The instructions from gate to gate were very easy to understand. The food court is massive with plenty of options

Overall a good airport with plenty of places to eat and drink while waiting. Confusing as most airports of course but pretty good about the language barrier. We were lost a couple of times and pretty hard to find people to help but when you do, they are helpful which was much appreciated. When you think you are checked in and through with lines, normally you still have a step or two that you figure out as you get towards your destination so get to your destination before you sit down for an espresso or bite to eat. Plenty of places nearer your final boarding area. If lots of time, there is good shopping and food right in the middle. They make it so you can't at least walk by stuff to buy to bring to your destination. read more

It does not get much worse that a 3 hour wait to pass immigration and apparently this is somehow acceptable. It reminds you of a third world country but that would be unfair to them. The airport does not have many gates so you are bused from the plane. Again worse than most third world countries I have visited. You have a connection? Forget about it. read more

Aeroporto de Lisboa - Airports Near Me - Lisbon, 11

This airport is modern, served by a metro, has clear signage, is clean, and airline staff were helpful. Entering the country was fine. It was a long, boring walk to customs, but customs was quick and then I was outside hailing a cab. My customs agent was really nice. I told him I was visiting to drink the wine and eat the cheese and he laughed and told me how much I was going love their wine. Which I did. He was also hot. Leaving was OK. After security, you are directly deposited into a huge duty-free shop, which is smart. They have a nice Shiseido selection. But it was busy and crowded and I forgot to get ginja. My issue is that this airport does not offer much in the way of food, especially mid-morning, despite having a large food court. I think I ate at KFC. My gate was at the end of the airport and it was one of those situations where you had to take a bus to the plane. There wasn't much shopping or eating at my gate. Also, the gate seating is tiny and cramped and so are the gate lines. That part was kind of horrifying. I hope I fly TAP when I return (they were surprisingly expensive when I was visiting). And I hope to spend as little time in this airport as possible. read more

Aeroporto de Lisboa - Received upon check-in - Airports Near Me - Lisbon, 11

Flying through TAP is an underrated affordable option to get yourself to Europe or through Europe from the US, so it's nice to know their hub is a decent layover. The quality of options available for food and retail varies wildly by terminal, but they do have some nice stuff, ranging from good ol' American Starbucks to a specialty Portuguese sardine shop. Prices aren't cheap, but it's not above average for an airport. It's nice that stores will take American currency at the automatic exchange rate, and can give you change in euros. I arrived in a rush on my second visit after a long layover in Lisbon, and employees were easy to find and ready to help. I also appreciated the timely free shuttle between the two terminals. Security appeared well-managed, everyone spoke English, and navigating the space was clear and simple. That's all I ask of an international airport. read more

Aeroporto de Lisboa - Thank you to the friendly Starbucks employees in Terminal 1! - Airports Near Me - Lisbon, 11

Heard some horror stories, but our flights to and from the US were smooth at both ends.

I would give this a zero if I could. Came in from Cincinnati. Got off flight no signs and also people telling you different ways to go. Finally find the line for immigration took about 90 minutes. After immigration trying to find our bags. One small sign in a huge baggage area. Then to exit the airport only one door open for us to exit. Literally hundreds of people trying to leave. There was a line nobody adhered to. People were yelling fighting. Horrible way to see a city for the first time. read more

The worst!! TAP has got to be amongst them......had a "nightmare" experience with the employees/managers when I recently visited Lisbon (at the airport). They don't care about people.....they just want your money! read more

Touched down about an hour ago and have been in lines since. This is no good, this process needs improvement. At least the airport is clean. read more

This is a POS airport. We had to wait 45 minutes to get our luggage, our son had to wait 3 hour 40 minutes to clear immigration, the staff don't want to be bothered with questions, and the wait to check your luggage is atrocious. We will never use this airport again. Avoid it at all costs. read more

This airport has potential. Unfortunately our experience was not pleasant. The airport is clean and spacious. We landed today, Saturday January 4th and the lack of employee staffing and disorganization turned our arrival into a nightmare. Our plane landed at 2pm with many other large jumbo jets. The line for nonresidents was extremely long and was well over one thousand people in line. Only two immigration booths were staffed!!!! The only two employees working for nonresidents were painfully slow and appeared to have some type of conflict or concerns with about half the people that made it up to the booths. Several people in front and behind us were having emotional meltdowns because of missed connections for which the employees were of no help. Two women were sobbing behind us because of two failed attempts to successfully connect and clear the long lines. We were getting anxious and upset just observing other travelers drama. After two hours we finally cleared immigration because multiple people walked to the front demanding to speak to airport management over the chaos in immigration. When Chris and I were finally called to immigration the officer was in a bad mood and stamped our passports without looking at our photos or any of the standard questions when arriving in a foreign country. The one silver lining was the clean bathrooms. This airport needs adequate staffing and the employees need customer service training and schedule forecasting based on the volume of planes arriving. We hate this airport. read more

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Pretty nice & clean. Reminds me of a high end mall! Seriously, this airport has a ton of stores and restaurants. You can also get the traditional pastel de nata at a number of places here. Security is efficient and the customs line moves quick. Overall: I like the airport better than many I have visited. Uber is an option. But, it takes a little knowhow to find the area. There's no signs. But, the Ubers show up in a little turnaround area that's near the parking garage. If you go through the process of summoning the Uber, it shows you. read more

We visited this airport twice once when we came in and once when we left. The first time we came in our airplane landed on the tarmac they rolled up some stairs you walk down and get on the bus and the bus drives you to the terminal. Now they're very worried about Covid in this particular part of the world however they crammed the entire playing on this bus. But I'm telling you it was full I'm not even exaggerating there was like no air because there were so many people. It's interesting how they're only worried about Covid when it's convenient for them. We had to walk like 25 minutes after the bus to find our luggage. They make you walk through this big shopping mall type area to get anywhere. It's pretty ridiculous. The layout of this airport is kind of silly because you know you're going to spend a good amount of time hiking no matter where it is that you need to go. Even more entertaining, after we got off that bus crammed with many people, we got our luggage and then we went to leave the airport and you had to pass a checkpoint and show your Covid vaccine and a QR code from your test within the last 24 hours to get out of the airport. No what's more interesting is that the lines to get out were hundreds and hundreds of people long and everybody was smashed in the area breathing the same air. Purely ridiculous. When we return to the airport they don't check your Covid status at all to get in. We again had to hike a solid 20+ minutes maybe longer. Do you self check-in self baggage drop for TAP airlines and I think for the rest of the airlines was in efficient because it barely worked. We have first class tickets and the first class line wasn't really marked. The machines to check in and get your bag tags were chaotic at best it was just a big cluster and everybody was running around and milling around. We were there early so we spent half an hour in the priority pass lounge which was nice. They had some decent food selections and that was the bright spot of this visit. Then we hiked another 20 minutes to our gate only to find out that there was some delay that nobody bothered to tell us. So we stood in this tiny room with hundreds of people crammed in together for 45 minutes waiting for them to figure out what was the delay. Then you stand a little while longer in the jetway while they're doing whatever it is they're doing. I understand that delays happen but I could've spent that 45 minutes in the priority pass lounge not standing up because there's no seating close to the gates. What it boils down to is that nobody cares because they know you need to use the airport so there's no other choice, that equates to why even bother to make it better. Everybody we encounter that worked in that Airport was ambivalent at best. If there's anyway I can avoid this Airport in the future you know I will. read more

Aeroporto de Lisboa - Food court - Airports Near Me - Lisbon, 11

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Chaotic cattle herds and lacking clear and early communication about gate assignments. Not enough space in concourses, which are oddly narrow and they try to funnel huge crowds of people through tiny hallways and sets of doors. Some nice shops and cafeteria but the signage and processes need help. Transport from the airport is challenging to find and navigate. Lacking and confusing signage made us wander aimlessly and go in circles, which almost made us miss our train to Porto. We were surprised by how little we needed to take out or remove while in the security lines. This made the lines go so much more quickly than any airport I have been in. read more

Lisbon, Portugal nice main airport! Waiting rooms to get on and off flights tiny. All other amenities are ok. Duty free requires tickets and also some US cc's are not accepted! I'd go thru here again - but bad currency rates to exchange money.. tables, food court and toilets. Some areas are mall-like. Some locals drop in just to shop: and see the tourists that come by.. Rebel review: 5 read more

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Lots of good shopping, plenty of good coffee (and pastel de natas), and a good amount of seating. The gates themselves are a bit hectic, and the airport is busy, but we had no problem getting through security and finding out plane. read more

Security was pretty quick, and had a variety of shops and food. Had 4 flights and all required taking a bus to the plane. Be ready to wait for immigration, not enough officers available when our planes came in. read more

Aeroporto de Lisboa - Most flights must take a bus to the plane. - Airports Near Me - Lisbon, 11

I used to love this airport and it was one of my favorites to travel in and out of in Europe. Living in NJ, many stopovers are directed here or Frankfurt, and I normally preferred Lisbon because it is smaller with better dining options. After two bad experiences in a week, my feelings are now changed, and hence the review that now follows. Bad experience #1 - my husband and I were traveling through Lisbon early last week with our pets (1 dog, 1 cat) as part of a move to France. We had a connection 1 hr 45 min connection. As we approached security, We were told that I had to take my dog out of his carrier. I realized that I left his leash on the airplane and asked to go back for it. It has sentimental value and it matches his harness but I was told that it was impossible. We then were instructed to remove our car. She is a cat you can't hold and it would have been impossible so they made us put her through the X-ray machine. They don't have a separate room like most airports for inspections, which seems inefficient and unlikely. When I went to my gate to inquire about the leash, I was told that I could email the airport's lost and found department; that employees are required to return mislaid property. I did so promptly and have yet to receive a response. Just poor. Bad experience #2 - My husband and our vet returned through Lisbon with our other two pets several days later. When approaching security, they were told both cats had to be removed from the carrier. They did so as asked (way to have a consistent policy). Due to a delay, there was a right connection. Although they arrived at the gate before the departure, they were told that the flight was closed even though there was 10 minutes to spare. Airport policy. As a result of this policy and TAP's multiple delays, a trip that should have been 10 hours ended up being more than 24 hours. I have had trips to India and Bangkok that we're shorter. Imagine keeping a diabetic senior cat in a carrier for that long (she and our other cat were periodically taken out in the handicapped bathroom so they could stretch their legs, pee, eat, get water and receive medication). So, notwithstanding loving Lisbon as a city (one of my faves) and all of the enticements for a glorious stopover, I will be avoiding this airport and TAP (separate review to follow). Back to Heathrow and British Airways for me. read more

Aeroporto de Lisboa - Airports Near Me - Lisbon, 11

Really beautiful airport and easy to get around. Great shops and restaurants when you are departing. Very high end stores in the International section. read more

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VAT Tax refund- in case you're wondering how it works. If your purchased goods are going to be checked, you first get a bag tag for the suitcase at the airline desk (as if you're checking it) and get your boarding pass. But the bag won't go to the plane, it'll be given to you to take to the tax refund place so you can show your goods. If your items were bought in Portugal, you can use the kiosk at the tax refund place. Otherwise, you'll have to wait in line. They're more strict about seeing the actual goods and making sure you're taking them on board than any other tax refund office I've previously used. Because of this, allow 30-60 min for this process, just in case. Make sure all your receipts get stamped. (The officer made a mistake and forgot to stamp one of mine.) After they verify your goods, they stamp your receipt and they send the suitcase to the plane. You then go through security and go to the Global Blue kiosk (if you purchased in Portugal) or the desk. They'll make sure your receipts are stamped and they get you cash or credit card credit. If your purchased goods are going with you you on board, you'll go to the refund place after security. read more

Rip off taxi stand. Take uber instead. Driver seemed nice. He spoke some Portuguese with me. He did not speak English. Which was fine by me. Well, I want to pay. He wanted three times the amount of uber. Either fix a price before you get in the car or go Uber and know what you're paying. read more

Like other busy airports. The internet connects easily. Connected to Lisbon by a Metro, Aeroporto bus, other buses and taxis.

Yelp 100 Challenge 2019 - # 47/100 If you happened to arrive at Terminal 1 and know that your connecting flight at Terminal 2 is not till 3-4 hours later, please by all means stay at Terminal 1, shop, eat, and enjoy the better ambiance. Terminal 2 has barely any benches for waiting, airconditioning is almost non-existent, and the facilities are less to be desired due to high foot traffic. Food options are cold sandwiches from vending machines, snacks, and candies. read more

Quite mediocre. I'm really not a fan of the European system when the gate for the departing flight is only announced 1 hour before the flight's scheduled time. This forces everyone to congregate in the center of the terminal, with limited seating available and limited food options. I was hoping to use TAP star alliance lounge, which was open according to the website. However, the lounge was actually closed due to the construction, and instead of offering customers an access to another lounge, everyone was given a measly €10 food voucher. I also would like to mention that duty free options are extremely limited. There is a small shop in the common European gates area, and then another one in the international gates area (you need to walk for some time to get there). Both stores offer very limited assortment of traditional duty free items. The prices are kind of okay, but don't rely too much on duty free if you are looking for something in particular. Truly an average experience. read more

This airport is cute and small, but filled with great stuff. Chairs in many points of this airport as well as changing stations. Many different stores and food places for their guests. Great customer service. I really liked the service in here. The restrooms were nice and colorful ( all the doors were decorated) but they were not as clean as I expected. read more

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This place is a cluster, especially if you're flying American Airlines. The place is a mad house, once you finish ticketing, prepare for a maze through the airport. No direct paths to your gate. Enjoy duty free, random sitting Areas, etc. Oh, then enjoy a bus ride to your place and board like it's 1979. read more

The Humberto Delgado Airport or I just call it Lisbon Airport was somewhat confusing when I first entered. I eventually found my airline desk which was not busy at all. The entire check in process was painless and somewhat quick for an International fight. Once we checked in, I found myself lost in a maze of tax free stores that were the pathway to the gates. I must say it was impossible not to stop and shop. I was not aware of until I did my own investigation that there was another passport check before I could enter the gate area. It's a good thing I figured that out quickly otherwise I could have missed my flight. Once I reached the gate, there was another line for a passport and ticket review. We also needed to take a bus to our plane. I just assumed Delta Airlines was not as popular as American in Lisbon. read more

Aeroporto de Lisboa - American Airlines had a jetway unlike Delta. - Airports Near Me - Lisbon, 11

My first time flying out of this airport in a very long time. It was summertime so it was pretty busy and that made the airport a little hectic. Security and customs lines could have been better managed though they did move. Again just a little chaotic. The gate areas had shopping and restaurants typical of most airports. Not a bad experience. read more

worst airport ive ever been to. check in didnt open until 30 minutes after they saif it would. the security line was 5 miles long. terrible.

It's a well oiled machine. Only one security guy was a jerk. The lady at the first checkpoint asked how old my daughter is, I said six, she said one year too old to use the child line. Then the next guy barked at me, "how old" but I don't speak Portuguese. He rolled his eyes and said AGE, I said six, he said go there, pointing. I said the other lady said not to, he said go anyway. Fine. That was the only negative part. Otherwise staff were great. I got a gentle TSA pat down, it was ok. You NEED to get here early. There are MULTIPLE checkpoints. Plus you have to wind your way through a LOT of duty shops. Like Disneyland, you and your kids are forced through the gift shop and good luck not buying a stuffed animal. We did. There are lots of food options. I got a decent ham croquette and espresso. DO NOT hang out in duty free. There is a whole set of passport and security checkpoints after. Take this to heart. Get to your terminal. The gate number is announced half hour before boarding but you will know what terminal to go to. GO. read more

Pretty much the same as Heathrow or Mexico City or any major cities airport... the baggage claim area is nicer than the Gate check in areas . I ran into no problems at all and once through the security area there are tons of places to eat and shop. Not much else to say ... it's just an airport. read more

Aeroporto de Lisboa - Airports Near Me - Lisbon, 11

Feeling stressed already, flying international. Get through security, only to get into another line for passports. Easily over a hundred people in line and only 1 agent on a Saturday. My stress level (on a range from 0-10) went from a 7 to a o my God not another line, I'm going to miss my flight 12. Would never fly out of Lisband again. So stupid. You would expect better from the Capital Cities Airport. read more

Aeroporto de Lisboa - Huge line one agent, on a Saturday. I would expect to go through this when going through customs not to leave a country. - Airports Near Me - Lisbon, 11

Nice airport a little slow processing connecting flights. Directions given is also not very clear, but I have seen worse. Overall average airport, the purple here are nice. read more

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Yes, at 49 years old it was my first time traveling alone on an international flight (direct from SFO). But better late than never so GO ME. I was pretty nervous. Excited to see Portugal and meet up with friends who would be coming from Spain the next day, but nervous. That said, I found the airport to be pretty straightforward and easy to navigate both arriving and departing. Kind of a wild shuttle ride when we landed from SFO and my departure gate home was a little difficult to find because it was partially blocked by partitions that were being used to set up a line/queue, but other than that I was able to figure out where to go and what to do. Signs are pretty clear and people were generally helpful. Would love to visit the area again so I'm sure I'll be back. read more

This airport is not far from downtown, and it's relatively inexpensive and quick to go there. You can use the express bus by purchasing ticket at the tourist info counter (the pass also includes visit to the Belem tower and Jeronimos Monastery, great for first time visitors), or you can use the local regular buses or metro (be prepared you may need to lift your luggage up and down stairs though). Thumbs up for the metro ticket machine being bilingual. So are the ATM machines, with a bunch of them lined up near the exit gate, so I can easily use my ATM card to get euro bills. Departing, the signage is a bit confusing. You have to pass through the duty free shop, plus a whole shopping mall, to get to customs control. There are many shops, not just fancy high end boutiques, but cute dollar stores like Ale Hop, shops for last minute souvenirs like wine and egg tarts, and a whole shop for canned sardines! I won't be surprised if some shopaholics get so excited they miss their flight!! read more

Aeroporto de Lisboa - Guess what shop this is? Sardines! Cans of sardines! - Airports Near Me - Lisbon, 11

This airport is tiny! We had a layover here from Rome going back to Dulles. We did not have a problem with customs/passport control. I saw many people complained about the line but if you have a long layover (like a 2-hour layover), then you should be fine. If you have an hour layover, it might be pushing it. There are a couple things I did not like about this airport. First, the selection of food places are limited. And those choices aren't good at all. I was expecting a place that serves some Portuguese food but nope. Second, after you pass passport control, there is no way for you to access any lounge (priority pass holders beware) because all the lounges are before passport control! That is ridiculous, why is the layout that way?! We didn't even know this was the case because we just kinda followed everyone towards passport control and we realized after asking someone that the lounges are outside of the passport control border. Overall, I would just research when you are flying into this airport which in my case I am coming here in September for a day of layover in Lisbon. I hope to get a better experience then. read more

Food: 4/5 Service: 5/5 Cleanliness: 5/5 Decor & Style: 4/5 Food selection is decent with your typical restaurants and fast food. I gave this place 4 stars because the lines were efficient, customer service was excellent, and it felt safe even though it was slightly crowded at the time of leaving (empty upon arrival). Bathrooms were clean! I wish the waiting area was a little bigger for international flights so a ton of us wouldn't have to stand. Other than that it's better than most American airports, lol. read more

Well laid out, easy to get around, lots of shopping and pretty clean. While you may not have choices when flying, it is comforting to have things work, and distractions when there are waits. Lots of local flavor from the sardines shop to duty free having a port selection that was pretty amazing and olive oil and local lottery. read more

I would rate 0 stars if I could. Absolutely hands-down the WORST airport experience I have ever had in my entire life. I was supposed to have a one hour layover in Lisbon, then take my connecting flight to Porto. I am currently stuck in this airport for an extra five hours due to their poor management and their disgraceful operations. After landing and heading toward security to get to my second flight, it seemed like every single international flight had landed at the same time. We were all packed into this large room like sardines with zero air flow. No COVID safety measures put into place at all. Unfortunately, the lack of safety measures was not even the worst part of the experience. This entire process of getting to my connecting flight was extremely unorganized and unprofessional. I was 10 minutes away from my departure time, and I was still stuck deep into the passport lines. I saw the employees allowing certain people to skip the line the catch their flight, so when I told them about my departure time being soon, their response was "you'll get a ticket for the next plane". Incredibly frustrating to hear after already having a long flight. I spoke with another one of the employees, and it turns out EVERY SUNDAY they have this issue where there are too many people are arriving from flights. Every Sunday, mass amounts of people miss their connecting flights because the airport simply cannot accommodate such a large amount of people. You would think that if the same issue was occurring week after week, someone in their management team would make some changes?! I am sleep-deprived and pissed off, but I can say with confidence I will do everything in my power to avoid this airport in the future. read more

Gotta say, the the most efficient airport I've passed through at least it was for me. Lisbon was my layover stop from Chicago to Sal, Cape Verde, via Lisbon, Portugal. Heading to Sal wasn't bad except the long layover; I arrived around 9am and my flight wasn't out until 9pm. International arrivals was in the opposite terminal from the Star Alliance club so I had to go through Passport Control and Security several times. The return flight though was a logistical nightmare especially since I was talked into packing a bag that needed to be checked. I can usually pack for up to two weeks in a carryon size. Next time I'll trust myself and not check luggage. I recommend everyone go to Cape Verde, lovely! read more