Spent 2.5 hours in the ER waiting room. Finally got back to a room where the nurse came in and…read morebasically bitched me out for not eating and then passing out saying I put so many people in danger by driving (I was not driving when I passed out since I was sitting and usually just standing will cause me to faint) when not being able to eat and then assumed that I didn't eat on purpose (which is NOT the case). The doctor came in and asked what time I passed out, I told him and he said "you just now came in?" And I said no we've been in the waiting room all this time. He seemed very surprised. I was there 7 hours in total. The ONLY reason I'm giving 2 stars is because of the friendly doctor.

Some doctors care. A good 3 maybe. Treated terribly and left the same.way. no management of.my…read moresymptoms and quickly moved out. Hate it.minus the few with empathy and true.concern to.take care.of.me.to.get.me.out.feeling.brtter​

Check in was super quick with a delightful person working the front. Our way was only as long as it…read moretook to fill out their form. Once in a room the process was rather quick, vital signs, history, treatment plan, procedure, patient education and discharge. The staff's character and personality is where they excelled. The staff recognized that there was pain and anxiety and was able to deal with that while making the patient feel comfortable. I have never been to a clinic and seen that kind of great service. They also have reasonable cash prices as well.

On the afternoon of July 3, 2025, l was experiencing pain, nausea, palpitation, and excessive…read moreswelling on my left arm which is indicative of a severe allergic reaction (anaphylaxis) from an insect sting/bite and required immediate medical attention. As a result, I contacted the Veterans Administration Community Care line for prior authorization and was provided a referral number (which covered 100% of my visit) for a VA " In -Network" service provider ( American Family Care, Enterprise , AL. ) under the Veterans Administration Missions Act of 2018. After arriving and completing the required documents, I provided the receptionist a copy of my VA identification card and referral number as provided by VA. Approximately Ten (10) minutes later,. the receptionist called me up and requested a debit or credit number to be placed on file for my respective visit. I informed the receptionist that my visit was fully coveted by the VA, and that I only had in my possession my VA ID Card and the referral number from Community Care that guaranteed full coverage for my visit. As instructed by Community Care, I also informed the receptionist that I was seeking care under the Missions Care Act of 2018. The receptionist then stated, " Without a debit or credit card being placed on file, you cannot been seen." I immediately called Community Care regarding this issue, and was again instructed to tell the receptionist my visit was covered at 100%, and was instructed to give her their number (877-881-7618) for verification purposes. After being denied a second time, I requested to speak with a supervisor regarding the issue, and provided her with the same information as received by from Community Care. The supervisor stated the same, informing me ,"It is AFC's policy to deny patient care if the patient does not provide a debit or credit card to be placed on file." It was at this point, I left the establishment and called Community Care for an alternate In- Network service provider. I later received a new referral number for Ivy Creek of Enterprise, AL. I provided the receptionist at Ivy Creek my VA ID card and referral number(which she verified by calling the aforementioned phone number), and I was processed, treated, and released within Thirty (30) minutes after my arrival time. It is my opinion, that American Family Care fail to fulfill their service agreement as an In -Network Service Provider for the VA. Due to the fact that AFC's local policies conflict with how outside care is obtained under the VA Missions Act of 2018, and feel they should removed for the Veterans Administration list of In -Network providers. As a Veteran who has faithfully served this country for over Two Decades (Four Campaign Stars), I was denied care when I needed it the most. The allergic reaction I was experiencing could have easily turned deadly, but in lieu of being treated, I was repeatedly denied care (due to local policy) after completing the steps required by VA Community Care to be seen by an In Network provider. It was apparent that life, limb, or eyesight doesn't matter to this facility. As a result, I feel AFC should be removed from the VA''s Community Care list of In-Network providers and recommend that if you are a Veteran interested in being seen under the Missions Act of 2018, that you DO NOT USE this VA In-Network facility. J. Bynum Enterprise, AL. 20250714

Dr Scarborough & his staff treat me like Family! I have NEVER felt unwelcome or like a pitb (pain…read morein the butt) patient. The atmosphere is peaceful & praising the Lord, prayer, are not Discouraged. Mercy Med is not just a office, it's a ministry. I look forward to the Lord Blessing Dr Grant Scarborough & the staff abundantly in 2025. It's a privilege to be a patient

Mercy medical staff and doctor are awesome I seen Becca and dr Michael roberts…read more And both of these doctor helped me tremendously and always ask questions how I'm doing and my meds are sent in for refills when needed . Dr Michael roberts and Becca sent referrals to gyn and urologist and neurologist and those places also helped me out. If u go to mercy medical and are seen by these two u are lucky they are the best . And all staff are great too and they offer prayer for u after appointment and that's really awesome I love every visit with this office !!! Thanks for all the help mercy medical team and thanks doctors and staff for volunteering to help people like me who can't afford healthcare !!!

Friendly employees Clean environment…read more Rapid customer service They accept each and every person They even work with you if you don't gm have insurance

I give Southeast Health ER a 0 out of 10. The registration person, sat at her desk and talked about…read moreeveryone that ask her a question. Apparently when they are hired they were not trained in the correct way to act toward the patients that need their care. That is a great way to lose patients and money! Well done employees!!!!

This is Lynn Baumgartner I fell In January 2026 and dislocated my shoulder The Staff at Troy…read moreRegional Hospital took me right back and started working on me the Doctor was right there with them, he had them to give me morphine and than he wrapped me me in a sheet and he and a nurse pulled each side untill my shoulder was back in anthan to exray for the final picture GREAT JOB TO EVERYONE I HAVE BEEN THERE SEVERAL TIMES OVER THE YEARS AND IT JUST GETS BETTER AND BETTER LOVE OURR LOCAL HOSPITAL

Blood on the bathroom walls and beds in emergency triage and the room we got. A drop somewhere…read morewould've been one thing but multiple, possibly contagious or contaminated blood is just a testament to poor hygiene standards.

The nurse I had was great but it was really discouraging to hear a lady with a british accent…read moreyelling at someone (I think a nurse or doctor, not really sure). I heard her call them childish and rude that felt very unproffesional. It also seemed like a superviser should of stepped in. Everyone else I delt with the nurses, tech, and doctor were all excellent. I just think yelling right outside patient rooms shouldnt be happining, and I feel bad for the person she was yelling at and anyone who has to work with her.

My husband suffered a heart attack and had 2 stents put in that day. The emergency room nurses and…read moreDrs were so professional and kind. I was really upset and the Chief of staff plus a nurse stood with me and told me exactly what was happening. He then spent 2 days in ICU with the best care he could have gotten. When his alarm went off for his heart adjusting to proper blood flow and not adjusting, the nurse came right in to explain what was happening and that it was normal. I highly recommend this hospital.

Visited Ft Walton Beach Hospital on a Monday to get special labwork done at the outpatient lab…read more Parked at main entrance and immediately found a handicapped space at the main entrance. After entring the main entrance I requested directions to the "Outpaient Lab" at the Information Desk, and a young man said he would take me there as it was in the far end of the newly added extension to the hospital. Yes, it is in the "Outpatient Entrance" at the back of the hospital. (Note, parking is notoriously bad back there.) I was introduced to Hiram who dircects patients waiting for outpatient care. He quickly took my name, DOB, and reason for the visit. Told to take a seat, within two minutes, I was called to a window where the the very pleasant and efficient Ms. Shaneka, had me sign the requisite paperwork and showed me to the outpatient lab. She was terrifi! I was immediately seated in a "patient" chair, and Ms. June drew my blood. The entire process almost took less time than the walk from the main entrance. Hiram, Shaneka and the lab staff made the process painless and fast, and it was a Monday! Thanks to all for the outstanding service.

On 5/17/26, my friend was brought into the ER for an attempted suicide and was immediately placed…read morein the elopement/high-risk ward. What followed was one of the most disorganized and unprofessional hospital experiences I have ever witnessed. For someone considered "high risk," he was never properly dressed out. He remained in his own clothing the entire time, including jeans, a belt, sneakers with shoelaces, and a regular shirt. That alone seemed completely inconsistent with the level of risk they claimed he posed. His first nurse was cold, dismissive, and rude from the beginning. My friend admittedly was not in the best mood, but the attitude and lack of compassion from a medical professional was unnecessary and inappropriate. Poison Control had ordered blood testing every two hours initially, then every three hours. After the first test, we were told his levels were trending down, which was supposedly good news. Yet a few hours later, a man entered the room without introducing himself and abruptly informed my friend he was "not leaving," his levels were "high," and he was at risk of ICU admission. No explanation. No bedside manner. No consistency with what we had previously been told. Despite supposedly being "high risk" and possibly ICU-bound, his monitors sat disconnected from around 7 PM until discharge. Vitals were not being consistently checked. He was barely physically assessed and instead was simply watched on a camera monitor. I know this because I was allowed to stay with him the entire time. Then came the night shift nurse, Ariel. She was rude, condescending, visibly irritated to be there, and openly dismissive toward both of us. She threatened delays in treatment and care and repeatedly responded to basic patient questions with "I don't know" or "that's not my job." At one point, when I politely asked if a doctor would still see him that late at night and whether they were done drawing blood, she snapped at me and accused me of "flipping out" on her, despite the fact I never raised my voice and intentionally remained calm because of her previous attitude. Around this same time, the elderly man in the room next door repeatedly yelled that he was wet and soiled, and the night staff never checked on him while we were awake. It was heartbreaking and honestly disturbing. At approximately 3 AM, Ariel casually informed us my friend had apparently been medically cleared since 11 PM. Neither of us had been told this for four hours. We then continued waiting. And waiting. By 5 AM, still no doctor. 6 AM, still no doctor. Shift change came and went. The morning nurse was the first staff member who treated us like actual human beings. When we explained that we had still never seen a physician and described the issues overnight, she did not seem remotely surprised. 8 AM: nothing. 9 AM: nothing. He was finally offered breakfast despite having received almost nothing prior. We were eventually told we were "lucky" he was not seen by another psych doctor because apparently that doctor "only sees patients he has already decided to admit." That statement alone was alarming. Finally, around 10:00 to 10:30 AM, a psychiatric doctor arrived. He was professional, kind, respectful, and actually demonstrated bedside manner. He informed my friend he would be discharged and said it would not take long. We still remained there another 2 to 3 hours before discharge actually happened. The room itself was filthy the entire stay. There were random caps and trash on the floor that did not belong to anything used for my friend's care, along with crushed crackers and debris. No blankets. No pillows. Yet somehow he was still allowed to wear all of his own clothing and belongings in a supposedly high-risk psychiatric setting. I understand emergency rooms are busy and healthcare workers are under pressure. But there is a difference between being overwhelmed and providing negligent, dismissive, and disorganized care. Neither I nor my friend would willingly choose HCA Florida Fort Walton-Destin Hospital again after this experience. Another major issue throughout this experience was the complete lack of communication with his emergency contact, his mother, who lives out of state. She repeatedly attempted to get updates regarding his condition and care and was either told staff "didn't know" anything or had calls abruptly ended. For a patient in a mental health crisis, the absence of basic communication and compassion toward immediate family was unacceptable and only added more stress to an already serious situation.

Came to an appointment, easy check in, Dr. Lambiasi also have great physician's tacts..read more

From the owner: The new UAB Multispecialty Clinic at Baptist Medical Center South brings two names you trust…read moretogether. Nurses and staff from Baptist South will join specially trained doctors from UAB to offer advanced care in many specialties. It's a partnership that's going to make everyone better, including you.Meet our Doctors:UAB UrologistsHimanshu Aggarwal, M.D., M.S., F.P.M.R.S.Geoffrey Habermacher, M.D., Ph.D.Joseph Pazona, M.D.UAB RheumatologistsCarlos Gadea, M.D.Matthew Mullen, M.D.Ximena Ruiz, M.D.UAB EndocrinologistsManisha Garg, M.D.Rajasree Nambron, M.D.UAB GastroenterologistsOmair Atiq, M.D.Pranav Patel, M.D.UAB Breast SurgeonsKertrisa McWhite, M.D.

My sister brought her son to speak to a psychologist. They didn't do an evaluation and insisted he…read moreneeded medication without a proper diagnosis. He never even saw the Dr. just a nurse practitioner who isn't even certified to write the prescription. Awful place. we will not be back, ever.

The wait time is horrible I was here with my daughter for a whole 2 hours and still not called…read moreback. It is the worst experience I have ever had as they kept telling me that she was gonna be called next but yet she had 4 other people called before she was.

Finally, a doctor that actually listens and tries to determine what is wrong with a person rather…read morethan pushing pain medications or antibiotics. Dr. Hatcher is the best physician around. During the first visit ($150 cash non-insured) he really spends a lot of time with you, usually 45+ minutes, going over past history, current problems etc. He is big on ordering whatever is needed such as blood tests and x-rays. If you don't have insurance he will help work out. They are really great about calling in re-fills without having to make a visit and the cost per (non-insured) visit is about $80 as of this writing. They do require that you transfer your records to them before they will see you. Their office is very modern and all records kept electronically. They can also do blood work and other services on the spot saving the hassle of going to the hospital. Another great thing is that at Panhandle Family Medicine if he happens to go on vacation there are other very well qualified doctors available.