1 Star - Poor Communication, Excessive Delays, and Questionable Charges…read more I recently had my 2004 Honda VTX1300 serviced at Synergy Motor Works, and unfortunately my experience was very disappointing. Before dropping the bike off, I was told the diagnostic process would take approximately 2 days and repairs would be completed in 2 weeks. Instead, the bike remained in the shop for nearly 5 weeks. The first issue was communication. During those 5 weeks, I received virtually no proactive updates. I had to call the shop weekly, each Tuesday, myself to find out what was going on. After about two weeks, I was finally informed that the air box needed replacement. However, no price was ever provided for the part or repair. While I admit I should have specifically asked for a quote, I expected a repair facility to communicate costs before proceeding. What really raised concerns was the conflicting information regarding the air box. One week I was told the part was expected to arrive Thursday or Friday. The following week, when I called again, I was told the part had actually been shipped on that Thursday. Those timelines simply didn't add up and left me questioning whether the part had even been ordered when I was originally told. The most disappointing interaction occurred when I politely pointed out the inconsistency and mentioned that my motorcycle had already been in the shop for over four weeks. Rather than addressing the concern, I was immediately told, "You're welcome to come get it as is." That response felt unprofessional and dismissive of a customer who had remained calm and patient throughout the entire process. When I finally received the invoice, I was shocked: Diagnostic Fee: $145.00 Oil Change: $162.70 Inspection: $72.50 Air Box Replacement: $337.96 Spark Plugs: $108.30 Total Invoice: $876.31 I was particularly confused by being charged both a diagnostic fee and a separate inspection fee. Additionally, the air box replacement charge seemed excessive considering OEM air box components can be found online for a fraction of that amount. After nearly 5 weeks in the shop, minimal communication, conflicting information, and a bill approaching $900 for what amounted to an oil change, spark plugs, and an air box replacement, I left feeling frustrated and taken advantage of. Everyone makes mistakes, and I've certainly learned to insist on written estimates and part pricing before authorizing repairs. Hopefully this review helps someone else avoid the same experience. Buyer beware. Ask for detailed estimates, parts pricing, and completion timelines in writing before leaving your vehicle. In life you can learn lessons two ways. 1st by seeing others do it right, or by learning from others doing it wrong. Please learn from me doing it wrong. Update: Shop did call, however, didn't go very well. Wasn't allowed to speak, ended with threats that my review would be removed.

I've had some problems with motorcycle shops in Tulsa. But I've never had a problem with Synergy…read more If I need something done to one of my bikes I call them first now.

I could not have asked for a better experience and highly recommend RG's! Fran and Rafael are…read moreextremely knowledgeable with decades of experience between the two of them which makes it very quick and easy for them to determine the issue and best approach whether it be a mechanical or a body repair issue. They are great about communicating throughout the process and leave you feeling reassured that things are handled with great detail and professionalism. I'll only trust them with my cars!

From the owner: We are a locally-owned automotive and collision repair shop. Our expertise lies in providing a…read morecomprehensive range of automotive services, including routine oil changes as well as complete vehicle restoration. With over two decades of experience, we diligently work towards enhancing both the performance and aesthetics of your vehicle. Recognizing the significance of each car, we prioritize exceptional care and treat every vehicle with the utmost consideration, as if it were our own. We cordially invite you to visit RG's Garage and personally witness the distinctive experience we offer. Our team is ready and eager to assist you

We used to be a Duruxx dealer and due to lack of available product we terminated our relationship…read more In January we were approached by a dealer who had 3 2016 Duruxx DRX2 models 1 2016 DRX4 and 1 2015 Duruxx DRX 4 model. The dealer stated due to poor customer service and lack of warranty coverage from Duruxx he just wanted to sell these units and cease his relationship with Duruxx. We elected to buy the 5 Duruxx models, sent the dealer the money and had the units shipped to us. When the units arrived we completed our inspection and found that 2016 models had EPA stickers stating they are actually 2015 models and the 2015 DRX4 had an incorrect vin number that Duruxx placed on the unit. On 2/1/2017 I called the dealer who I purchased the units from and explained the issues and he called Duruxx who refused to help resolve the issue. On 2/3/2017 I called Lee (the owner of Duruxx) and explained the issues and he stated he would correct the issues and provide me with a tracking number within 2 business days. After the 2 days went by I called Lee again who stated he will have the tracking number to me by the end of the business day, which never happened. We have made numerous calls to Lee over the 3 weeks with no response. We have sent both Lee (the owner of Duruxx) and Mandy (his wife) who signed the incorrect MSO's numerous emails and they have failed to respond to the issues. These units were built in 2015 and sold to Duruxx from the factory as 2015 models with 2015 EPA certificates and Duruxx elected to change the VINs over to 2016 models and leave the 2015 EPA plates on them. It clearly appears as this is fraud on the part of Duruxx and I would only assume if we have 5 the other Duruxx dealers are in the same boat, not to mention the poor consumer who paid for a 2016 and ended up with a 2015 with wrong vins and wrong EPA plates. I would strongly caution any dealers and consumers to stay away from this company and if you see that same issues on the Duruxx models you purchased to contact the state of Oklahoma and file a complaint as that is the state Duruxx is licensed in. Again, we only wanted Duruxx to provide the correct vins and MSO's to match the units.

Timothy Turner in…read morethe last week Took my bike in for a clutch job, told them to call me with a quote before they do any work. They. Called me 2 weeks later telling me my bike was finished (no quote provided) I mentioned that to them, and asked if they even fixed my bike. At that point they asked what was wrong with it again. I told them it was the clutch, just like I said when I dropped it off. I asked what they even did to my bike, and they informed me they did an oil change, cleaned carbs, fuel filter, air filter, spark plugs (everything I ALREADY DID MYSELF before I dropped it off with them!!) on top of that they tried to charge me $500+ for that! ...long story short... they had my bike for a total of 6 weeks, ended up only charging me for parts (of the service I already completed) and did not fix anything. When I picked up my bike I found the fuel petcock was disconnected, as well as found a handful of bolts in the storage under my seat they apparently didn't bother putting my bike back together. WORST SERVICE EVER. 6 weeks, was lied to, never had calls returned, and my bike is in worse shape than when I dropped it off.

Brought my bike in to be worked on nobody at the shop was on the same page I was called and told…read morebike was finished went to pick it up and it wasn't and they kept it for another 2 weeks only to receive it back in worse condition than I brought it in

RIP OFF!!!! BAD WORK!!!…read moreLIARS!!! NEVER NEVER NEVER USE THIS PLACE. The first time my son's 4 wheeler was put in, it cost $246, and last about 30 mins. The second time he charge $167 and the problem still wasn't fixed. It wasn't even worked on. He said they did this and they did that....the bolts were NEVER broke. It is obvious he did not do what he said. After all this, my son and I will be the only ones working on this 4wheeler. I know I can't do a worse job!!! At least now when we do it, it will truly be worked on!!!! I will tell everyone I know to NEVER use this place!!!!!

Damaged our Rim and Brake disk on our 07 Dyna , when replacing the rubber ,(when we picked it up it…read morewas covered with greasy fingerprints , grease is not used on HD axles ) called me a liar, a week later called and said he reviewed the video of his mechanic (?) and admitted he did he damage said he would " Make it Right" tried to polish it out , no go, said he would have it buffed out and re laminated , took it in , one week later still in he same spot covered in dust we took it home and had to pay our insurance co 250 for over 1000 dollars damage , refused to pay deductible , or even refund the shop charge , low life no Buenos do not use or trust...

3 months ago a bring my 2016 gsxs 750 and he did a great job ,fix my forks ,change my ties and do a…read moreservice ,i highly recommended ,price was good and always have a communication if something else need to be done

The only reason I didn't give them a 5 star rating is because they made me pay for the good job…read morethey did for me . My Suzuki Intruder had clutch problems and they took care of everything letting me know of progress . I highly recommend them

Sales and service helped me from a state away to get me my new bike at the best deal. Best value in…read moreHonda bikes in the region.

I will never use their service department again. How they talk about how they do service vs how…read morethey actually do service is night and day different. Installed parts wrong , asked for the best suspension setup for my bike and all they did was throw a back spring on . Didn't sit me on the bike or anything. Reset my clickers back to factory. These guys are a joke. Chris lies.

Ordered parts from these guys a couple of times for honda fury, They have not let me down so far,…read moreparts came fast and fit/no returns yet, So far /So good, did not know they are such a big dealership, I'll buy again, Better then the run around I got up here in S ,Mich ,

Here I am, north of Boston, Massachusetts. Why do I review?, because I order all my Honda parts…read morefrom these folks. A very user friendly website to order your Honda parts without a headache. Thank you boys & girls over there at Heartland Honda. I appreciate your professionalism and expedient service. Keep up the good work.