I recently purchased my first BMW motorcycle and plan to continue with the brand. My bike has been…read moreserviced here for its initial service and a 3000k oil change. I noticed an issue with the quickshifter and some difficulties with the gearbox the last month after the service. In an attempt to make an appointment to get this looked at for a warranty service I was told they don't make appointments! For "services" they make appointments but not for repairs. They stated that I would drop the bike off and they would get to it in three or four weeks. I asked again if I could just make an appointment for three or four weeks from now. I was told no they don't do that... Are you kidding?? Apparently, 5th Gear prefers Tulsa residents to shop at Eurotek in OKC.

Going above and beyond...the team at 5th Gear Cycle really came through for me during the Black…read moreWall Street Bike Rally. I had issue starting my due to a bad fuel relay fuse and they delivered the part to me. I was not only relieved that I could ride back to Memphis, but I was now able to enjoy the rest of the rally.

3 months ago a bring my 2016 gsxs 750 and he did a great job ,fix my forks ,change my ties and do a…read moreservice ,i highly recommended ,price was good and always have a communication if something else need to be done

The only reason I didn't give them a 5 star rating is because they made me pay for the good job…read morethey did for me . My Suzuki Intruder had clutch problems and they took care of everything letting me know of progress . I highly recommend them

We had such a great experience at Route 66 Harley store on Tulsa. The store had so many clothing…read moreoptions to choose from -- there was something for everyone. The guy helping us was extremely helpful, patient, and friendly. He made the whole shopping experience easy and enjoyable. Honestly, everyone in the store was so nice and welcoming. The funniest part was when the three of us (nursing students still in our scrubs) walked in -- the whole store turned their heads at once! We definitely stood out, but it just made the experience more memorable. Great selection, great service, and great vibes. We'll definitely be back if we are ever in Tulsa again.

Almost a thousand miles from home, wife's trike had an electric issue, they took it right back,…read morefixed the issue and had us on the road in 20 minutes!

1 Star - Poor Communication, Excessive Delays, and Questionable Charges…read more I recently had my 2004 Honda VTX1300 serviced at Synergy Motor Works, and unfortunately my experience was very disappointing. Before dropping the bike off, I was told the diagnostic process would take approximately 2 days and repairs would be completed in 2 weeks. Instead, the bike remained in the shop for nearly 5 weeks. The first issue was communication. During those 5 weeks, I received virtually no proactive updates. I had to call the shop weekly, each Tuesday, myself to find out what was going on. After about two weeks, I was finally informed that the air box needed replacement. However, no price was ever provided for the part or repair. While I admit I should have specifically asked for a quote, I expected a repair facility to communicate costs before proceeding. What really raised concerns was the conflicting information regarding the air box. One week I was told the part was expected to arrive Thursday or Friday. The following week, when I called again, I was told the part had actually been shipped on that Thursday. Those timelines simply didn't add up and left me questioning whether the part had even been ordered when I was originally told. The most disappointing interaction occurred when I politely pointed out the inconsistency and mentioned that my motorcycle had already been in the shop for over four weeks. Rather than addressing the concern, I was immediately told, "You're welcome to come get it as is." That response felt unprofessional and dismissive of a customer who had remained calm and patient throughout the entire process. When I finally received the invoice, I was shocked: Diagnostic Fee: $145.00 Oil Change: $162.70 Inspection: $72.50 Air Box Replacement: $337.96 Spark Plugs: $108.30 Total Invoice: $876.31 I was particularly confused by being charged both a diagnostic fee and a separate inspection fee. Additionally, the air box replacement charge seemed excessive considering OEM air box components can be found online for a fraction of that amount. After nearly 5 weeks in the shop, minimal communication, conflicting information, and a bill approaching $900 for what amounted to an oil change, spark plugs, and an air box replacement, I left feeling frustrated and taken advantage of. Everyone makes mistakes, and I've certainly learned to insist on written estimates and part pricing before authorizing repairs. Hopefully this review helps someone else avoid the same experience. Buyer beware. Ask for detailed estimates, parts pricing, and completion timelines in writing before leaving your vehicle. In life you can learn lessons two ways. 1st by seeing others do it right, or by learning from others doing it wrong. Please learn from me doing it wrong. Update: Shop did call, however, didn't go very well. Wasn't allowed to speak, ended with threats that my review would be removed.

I've had some problems with motorcycle shops in Tulsa. But I've never had a problem with Synergy…read more If I need something done to one of my bikes I call them first now.

Timothy Turner in…read morethe last week Took my bike in for a clutch job, told them to call me with a quote before they do any work. They. Called me 2 weeks later telling me my bike was finished (no quote provided) I mentioned that to them, and asked if they even fixed my bike. At that point they asked what was wrong with it again. I told them it was the clutch, just like I said when I dropped it off. I asked what they even did to my bike, and they informed me they did an oil change, cleaned carbs, fuel filter, air filter, spark plugs (everything I ALREADY DID MYSELF before I dropped it off with them!!) on top of that they tried to charge me $500+ for that! ...long story short... they had my bike for a total of 6 weeks, ended up only charging me for parts (of the service I already completed) and did not fix anything. When I picked up my bike I found the fuel petcock was disconnected, as well as found a handful of bolts in the storage under my seat they apparently didn't bother putting my bike back together. WORST SERVICE EVER. 6 weeks, was lied to, never had calls returned, and my bike is in worse shape than when I dropped it off.

Brought my bike in to be worked on nobody at the shop was on the same page I was called and told…read morebike was finished went to pick it up and it wasn't and they kept it for another 2 weeks only to receive it back in worse condition than I brought it in