A Disappointing and Unprofessional Experience I recently…read morescheduled a routine maintenance service with All Comfort through their website, selecting March 20th as the appointment date. Shortly after submitting the request, I received a call from the owner, which I initially took as a positive sign of customer service. I explained that my unit was not cooling as efficiently as before and likely needed cleaning, servicing, and possibly some refrigerant. They offered to come out immediately, which I accepted. Upon arrival, the technician made immediate comments about the unit's rust and age before even inspecting it. While the unit is 10 years old, it is a Bryant system designed to last between 15 and 20 years. While I expected the possibility of some repairs, what transpired next was extremely concerning. Misleading Pricing & Sales Tactics The owner informed me that adding refrigerant would cost $130, which I approved. Later, the technician stated he had added 5 pounds of refrigerant, and I soon received another call from the owner stating that the total cost was $600. It turned out that the charge was $130 per pound, a detail that was not made clear in the initial conversation. To make matters worse, I was then told that they would waive the $600 fee if I agreed to replace my unit for $7,000. The replacement unit they recommended was a RunTru 4-ton 15 SEER system, which, after a quick check, I found to be an entry-level system with questionable longevity. Given this, I requested additional quotes for higher-quality units, but I have yet to receive them. Questionable Payment Practices When it was time to pay, the owner told me he would write down my credit card information. This is a major PCI compliance violation, as no reputable business should be manually recording customer payment details. Instead, I requested an invoice so I could pay electronically. At around 3 PM, I received the invoice but had not paid it immediately, as I had work and family responsibilities. By 8 PM the same evening, the owner called me asking why I hadn't paid yet. While I understand timely payments are important, calling just five hours later--on the same day of service--felt excessive and unprofessional. Poor Technical Execution & Dismissive Attitude During the service, the technician encountered an issue while disconnecting the refrigerant line. A valve (possibly a ball valve) got stuck open, resulting in 10+ seconds of refrigerant leaking before he could reconnect the line. When I raised concerns, both the technician and the owner brushed it off as "not a problem", which did not inspire confidence. Additionally, despite this being a routine maintenance visit, the technician failed to clean the drain line, the inside unit, or perform any actual maintenance, which was the primary reason I had called them in the first place. Declining Service Quality & Ownership Concerns I have used this company for years and never had an issue before, but it is clear that something has changed. From what I have read in other reviews, it appears the previous owner may have retired, and the business has since deteriorated under new management. If true, it certainly explains the aggressive sales tactics, questionable pricing transparency, and overall unprofessionalism I experienced. Finally, after posting a review about my experience, the owner called me again. When I answered, I said "Hello" three times before he finally mumbled "Sorry" and hung up. Final Thoughts This company has gone from a reliable HVAC provider to a high-pressure sales operation with poor customer service and concerning business practices. Lack of pricing transparency ($130 was quoted but not disclosed as per pound). Attempted upsell on a low-quality system while waiving the refrigerant charge. Security and compliance concerns (writing down credit card details). Poor service execution (allowing refrigerant to leak and not performing actual maintenance). Unprofessional follow-up behavior (repeated calls about payment and a bizarre post-review call). I have paid the $600 invoice, but I will never use this company again. I strongly advise others to stay away and look elsewhere for HVAC services.

Been working with them for years They came over to do a…read moremaintence to personal and rental unit they stated that my both my capacitors are not work 100% My personal unit should be okay for a year or so My rental unit should be replaced They said although they don't believe it's under Warrenty they will not charge for the part but they need to charge me $175 for labor I tried to reason with them thinking it would take 15 minutes and that's $700 an hour Turns out the $20 part was on the truck and it took 5 minutes to replace that $2,100 an hour They refused to bill me and demanded cash or credit card on the spot Since it's a commercial unit I said they need to bill me so I can pay them thru the checking account and they said that that was unacceptable They said no problem they will remove the part And asked me not to call them again Meanwhile I believe they owe me one more maintence in 6 months Guess I'll be looking for another small local Havc maintenance company How sad I really like working with a small family business

I am a retired journeyman A/C mechanic. I don't know of any Union residential companies in town…read morehowever this is a very good company. They are one I will call for a proposal when my A/C system finally gives up.

If I could leave a zero star I would and I never do this. We called on Friday for an AC issue and…read moresaid the part was not in , then called Monday morning in a heat advisory with our son that had the flu and said they just put in the order! The most important thing is your family.. and this is also the third time within this year that this issue happened. Please with some type of morality we want answers .. still almost Tuesday with no AC

Finally found an honest AC company in Jacskonville. I called them for a second opinion because…read moreanother company told me I needed a whole new system. The team at AC Engineers NFL came out, did a thorough check, and told me it was just a repairable part. They fixed it for a fraction of the cost. Honest pricing and no upsells. Will definitely use them again!

Thank you Alban for resolving our thermostat issue. It might have been so much worse, but we didn't…read moreknow. You were so kind walking us through the potential issues. So grateful that your first instinct was correct. Human error lol! Thank you!!!!

Great service and installation. Price was excellent and job was completed in a half a day.read more

Darnell AC was very responsive when I contacted then and a tech was at my house within 3…read morehours---replaced a capacitor and ac back working....highyl recommended--thanks Greg.

I would recommend them the service attendant that service my unit inside and out it's very…read moreknowledgeable but very friendly I don't think you could go wrong using this company

No. Just no. They quoted me $3,000 for duct repair that another company quoted me $650, and a third…read morequoted me $500. For the same work and quality. Do not call J&W Heating and air for your needs.

Upstairs unit went out Thursday evening. Neighbor recommended Hartwick. Received callback…read morepromptly Friday morning. Tech would be coming 2-6 p.m. Arrived 2:05. Issue diagnosed and repaired promptly. Second unit serviced and elelectrical box replaced. Probably less than an hour. Aaron was terrific. Called an hour ahead to let us know he was on his way. Very pleasant, knowledgeable and efficient. Said he had 16 years experience. Gave advice on maintenance of units. Highly recommend! Vic and Sandy Steed.

Hartwick was spot-on right from the beginning. I requested a quote on their website and within a…read morefew minutes, they responded right back. We scheduled for an estimate and the technician came right out within the time frame they indicated. The technician was very friendly and professional. He gave us a good price so we scheduled to have them install the new system. They came out right at 8:00 as they promised and went right to work. They worked from 8 AM until 5PM in the sweltering heat and didn't stop until we had a nice cool house again. The service also included two free system maintenance visits. I will recommend them to everybody from now on.

It was nice to speak with owner Gary initially. He offered a great price on the A/C! However,…read moreissues arose immediately due to inexperienced installers. I replaced the A/C with a larger unit, but the original maintained a more stable temperature than this new one. The day after installation, I called him in the morning because my house was at 61 degrees. He told me to turn my heater up to 85 degrees on all levels and wait an hour, but instead of increasing, the temperature went down. He could send someone in a week or so. My installer was on vacation. He didn't seem to believe me until I showed him the temperature with my portable heater. He then sent someone over, who said he needed to set it up, as it looked like it wasn't programmed. The installers left dirty handprints on the walls both inside and outside. I don't usually complain, but when someone is rude and condescending, it's important to let others know who they are dealing with. Oh one last thing. He told me I needed to have a damper replaced and he'd send me a quote. 6 weeks later I still hadn't received quote so I asked again. He sent one. See for yourself how he treats his customers. Mind you- brand new handler and outside unit. Quote $2,100 to install a $59 part. I called several other A/C installers and they said anywhere from 100-150 to do the same thing.

Spend $8,000 on AC system. It wasn't working properly then they came and said I need a damper…read morecontrol switch the part is a $50 parts 10 minutes to install it but they wanted $2,200 I do not recommend people like that. You know what the funny part is I have multiple condos and I'm getting ready to have two AC systems installed and they just lost out. Beware.

Ellis did a great job, prices very competitive and was willing to work around my schedule. After he…read morehelped with my commercial property, I hired him to help with my residential home as well. Definitely will call again !!!

NexGen was an answer to our prayers…read more We have rental house on the beach and hand renters coming in shortly, so we were in a pinch and needed help. We were worried that our urgent need would mean high pricing, but thankfully NexGen did not see it that way. They are so committed to customer service and fair pricing that they exceeded our expectations ten fold. First let me say that we have (had) and AC company that services this house, but when we asked about replacing our unit their price was so high, we needed to get other pricing. We got a recommendation from another of trusted vendors and it worked out so well. NexGen told us the price, never suggested any up charges, and did the work professionally. Before they left, they made an appointment to clean and service the unit to keep it in tiptop shape.