Culligan of Champaign truly cares about their customers and always goes the extra mile. Their staff…read moreis so helpful and their service never disappoints. If you're looking for fresh tasty water or great deals on high efficient water softeners, Culligan of Champaign is the place to go!!

From the owner: Nothing feels better than knowing that the water in your kitchen, your bath, your laundry, and all…read morearound your home is clean. And when it comes to delivering that cleaner, clearer, conditioned water, there is simply no one better than Culligan. With over 70 years of experience, you can trust that Culligan's Service Technicians will have the right solution to deliver better water to you and your home. From water softeners to water filters to drinking water systems to whole house systems, all of our innovative, state-of-the-art products and solutions are guaranteed to address your unique water problems and deliver cleaner, clearer, Culligan water to you and your family.

My parents' were out of the country on vacation, and I came to their house to take care of the…read moregarden. When I arrived with my two young children, I realized that their water system was not working. I called Aquality Solutions, and even though it was a Saturday, they came out to the house and had the system fixed within minutes. I was very impressed with their punctuality, expertise, and kindness.

Update to November 20 review November 21, 2025…read moreToday I was contacted by Brandon at Mike Williams who said they wanted to make things right. He asked me what I thought was a fair price for the service and I named an amount that was in line with the typical prices I found during my internet searches. Without argument he agreed immediately and refunded me everything over that amount. A very substantial refund. Brandon was very nice and very helpful. It took a while and a lot of effort to reach the right person but Mike Williams made things right.

I was quoted about $900 for something that even the most expensive companies charge $300 for. When…read moreI asked why the quote was so high ( I had used Roto-Rooter previously for the same issue at a different residence) I was told because they don't "specialize in plumbing". The company van we were standing in front of had plumbing in big black letters directly at the top. I decided against their high quote and was still out of $100 for them coming out to give me an estimate which made it all feel like a scam. The technician was pretty nice but I do not recommend Mike Williams. I gladly payed the $300 for Roto-Rooter to come out.

By far the best experience we have had in Bloomington-Normal when dealing with a plumber. Shane…read moreand Seth were professional, explained everything, were thorough, and did an excellent job. Great value and a leader in the industry in our community.

For the second time I called Covenant to help with an emergency problem and was told I'd have to…read morewait 5 days for someone to be able to help. The problem was toilet-related and I have only one bathroom. I do not need a plumber who can't help with emergencies!

I didn't buy my water filter from a box store. I did my own research and made an educated…read morepurchase. Like I said in my first review, Culligan never upgraded our Culligan 15 year old 3 stage water filter. Technology is always advancing. As is my new 5 stage water filter.

We were notified a few days before our June delivery that the schedule was being changed and we…read morewouldn't get water for over a week due to a driver accident. Then they moved from monthly to every other month and as a result, we now have to wait 5 more weeks. We live 13 miles outside the city limits of Normal. I wouldn't recommend Culligan of Bloomington. They are unreliable.

Highly recommended. Excellent work and attention to detail. Pointed out the issue and explained…read morethe course of action to remedy the situation. Finished the project in a day, including digging, trenching, fittings, connections,etc. Hard working and dependable.

From the owner: Family owned and operated Plumbing/Piping company serving Central Illinois. 25+ years experience…read more Licensed, bonded and insured.

If you fall on hard times, can't pay for the service and return the equipment. They will sue you…read moreand take you to court for any balance. Almost no communication when service was cancelled and didn't really offer any communication after the fact. When asked what the balance was after equipment was returned they never called back or sent any mail out for a balance. Eventually was forgotten about until I was served at my home the attorney fees and court cost were more than double of what was actually owed. Pretty wild.

I needed a couple 5 gallon jugs exchanged and was passing by so I stopped in. They wouldn't do the…read moreexchange because my bottles were primos. So I was willing to buy two of their bottles and pay the deposit. Forget delivery at $14 a jug! Then she proceeded to ask me for personal information so she could start my account. I said I just wanted to buy a couple bottles of water, at their ridiculous prices. She said she had to start and account for me and pushed the issue again. All that to buy some water?!?! Never again culligan. And now you won't be selling me a house filter and water softener that I'm in the market for. All ya had to do was ring up the water....geesh