I heard about this place from one of my good friends who did 6 treatments total here so I decided…read moreto book a consultation appointment. I was running a little late due to traffic accident and Mariko was very understanding. The place is very clean, cute and cozy. When I got there, Mariko offered me coffee, tea, or water which was nice. She also did my consultation and made me feel at ease with the whole process since this was my first time. She was honest too and helped me pick the proper treatment for me instead of just trying to get me to spend more. Since I do have dark hair, she explained my outcome will be more successful than someone who has light hair such as blonde or red hair. She also answered all my questions and was easy to talk with. I decided to go through with doing my first treatment and it was a lot better than expected. There's a package deal that includes 5 treatments which I booked. I also got a 10% discount for being a student which was a nice surprise. Mariko was amazing and talked me through each step and I think her techniques were so good which also made it not so painful. She explained both machines to me prior and did a sample test on herself before doing it on me. Most of the spots didn't even hurt, and the laser felt like hot air. The parts that stung it was really quick and she placed an ice pack right over which helped a lot. I did my armpits, brazilian, and lower legs and whole process took about an hour. She was very professional and I'm happy she was my laser tech. She also gave me some aloe in case I had itching afterwards, which I didn't, and sunscreen samples. Highly recommend Mariko and can't wait to have my future treatments with her!

Love it. Doctor Macfarlan explained my options clearly with no selling pressure. The actual…read moreprocedure is a little uncomfortable but temporary, and the results are definitely worth it. Had three sessions, with facial scars and discolorations almost completely gone. Would strongly recommend to others.

We just moved here and love it! This place is the best…read moreplace, I had a Facial, Massage, Pedicure and Manicure and absolutely very satisfied! I booked every month for six months out.

Kaitlyn and Brenna each provided me wonderful service and care. They have a gentle touch along…read morewith peaceful calming demeanor. Will be seeing them again definitely!!!

We'll call it the "I'm late to catch a cab uptown" massage experience…read more Don't get me wrong, there were a few good elements of the massage I had here. But overall, the massage therapist (who shall go unnamed - if the spa manager reads this, that's enough for me) didn't take time with his work. In past massages, the strokes were deliberate and focused; this was not that. I'd have liked him to take more time with each area of the body rather than rushing through everything. A few tidbits: - He tossed the massage oil bottle on the table where my legs were. That is a huge no-no in my book. - He was seated the entire massage. As someone who likes very firm pressure--bordering on getting the snot beat out of me--there's no way to do that without standing. - The first 10 minutes featured him rubbing every which way on my back - *without massage oil. This was extremely uncomfortable and I told him so. It's a couple hours later and my skin is still sore. (As soon as I turn in to a pork chop, a dry rub will make sense; in the meantime, lotion/oil from the beginning.) - When you're slap happy and rushy-rushy, you're more apt to hit bone occasionally, and that happened too. This rating is for the massage only. The staff was very nice to me and the place is pleasant enough to be in--so it has that going for it. I don't anticipate transforming in to a cut of meat, so I'll probably go elsewhere next time for a massage.

I've been here at least twice. The first time it was hard to get an appointment. The second time,…read moreit wasn't as hard even though it was Mother's Day weekend. The first time I went was a better experience. The only complaint I have was that Marcela was not ready for her appointment. The second time was not a great experience, especially for my Mother's Day gift. The receptionist was left by herself and did not have much training. Also, did not understand what I wanted. For my appointment I saw Marcela again. Marcela was not acting professional. She cussed while she talked about her co-worker and manager. I also felt my appointment was rushed. Also, my $45 nails only lasted about 2 weeks. I was able to finally talk to Lauren after about a week, and she gave me a refund thankfully. Pros: Private room for your nails. Cons: Not many color options. Not consistent with how to make an appointment (busier times seems easier to get like Mother's Day for example). Nail technicians on call, so sometimes you have wait.

BUYER BEWARE. Nice facility. Professional environment. I paid over a thousand dollars in advance…read moreto treat multiple areas of my body with laser hair removal. I had to cease treatments on some areas because they get exposed to sun and the provider will not treat any area that gets sun exposure. I was able to continue treatment on the other area since it does not get exposed to sun. However, after a year's worth of treatments at the service interval the provider suggested, it turned out that laser hair removal did not work on me. Going into this, I knew that laser hair removal doesn't work for everyone. So, when it turned out to be ineffective on me, I wasn't surprised. Although after the first couple of treatments, hair growth did slow some but at this point, hair in the treated area grows the same as it did before treatment began. So I stopped treatments and requested a refund (HUNDREDS of dollars) for the treatments that had not yet been provided. The business owner declined my refund request claiming that, "There are no refunds." To me, retaining money for services that have not been provided seems inappropriate and unjustified (unless there were associated costs to the provider for those unused services - which, in this case, there were not). Therefor, although the treatment sessions themselves were fine and I have no complaint about the service that WAS provided, I cannot recommend this business due to the "no refund" policy. I suggest that if you are looking for laser hair removal service, you either find another provider or if you do use this provider, do not pay in advance.

I purchased a Groupon for laser hair removal. Online it mentions that there is "limited scheduling…read moreavailability", and that is true. The staff actually live and work in Florida full time, and they come to Charlottesville about once every five weeks for appointments. They're usually in town for a three day weekend. That means that all Charlottesville customers are on the same schedule. If you're flexible and this works for you (it did for me), this is a reasonable option. Cheryl, the laser hair removal technician, is proficient and professional. I was satisfied with my results and appreciated her fairly clinical approach. She made thoughtful adjustments in the treatment each time, and I benefitted from that. Because of the scheduling logistics, Cheryl allowed me to combine a few treatment areas under one Groupon. I appreciated that flexibility. Her assistant Adrienne (sp?) was also nice, though on multiple occasions she announced to a waiting room full of people what services a particular customer was having, and I thought that was unprofessional. Ultimately, I was satisfied with my experience here. I would recommend it as long as you know what you're getting into with scheduling. The Groupon made it particularly affordable, and there aren't a lot of similarly priced choices for laser hair removal in Charlottesville.

I've been coming to Holly's Nails for 4 years, and this was by far the worst experience I've had. I…read morehad an appointment, but I felt completely rushed through my service. The technician spent more time talking to another customer than paying attention to my nails. He rushed me to wash my hands and then was still trying to file my nails while I was standing at the counter getting ready to pay. I showed a reference photo of exactly what I wanted, but the final result looked nothing like it. The French tips are extremely thick, wide, and uneven instead of thin and natural. The shape is inconsistent, and the overall set looks rushed and unfinished. The white tips are so bulky that they look unnatural and distract from the entire manicure. To make matters worse, this was the most expensive set I've ever gotten there. After being a loyal customer for 4 years, I expected much better service, attention to detail, and professionalism. Unfortunately, this was a very disappointing experience, and I left unhappy with both the service and the quality of the nails.

A wonderful place for a pedicure!! I have a favorite person there - Mason. I also like Jason a lot…read more It is a clean, bright place with a great atmosphere.

Michelle S is the best thing about this place. I usually don't like chains like EWC, but I came…read morehere specifically for Michelle after a friend's GLOWING recommendation and she did NOT disappoint! First of all, she is always so friendly and kind and in a great mood. I come to her for Brazilian waxing and I have never had an esthetician more diligent, thorough, and attentive than Michelle - she takes the time to get all my little hairs out to make sure I look as good as possible!! She is also very gentle (which is saying a lot when talking about waxing down there haha) and sensitive to specific skin needs! AND she is so knowledgeable about products - I never feel like she is pushing products on me, but she is giving me genuine suggestions based on what she sees I need and what I tell her is going on. I have been going to her for almost 4 years now and recommend her to EVERYONE! Once, I was in a jam and had to see a different person at EWC and that bad experience just made me even more appreciative of Michelle and her care.

The worst Brazilian I've ever gotten. You leave with patches of hair still leftover. Put your money…read moretowards a better wax center. *That policy was never mentioned in my booking or in the wax center. Also, clients should not have to come back in for touch-ups. We should receive what we ask for at our original appointment. It should be obvious for them to see that patches of hair are leftover. It's concerning that it's not.

I have been going to K Nails for over 15 years. The best part about visiting the shop is how you're…read moretreated. The staff greets you, know you by first name and does their best to make you happy. I come up with some crazy requests for my nails and they always see it through lol. Thanks, Vinny, Tina and everyone else!

K Nails has been an important part in taking care of myself. Though I haven't been there in a…read morewhile, (I wanted to give my nail beds a "rest"), going there today way a wonderful decision. Tina is a fabulous woman, technician , mother, wife, and cares about her clients. She takes her time with whatever procedure she is working on. I enjoy going to K Nails. The salon is clean, welcoming and the other technicians are friendly as well. I have seen all ages having pedicures and manicures. Men and women. Little ones and Seniors. (I represent the latter). Thank you Tina for always taking care of my hands and feet with such pride. I value your time, compassion, conversation and friendship.

Hidden gem! So glad I found this place while traveling through! Very serene vibe, massage chairs…read morewere great, and the staff are friendly & skilled! I have problems with the nails on 2 toes, and my nail tech was gentle & they look great! The leg massage was wonderful, too! Wish I lived closer - I'd be a regular!

I visited this shop in desperate need of a manicure before an event. Stupidly I sat down and let…read morethe technician begin to cut my nails, and cuticles without taking stock of the fact none of the implements had been cleaned or disinfected. It was only me and the technician in the shop so it was not busy. I looked around and realized the jars of disinfectant and sterilizers were empty and unused and all the tools were lying around at unkempt stations. At this point, it was too late. To make a long story short, I wish I hadn't been so desperate and paid more attention to the lack of clean tools. My nails have been in terrible shape since my visit.

Glo-Out scheduled appointments for myself and a family member for a wedding day blow-out over a…read moremonth in advance We got to the salon early and it was CLOSED! Trying not to panic, we started to call around and found a very empathetic person that worked us into the schedule at MOXIE Salon. Moxie employee said they have had several clients of Glo-Out that had a similar experience. (No Show) We received no call or text -no notification of cancellation. Just a CLOSED salon! Very unprofessional! So disappointed!

We were in town for a wedding. They were very accommodating to my daughter who needed her eye brows…read morewaxed. The technician was very friendly and she did a good job.