer Service!!!!!! My wife and I really love TQ Diamonds. I first went to TQ in 2002 in search of an engagement ring. I Just wanted to say thanks so much to Tom Odgren for all he has done for us and making our lives so much more special through the amazing jewelry we have gotten over the years, especially my wife's diamond engagement ring (she still gets compliments daily). Whether the jewelry has been custom made or simply traditional items, they are all pieces that will stay in the family for generations to come. You were the only guy out of 5 stores back then that showed me any sort of respect or kindness when I was just a kid in college looking for a ring...that meant a lot to me. We will be customers for life!!!!!! read more

Now that I no longer work here, I can write a review without being obviously biased. T.Q. is definitely the best jewelry store in Madison. And yes, I am biased because I worked there, but I'm also honest (I just wouldn't have written a review if I thought they sucked). They have an extensive selection of diamonds, engagement rings, wedding bands, and diamond and color fashion jewelry. While nothing here is cheap per se (very few items start around $150-200), everything is high quality and unique. I can't even tell you how many times people remarked "I've never seen anything like this before!" Plus, qualifications are everything. T.Q. has two Certified Gemologist Appraisers (there are only a few hundred in the U.S., and they must re-certify every year), one Certified Gemologist, and one Graduate Gemologist on staff. They have a stellar Gold/Platinumsmith who does gorgeous, meticulous work. They have a great sales staff who have years of experience in the industry. How can you beat that? Word to the wise: They might have special promotions (advertised via their website or direct mail if you're on the mailing list), but they never have sales. They price to sell and not mark too high just to mark down. You can rest assured that you're getting a reasonable price for the quality of the jewelry. read more

Entering T.Q. Diamonds is like attending a great big party, where EVERYONE is in a great mood. My, "go to girl," is Lora, the store manager,but EVERYONE there is a delight. They are knowledgeable, polite, warm, and engaging. They help you find EXACTLY what you're looking for. The quality and selection are top rate. If you want to design something special...even better. Walk, don't run..to T.Q. Tell them, "Wendy" sent you! read more

TQ Diamonds offer something businesses should take note of: the ability to be available and communicate to their customers. Upon arriving at their site, I was skeptical when I received a notification if I wanted to chat with a customer service rep. Too many times, I would end up talking to a self automated "bot". However, every single time I arrive at TQ Diamonds, the person in the chat window is a real person who answers all of your questions. No run around answer, no generic pre-programmed answer. One of the main draws to TQ Diamonds was I was able to find some watches that were sold out at most retailers and I wanted to give this site a try rather than go the eBay route. Prices were reasonable and they were able to accommodate any special requests. Shipping was expected from the United States but I was quickly reimbursed a difference when I pointed out a price discrepancy. I am sure to purchase any future GShock watches from this site. read more

Wow this place is awesome! I checked out a few others before i found this place. I was reading Yelp after a bad day of ring shopping and i stumbled upon TQ Diamonds. After reading a few more reviews i called them and talked to Ted. He was so knowledgeable and friendly i jumped back in my car and drove down there. Ted helped me pick out the perfect ring that my fiancee liked from a different store. He also created a custom ring for me from a couple photos. I am so happy with both mine and my fiancee's rings. Ring shopping can be a scary process, but after going to TQ Diamonds, i knew i was in good hands. Guys if your out ring shopping, go look at a few places and get an idea of what your looking for, then go to TQ Diamonds to purchase. Ask for Ted he will take great care of you : ) read more

They fixed my glasses! I'd never have expected a jeweler to service eyewear, but when my specialty frames broke, I was referred by two optometrist offices as most do not do any work with soldering. But TQ, was helpful and friendly from the start - beginning with the phone conversation where the person that answered was sure to give me specific directions and a quote of $45 that held true when it came time for payment. I had been without my glasses for a few days and it's such a relief to have them back in great shape! read more

Ted was amazing! He helped me get a wedding band for my husband that he lost years ago from a German Designer. He was very patient and through. He even was able to ship to Chicago for me, it was so easy. read more

Brought some old jewelry over for a checkup and repaired parts and a few minutes later, I left with very secure clasps and loops and the same amount of money in my pocket... I checked out their selection of jewelry while I was there and could see a great variety and quality -- guess where I will go for any future jewelry purchases or needs! read more

TQ has a really friendly staff and great prices. Sally even had a few of our gold rings polished for free while we filled out an order to resize my wedding band and engrave my wife's. 5 stars to TQ Diamonds! read more

I attempted to order a matching wedding band for my engagement ring and had horrible customer service at the location my engagement ring was purchased at. I live in PA and did an online search for the matching ring and placed an order for it from TQ Diamonds. I knew I was taking a risk by ordering jewelry online and from a store out of state that I knew nothing about! TQ Diamonds did not disappoint! I received an email from Timothy Quigley shortly after placing the order to confirm it and then another one stating after researching the engagement ring I had that I may want to consider the one that truly had matched my ring. The entire experience, including the shipping process, has been literally the best customer service that I had ever received. Timothy definitely went above and beyond and I would most definitely not only recommend the store, but will be using TQ Diamonds for any future jewelry purchases. Thank you again - I can't express how appreciative I am of the great service!!! read more

I wanted to have a pair of earrings reset, and TQ Diamonds offered outstanding service at a great price. Highly recommend.

I brought in my engagement and wedding ring to see what we could do to salvage the beautiful diamonds. I had a specific budget--that wasn't all that easy for the salesperson, Mike, to meet, but he did. In the end, I walked out with a gorgeous pair of diamond earrings for my mother's 70th birthday present and an amazing right handed diamond ring for myself! The quality of the products at TQ Diamonds are top notch--even the lower end products are great. I have never had anything but excellent service there. I highly recommend it! read more

I was searching the web for A.Jaffe retailers in search of a 10 year anniversary band and came across TQ diamonds. I live out of state and used the online chat to see what prices were available. Jessica was absolutely amazing to work with as she guided me through every step and was my "eyes" for my purchase. She went out of her way to get different prototype rings from A. Jaffe and sent me pictures. Communication, customer service and price were all A +. read more

I am so impressed with TQ Diamonds quality and service. I ordered a birthstone ring 3 years ago and then when we needed another exactly like it for my new child, they looked it up and ordered it immediately. It even came in 4 weeks earlier than anticipated! The service is incredible. Thanks Jess for working so hard for us! read more

TQ Diamonds values its customers a lot and is very flexible. I had a voucher I wanted to apply retroactively to an order I had placed and I received outstanding and prompt service at midnight! Fast shipping, great value and excellent selection of jewelry. I bought a watch for myself and received it in 2 days. I live in los angeles, ca. read more

With very limited life experience in selecting and purchasing jewelry, I made TQ Diamonds one of my first stops in my quest for the perfect engagement ring. After reading many positive reviews about their service and expertise, I arrived at their store and was immediately greeted by a friendly, but not overbearing staff. I was helped through the selection process by Jessica, who made what was initially a very overwhelming task much more manageable! She was extremely helpful by asking specific questions about my now-fiancé, providing numerous options, walking me through the diamond selection process, and being very aware of my budget. Jessica helped me select the perfect diamond and setting for popping "the big question." My fiancé absolutely loves her ring, and Jessica even worked with us to have it re-sized so she could wear it on a trip she was taking the next morning to see her parents (my fiancé was equally impressed with their service and friendliness). I am very grateful to Jessica and the staff, and would highly recommend TQ Diamonds for anyone in the market for jewelry! read more

I am SO LUCKY I found this place! Tim and his team are amazing! My husband and I live in California and we believe in supporting local businesses so when it was time to purchase his wedding ring, I was so lucky to find that TQ Diamonds had the exact ring we wanted! We ordered it online and there was incredible communication from Tim on all aspects of shipment. We received the ring really quickly but it was only 1 week before the wedding. The ring was the wrong size. So I contacted Tim and he immediately arranged to have a different size shipped to me and it arrived 2 days before the wedding! Not to mention, it was a holiday weekend! I cant thank everyone at TQ Diamonds enough for superior service! read more

I am your average male and therefore do not have a lot of experience dealing with jewelry stores. I came in to get a ring re sized that I was gifted by a relative. The staff was extremely friendly and knowledgeable, the man working even showed me a special soviet emblem that was stamped into my ring (seen with microscope). Long story short i was told that re sizing the ring risked having this stamp cut off. A week later when i came to pick it up, they informed me that they were able to re size it as well as preserve the emblem and uniqueness of the ring. read more

Excellent jewelry store. They have phenomenal customer service and are very attentive to your needs. I love looking at all of their modern settings and the staff is really friendly every time I have visited. I have received several items from the store as gifts and all of them are of superior quality and style. They have so many unique designs that I receive a constant string of compliments whenever I wear a piece from TQ. read more

I called from San Francisco hoping to find a designer wedding set at a more reasonable price than here in the Bay Area. What I found was exception customer service. They were very friendly and sounded concerned for me and my predicament. Since the engagement and wedding were fast approaching I asked if they could deliver the rings in CA on short notice. Before telling me that they could, they tried for nearly two days to call the designer to make sure that it was possible. In the end it was possible and well worth the call. Thanks so much! read more

Lora at TQ Diamonds is just the best. I got my engagement ring here and she walked me through the whole process. I felt well informed and well taken care of the whole time. (Got a great deal too). The store recently expanded and is absolutely gorgeous. And I love the family owned feel of the place, they really know how to take care of their clients. If you are looking for a special ring for a special someone, or just looking for something sparkly, be sure to check out TQ. read more

Went in looking for quality items I wasn't looking for cheap junk. I was very happy with the service and selection.

My husband purchased my engagement ring here, and we bought our wedding bands here as well. From the first visit, Jess was so friendly and helpful throughout the whole process. She even ordered a wedding band to the store just for me to try it on. We never felt pressured to spend more money, and her expertise is great. We go back regularly for complimentary cleanings, and my husband just got his wedding band resized within a few minutes. Highly recommend!! read more

Absolutely, hands down, the best and only place to purchase jewelry ever! I was on a mission to replace my engagement ring that was unfortunately lost about 1 1/2 years ago (I was devastated when it happened). But with life and school etc, we couldn't replace it until now. The original ring was purchased at a local jeweler in Virginia Beach, VA. (We're stationed here in Va Beach and I'm originally a Midwesterner from northern Minnesota). My husband did a wonderful job of picking a piece that fit me very well. He, nor I, are familiar with designer jewelry and couldn't tell you the difference between one designer over another. But he happened to buy a Tacori bc the beautiful etching detail fit my personality. (Only after did I learn that Tacori is quite the renowned designer and with that can also be expensive). I'm sure he paid way too much at the local place. But anyways... Of course when it came time to replace it I wanted the exact Tacori band but hopefully not at the price he paid. There had to be a better way! Insert Google search for my ring and BAM! There at the top was TQ diamonds. So I browsed the site and 1) liked the prices I was seeing and 2) the immaculate reviews on google and Yelp and 3) that they're located in Wisconsin. I'm from the Midwest and Midwesterners are known for being hard workers, dependable, and honest. Having one location for 23 years and having lots of national sales along with being one of the top authorized Tacori dealers all gave me a good feeling. So I called and spoke with Ted just to get more information. Ted was amazing. He answered every question I had (and I had A LOT). He didn't rush me off the phone. He had great suggestions that were genuine to my wants and needs without trying to "up-sell" me like a car dealership. I told him I would speak with my husband and get back to him in a few days. There was no pressure to purchase immediately. I could tell in our first conversation that he was genuinely concerned about my happiness when it came to purchasing this piece. We decided to move forward with the purchase and I'm SO glad we did. Ted walked me through every step of the way. He went leaps and bounds above my expectations with timelines and communication. He even put my worries at ease in regards to the finished product. I expressed my concern for being 2,000 miles away and not being able to lay eyes on my stone or ring before bringing it home. What if the color (yellow sapphire) wasn't the right shade of yellow, I had said. Ted again exceeded my expectations and laid out a plan to make sure I was completely satisfied with the piece and let me know that if I wasn't when it arrived that I could return it and they would make the necessary adjustments until it was perfect. My ring arrived a week in advance and I was completely surprised! I didn't know he had gotten the setting so quickly! I was so ecstatic to see my yellow sapphire set perfectly in my ring and at first questioned if the ring was real! ...I thought, did he just place the stone in a fake setting for me to gauge whether the yellow sapphire was the right color ?? Nope, it was my ring! And it was absolutely perfect. He got the yellow color of the sapphire perfect! Not too light and not too dark. The cut, the glisten, the sparkle, perfect! Ted and TQ have absolutely gained a lifetime customer over here! I will be recommending all of my family and friends to TQ for life. I never would've thought purchasing something as precious as a piece of jewelry from 2,000 miles away could go as smoothly without stress as it did. Thank you Ted! You're a gem! read more

I had the pleasure of working with Kristyn when buying a wedding ring from TQ Diamonds. Over the years, I have bought jewelry, watches, etc. from multiple jewelers in different states and countries, and by far, my experience with Kristyn and TQ was, bar none, one of the best buying experiences. I never felt that Kristyn was out to "sell" me a ring. She was very patient as I hemmed and hawed over a few days on my purchase - I was hesitant because prior to my TQ purchase, I rarely wore my wedding rings. Yes, rings - over the years, I had accumulated 3 different wedding rings hoping I'll eventually learn to wear one. Now I am a proud owner (and wearer) of a gorgeous custom designed ring from TQ because of Kristyn's excellent customer service. She is a true professional. I'll definitely go back to TQ Diamonds for future purchases. read more

I worked with Tim at TQ diamonds to purchase a Steven Kretchmer Omega tension ring. He worked around my schedule and even called me after store hours. He was able to make allowances to help get me the ring quickly and safely. He was very knowledgeable and knew everything about the rings and companies that he lists on his website. I never had a single complaint and could not have asked any more of the personal service I received. If you are on the fence about buying from him, or just looking for a great place to purchase jewelry (especially an amazing steven kretchmer), look no further. You will not be disappointed. read more

The service was great & very fast! My diamond had fallen out of my engagement ring. A new set of prongs was welded on in 1 day, much more secure with 6 than 4 prongs & sparkling! Will definitely go there for any future repairs--there is a sale in July for repairs, too! read more