Afdent (Fort Wayne) was absolutely amazing from the moment I walked through the door. I came in around 10:30 a.m. the day after Christmas with serious tooth issues, and the front office staff immediately made me feel cared for--offering ice packs and oral numbing gel while they helped me get settled. Despite having a completely full schedule, they went above and beyond to make room for me and complete extensive work, including a tooth extraction, bone graft, and creating a replacement flipper so I didn't have to leave without a tooth. The lab team even stayed late to finish my flipper. I truly can't express how thankful and grateful I am for the time, effort, and genuine compassion the entire team showed me. Dr. Hubbard and Dr. Hester were fast, efficient, and did an excellent job. However, the person who truly made the biggest impact on my experience was the dental assistant, Cindy. She was phenomenal--handling X-rays, multiple impressions, and thoroughly explaining everything along the way. Her passion for her job truly showed, and she made me feel completely at ease throughout the process. The fact that the entire office stayed until 6 p.m. the day after Christmas just to make sure I was taken care of speaks volumes about their dedication. I highly recommend Afdent to anyone looking for outstanding dental care and a team that genuinely puts patients first. I will most definitely be going back. - Austin read more

Unbelievable! I went for a cleaning and they told me over the phone it was all free then proceeded to charge my insurance. First strike. The lady that cleaned my teeth was amazing that's why it gets a 2 star. They found some cavities and scheduled my the next day at 1 or so I thought. I have 2 different texts saying 1pm so I not only left work but missed a college class for this apt. Just for them to tell me it was at 12. Well why didn't my text say that? It could of been the new girl that did my appointment but in my head I showed up over half an hour early but she told me I was late then the came up with the amazing idea of hey maybe a 1pm will cancel and you can wait here to see if we can maybe see you. Psst already wasted an hour of my life. They asked me to reschedule but that's how you lose business by doing unprofessional work. I originally liked the place and was willing to give my business but after that and then asking me to wait for a maybe was crazy. read more

If you are considering AFdent: 1. Record everything they say. They will not be able to cheat you so easily. They waited until I had all my teeth removed and a year into the denture process to add new fees. I explicitly asked to pay EVERY fee including the final one SEVERAL times during our consultation, to which they consented. 2. Expect to pay far more than the competition. I'm almost $10k into simple dentures. 3 . Expect a different nurse or other NON-DENTIST to do EVERYTHING in this office. They would not want to pay a dentist to actually touch you or anything that is going into your mouth. They might have to charge $1000 per filling instead of $500 if an actual dentist was performing the procedure. 4. They will smile and nod to everything you say, and then dismiss you because they already have your money. read more

Holly was very thorough and professional. She explained every step we took and was happy to answer any questions I had. My only disappointment was that it appears my bills will be more costs out of pocket than I had expected. That's what I get for not taking better care of my teeth. read more

I just had oral surgery for full mouth extractions on 1/20/24. I have extremely high anxiety and discussed sedation options with surgeon prior to procedure. I chose to have the oral sedation instead of being put under general anesthesia at a hospital. Morning of surgery I took meds as prescribed. Once at office was taken back. Numbing gel applied. Don't remember much about shots. What I do remember is feeling intense pressure and then pain...a lot of pain. I couldn't move but kept trying to say it hurt. I felt it all. Once done was still in pain so they gave me more numbing shots. My advice is if you have really high anxiety like I do...don't do the oral sedation. Not blaming anyone was my choice. On a more positive note. Staff are really professional and kind. Plus I absolutely love my new smile. Kinda like labor pains are horrific but the reward is a beautiful child. I would still recommend Afdent for your dental needs.​ read more

Afdent - Smiling for first time in years. I'm so happy! - General Dentistry Near Me - Fort Wayne, Indiana

My experience with Afdent was very good. I hate visiting the dentist, but the efficiencies and care., not to mention the many smiles at Afdent, make my time there easier, much easier. I have chosen Afdent for a variety of reasons, mostly the people who help me through what could be an uncomfortable process. I just wish Afdent's style of care had been around when I was a kid in the 50s. I should add that some of the assistants have been superb in their recommendations to me for better oral health. I appreciate their care. read more

Had trouble with a previous dentist office was sent here by my insurance company was pleased so far with results

I experienced deplorable customer service at Afdent in Fort Wayne. I had an appointment for a crown at noon. I was instructed to check in and of course they were glad to immediately take my payment (prior to doing the work). I sat down and waited. And I continued waiting. The next thing I know it is 45 minutes later. I went to the front desk and inquired about the status of my appointment, and I then had to wait another 10 minutes until someone finally came out. This person told me that they were "running a little behind." I guess nearly an hour constitutes "a little behind" these days. Which is to say, it is obvious that Afdent does not value their customers dental health or their time. On the other hand, my time is extremely valuable to me and I had budgeted 90 minutes - as I was told - for this procedure. As I explained when I booked my appointment, this was my lunch hour so I did not have extra time. I find it unprofessional and frankly offensive that Afdent would make a customer wait for 45 minutes, shrug their shoulders, and not provide an adequate reason for such a long delay, and then expect the customer to go forward anyway. I immediately requested my money back. And I am now done with Afdent as no one genuinely seemed to care. I will be requesting to obtain my X-rays and I will take my business to a dentist who actually does care and strives to provide adequate customer service. read more

This office is professional and knowledgeable. Each hygienist I had was kind and thorough. I highly recommend their services. read more

Caroline was very professional. She was good at her job. She knew the exact amount of numbing agent to use so that when my appointment was over, my mouth is beginning to not be numb. My teeth are clean they are white. Caroline explained everything she was doing. And she even taught me the proper technique for flossing under the gum line. She was very thorough. She set up future appointments and emphasized the importance of keeping them. We shared relatable stories. It made me feel very comfortable. I did not have to bother being nice to anybody else or talk to anybody else. It was a very good dental experience. Caroline is an asset to her employers. read more

I Moved to Indiana and Fort Wayne back in 1995 for a job. I didn't know anyone or any business either. So, When I was looking for a Dental Referral Service, I saw in the Phone Book that Afdent was one. So,when I walked in at their old location on Parnell, I asked if they could give me referrals for Dentists. To my surprise and delight...I was told that "They" were a Dental Office. So,I set up my 1st appointment in 1995 and have been there ever since. The reason I have stayed with Afdent and not cared to look for a different one,was that they always got me in quickly. They were always Professional. They Accepted my Changing Health Insurance thru all these years. They had "Laughing Gas" ...(Don't know the medical word).And they were receptive and considerate on using my nickname in correspondence and in Greeting me,Personally. And that name is: CheeezHead (ChzHd for short) Afdent is a "Friendly, Professional, Family" Place to get your Dental Needs taken care of. Go There. read more

Along with being treated like just a mouth with teeth, I had the assistant leaving on my glasses, smashing the left lens into my cheek. Both, the doctor and assistant talked about what they were doing behind me, like I was not inteligent enough to understand. I don't care for the way I was treated. Not only this, but where the tooth was being worked on, the doctor nicked pieces of flesh from my lower cheek area. All on all, the worst care I've recieved at Afdent (or anywhere). Sad part? I still need the new crown to be put in read more

Always a great experience at Afdent. From the time you walk in until the time you leave, you are treated with care and respect. From the reception staff to the financial staff, from the technicians to the doctors themselves, you experience excellence. If you are new to Fort Wayne/Allen County and are looking for dental care for your family or just for yourself, I highly recommend Afdent. read more

Sam, Tara, and Dr. Salazar were wonderful. Had a painful tooth extracted. Easy and relatively quick. Hoping my recovery is equally smooth!

It was super awesome to be able to get in after work and get my tooth pulled asap. They were awesome in making sure I was fully numb, which I need more numbing stuff during any procedure(s). Big shout out to the dentist and his assistant, whom I can't remember their name- Thank you so much;) read more

Love my Teeth though some of the girls are snooty here the doctor is amazing and very warming to new comers I really liked keely, and terani the best to work on me also the Hispanic young guy . read more

This was the worse tooth extraction I've ever had in my life. Took 45 minutes From the time he started. The dentist was inexperienced And the assistant was incompetent. Will never go back to this place and I recommend you don't either. horrible experience. read more

My name is Nicko and I want to say I like Afdent for a few different reasons but the one that stands out is the concern for you. They go above to get you the help you need, if you find a person that you like, request them to always work on you. I done root canal to crowns and always came out great. read more

Wish they had office hours on Fridays for ortho sometimes hard to get off work for appts during the main part of the week. Office is clean- some of the staff is friendly some just are not. Have that everywhere. Last visit the asst. Could not get my sons name correct- called him Aaron the whole time name is Austin- he and my husband corrected her several times even wrote next appt card for Aaron. read more

new patient to AFDENT not sure yet if my poor experience is typical. Long story short, someone dropped the ball on making sure a scrip for treating infection was signed. waited more than 24 hrs to get Rx and then another 3 hrs for druggist to fill it. Frustrating to be in pain and not be able to get issue addressed because office closed. read more

The facility was outstanding! All of the staff and the dr I saw were very polite and very mannerly. I was just in for a small issue; the service was exceptional. Would refer anyone to this clinic. The reason for a 4 star rating is cost. A wee bit pricey. Thank you. read more

Afdent made my visit easy and less overwhelming. Holly was amazing at listening to me and making my anxiety go away. Everyone was caring and supportive. They made a treatment plan and gave me a cleaning at my consult visit and got the rest of my needed appointments scheduled. I think I'll be okay going now. read more

I was so upset once my tooth broke. But before I could panic. The staff jumped in and made me feel completely comfortable. I was so upset but the staff reassured me I'd be fine. I started here as a ortho patient. And I loved the service so much I applied for a job. I'm now a Afdent employee and love it. I'm so happy they have such great manners and have wonderful chair manners. read more

I just scheduled shoulder surgery for next month and all dental work MUST be complete a month before. I had a partial filling that needed replaced and only two days to work with. I was able to "walk-in" at Afdent in the time allowed. There was a lot of paperwork (which is reassuring) and I was treated like an established, respected patient. Friendly staff who listened to my individual needs completed the job in remarkable time. It was a comfortable, caring and efficient appointment. read more

I have been an "anti-dentite" for many, many years until I started experiencing excruciating pain in my mouth. I was recommended to Afdent Dental by a friend at work. The day I arrived I was greeted at the front desk with a friendly smile and quickly taken for my consultation. The consultation was thoroughly explained and my treatment options were given to me. I decided to move forward with treatment which started the same day. I have been very pleased with the treatment and the different payment options available after my insurance coverage. I have been pleasantly surprised with the staff, nurses and doctors that I have experienced over the last few months. Good job Afdent! read more

staff was amazing and they were able to pull a tooth the same day even though it was a new patient visit but they charged me for the entire visit and procedure. They said they couldn't find me on my Husband's insurance because my last name was different then they said it was because they couldn't get ahold of the insurance to verify I was on it. I told them his name and he's a patient there and it's the same insurance and they still said they couldn't find me to verify! I ended up paying over 500.$ I never had that problem at Aspen Dental or anywhere else Dental or Medical. If it weren't for the extremely nice ladies at the front desk and the one helping the dentist I would have just left and kept the pain. read more

Very nice staff. Friendly and explains everything that you need to know.

Dr.Alford is great! Very personable. Very professional. Explains everything so you can understand it. Beautiful facility also. Plus my daughter's braces are half the price of her older sister's that we got in a different town!!! read more

Afdent is interested in one thing, how to get as much money out of you as possible. I've interacted with some very good people there but when they're called out for their incompetence they bring in the boss to cover his ass. I was lied to several times and after two years and several thousand dollars I left with three less teeth than I started with and a huge bullshit story from the top dog. And if you owe them anything you'll know it immediately, however if you have a credit, you'll never know it unless you ask SPECIFICALLY! There are a lot of good people there just doing their job, but I wouldn't trust management any farther than I could throw them!! read more

Everyone from the receptionists to the dentists are very kind and understanding and are truly professionals. Every hygienist I've had has been knowledgeable and made me feel very comfortable. Afdent is very good about working with you if you haven't got dental insurance. In this time of Covid I feel very confident they are taking all precautions to keep their patients safe and also their staff. read more

I just had my teeth cleaned. The technician was friendly and did a nice job however, the right lower side of my mouth was extremely sore for several days. I think Dr Allen is very rude. He came in checked my teeth and left. He didn't introduce himself to me, didn't speak to me ,never said hello, then just left the room. If I go back to Afdent I will definitely request a different dentist! read more

I am not one to leave reviews, good or bad. However after the experience at Afdent Fort Wayne today I feel as though I have to share so that others who may be considering taking their children here might think twice. My 15 year old daughter was in today for a routine 6 month eval and cleaning. She came out to the waiting room after appointment in tears. Extremely upset. Apparently the dentist repeatedly scolded her harshly about her brushing and flossing habits. We recently moved away from our long time family dentist for insurance reasons. But none of my 4 kids will be returning to Afdent after today. We will figure out a way to pay full price to a dentist who would never dream of berating a young patient to the point of tears. Scott Robinson read more

Good service...signed financial contract for all work to be performed...made all payments before all work was performed and they wanted me to pay again for work already financed and paid for. When trying to correct mistake they not only admitted they couldn't find all the financial records but that my insurance paid more than they billed...no refund or notification. Needless to say since I have to pay for treatment again that I was supposed to have received from Afdent, it won't be from them. Also Google would not give option to update their original review. Better Business Buruea time, don't trust them financially. read more

Double insured, still made us do monthly payment plan. Now my insurance still pays resulting in a credit status the 18th of every month.....until another 700 paid out. Waiting on now a 300 payment they havent processed 30 days later. Then say its 30 days to receive it. You took my $ religiously every month but you hold my refund as long as you like? And no return. Shes always "on the other line" read more

Some days, I wish that they had never pulled all my teeth out. It never used to hurt to eat. Not only does it hurt to chew, but it hurts to swallow too. This is now 2 months after getting them pulled, I'm in more pain now than I ever was before with my "bad" teeth, and what's worse is, I can't eat!! Just wish they told you all this stuff and all the possible complications before you go though with the procedure. Sometimes I won't have any pain though, but mostly because I've stayed away from food and drink for a little while. The last few times I've been in there to get adjustments, I feel like they treat me like garbage. I'm not sure if every time I go in, everyone is having a stressful day, or if they are just wicked busy, still it's no excuse to treat some one so badly, especially after paying them thousands. I've had to deal with a different dentist EVERY TIME! And only 1 out of 7 of them was a genuinely nice guy. My smile looks nice though, no denying that. I just wish my smile was genuine and not a fake face I put on cause I'm dealing with an excruciating amount of pain. read more

I continue to receive excellent care from Affdent. I have sever problems with loss of bone structure, therefore creating gum problems, therefore making dentures especially upper the most challenge. The team has been the most creative and innovative and with significant patience in coming up with solutions. I have gone to clinics for consultations in. San Diego, Chicago, Los Angeles, and Dallas and there solutions have continually given me hope and solutions that have been practical and also have given me the most support professional services i have received any where else. read more

I'm gonna have to go five stars for a dentist, which hasn't happened in awhile. This is a VERY professional outfit on just about every level. We were a little put off at first, because it seemed like a factory approach to dental care. But what it really turned out to be was organized, and efficient, not to mention friendly and professional. Waited til after a second cleaning to leave a review, and both hygienists were outstanding. Nice people, gentle, etc. I honestly couldn't find anything to complain about with Affdent. We had one minor billing snafu which they handled quickly, and I think my wife had to wait about 40 minutes on her first visit (but on the second she in in five). So all in all, five stars it is. If you're looking for excellent dental care, try em out. read more

Most people hate going to the dentist, but I don't because I go to Afdent. I have been going to Afdent since 2016, and every time I go it is a great experience. The staff is knowledgeable and skilled, friendly too! If you have postponed going to the dentist I *urge* you to consider Afdent. They are indeed "patient friendly" as they advertise. Dental emergency? They will accommodate you. Nervous? Nobody was more nervous than I was, and they did the work with no pain. Worried about the cost? They will finance you, even if you have issues with your credit history. They have in-house financing! Not this "Care Credit" thing, either. Afdent will finance you itself! So, stop worrying about your dental issues, call Afdent, and get started on your road to a healthy mouth. You can thank me later. read more

I am new to the area and have a great fear of anything having to do with dental procedures. My former dentist was quite gentle and caring, but then I was introduced to Afdent here in Ft. Wayne. I could not have had a better experience. The service from the front desk, to the dental chair, and aftercare has been outstanding. They demonstrated kindness, understanding, and professionalism. The staff were able to answer every question, gave me a wide range choices, and their explanations were all ways clear and concise. The quality of the dentistry was gentle and thorough. I could not have been in better hands with the procedures I have had thus far. The facilities are up to date and the equipment are the most modern I've seen in the industry. I found everything to be extremely clean and well organized. In fact, the entire organization is such a streamlined process I found myself spending less time at the dentist than I did with my former dentist professional and I loved them there, but Afdent has far surpassed my expectations every visit I have had. I couldn't recommend the staff at Afdent more. If you are looking for quality total dental care, look no further. read more

I just left the Afdent Fort Wayne office where I had to pay to have a crown re-cemented after it just popped off for no reason. It is 1 year 10 months since I had it installed. I did not think I should have been charged anything to put it back in place. I was supposed to be called 2 days ago about disputing the charge and no call. I called yesterday and asked why they never called me like they said they would and asked them to call me back at 3:30pm. Noone called back. I went in, waited 45 minutes and I was sitting in the chair, 30 minutes of prep work to re-cent the crown back in and the Dr. was ready to put the crown in and was told there was a charge. I disputed it believing a crown should not fall out in such a short time period and it should be re-cemented at no charge. The guy came in who was supposed to call me 2 days ago and yesterday and says he planned on calling me today. It is 2:30pm, personally, I do not believe he was going to call. We argued and he said that if I didn't have outstanding charges "we would be having a completely different conversation." I infer that to mean if I had a zero balance with Afdent, I would not be getting charged. We argue and he sends someone else in and she tells me point blank, my choice is to pay to reinstall the crown or leave. That leaves me no choice, they wait until I am in the chair, crown sitting on the counter, where they have me over a barrel. Either I pay up or leave with the crown in my pocket. Leave..., so I can have a chance of my gums getting infected, the stub rotting away or again getting an infection and possibly even put my life at risk. What happened to do no harm? I was made to feel that I had no choice, I was demeaned because I hadn't had regular cleanings, where she was saying that also could have caused it. But what about the other crowns that are 5 times as old and more? She isn't even a doctor and she is blaming the cleanings for the crown's cement failing in 1 year 10 months? It isn't the charge, it is the fact that I should have been told just come in, that they would re-cement it at no charge because crowns should last longer than 1 year 10 months. Instead, because I do have oustanding bills, I will be charged for it and they waited until I was in the chair ready to go. Didn't speak to me about it before my appointment because I had explained 2 days ago that I believe I should not have to pay for it to be re-cemented because it was not even 2 years old!! We all better hope that other doctors don't start waiting until you're on the operating table, waiting for a life saving procedure, a surgery perhaps, and then they ask for our visa card. Literally, I had to give her my card to pay for it as I sat in the chair before they would re-cement it. As if I was going to dine and dash. She couldn't even wait until after the crown was back in. Horrible service! Horrible person! I will not even say it was a huge charge, it was only 95.00. But I would have refused a 5.00 charge because it shouldn't have fallen out in 1 year 10 months, period. I am going to file a complaint with BBB and with whoever else I can. I will post over and over. read more