Getting into Cancun is easier than getting out. Customs is pretty easy and the agents have always been nice to me. Getting out of Cancun is a hot mess. Security has never been a problem, and then of course you are forced through a duty free area that is jarring. The majority of the restaurants are also all stacked together as soon as you are clear of the duty free area, so it is just crowded and hot, with people stumbling over each other. They do a lot of traffic here, and I really think they do a decent job of it, but you are not going to have a gate until the inbound is there, so it is mostly people milling about looking for somewhere to sit. The prices here reflect the location. This is the Orlando of Mexico, meaning all tourists. Everything is expensive and everyone is trying to sell you something. Also, a Guy Fieri restaurant. read more

This airport is larger than most in Mexico with much to do including multiple restaurants and many stores as options like you find in most US airports. Getting through customs at both ends -- arriving and departing -- was relatively easy to navigate. Very pleasant experience even though I was selected to have my person and luggage searched! read more

I understand this is a huge tourist area, but to be bombarded at every single step is too much. From the moment we got off the shuttle, we were inundated by people trying to take our luggage to help us inside. It would not have been a problem if it were just one person coming up to us, but it was several people, back to back, continuously even though you could see someone was already helping us. This pattern continued all the way to the escalator before security/TSA. Once we got through security, the store associates overwhelmed us by trying to get us to come into the stores. It really was much too much. read more

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Overall, we had a great experience going through this airport. *Always make sure that you have a good rate conversion app on your phone. Use it to make sure you are getting a good deal. When you leave the airport, be aware of all the taxi, share sales concierge, and tour sellers. Use your app! The airport is clean, lots of shops. If you are buying tequila or other products on your way back to the U.S, use your app, prices will be high. Very straightforward airport, very well organized. Immigration was quick and friendly! It is a good airport, just be prepared! read more

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Extremely easy to get through the first pass of customs (as another user noted, they do ask what your flight number is). Baggage took roughly 40 minutes from landing. Walking out from customs, there are a lot of people that will try to flag you down and say that they work for tourism to direct you the right way. It sounds great at first and they actually do have pictures of the shuttles you're looking for, but the advice is incredibly generic and inevitably will lead to an upsell on tours or excursions. So, just keep walking. Shuttle pickup is right outside. Also ignore all the guys offering taxis. I suggest pre-paying for a shuttle. We used USA Transfers to get to Akumal and it was about $200 round trip. The airport is definitely a place to sell things to tourists. Just keep going until you get to where you need to be. From a Departures perspective: I love that every kiosk can be used for any airline. The US should take notes. Unfortunately nothing like Pre-Check and you do have to remove all electronics from bags. Tons of duty-free shops but somehow none of them sell ANY Mexican teas? A little disappointing, I spent a solid hour looking and only found French teas. Overall, decent airport, feels a bit dated and VERY touristy. read more

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We flew into Cancun for a quick getaway and found the airport rustic but friendly. Arriving and trying to find transportation was a bit chaotic, it took about an hour to secure a ride. Prices from the airport are more than double what it costs to get a car back to the airport, which feels like a strange system. We went with it though, since we were advised not to take chances with other options.The gates were very crowded, but check-in and security went smoothly. The airport lounge was quite small, but we were still glad there was one.At the end of the day, it's the gateway to paradise, so it can't be all that bad. read more

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I was here a few months ago on a work trip. Honestly, it's a little overwhelming. There are people posted near the automatic border entry machines but they don't so much help as they bark/yell at the crowds of people. When you step outside it's super overwhelming with transportation companies either trying to find their customers or find new customers. You're being solicited all over. This is also the only airport I've been to where people will approach you and be so aggressive to hawk items. There were some spots that were dirty and worn. Also the only priority pass lounge in my terminal was before security which I didn't realize and was kind of a bummer. That being said, it's easy enough to navigate signage wise and it gets the job done. read more

Hmmm, don't trust people. Even when you speak the same language you can get "screwed". Taxis "own" the land. Uber "doesn't work" as we were told but practically it's not allowed by the mafia so taxis can see who comes in and out internationally that isn't from there or that doesn't go straight to the airport local pick up. Don't be afraid. Hug your driver and be friendly. He is your long lost cousin and you'll save yourself from the 1st scam of the town and lots of money too. Don't accept that Uber can't come to your hotel either. They do come but they "tag" them by writing their license plate and sending the info to the bigger fish. For what? If you go around that area too much then they send you a warning I was really disappointed and honestly disgusted by the desperation in the air. I will say not everyone in the country was like that but the cartels do have a hold on that town. Police was present but you can tell. If you can blind yourself and just be the money piggy bank they want, then enjoy and get wasted and pray you don't get cheated out of extra money you didn't intend to spend. Cancun wasn't what I thought it would be so not sure if I would come back anytime soon. read more

I've flown in and out of this airport a total of 4 times now and have had a decent experience. The airport has a certain smell to it and is a little on the dingier side, but overall getting in and out is a quick (ish) process and all of the employees are kind and helpful. The first time, the passport scanning line was INSANE. This next time to get in, it was crazy quick and we were through in less than 15 minutes (maybe 10). They do have a decent selection of eats and sips, but the pricing is kind of insane. Bathrooms are clean and regularly maintained. I think the highlight is the duty free story - they have INSANELY cheap alcohol pricing that you would have to be dumb to not indulge in (if you drink). We got some tequila and stuffed animals for our kids (the essentials) and pricing wasn't bad at all. Overall this airport is an experience in itself - highly recommend exploring if you have time to kill before your flight! read more

The food prices are out of control. The restroom for men are small. Very crowded. Not enough seating for most of the gates. No drinking water dispensers. read more

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This was a fairly easy airport to navigate. However, I did not have a good cell signal upon both arrival and departure. It is advised to save your boarding pass to your wallet prior to arriving to security. Also, you will likely be approached by salespeople, selling everything from skincare products to timeshares. Just keep walking. Unless you want skincare or timeshares. Another thing to keep in mind, is the gate assignments on the screens do not update until an hour before your flight leaves. So if you arrive a few hours early, just hang out in the food court which has quite a few dining options. Happy travels! read more

Having an arrival to this airport has always been an easy experience, but departing is consistently a nightmare. When we flew southwest, we spent HOURS in line to check our bags. Our gate changed multiple times, eventually ending up in some underground part of the airport, being put on a bus, and being taken to a plane that wasn't parked at a gate. When we flew American recently, the terminal initially seemed nicer and the bag drop was much smoother. However, the terminal is not large enough to accommodate the traffic. The lines for the bathrooms were always extensive, which is stressful on a good day, but especially when pregnant. One of the lines crossed in front of an empty salon, and one of the salon staff members pulled me by my arm to reroute the line. Gates are assigned at the last minute. It's loud and very difficult to hear when your boarding group is called. Still not close the worst airport experiences I've had, but I would come to Cancun more frequently if the airport wasn't such a hassle. read more

Most frequently visited airport when in the area ! They've made a few changes since I was last here and it's great ! It was freezing so be sure to bring a light jacket or blanket . Plenty of good food options and shopping as well . read more

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short lines, relatively clean airport, easy immigration....no complaints.Not sure why there are so many complaints. read more

Aeropuerto Internacional de Cancún - Airports Near Me - Cancún, ROO

Not a bad airport - not the best we've been to either. We have been here a handful of times and they have all been above average experiences. EXCEPT when your flight gets delayed / cancelled, than that pretty much ruins the entire trip... BUT then again the airport has nothing to do with the airline issues. I'm more than happy to come here in the future and already looking forward to the next time we are in Cancun!! Thank you Aeropuerto de Cancun, nos vemos pronto. Personal Review: 6.1/10 read more

Aeropuerto Internacional de Cancún - Inside (Gate 61) - Airports Near Me - Cancún, ROO

Cancún Airport has made a great improvement by adding digital check-in, which makes the process significantly faster and smoother. It's actually exciting to see -- exiting the airport is much more efficient now, and that part works really well. Unfortunately, the baggage claim is still a major problem. It routinely takes about an hour to get checked bags, and it's incredibly frustrating. Every time I travel to Mexico, I dread checking a bag because the wait is so long. It's hard to understand why this hasn't been fixed yet, especially when other parts of the airport are moving forward. If baggage handling improved, this airport experience would be much better overall. read more

the airport itself is clean and the process through customs was not that bad! what could improve is right after you leave immigration, all the airport transfer service. they told us our shuttle already left and we fell into a scam for a taxi. pretty sketchy! the duty free shops inside the airport are great to buy souvenior! read more

Aeropuerto Internacional de Cancún - 45 min away from airport. - Airports Near Me - Cancún, ROO

Cancun International Airport is literally like two worlds in one. Let me explain... Arriving at Cancun International Airport was amazing. The deplaning process was smooth, the staff was super friendly and the space was very clean. Navigating through the airport was super smooth as the airport has all signs in Spanish and English. As I got off the plane, I followed the signs to the baggage claim area as I could obtain my luggage. Getting to baggage claim was smooth as the airport design is very straight forward. I didn't get lost nor did I feel overwhelmed by being in an unknown place. I arrived at baggage claim, retrieved my bags, and was on my way to customs. As Mexico offers an online process, I did the majority of my confirmations in advance. This allowed me to be able to go to the electronic line, scan my passport, and I was on my way. Smooth, Simple, Effective, and Easy to Navigate. Once I was scanned through I was on my way to the taxi area. As my travel was coordinated through Lomax, I was able to follow their instructions to get to the applicable area. Upon arriving, it was easy to check in, confirm my ride, and I was on my way. Now... The Departure is a WHOLE NOTHER STORY... I arrived at the airport to check-in for my flight. The lines weren't bad and things were moving swiftly. As I had checked in online, I went to the kiosk to print my boarding pass (and boy am I glad I did. I'll explain later). After printing my pass I headed to security. Security looked like the line to a concert. Though it was super traffic heavy, there were multiple points of check-in so it went rather quickly. My Apple Watch did cause me to beep so I had to go through twice, however, I was able to take it off and hop right back in line. Whew! Upon getting through security, it became a mad house! Getting through the duty-free area was smooth but past that point my life changed severely. The gate area looks like a documentary on herding cattle. Everyone is all over the place and the structural setup of the airport is not the best (in my opinion). I was in Terminal 3 and the gates sit on the exterior of the area and there are restaurants in the middle along with stores all over. It reminded me more of a mall than an airport and the traffic matched that of a mall. The gate agents don't call out updates until it is time to board your flight. As such, you have to ensure to watch the board for your flight updates. I personally had to watch the board like a hawk as I had no service and I was unable to connect to the internet. This is why I was soooooooooo glad I had a printed copy of my boarding pass as I was unable to connect to the Delta app. The seats at the gate are plastic so comfort is not a thing at all. LoL!!! As I arrived at the airport 3.5hrs early, you can't imagine how much I had to keep getting up to ensure my lower body didn't go numb. lol! Furthermore, there weren't enough seats at the gates so every time I got up, it was like a game of musical chairs. As the time came to depart, my flight was called on time and my flight did depart on time. I was so glad to depart from Cancun International Airport and be on my way home. On a great note, the departure area is super clean as well as the bathrooms are also. read more

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I can always get through this airport without any issues. Follow the rules and you will be okay. It can get busy at times so give yourself enough time. The only thing I don't like is that the different carriers are so far apart or in another building so you have to say farewell to your friends in advance. The food options are okay and of course the liquor spots are huge. Its a good time and I like the way they keep it clean. read more

Arriving at this airport was a straightforward process as well as going through immigration. Our luggage took longer than expected and they had 3 flights scheduled for the same belt. That resulted in an overcrowded situation and a long wait to get our suitcases. I realized when I arrived to my hotel that my suitcase was opened at some point but nothing was taken. Exiting the airport will face you with tons of people trying to sell you tours or other services They will ask you questions or attempt to walk you to their desk. I personally just kept on walking as I knew my transfer was outside. If you have a transfer scheduled, you might want to find out the number where they will be located as they have over 60 different areas or numbers where you can find your transfer as well as many people trying to offer you a taxi and other services. Some drivers may be waiting with a signbut just be aware ofnhow to locate your transfer before you arrive as you might be bombarded by people attempting to help you. Checking in with Jetblue was very similar to the process in places like Boston where you print your boarding pass and drop off your luggage. Except they added zip ties to our luggage in Cancun. They were in place when we got to our final destination. Our terminal had many food and souvenir options available. As usual, expect to pay more for items at airports but that's the same everywhere. Gates are announced about an hour prior to departure so you might wait around at a central location until they are announced. In our case, the boarding gate printed on our ticket was not listed on the screen once we entered the gate area. We received a gate change text and saw a gate announcement on the screen an hour before departure as they don't make many intercom announcements. So don't trust your ticket and check an hour before for gate confirmation. read more

Well, we have all heard of the scammers there, and they are indeed there. Just walk past them as you have heard. Use the buses not taxis. Talk to airport employees not other people. For departure, no free water, you can buy expensive bottled water. And, the food options are limited and more expensive than the USA airports. Just why? They are ruining their own future. No mindset of sustainability, just blindly trying to grab a quick buck. Sad. read more

Nowhere to refill a water bottle? That should be illegal. Disgusting, shameful behaviour. "Buy our $7 USD water bottle or risk filling it in the bathroom with our disgusting, not-potable sewage water!" read more

Might be the funnest airport ever! Shopping is great and the people who work in the stores are so fun. Their sales pitch are amazing. Spent way more money than I meant to, but that's OK! Buy everything on your way out. read more

Aeropuerto Internacional de Cancún - Airports Near Me - Cancún, ROO

Apparently you need to be at this airport 3.5 hours before your flight to ensure you get in on time. I've been here before and didn't have any issues until today. The line for SOUTHWEST was outside of the building! It was absolutely insane how long it took to get to check in your bags. Then security was just as long. They transferred me for free thankfully but I am just annoyed. Everyone was nice, but this airport has a lot of improvements that need to be made. Also, when you land here, they are all so aggressive here with taxis. I always book America Transfers ahead of time so I don't have to worry about transportation. They are the best Cancun airport ride for me. read more

Aeropuerto Internacional de Cancún - Airports Near Me - Cancún, ROO

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Wonderful experience when you arrive at 7AM. Not crowded at all. Arriving in the late afternoon can be very hectic. Baggage claim was easy and employees were helpful. read more

My trip to Cancun had brought me to this airport. When you go through customs they give you a ticket which you got to keep it. I had kept my ticket but no one never asked for it when I left out. I would still keep it during your whole trip cause you just never know and you don't want to have pay for it to be able to get out. The airport was very easy to navigate. We already had a shuttle to transport us to our resort so we really didn't have to talk to anyone besides our resort people. I will say that the people at the airport will try to get you to buy stuff and will say they will give you something free in order to get your attention. Don't fall for it. Overall I was satisfied with how quickly we navigated through the airport. read more

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Landed at this airport over the weekend for a trip to Cancun to celebrate a friend's birthday. The airport itself is alright, and the process to get through customs wasn't too bad. I will say, their security guards seem a bit intense, and while we were at the airport getting our baggage, the electricity went out. Exiting the airport was a nightmare, especially with all of the salesmen at the end. Finding a taxi service was also really difficult, but luckily we had someone in our group who could speak Spanish which helped a ton! I did like that the airport didn't feel overly crowded. For my trip back home, the departure side of the airport was really easy! The airport is clean and less crowded, and getting to the terminals and gate was very easy. There's also a decent selection of duty-free stores there. read more

Entering: Long walk to customs. Pee before you get off the plane lol. There was only 2 bathroom stalls when you get to custom. We got thru pretty fast. Make sure to have your Flight number ready. Exiting: Easy to drop off bags and head towards security. Easy peasy. Duty free area was giving out shots of various different licquors in the area! Winning! Ate at Guy Fieri. Tasty food and atmosphere (Delta wing) read more

Ehhh it was crazy! Too many people trying to hustle you into paying for something other than what you're there to do. One guy tried to get me to pay a visitor tax just for being in the airport and I had a random worker grab my bags and check me in on the self check in (which I already know how to do) and then asked me for a tip. I'll advise travelers just keep walking and don't make contact read more

Been here about 10 times ( round trips ) and its getting better. Its getting large, its getting way more organized. The Tourist paper that they give you,, please use better paper or a cardboard not a receipt paper that we all get rid of. Maybe thats how you make money as you get changed 60+ for a replacement. At the discretion of the check in officer. Everything else was great, the shops, the Mexican food not really Mexican ( American tacos?, American cooked food) we went to Mexico, at least give us the option to choose. I got stopped 2 times by Security ( I was wearing a Yankees hat) as random. I smiled and asked the Officer very polite, to explain why? she smiled and could not tell me. Then i spoke in spanish and her face blushed and said its random. I get random but this was not, i watch a lot of TV ( Discovery Channel Airports security) and know how they operate. I dont carry things i should not carry and i was about to board my flight. Just be open, i dont mind you doing your job, but i was sitting there over 2 hours and nobody said anything. read more

Terminal 3 review. Who knew it could get worse? There is endless shopping and now they have these cosmetics shops literally every few feet! The employees are aggressive to get you to try a cream. They come out into the walking areas and shove a "sample" in your face and tell you how wonderful you look or what you are wearing is just fabulous. They attempt to lure travelers into the shop to sell them more expensive creams and charge your credit card for a thousand dollars. Where I live in the Florida Keys, these shops have been banned. No one likes aggressive sales people and adding them to an already chaotic Terminal 3 makes the entire travel day a lot worse. read more

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This airport is okay, just as others have stated before. Upon arrival the process as others have also stated, can be a little confusing. Lots of people, lots of surrounding conversations (in different languages I might add), etc. But anyway, you make your way through a lot of places to finally get outside. Outside there are margaritas offered (ABOLUSTELY LOVED THIS), along with lots of vendors and local residents present to pick arrivals up to I'd assume take them to their appropriate locations. Along with your typical taxis as well. Personally, I had no issues with this airport- just wish I had some better Spanish speaking skills to have brought with me. :) read more

Not sure why this place is rated so low. Everyone was so friendly and getting around the airport (departure), check-in, customs, was a breeze. We did go 3 hours early just to be on the safe side. Once you got through check-in, there is so much to do! You can shop, eat, drink at a variety of places. We headed straight to the lounge. The kids loved the variety and food to order from the menu. I honestly don't think I can think of one thing that could have been improved, Gracias! read more

Aeropuerto Internacional de Cancún - Airports Near Me - Cancún, ROO