Zero rating. Horrible. Got there 6:55pm in the worst pain of my life and they told me I couldn't be…read moreseen. Mind you, there was ONE person in the waiting room and they don't close till 8:00pm. Disgraceful.

Made an appt for 1:30; 2:30 still no call .. mind you I came here before and they ask me to make an…read moreappt cause they don't do walk ins. But while I'm sitting there waiting, they're accepting walk ins.. smfh .. terrible fckn service and place . This don't deserve no stars at all but since they making you choose a star to comment‍

I went in for an infected splinter. Let's just say my body didn't do well with the lidocaine shots…read morethat had to be administered. Sweating, almost passing out, feeling extremely nauseous, that's just typical to how I handle getting shots. Bryan and Brianna were awesome in tending to me with ice packs, anti-nausea medicine, and a thankfully not used puke bag. Brianna was the one that got the splinter out and she was great with continuously asking if I could feel anything during the procedure. Thank you both for taking care of me.

This place is a gem! My 91 year old mom had a bad cough and her provider wouldn't let her make an…read moreappointment. They told her to go to the ER. She didn't feel comfortable doing that because her symptoms were not emergent. So we went here. It was quiet, clean and the receptionists were so helpful. The provider was caring and knowledgeable. Turns out my mom had pneumonia so I am very grateful for their care!!

Walked in and walked the hell out. Lady working the front desk is sicker than me and coughing like…read moreshe's dying!! WTF

I waited a day to get an appointment and now have been waiting mover an hour and a half!…read morewhat's up with tjat? how long would it be if I was a walk in??? not good service, never updated is with wait time or anything, just left us sitting around ...

The care was good and the people nice BUT their billing dept is either incompetent or just too lazy…read moreto correct paperwork. I have BCBS of Florida- PUC kept billing BCBS of Massachusetts, and kept sending me bills because (they said) my insurance didn't cover it. Only PUC is in network with BCBS of Massachusetts, and PUC is in network with BCBS of Florida, and BCBS of Florida covers me nationwide. I verified this with representatives from BCBS, and verified that I was covered at PUC. I paid PUC the amount BCBS said I owed, and then ask PCU to refill with Florida. They filed again with Massachusetts, and billed me again. I wrote again and asked PUC to file with Florida. They filed again with Massachusetts, and billed me again. I call PUC - they are based in Utah. On the phone, PUC Utah said they would refile with BCBS Florida. But they filed again with Massachusetts and sent me another bill. After 4 bills and a threat to send the bill to a collection agency, I am paying the amount that should be covered by my insurance. Just a warning before you accept any medical treatment from this group, make sure you're willing to pay for yourself - because insurance is not honored if their billing department has to do something super-complicated like find the address for Blue Cross Blue Shield of Florida and change the paperwork that's already in the computer to resend it there.

I had an appointment on 8/17/26 @11:10am for left blockage due to earwax impacted. The provider…read morecould not finish removing the wax and gave me a referral to a ent in Enfield CT which I did not want. That afternoon I went to Holyoke urgent care across the street and they finished the job and removed all the wax but the provider at Priority 1 caused some ear irritation near the canal which is very tender and needs to heal. I would like a refund on this visit along with my Co pay amount as well. Thank you Robert Durant 137 Simonich Circle Chicopee, Mass 01013

STAY AWAY if you need an XRay ! I recently had an accident where I injured my lower back. The next…read moreday I went to an urgent care and got 3 different medications. Nothing worked, so I got an order for therapy. Being in a lot of pain, a few days later, before Physical Therapy started, I went to Convenient Care for an XRay. 36 years ago I broke my hip, and of course had surgery. The day after I had the XRay, I received a frantic call from my primary care doctor's office telling me that the XRay indicated that I had broken or fractured my hip again, and an ambulance would come get me. I said that if I broke my hip, I couldn't be walking on it, or going up and down stairs. She said that due to the angle of the "break" I could be this mobile. She also informed me that a blood clot could form and go to my heart, lungs, or brain and kill me. I told her that I was scheduled to start physical therapy that day. She strongly advised me against it and said GO TO THE HOSPITAL! So from 11:00 A.M. to 6:00 P.M I laid on a gurney, which just exasperated my injury more. I had a M. R. I. and at about 6:00 P.M. a doctor approached me and said that I could go home. My hip was NOT broken. What was being seen were old healed scar seams from 36 years ago. So the lack of ability to read my XRay correctly by a Convenient Care radiologist cost me a day in the hospital, and a delay in starting Physical Therapy.

Horrible medical establishment. State they are open until…read more4:00. No they stop taking patients at 10:30. No where on their website does it state this. Drove a distance to be seen for an urgent matter and was told oh we are not taking any more patients. Baystate drs stop recommending these awful urgent care businesses.

Dr. Burke, Francis and Lisa are miracle workers. Triaged my asthma attack perfectly, got…read moremy prescriptions in at the nearest 24/7 pharmacy. Literal, life savers. Bless 'em!

I had a great experience here from start to finish. Woke up feeling ill on Thanksgiving weekend…read moreand needed to get a rapid COVID test to eliminate that possibility, since I was staying with someone immunocompromised and I was about to hop on a train back to NYC later that afternoon. This is seemingly one of, if not the only, places in the area that accept walk-in patients for COVID testing. Every other place required an appointment and couldn't take me until Mon or Tues of the following week. I called and the person on the phone was kind and told me that they were busy, but they would start taking patients again at 1:30pm and that I needed to be in the parking lot in order to be added to the queue. I arrived at 1:28 and called and sure enough they added me to the queue after I gave them some info over the phone. They quoted me 1-1.5 hr wait time, but they called me inside after about 30 minutes. The staff inside was very kind. I especially liked the nurse I saw whose upbeat demeanor made my experience that much better (I wish I remembered her name - tall, thin, brunette working Saturday 11/27). The NP was also kind and upbeat and explained to me that I did not have COVID (phew) and that I was just dehydrated and gave me some recommendations on what to do bounce back. The administrative process was seamless as well. The front desk employee handed me my paperwork on the way out and I was on my way. Overall, this is seemingly one of the best options in the area for walk-in urgent care. If I was unable to get a rapid test that day, I would have had to rearrange several aspects of my travel plans. I was very grateful to find this place, as they saved me from what could have been a potentially catastrophic situation.

Neither convenience nor care provided. Showed up at 2:30 on a weekday and turned away as "no more…read moreappointments". This is the site the Baystate portal sent me to as an urgent care option and now they say you have to have an appointment? Supposedly open until 7pm. What a complete waste of time - not to mention that you have to walk about a half mile to even find the place hidden in the depths of the hospital. Not fun on a potentially broken foot

Located at the Ludlow turnpike exit, this medical facility resembles the emergency room in a…read morehospital. A spacious waiting room inside the doors with prompt service from one of two intake receptionists. The wait time is a fraction of a hospital so don't get interested in the TV. Inside there is a large center area with staff checking your status. After initial recording of temp, blood pressure and oxygen levels, you are instructed the doctor will be in shortly. It's typically 10-15 minutes at most. This emergency medical facility outshines area hospitals. Efficient, knowledgeable, pleasant, professionals. Did I mention you can schedule online? I highly recommend!

This place works like a well oiled machine!! I am so impressed!! I went to my own GP who didn't…read moretake my health concern seriously. I was still having problems 2 weeks later & PUC, after examining me, sent me IMMEDIATELY for tests! You guys may have saved my life! I'll know when my results come back next week!! Thank you for listening to me. The office staff: The office staff like I said is so well oiled & know their stuff! They made my appointment for my ultrasound & did my bloodwork! I am so pleased I found them!

This was one of the worst healthcare experiences I have ever had…read more I sought care for a fever and a wrist that was visibly red, swollen, and hot to the touch. Rather than investigating what was clearly a potentially serious infection, the PA performed no medical testing and repeatedly told me to go home and use a warm compress. When I tried to advocate for myself and express concern about my symptoms, the PA became dismissive and said, "I have already spent too much time with you. I have other patients and I have already told you to go home and put a warm compress on it. This appointment is over." He then walked out of the room. Days later, I was seen by an actual healthcare professional who immediately ordered blood tests which showed I had a serious bacterial infection requiring antibiotics. The lack of professionalism, compassion, and basic medical judgment I encountered was shocking. Patients come to urgent care because they are concerned about their health and need medical evaluation, not because they want to be laughed at, brushed aside, and sent home without appropriate care. Based on my experience, this clinic failed me when I needed help the most.