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All good at the airport till passport controls. Lisbon's Humberto Delgado Airport is a busy international hub with two terminals, 1 for TAP Air Portugal and other major carriers. It has one notorious problem and that is the processing time for passport controls into and out of the EU Schengen zone. Travellers without young kids should use the e-passport gates to process & enter into the country so that you can exit out the same way. Otherwise you can be stuck in line just because of insufficient staffing and potentially miss your flight! Keep this delay in mind even if you're transferring to domestic flight after arriving internationally. If you're just entering the airport, plan also for the lengthy queue for security especially during the morning peak. For some reason, security tells you to extract all liquids into one small bag although we saw later that many passengers didn't bother. Furthermore, our luggage scan didn't save properly in their system and we had to wait in line for a rescan. The airport itself is quite spacious with plenty of amenities including a large food court that features many local restaurants and fast food options, as well as souvenir, sports and clothing shops. Within the EU Schengen area, there is also a busy central seating area with escalators that lead up to several premium lounges along with a row of hidden recliner seats away from the bustle. The plastic seating at the gates show signs of stain from many passengers sleeping across these seats with their shoes on. While there are gates directly to some planes, all of our flights required taking a bus sometimes with a long wait to get to our planes, adding to the wait-time. One positive while you're waiting at the airport is their wifi which streams quite fast. The airport is conveniently serviced by the Lisbon Metro red line about 40 minutes from city centre. Ask Me Lisboa kiosk is located at the entrance where you can pickup the Lisboa Card to cover transit and sightseeing up to 3 days. Skip it or hit it? Lisbon Airport can be pleasant if you get there 3-4 hours ahead of time to make it through security and passport controls.

Experiencing Lisbon as a primarily English speaker is one of the best non-primary English speaking countries I have visited. The people are warm, welcoming, and go out of their way to speak English when they recognize a visitor is struggling. Cascais, Sintra, Belem, or Lisbon itself all delivered this experience during my stay. All of that went out the window when I arrived at the airport to depart. Limited or non-existent signage (even in Portuguese) remotely attempting to inform travelers what direction to walk created chokepoints at every stage. The staff working the airport seemed like a totally different Portuguese citizen than all of the amazing people I interacted with in the cities, restaurants, hotels, and excursions. They gave the impression that they had no interest in helping direct the flow of traffic to make things easier on the travelers, or themselves for that matter. That combined with the poor operational engineering made each required step difficult to navigate, right up to the point of locating the physical departure gate. Part of me understands why their demeanor appeared to be miserable. Proper setup and staging with clearly labeled signage completely removes the need to speak with a human at the majority of major European cities and hubs. As a career operator, a small investment in signage would change the entire experience. That would likely improve the staffs outlook on spending day after day speaking to lines of travelers all asking the same question in a row. In closing, I STRONGLY RECOMMEND you add Lisbon to your list of cities to visit as an English speaker. Especially if you love the ocean, outdoors, history, and topped tier cuisines from all over Europe, North Africa, and Asia. Just prepare yourself to have your overall experience take a dive upon arrival to the airport.

This is the kind of review that will save you from a total meltdown that will ruin your experience in Portugal. First off this airport is notorious for its dated infrastructure, confusing signage, totally illogical layout and mostly unhelpful staff (outside of the airline ground staff). This is well known if you simply look it up anywhere on the internet. The one thing that is really what causes mass chaos on a daily basis is the demented way the terminal is set up where passport control is located AFTER the security/duty free/shopping area in the terminal. When you depart from the main terminal (1) you will check in and show your passport to ground staff and go through a screening where they scan your boarding pass you will pass security. After that you will walk through a long and winding duty free section that opens in to the area where stores and restaurants and lounges are. What many people don't realize is that after all this there is a gigantic line where you have to do the actual passport control process to get to your actual gate. So here's the issue, the line is often overwhelming and can be as long as 1-4 hours long. My personal experience at 10am was a 1.5 hour wait. We barely made it to our gate in time. But many people don't realize this and show up with like 15-30 minutes to go and end up cutting the line, pushing people around and even get into open fights with people. (During our time the police actually arrived to break up one fight). It is absolutely lawless and there is almost nothing being done by the staff to corral anything. There are stories about this that circulate on the internet and it is due to obviously this being an aging airport in the middle of the city with no meaningful way to expand. While there's talk about the new airport being developed, the timeline is still years away so unless they do something drastic to renovate internally (which seems unlikely given the limited space) or to get more of those automated machines working, I don't see this changing anytime soon. Also even though the lines are delineated by EU and all passports all of the lines were pretty long but the all passports line was definitely overwhelming. Point being, you'd better budget a crap ton of time, because you have no idea how long it's going to really take to get to your gate

Very subpar experience here. First, there's no actual gate at least not for TAP. You arrive and deplane via a staircase right onto the runway like you would at a small private airport. Then you board a shuttle bus to arrive at passport control. INSANELY long lines, we are talking hours. There are no bathrooms in sight. So you just got off a 6+ hour flight and now need to wait in line for hours with no bathrooms. If I ever come back to Portugal I'd probably fly into Spain and take the train here because this is ridiculous. I had seen horror stories online and be assured they are true! In Spain we literally walked up to passport control with no line! Additionally, it was impossible to get an uber. I waited over 25 minutes and could not connect with a driver. I got frustrated so just started walking out of the airport. I walked about 20 minutes and then called an Uber to my accommodations. After the walk the Uber was only 4 euros compared to the 15 quoted at the airport. The only positive thing I will say is that this airport has some really nice shops for buying souvenirs and duty free items. They have a nice Longchamp store and beautiful offerings of wine and cheese.

AEROPORTO DE LISBOA - Hubby's birthday trip last month was a blast but this airport was quite the experience . We landed on a Thursday afternoon from calm and organized Frankfurt and when we got here it was hot , over crowded and felt like there was no air conditioning in the building ! We got our duty free goods and trying to find our bolt car was like being in a zoo because there were sooo many people just congregated in the area with no demarcations. Bad signal too. Leaving were on a 5am flight and we got to the airport super early and there were all these closed counters and people sleeping through out the terminal. By the time they opened the security line it was literally a herd of travelers ! Not many options for food and it was quite an adventure arriving and leaving Portugal!!! Just be Ready!!!
15 years ago
The airport is close to the city which is advantageous if one wants to make a short excursion into the city. The food options are not necessarily good for an airport in terms of quality, selection and prices. read more
12 years ago
Far as airports go, this one is okay. I had to spend a night here and the lack of seating and restring spaces was annoying. Otherwise it has everything you could need in an airport and is clean if a little chaotically laid out. P.S. They have 30 mins of free wifi but those who know how will be able to get around that (cache) read more
11 years ago
Check in is a bit confusing and the United Airlines desk has only one line for normal check-in but then several for special. The staff is nice, but the process is long and inefficient. The airport has good duty free stores, Starbucks, Hediard Paris and several fast food restaurants. A pleasant atmosphere. read more
8 years ago
They need more convenient lavatories, more options for a meal or snack inside the gate area and more screens indicating the gates. If you arrive early as requested you have no idea which gate to go to until shortly before your flight, less than 15 minutes in our case. We ended up hanging out at the lone central snack bar. read more
12 years ago
Travel to LIS at least once a year and the airport has improved a lot in recent times. The only disappointments are the time for the baggage to arrive and the queues at the rental car agencies. Also the way through the corridors is a bit confusing (might also be tricky for travelers in wheelchairs). Apart from that LIS was turned into a shopping-mall with a landing-strip in the last few years. Selection of shops for such a compact airport is impressive, prices are decent. I especially like a few signature shops that have local crafts and specialties. A really strong side of LIS are connecting flights within Star-Alliance airlines. All gates are close to each other and the new, generous terminal for intercontinental travel is in the same building. LIS is also one of the first airport with an automated entry and exit system for E.U.-Citizens. read more
11 years ago
Classy shops and uncommonly comfortable armchairs in waiting lobbies.
8 years ago
Great place with free wifi! Stopped tjere many times and even though it might sppear small the food court and the passport control checks ara quite fast! read more
8 years ago
Yknow, this airport isn't so bad. When I landed I really wanted to shower so I went hunting for one. They have showers in the tap business lounge. Joao, the attendant, was cool. I just paid 25 euro and I had access to the shower and the rest of the lounge. There was unlimited food which was actually pretty good and unlimited drinks - alcohol and other wise. The WiFi was helpful. After I got back from a quick look around Lisbon I spent the rest of the time in the lounge. Idk what it is about Lisbon, but the atmosphere is depressing. The people are depressed... the city is very very old, the smell of hot garbage was in the air, but that was the least offensive part. Could have just been that it was in the summer but I hadn't planned on visiting Portugal and I still don't have any desire to. The public transport was unremarkable. But it was always crowded. Always. Enjoyed the lounge, though. Customs sucked. read more
9 years ago
Why don't you just bulldoze the other 10 passport check booths that you seem to never use and save the passengers from the mirage of efficiency that is your airport. read more
9 years ago
And the most annoying and infuriating part is the Global blue tax-free employee kept pushing the green button on the customer satisfaction survey every few minutes in front of everyone!!!! read more
16 years ago
they lose stuff a lot! ridiculous organisation and lack of customer service.
10 years ago
Terminal 2 at Lisbon airport is appalling. Insufficient seating in the departure lounge, insufficient eating places and seating and what's there only offers snacks. Our flight was delayed by over an hour yet no mention of this was shown on the indicator board. Instead we were herded into what can only be described as a cattle shed where we had to stand for two hours because we were sent through to the boarding gate at the time we would have gone had the flight been on time. There were no facilities such as drinks or toilets. It was disgusting and for a person over age 70 who as difficulty standing for long times and the best of times, it was a nightmare. We tried sitting on the concrete floor but this was too uncomfortable and caused my back to ache even more. All other airports I've used are honest and show delays on the departure boards so you can remain in the departure lounge with facilities on hand. I will never use Lisbon airport again and advise others not to do so either unless you enjoy being treated like cattle. read more
More info about Aeroporto de Lisboa
Alameda das Comunidades Portuguesas, s/n
1700-007 Lisbon
Portugal
Olivais
Directions
218 413 500
Call Now
Visit Website
http://www.ana.pt
Hours
What time does Aeroporto de Lisboa open?
Aeroporto de Lisboa is open 24 hours on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
What time does Aeroporto de Lisboa close?
Aeroporto de Lisboa is open 24 hours on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
Mon-Sun Open 24 hours
Other Amenities
Does Aeroporto de Lisboa have free WiFi?
Yes, Aeroporto de Lisboa has free WiFi.
Aeroporto de Lisboa Reviews in Other Languages
Review Highlights - Aeroporto de Lisboa
“;) About the passport control I dont know how long are the lines since I always used my portuguese ID card.”
Mentioned in 31 reviews
Why does Yelp recommend reviews?
23 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
8 years ago
The good, the bad, and the ugly! My family and I made 4 trips either into our out of this airport within the last two weeks. The airport is small-medium in size which should make it easily navigable. There's a good size shopping area for both foods and duty free purchases. Baggage claim after your arrival is easily found and pretty timely. Getting out of the airport is where it gets tricky. Uber picks up on the departure "kiss and ride area" while taxis and buses are outside of baggage claims. There are no signs to tell you where Uber drivers park-we had to learn this the hard way. To access the Metro, you have to go outside of the building and then enter their station-there's no direct hallway. Flying out is where things get ugly. Checking-in kiosks are non-descript and serve multiple airlines. We printed off our Delta boarding passes on Sunday yet we still had to wait in the same line as everyone else to just drop off our luggage which took almost 45 minutes!! From there we hoofed it to the security line that was backed up to the entering hallway and it too took almost 45 minutes to get through. You have to RUN through all the shops to make it to the passport confirmation area. Now to be clear, I had already shown my passport at the airline counter and again through security. There are several different automated kiosk areas to go through depending on your originating country. None of us U.S. citizens could use the automated kiosks because they would not work. When we finally waved someone down, all they said was to go to the "all passports" line... and again...we waited..with all the other U.S. passport holding travelers. The line grew rapidly and we were starting to get frantic. They finally pushed us over to the non-U.S. passport side to get us through, but that still took 20 minutes! We arrived to the airport 2+ hours before our flight and were among the last dozen people to board. The airport is not prepared to deal with the influx of passengers and our Saturday flight from Barcelona was parked out in the back lot with a dozen other planes and everyone bussed to the terminal. This was after we had to circle the terminal several times before landing. Lisbon is a beautiful city. Their airport needs to grow to keep people coming back. read more
12 years ago
Lisbon Portela Airport, also known as Lisbon Airport (IATA: LIS, ICAO: LPPT), is an international airport located in the city of Lisbon, the capital of Portugal. In Portuguese, it is called Aeroporto de Lisboa, Aeroporto da Portela, or Aeroporto da Portela de Sacavém. It takes its name from the neighbouring parish (freguesia) of Portela in Loures Municipality, formerly known as Portela de Sacavém. The airport is the main international gateway to ×Portugal and a major European hub. It is one of the largest and ×best equipped airports in Western Europe for maintenance, navigation and air traffic control, and passenger service, having been nominated as Europe's Leading Airport for five consecutive years in the World Travel Awards. In 2013, the airport handled 16,024,955 passengers and 88,459 tonnes of cargo. The airport is the main hub of TAP Portugal and its subsidiary Portugália, a focus city for easyJet, Ryanair and SATA International and also the base for charter airlines euroAtlantic Airways, Hi Fly and White Airways. The airport is run by ANA - Aeroportos de Portugal which has been concessioned to the French group Vinci Airports in February 2013. read more
3 years ago
Humberto Delgado Airport in Lisbon is a great airport with excellent facilities. The airport is very clean and well-organized, with clear signs and directions throughout. The cafeteria in the airport is particularly noteworthy, with a wide range of food options available and delicious coffee. The airport also has a good selection of shops and duty-free stores, making it easy to find souvenirs or last-minute essentials before boarding your flight. The staff are friendly and helpful, which adds to the positive experience of traveling through this airport. Overall, I highly recommend Humberto Delgado Airport for anyone traveling to or from Lisbon. read more
12 years ago
It is an OK airport. There's often big delays when they deliver our baggage, but other than that the staff is nice and helpful. There connections to central city are good now with the metro. Also, the wi-fi is limited to 30 minutes, which isn't exactly nice, considering we often need to wait a lot more than that. read more
8 years ago
The police and lost and found workers here are the worst people I've ever come into contact with in my entire life. Truly horrible, rude, disgusting people. Avoid at all costs. Should be ashamed of themselves. read more
2 years ago
Thieves will cheat you out of your money Do not use your credit card I called customer service and they hung up on me Portugal is the worst place I have ever visited I will not be bat ever read more
8 years ago
Aeroporto sem condições para deixar passageiros, pequeno para o tráfego que tem, uma verdadeira aventura tentar sair ou chegar a Lisboa.
7 years ago
C'est un aéroport ou le centre ville est facile d'accès pare le métro (1,60€ le ticket ou par taxi comptez environ 12,00€).
11 years ago
If you want to feel like a Portuguese sardine check out terminal 2. I've spending 2 hours here - not a great experience.
9 years ago
Aeroporto bastante congestionado o que não permite elevados níveis de qualidade de serviço
5 years ago
Passport check gigantic lines, even if just connecting flight. Terrible
13 years ago
Nice aeroport. The kids playrooms saved us. 5 hours vent very fast
10 years ago
very confusing... i got lost twice and missed my flight :S
12 years ago
Espetacular do ponto de vista estético e do conforto.
12 years ago
Senti um bom serviço prestado e um lugar agradável.
12 years ago
Lugar concebido para o trafego aéreo. SEGURO.
12 years ago
Excelente localização, muito perto da cidade.
8 years ago
Um dos piores aeroportos de Portugal.
13 years ago
Waiting time for baggage was too long
12 years ago
Maravilhoso, trabalho lá


















