I was an enthusiastic customer for years. They didn't make arithmetic errors, or open unauthorized credit cards for me like Wells Fargo did (why I quit and joined Affinity Plus years ago), and their car buying program is the bomb--easiest car purchase I ever made. As long as my life was sailing along, they were great. However. Recently I had to deal with consolidating accounts, transferring balances, etc., due to a death in the family. Affinity Plus let me down, big-time. I had to make many visits and phone calls and wait months for the funds from and IRA to be distributed to me because 1) they did not require that a beneficiary be named when the account opened and 2) they repeatedly filled out and sent the wrong form to a third party who processes these for them. (In the process I realized that my own IRAs there didn't have a beneficiary, and had to jump through some hoops to make sure one was named. If you have accounts here, make sure you do this.) I paid off my mortgage thru Affinity Plus three months ago, and two weeks later checked with my county to see if the payoff had been registered. It had not, but they said sometimes it takes a month. I checked again two days ago and Affinity Plus still hadn't notified them. So, I made another phone call. Nice guy at Affinity checked into it and called back, apologizing because they just had never done it in the first place. They are always friendly and polite, and seem to want to help, but when the chips are down, these guys just seem to mess up, lose stuff, and not follow through. I will probably keep my checking here, but will look for someplace more reliable for other banking matters. read more

Always an excellent experience stopping into Affinity Plus! Rarely a long line. 5-10 minute wait. read more

So unprofessional. Went in to simply get a new card and to withdraw money. Waited for maybe 20 minutes when the person in front of me still wasn't even seen.. crazy when the drive through at least moved. read more

Poor service. Long waits at the drive through, on phone calls, and in-person. We're long-time members but are leaving bc the service is so bad now. Do not recommend. read more

I've been a member for many years, and when I came to the Roseville location, they were very helpful, and very kind. I was applying for a car loan, and it was a very smooth process. I will be coming back to this location because of the people. They genuinely care about people. read more

I visited Affinity Plus on Snelling to assist my niece with setting up additional accounts. I was warmly greeted and welcomed by Tyler who was manning a customer service computer terminal near the entrance. I explained to Tyler what I needed to do. The line to the tellers was busy. Tyler suggested that if I was not in a hurry and did not mind being interrupted by customers coming in the door that he needed to greet and guide to an advisor...that he could help me. I thought wow! No CU has ever offered me personal service like that and certainly no bank. For the next 15 minutes or so Tyler calmly, professionally and efficiently answered all my questions and adjusted the accounts as needed. It was an awesome experience. Tyler is exactly the type of engaged, proactive, customer friendly member advisor that businesses want on staff. I have also had the pleasure on other days of having Tyler assist me at a teller window. No one at any CU/bank anywhere does a better job. Christina Hagford also assisted me on the day Tyler helped from the front area. Christina is also an excellent, thoughtful and helpful Member Advisor. This credit union rocks! read more

I'm getting really frustrated with this credit union. Every year or so they do a system "upgrade" or "change" which results in hours of having to reprogram my financial software, update apps, etc. and the changes never go smoothly for me. 2 upgrades ago I never was able to get Quicken to interface with them for express web connect and now have to do a direct connect to update. Their technical help was basically "check with Quicken" and of course their response was "we didn't change anything - it must be the credit union's system change that's causing your issue." And now - after the most recent upgrade, their mobile app has an error code when trying to do a mobile check deposit and advises to call their 800 number for which the wait on hold was just now interminable. I gave up and hung up. It would just be so nice if someone would make the right decision the first time and stick with it instead of all these customer-facing changes that cause nothing but problems. If all you're looking for is a basic checking or savings account and are willing to keep a register and reconcile by hand, they're OK for that. But if you need anything more sophisticated, like automated finances, a wide ATM network that will accept deposits, or use any kind of modern technology, I honestly can't recommend them. I'm seriously considering alternatives. read more

Is it weird say "I love my bank"? I had been banking at several large national banks for many years and was really sick of all of the fees and the bad customer service. My sister had been suggesting Affinity to me for a while, I switched, and it's been wonderful. Affinity's customer service is top notch. I always feel like a person instead of just a number. The point system they have with their debit card that can be used to reverse fees, order checks, or lower interest rates is wonderful. I honestly recommend Affinity enough, from simple checking accounts to loans, they are a pleasure to work with. read more

I've been banking with Affinity Plus for almost 2 years now & my favorite person who helps me is Logan he's always so helpful & kind. Makes my day great & just a very generous person! read more

I love this credit union. My accounts, my families accounts, my house loan and my car loan are all located here. Also my credit card. I have been ripped off by regular banks for years. I finally came to my senses read more

For it being a credit union I think they're pretty good. They were able to get me qualified for a car loan when I was 19 with no credit, so I switched to them from US Bank. I eventually opened a credit card and now hold all my accounts with them. I have a few problems here and there, but what really makes me give them 3 stars and not 4 or 5 is that there ATM is a joke and the mobile banking is horrible. The ATM never works. I don't have direct deposit at my work and sometimes I get off really late and can't make it inside or through the drive up. Literally every time I go to the ATM it is out of order, or it will eat my deposit and then freeze, so I will have to wait for someone to help me. The mobile banking is so slow. It takes 2 days longer than the online banking to update so there's never a realistic shot of what you have in your accounts. The lines can be long, but they are long any place you bank. read more

Pros: great rates, barely any fees. With good credit they gave me a 1.49% on my new car when rates bottomed out in 2014. Most of their employees are very nice. Cons: have attempted to get a mortgage twice and their mortgage department is not very nice. They really don't want to work with you. Their wait times are just awful. Doesn't matter if you call, go in, it's a minimum of 15 minutes. Don't call on a Friday or you will be waiting forever. read more

We have been with Affinity for over 25 years and love it. We have always been well taken care of, given as much time as needed when speaking with someone and offered various options that are in our best interest. I would recommend them to anyone! read more

Went to the bank yesterday (7/24) after being told to do so by an Affinity Plus member because they are open late. DRIVE Thru is open late not the bank. Anyhow, someone at the bank "accidentally" updated my information with someone else information...how do you not freak out when your banking information has been changed. The manager wouldn't even let me in the building even after they made an appointment for me and told em they were open until 6. She made me wait in the drive thru line and it took quite some time for he to return to assist me ever time. Even when she returned she was rude and continuously cut me off mid sentence. I would not recommend this bank or branch to anyone. Customer service is not high on their priority list. read more

I have only had really positive experiences at this branch of Affinity. The staff are always very helpful and friendly. They offer free coffee and tea, and on some occasions cake! But most of all it's a great bank with excellent customer service. read more

I've had an account with them for a couple years and it has been the worst experience with any bank I've ever had. They are extremely rude when calling in. They have added thousands of dollars in hidden fees to the loan I have with them. Not late fees, not finance charges. I make all payments on time. The way they treat they're customers is disgusting. I started banking with another credit union and seeing the difference in how they operate and treat people is unreal. read more

Worst credit union ever! I'm really thinking about closing my account with this credit union. The only good service I get is when I need to take loan or when they try to sell me a service. Other than that they don't give a crap about you. Took them 7 months to just update my address correctly in their system after I moved. No my bill statements were not lost in the mail 7 months in a row because their rep told me that someone updated the address but left an invalid address box checked. Took 7 months and multiple agents to figure this out, wow they need a training revamp then. They blame this 100% on me like I work for them and can just go in their system and update it myself. Luckily I have a coupon book for my car payment so I can't make those payments early and always more than the minimum. My credit card on the other hand got a late payment because they act like I have all the time in the world to harass them to make a payment and get this corrected for 7 months, that's more than half a year! I would figure after 2 or 3 times contacting them they would have got this resolved. Was I wrong to wait for them to ever correct anything when they can't even take responsibility for their own faults. I can't believe the level of customer service that I received from this place, blame the customer. If a credit union can't keep an address correct I doubt they can manage your funds correctly. I can look pass the fact that they have long lines and no atm machines but when they provide poor customer service like I need them or something it's just ridiculous. If you are looking for a credit union please move on to the next one on your list. Very frustrated with this credit union, waiting on a manager to contact me now. read more

I have been a member of Affinity Plus Credit Union for over 25 years. The on-line banking works well and we only visit the bank in person about once every month. Unfortunately, since the lines at Affinity Plus are ALWAYS LONG AND MY WAIT FOR SIMPLE TRANSACTIONS IS 15 MINUTES +. There is no effort on the part of management to monitor the lines and add cashiers as needed. The remodeled new facility (one block north of the former facility) was poorly designed and requires patrons to stand in a line LOCATED A SIGNIFICANT DISTANCE FROM THE CASHIERS. Consequently, the patrons can not HEAR THE CASHIERS when they invite the patron to step forward. Many patrons continue to stand in line as they are not aware they have been invited to step forward by the cashier. This is absolutely ridiculous! The cashier cubes are too far away from the line where the patrons stand and are not located together so the person in line needs to turn their head 180 degrees back and forth to determine when a cashier is free. I was at the bank this morning (10:45 am) and waited in line over 5 minutes to get to a window and then another 20 MINUTES at the window in order to complete a fairly simple transaction. AFFINITY PLUS FEDERAL CREDIT UNION NEEDS TO FOCUS ON CUSTOMER SERVICE AND IMPROVE THE INITIAL RESPONSE TIME FOR SERVICE, ELIMINATE THE LONG WAITS IN LINE AND IMPROVE THE SPEED AT WHICH TELLERS COUNT MONEY AND RESPOND. I WOULD HAVE CHANGED TO ANOTHER BANK LONG AGO BUT THE CREDIT UNION IS LOCATED 3 BLOCKS FROM MY HOUSE AND AS MENTIONED EARLIER - THE ONLINE BANKING WORKS WELL. read more

I was turned down for a mortgage loan because I had one late $30 payment on a department store credit card in the past year. They ignored the fact that I have paid my $200 car payment every month for the past five years. So unreasonable! read more

The main office did a great job with a home loan transfer, but this office doesn't seem to be managed by anyone sentient or even in the building. read more

Any Credit Union beats any regular Bank by a mile, there is no comparison. This branch is pretty good. They have relationships with hundreds of ATM's, so you won't get charged. You can find a free ATM just about anywhere for them. A brand new bldg that is 3 times the size of their old one, I usually don't have to wait more than 5 minutes for help, but they have become very popular over the last few years and can be busy. Yes, of the dozens of times I have been in there, I have dealt with someone who seemed tired or crabby a couple of times, big friggin deal. It happens. It's rare. Their loan rates are way lower than any other non Credit Union (bank). An occasional long line usually moves very quickly, I would never blame them for having a lot of customers. There online banking is very good also. Overall, it's a great bank. read more

Affinity Plus is a joke. I loathe the fact that they are our mortgage holder. They are completely unprofessional and have no quality assurance in place. We attempted to refinance three times before it went through. Each time the rep we were working with literally said the words "I promise we will get you a lower interest rate" and the first two times they denied us (we bought at the height so we were underwater). You don't say "I promise I will do this for you" to a customer unless you are positive you can follow through. When we finally did get the refi to go through, we gave two different reps the information to set up auto pay (including the rep we sat down with to fill out the refi paperwork). Then a week after the first payment was due, one of them contacted me and asked if we were planning to pay. So completely irresponsible it is ridiculous. We are stuck with them for awhile, don't make the same mistake. Go to a small, locally owned bank that cares about its community. Not this place. read more