Zero rating. Horrible. Got there 6:55pm in the worst pain of my life and they told me I couldn't be…read moreseen. Mind you, there was ONE person in the waiting room and they don't close till 8:00pm. Disgraceful.

Made an appt for 1:30; 2:30 still no call .. mind you I came here before and they ask me to make an…read moreappt cause they don't do walk ins. But while I'm sitting there waiting, they're accepting walk ins.. smfh .. terrible fckn service and place . This don't deserve no stars at all but since they making you choose a star to comment‍

Walked in and walked the hell out. Lady working the front desk is sicker than me and coughing like…read moreshe's dying!! WTF

I waited a day to get an appointment and now have been waiting mover an hour and a half!…read morewhat's up with tjat? how long would it be if I was a walk in??? not good service, never updated is with wait time or anything, just left us sitting around ...

I went in for an infected splinter. Let's just say my body didn't do well with the lidocaine shots…read morethat had to be administered. Sweating, almost passing out, feeling extremely nauseous, that's just typical to how I handle getting shots. Bryan and Brianna were awesome in tending to me with ice packs, anti-nausea medicine, and a thankfully not used puke bag. Brianna was the one that got the splinter out and she was great with continuously asking if I could feel anything during the procedure. Thank you both for taking care of me.

This place is a gem! My 91 year old mom had a bad cough and her provider wouldn't let her make an…read moreappointment. They told her to go to the ER. She didn't feel comfortable doing that because her symptoms were not emergent. So we went here. It was quiet, clean and the receptionists were so helpful. The provider was caring and knowledgeable. Turns out my mom had pneumonia so I am very grateful for their care!!

Dr. Burke, Francis and Lisa are miracle workers. Triaged my asthma attack perfectly, got…read moremy prescriptions in at the nearest 24/7 pharmacy. Literal, life savers. Bless 'em!

I had a great experience here from start to finish. Woke up feeling ill on Thanksgiving weekend…read moreand needed to get a rapid COVID test to eliminate that possibility, since I was staying with someone immunocompromised and I was about to hop on a train back to NYC later that afternoon. This is seemingly one of, if not the only, places in the area that accept walk-in patients for COVID testing. Every other place required an appointment and couldn't take me until Mon or Tues of the following week. I called and the person on the phone was kind and told me that they were busy, but they would start taking patients again at 1:30pm and that I needed to be in the parking lot in order to be added to the queue. I arrived at 1:28 and called and sure enough they added me to the queue after I gave them some info over the phone. They quoted me 1-1.5 hr wait time, but they called me inside after about 30 minutes. The staff inside was very kind. I especially liked the nurse I saw whose upbeat demeanor made my experience that much better (I wish I remembered her name - tall, thin, brunette working Saturday 11/27). The NP was also kind and upbeat and explained to me that I did not have COVID (phew) and that I was just dehydrated and gave me some recommendations on what to do bounce back. The administrative process was seamless as well. The front desk employee handed me my paperwork on the way out and I was on my way. Overall, this is seemingly one of the best options in the area for walk-in urgent care. If I was unable to get a rapid test that day, I would have had to rearrange several aspects of my travel plans. I was very grateful to find this place, as they saved me from what could have been a potentially catastrophic situation.

The care was good and the people nice BUT their billing dept is either incompetent or just too lazy…read moreto correct paperwork. I have BCBS of Florida- PUC kept billing BCBS of Massachusetts, and kept sending me bills because (they said) my insurance didn't cover it. Only PUC is in network with BCBS of Massachusetts, and PUC is in network with BCBS of Florida, and BCBS of Florida covers me nationwide. I verified this with representatives from BCBS, and verified that I was covered at PUC. I paid PUC the amount BCBS said I owed, and then ask PCU to refill with Florida. They filed again with Massachusetts, and billed me again. I wrote again and asked PUC to file with Florida. They filed again with Massachusetts, and billed me again. I call PUC - they are based in Utah. On the phone, PUC Utah said they would refile with BCBS Florida. But they filed again with Massachusetts and sent me another bill. After 4 bills and a threat to send the bill to a collection agency, I am paying the amount that should be covered by my insurance. Just a warning before you accept any medical treatment from this group, make sure you're willing to pay for yourself - because insurance is not honored if their billing department has to do something super-complicated like find the address for Blue Cross Blue Shield of Florida and change the paperwork that's already in the computer to resend it there.

I had an appointment on 8/17/26 @11:10am for left blockage due to earwax impacted. The provider…read morecould not finish removing the wax and gave me a referral to a ent in Enfield CT which I did not want. That afternoon I went to Holyoke urgent care across the street and they finished the job and removed all the wax but the provider at Priority 1 caused some ear irritation near the canal which is very tender and needs to heal. I would like a refund on this visit along with my Co pay amount as well. Thank you Robert Durant 137 Simonich Circle Chicopee, Mass 01013

This place works like a well oiled machine!! I am so impressed!! I went to my own GP who didn't…read moretake my health concern seriously. I was still having problems 2 weeks later & PUC, after examining me, sent me IMMEDIATELY for tests! You guys may have saved my life! I'll know when my results come back next week!! Thank you for listening to me. The office staff: The office staff like I said is so well oiled & know their stuff! They made my appointment for my ultrasound & did my bloodwork! I am so pleased I found them!

This was one of the worst healthcare experiences I have ever had…read more I sought care for a fever and a wrist that was visibly red, swollen, and hot to the touch. Rather than investigating what was clearly a potentially serious infection, the PA performed no medical testing and repeatedly told me to go home and use a warm compress. When I tried to advocate for myself and express concern about my symptoms, the PA became dismissive and said, "I have already spent too much time with you. I have other patients and I have already told you to go home and put a warm compress on it. This appointment is over." He then walked out of the room. Days later, I was seen by an actual healthcare professional who immediately ordered blood tests which showed I had a serious bacterial infection requiring antibiotics. The lack of professionalism, compassion, and basic medical judgment I encountered was shocking. Patients come to urgent care because they are concerned about their health and need medical evaluation, not because they want to be laughed at, brushed aside, and sent home without appropriate care. Based on my experience, this clinic failed me when I needed help the most.

Neither convenience nor care provided. Showed up at 2:30 on a weekday and turned away as "no more…read moreappointments". This is the site the Baystate portal sent me to as an urgent care option and now they say you have to have an appointment? Supposedly open until 7pm. What a complete waste of time - not to mention that you have to walk about a half mile to even find the place hidden in the depths of the hospital. Not fun on a potentially broken foot

Located at the Ludlow turnpike exit, this medical facility resembles the emergency room in a…read morehospital. A spacious waiting room inside the doors with prompt service from one of two intake receptionists. The wait time is a fraction of a hospital so don't get interested in the TV. Inside there is a large center area with staff checking your status. After initial recording of temp, blood pressure and oxygen levels, you are instructed the doctor will be in shortly. It's typically 10-15 minutes at most. This emergency medical facility outshines area hospitals. Efficient, knowledgeable, pleasant, professionals. Did I mention you can schedule online? I highly recommend!

I went yesterday I was very sick, the provider took good care of me after an X-ray and exam she…read moregave me the medicine I needed and I already feel better!! Thank you! They always take good care of my grandchildren as well!!

I was seen at the Hadley, MA site…read more ConvenientMD is neither convenient nor is there an MD on site. I made an appointment at ConvenientMD three days after injuring my toe because I wanted to find out whether it was broken and whether the pressure under my toenail could be relieved as the pain was relentless. Unfortunately, my experience was anything but convenient nor was there an MD in the building. Despite having a scheduled appointment, I waited nearly an hour and a half before being seen. From the beginning of my visit, the elderly lady doing my intake was dismissive and condescending. She repeatedly made comments such as, "You're here for just that?" which felt unprofessional and belittling while I was seeking medical care. At one point she lied to me after insisting I leave my purse in the room saying I need not worry because she would lock the door behind me. The doors don't have locks. When I was finally evaluated, I was told, "Not even one-quarter of your nail is injured, so there's nothing I can do." Ma'am, were we looking at the same toe?!. As my photo shows, approximately 80% of my toenail is bruised. I explained that emergency departments sometimes relieve the pressure beneath the nail when appropriate, but she responded that she didn't know anything about that. I even explained how to do it but she dismissed me. I also had an X-ray performed, yet no one seemed able to interpret the results or provide me with clear answers about whether my toe was broken or what treatment I needed. I left without any treatment, pain relief, or confidence in the care I received. Based on my experience, I would recommend seeing a real physician or an urgent care center with more comprehensive medical expertise if you have an injury requiring evaluation and treatment. Otherwise, you'll end up spending hundreds and receive zero medical care. I've received better medical care from ChatGPT than at this scam.

Last night, while walking on my treadmill, I decided to increase the speed and do a little…read morejogging. After about one minute, I experienced a sharp pain that felt like an electrical shock shoot down the length of my left arm. I have never experienced anything like it before. So, figuring it's better to be safe then sorry, I decided to go to the Family Care Medical Center on Allen Street in Springfield, which does urgent care. They are administered by Trinity Health, of which I am a member, so they have access to my medical records. I looked them up online and it said they were open until 7 p.m. Well, I got there at 5:30 p.m., and the doors were locked and the lights were off. But the sign on the door said their hours were from 9 a.m. to 7 p.m. So I called the phone number on the door, and a woman answered. I asked her why they were not open, and she replied that all of their appointments for the day were full, so they weren't taking anybody else and closed early. So I said to her, ""I thought you were an urgent care facility that accepted walk-in patients?" She said, "We are, but we're short-staffed and don't have anybody to look at any more patients." She said they suggest that patients go to the emergency room. I told her, "The reason I came here is because I don't want to spend all night sitting in an emergency room!" It seems to me that if you are an "Urgent Care" facility that takes walk-ins, and you advertise that you are open until 7 p.m., you should stay open until 7 p.m. in case somebody shows up needing urgent care ... even it it's at 6:55 p.m.!

Dr Helfand has been my primary care doctor for over five years now. I have never met a Doctor who…read moretruly cares about his patients more than him. After a bad car accident in 2011 and 3 surgeries later I tried to contact him but he was on vacation. He called me from his cellphone from across the country. He Also emailed with me back and forth until he was able to see me in the office. Some of my injuries had me in his office at least once every couple of weeks for at least a year. He never got frustrated with me and has been amazing. I could never thank him enough. The staff is also awesome. Always friendly and positive.