Clean new facility . Came in with a deep cut they had to numb and stitch up. Everyone was extremely…read morefriendly and provided excellent care. The process was quick and easy with insurance and intake information and they did not make me wait at all. They made sure I knew how to take care of my cut and gave me the best bandages and ointment to treat it. Utensils and everything they used were all extremely clean . The ONLY thing I wish was that the facility provided the nurses and workers with dissolving stitches . This is my 3rd time coming and it's always been quality care.

Type of care needs to be 100% better. The doctor needs to have some money I went in and they said…read morethere was nothing wrong. Wouldn't take an x-ray. Nothing sent me home went to the hospital a week later and my back was broken broke in eight places.

I've been to 2 UH Urgent Care facilities in my life. The first one in Willoughby. I went in for…read moresome antibiotics because I had a cough and congestion. I was told I was having a heart attack and was not allowed to get any kind of treatment and was sent to the ER. If I didn't go to the ER I was told my insurance would not pay for the visit. So $3,500 later, I walked out of the e.r. with antibiotics. Second Urgent Care was at the Mayfiled location on SOM for an upper respitory infection. I waited 3 hours only to be told I couldn't get any treatment or prescriptions and I should take Mucinex. Of course I had to pay hundreds of dollars and ended up going to the ER to get care. In a nutshell, Urgent Care exists to feed into the system, you get lousy, if any, treatment and are sent to the er. Never, ever again.

Went to UH urgent care on Market St. yesterday for being really. Thought I had covid. The nurse was…read moreso sweet she did everything. Gave me a covid and flu test. Dr Dawson came in stood by the door and said tests were negative ill call in amoxicillin. Never looked in my ears, my ears are blocked, never looked in my throat or nose, where i am so congested, never listened to my lungs or heart either. I just hope I get better with what she gave me or there's going to be more complaining from me. My daughter told me when she went there not too long along she did the same thing, never looked her over!! People can be misdiagnosed by her and it could be something serious!! Other than that the receptionist and nurse were phenomenal!!

The nurse practitioner here, Cara McHugh, was wonderful. She was very kind, knowledgeable and…read morethorough. I came there as a walk-in, kind of late in the day and I had no problem getting in to be seen. I am so happy that this Minute Clinic was there and open because I don't know where else I could have been treated. I will definitely use this clinic again in the future.

Much quicker than getting into my son's doctor. Was able to quickly diagnose and treat his strep…read more Friendly service. My son liked the doctor better than his own. Would return. Would advise to pre-register online-there was a long line but we didn't have to wait long because we signed in online.

They are closed. CVS closed the brand new one, and left the small, dark, dingy one on North Ridge…read moreand Bacon open. ‍

If I could give 0 stars, I would ! 3 trips to the clinic resulted in NEVER BEING SEEN. Trip 1:…read moreTold that all visits must be scheduled online, and sent home. Trip 2: Scheduled appointment online (the same day), drove back to the clinic, and was NEVER contacted or approached to be seen....the clinic closed (after waiting an hour), drove back home again. Trip 3: The next morning, scheduled another online appointment (1st one of the day at 9:00AM). At 9:15, had to knock on the door, and was greeted by a nurse practitioner that told me to wait outside, and that she would call. NO CALL RECIEVED. WOW ! Then, after being met outside in the parking lot, was told that I could not be seen because I thought I may have had Bronchitis...and I need to see my primary care physician. WISH THIS TID-BIT OF INFO WAS ON THE WEBSITE WHEN I SCHEDULED. NEVER GOING BACK !!!!!!!

It seems like they go out of their way to be unaccomodating to their clients. Their hours of…read moreoperation do not support getting there, especially by closing at 3 on weekends. Considering how expensive it is you would think they would attempt to be customer conscious but clearly a good percentage of their operation comes from rehab so screw the paying public! Positives: The facility itself is great and the staff are generally friendly and helpful.

This place was okay at first. The new management isn't doing well. They push members to the side…read morein order to accommodate their staff's preference. The swimming pool is limited to 1 hour m-w-f of open swim use during the morning hours on weekdays. They take several hours for kids swim lessons each week during morning hours. New management allows this to happen without any consideration of members wanting to use the pool in the morning hours. They need to condense the swim lessons to 1 hour maybe two days a week. But they don't care about members.

My review is specifically for the UH Outpatient Specialty Care Infusion Center but they apparently…read moredo not have their own google review spot, but these ladies need public recognition. They have always gone above and beyond for my husband at his appointments. I'd specifically like to recognize Carol, Nevah, Tammy and Miranda who all had to assist us during the infusions but there were so many more staff members who helped, assisted and checked on my husband. We could not be more grateful for the attention and care we receive!

This is a review for the Tri-point birthing center only, not die-point ER. The new birthing center…read moreis amazing. I have seen a few other birthing rooms in CLE which are small, cramped, and gross. Tri-point has huge rooms & very clean, but the selling point is the staff. I am a "don't see the doctors unless on death's bed" bc I have never had a good experience with doctors or nurses, that is until now. I gave birth here, and although birth was absolutely horrible for me, if I were to have another kid I would want it here. The nurses were so kind & down to earth. I loved my OBGYN and all the nurses that helped me through the worst experience of my life. They are caring & kind and I felt super comfortable with them. I wish all nurses and doctors were just as great as the old lake west tri-point team.

The physicians, if you can get in to see one, are terrific. However, the University Hospital system…read morehas turned out to be bureaucracy at its worst. First, their front desk staff are rude and overzealous. If you are ill, you can be expected to wait 2 months for the next available appointment or go to an urgent care, when your physician might have squeezed you in. The scheduling only seems to allow for well-patient visits. This may be because UH requires that each visit last only for 15 minutes, putting pressure on physicians to be caring, accurate, and able to diagnose and treat every single thing in 15 minutes. This is not the fault of the practitioners, but rather the system. And is reflected in UH's low abysmal ratings. But really, the front desk staff is reliably awful at this location.

They are always quick to respond and very sweet! I have a lot of health conditions and they help me…read morewonderfully!

Went to urgent care for stitches in my middle finger. They wouldn't see me and told me to go to ER…read more ER just stitched it. Not sure why this urgent care facility is her for if they can't care for basic care. DO NOT WASTE YOUR TIME. GO TO A DIFFERENT URGENT CARE FACILITY!!!!

Wouldn't recommend going here for a couple of reasons. I visited this UH urgent care on 5/28/2024…read moredue to hurting my back. First, I've never seen an urgent care that won't see a patient if they haven't met their deductible and they require you to pay the full cost of the appointment up front if you haven't met your deductible. Which for me this wasn't a problem because I've already met my deductible, but I saw several people come in and struggle with this issue and this could be especially problematic if you have other claims pending where you may essentially end up overpaying your deductible then fighting for your money back. However, my main concern as the results of my X-ray came back in MyChart while I was waiting for the nurse practitioner to come back. The X-rays showed a mild case of an issue that could get worse if untreated, but the nurse practitioner came back and told me everything looked good. When I asked her about it she said I'd need to show her what I was looking at as if she didn't even read the results in detail. Then the nurse practitioner told me to follow up with my PCP, but it's troubling that if I wouldn't have noticed it I wouldn't have known about it. Would definitely avoid this location and go to another hospital systems urgent care.